Exercise, service and support: client experiences of physical activity referral schemes (PARS)

References

• Biddle , S.J. , Fox , K. and Boutcher , S. 2000 . Physical activity and mental health: a national consensus , London : Routledge .
   Google Scholar
• Bray , S.R. , Millen , J.A. , Eidsness , J. and Leuzinger , C. 2005 . The effects of leadership style and exercise program choreography on enjoyment and intentions to exercise . Psychology of sport and exercise , 6 ( 4 ) : 415 – 425 .
   Web of Science ®Google Scholar
• Buckley , J. , Holmes , J. and Mapp , G. 1999 . Exercise on prescription, cardiovascular activity for health , Oxford : Butterworth-Heinemann .
   Google Scholar
• Cock , D. , Adams , I.C. , Ibbetson , A.B. and Baugh , P. 2006 . REFERQUAL: a pilot study of a new service quality assessment instrument in the GP exercise referral scheme setting . BMC health services research , 6 ( 61 ) : 1 – 6 .
   Google Scholar
• Cock , D. , Adams , I.C. , Ibbetson , A.B. and Baugh , P. 2008 . “ The impact of the physical leisure environment on client adherence ” . In Whatever happened to the leisure society? Theory, debate and policy , Edited by: Gilchrist , P. and Wheaton , B. 47 – 72 . Eastbourne : Leisure Studies .
   Google Scholar
• Coon , S.K. and Coleman , E.A. 2004 . Keep moving: patients with myeloma talk about exercise and fatigue . Oncology nursing forum , 31 ( 6 ) : 1127 – 1135 .
   Web of Science ®Google Scholar
• Crone , D. and Guy , H. 2008 . ‘I know it is only exercise, but to me it is something that keeps me going’: a qualitative approach to understanding mental health service users’ experiences of sports therapy . International journal of mental health nursing , 17 ( 3 ) : 197 – 207 .
   PubMed Web of Science ®Google Scholar
• Crone , D. , Johnston , L.H. , Gidlow , C. , Henley , C. and James , D. 2008 . Uptake and participation in physical activity referral schemes in the UK: an investigation of patients referred with mental health problems . Issues in mental health nursing , 29 ( 10 ) : 1088 – 1097 .
   PubMedGoogle Scholar
• Crone , D. , Smith , A. and Gough , B. 2005 . ‘I feel totally at one, totally alive and totally happy’: a psycho-social explanation of the physical activity and mental health relationship . Health education research , 20 ( 5 ) : 600 – 611 .
   PubMed Web of Science ®Google Scholar
• Dawes , J. and Rowley , J. 1996 . The waiting experience: towards service quality in the leisure industry . International journal of contemporary hospitality management , 8 ( 1 ) : 16 – 21 .
   Google Scholar
• Desombre , T. and Eccles , G. 1998 . Improving service quality in trust hospitals: lessons from the hotel sector . International journal of health care quality assurance , 11 ( 1 ) : 21 – 27 .
   Google Scholar
• Donnelly , M. and Shiu , E. 1999 . Assessing service quality and its link with value for money in a UK local authority’s housing repairs service using the SERVQUAL approach . Total quality management , 10 ( 4–5 ) : S498 – S506 .
   Google Scholar
• Ellis , N. , Crone , D. , Davey , R.C. and Grogan , S. 2007 . Exercise interventions as a therapy for psychosis: a critical review . British journal of clinical psychology , 47 ( 1 ) : 95 – 111 .
   Google Scholar
• French , D. and Hainsworth , J. 2001 . ‘There aren’t any buses and the swimming pool is always cold!’: obstacles and opportunities for the provision of sport for disabled people . Managing leisure , 6 ( 1 ) : 35 – 49 .
   Google Scholar
• Gidlow , C. , Johnston , L.H. , Crone , D. and James , D.V.B. 2005 . Attendance of exercise referral schemes in the UK: a systematic review . Health education journal , 64 ( 2 ) : 168 – 186 .
   Google Scholar
• Giné-Garriga , M. , Martin , C. , Martin , C. , Puig-Ribera , A. , Antón , J.J. Guiu , A. 2009 . Referral from primary care to a physical activity programme establishing long-term adherence? A randomized controlled trial. Rationale and study design . BMC public health , 9 ( 31 ) : 1 – 9 .
   Google Scholar
• Hardcastle , S. and Taylor , A.H. 2001 . Looking for more than weight loss and fitness gain: psychosocial dimensions among older women in a primary care exercise-referral program . Journal of ageing and physical activity , 9 ( 3 ) : 313 – 328 .
   Web of Science ®Google Scholar
• Harrison , R.A. , Roberts , C. and Elton , P. 2004 . Does primary care referral to an exercise programme increase physical activity 1 year later? A randomized controlled trial . Journal of public health , 27 ( 1 ) : 25 – 32 .
   Web of Science ®Google Scholar
• Hillsdon , M. , Foster , C. , Cavill , N. , Crombie , H. and Naidoo , B. 2005 . The effectiveness of public health interventions for increasing physical activity among adults: a review of reviews , London : Health Development Agency .
   Google Scholar
• Isaacs , A.J. , Critchley , J.A. , See Tai , S. , Buckingham , K. , Westley , D. Harridge , S.D.R. 2007 . Exercise evaluation randomised trial (EXERT): a randomised trial comparing GP referral for leisure centre-based exercise, community-based walking and advice only . Health technology assessment , 11 ( 10 ) : 1 – 184 .
   PubMed Web of Science ®Google Scholar
• James , D.V.B. , Johnston , L.H. , Crone , D. , Sidford , A.H. , Gidlow , C. Morris , C. 2008 . Factors associated with physical activity referral uptake and participation . Journal of sports sciences , 26 ( 2 ) : 217 – 224 .
   PubMed Web of Science ®Google Scholar
• Kim , C. and Kim , S.Y. 1998 . Segmentation of sport centre members in Seoul based on attitudes toward service quality . Journal of sport management , 12 ( 4 ) : 273 – 287 .
   Web of Science ®Google Scholar
• Kitzinger , J. 2004 . “ The methodology of focus groups: the importance of interaction between research participants ” . In Social research methods: a reader , Edited by: Seale , C. 269 – 272 . London : Routledge .
   Google Scholar
• Ko , Y.J. and Pastore , D.L. 2004 . Current issues and conceptualisations of service quality in the recreation sport industry . Sport marketing quarterly , 13 ( 3 ) : 158 – 166 .
   Google Scholar
• Laroche , M. , Ueltschy , L.C. , Abe , S. , Cleveland , M. and Yannopoulos , P. 2004 . Service quality perceptions and customer satisfaction: evaluating the role of culture . Journal of international marketing , 12 ( 3 ) : 58 – 85 .
   Web of Science ®Google Scholar
• Lee , A.S.W. , Griffin , S.J. and Simmons , R.K. 2009 . An evaluation of the effectiveness of ‘Active for Life’: an exercise referral scheme in West Suffolk . Public health , 123 ( 10 ) : 670 – 672 .
   Web of Science ®Google Scholar
• Leijon , M.E. , Bendtsen , P. , Ståhle , A. , Ekberg , K. , Festin , K. and Nilsen , P. 2010 . Factors associated with patients self-reported adherence to prescribed physical activity in routine primary health care . BMC family practice , 11 ( 38 ) : 1 – 9 .
   Google Scholar
• Litt , M.D. , Kleppinger , A. and Judge , J.O. 2002 . Initiation and maintenance of exercise behaviour in older women: predictors from the social learning model . Journal of behavioural medicine , 25 ( 1 ) : 83 – 97 .
   PubMed Web of Science ®Google Scholar
• Loughead , T.M. and Carron , A.V. 2004 . The mediating role of cohesion in the leader behaviour–satisfaction relationship . Psychology of sport and exercise , 5 ( 3 ) : 355 – 371 .
   Web of Science ®Google Scholar
• McAuley , E. , Jerome , G.J. , Elavsky , S. , Marquez , D.X. and Ramsey , S.N. 2003 . Predicting long-term maintenance of physical activity in older adults . Predictive medicine , 37 ( 2 ) : 110 – 118 .
   Web of Science ®Google Scholar
• Mertz , K.J. , Lee , D.-C. , Sui , X. , Powell , K.E. and Blair , S.N. 2010 . Falls among adults: the association of cardiorespiratory fitness and physical activity with walking-related falls . American journal of preventive medicine , 39 ( 1 ) : 15 – 24 .
   Web of Science ®Google Scholar
• Morgan , O. 2005 . Approaches to increase physical activity: reviewing the evidence for exercise-referral schemes . Public health , 119 ( 5 ) : 361 – 370 .
   Web of Science ®Google Scholar
• National Health Service (NHS) . 2001 . Exercise referral systems: a national quality assurance framework , London : National Health Service .
   Google Scholar
• National Institute for Health and Clinical Excellence . 2006a . Four commonly used methods to increase physical activity: brief interventions in primary care, exercise referral schemes, pedometers and community-based exercise programmes for walking and cycling , London : National Health Service .
   Google Scholar
• National Institute for Health and Clinical Excellence . 2006b . A rapid review of the effectiveness of exercise referral schemes to promote physical activity in adults , London : National Health Service .
   Google Scholar
• Newman , K. 2001 . Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street retail bank . International journal of bank marketing , 19 ( 3 ) : 126 – 139 .
   Google Scholar
• Office for National Statistics, 2004. Neighbourhood statistics. Available from: http://neighbourhood.statistics.gov.uk/dissemination/home.do?bhcp=1 [Accessed 23 April 2004].
   Google Scholar
• O’Sullivan , T.L. , Fortier , M.S. , Faubert , C. , Culver , D. , Blanchard , C. Reid , R. 2010 . Interdisciplinary physical activity counselling in primary care: a qualitative inquiry of the patient experience . Journal of health psychology , 15 ( 3 ) : 362 – 372 .
   Web of Science ®Google Scholar
• Parasuraman , A. , Zeithaml , V.A. and Berry , L.L. 1985 . A conceptual model of service quality and its implications for future research . Journal of marketing , 49 ( 4 ) : 41 – 50 .
   Web of Science ®Google Scholar
• Parasuraman , A. , Zeithaml , V.A. and Berry , L.L. 1988 . SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality . Journal of retailing , 64 ( 1 ) : 12 – 40 .
   Web of Science ®Google Scholar
• Park , S. and Kim , Y. 2000 . Conceptualising and measuring the attitudinal loyalty construct in recreational sport contexts . Journal of sport management , 14 ( 3 ) : 197 – 207 .
   Web of Science ®Google Scholar
• Parker , A. and Tritter , J. 2006 . Focus group method and methodology: current practice and recent debate . International journal of research and method in education , 29 ( 1 ) : 23 – 37 .
   Google Scholar
• Register of Exercise Professionals, 2010. The register of exercise professionals (REPs). Last Modified: 22 June 2010. Available from: http://www.exerciseregister.org/REPsWhatis.html [Accessed 20 July 2010].
   Google Scholar
• Riddoch , C. , Puig-Ribera , A. and Cooper , A. 1998 . Effectiveness of physical activity promotion schemes in primary care: a review , London : Health Education Authority .
   Google Scholar
• Robson , C. 2011 . Real world research , Chichester : Wiley .
   Google Scholar
• Schutzer , K.A. and Graves , S. 2004 . Barriers and motivations to exercise in older adults . Preventive medicine , 39 ( 5 ) : 1056 – 1061 .
   PubMed Web of Science ®Google Scholar
• Seefeldt , V. , Malina , R.M. and Clark , M.A. 2002 . Factors affecting levels of physical activity in adults . Sports medicine , 32 ( 3 ) : 143 – 168 .
   PubMed Web of Science ®Google Scholar
• Stathi , A. , McKenna , J. and Fox , K.R. 2004 . The experiences of older people participating in Exercise Referral Schemes . Journal of the royal society for the promotion of health , 124 ( 1 ) : 18 – 23 .
   Google Scholar
• Tashakkori , A. and Teddlie , C. 1998 . Mixed methodology: combining qualitative and quantitative approaches , London : Sage .
   Google Scholar
• Taylor, A.H., 1996. Evaluating GP exercise referral schemes: findings from a randomised controlled study. Chelsea School Research Centre, Topic Report 6, University of Brighton.
   Google Scholar
• Taylor , A.H. 1999 . “ Adherence in primary health care exercise promotion schemes ” . In Adherence issues in sport and exercise , Edited by: Bull , S.J. 47 – 74 . Chichester : John Wiley and Sons .
   Google Scholar
• Taylor , A.H. 2003 . “ The role of primary care in promoting physical activity ” . In Perspectives on health and exercise , Edited by: McKenna , J. and Riddoch , C. 153 – 180 . Basingstoke : Palgrave MacMillan .
   Google Scholar
• Thurston , M. and Green , K. 2004 . Adherence to exercise in later life: how can exercise on prescription programmes be made more effective? . Health promotion international , 19 ( 3 ) : 379 – 387 .
   PubMed Web of Science ®Google Scholar
• Triado , X.M. , Aparico , P. and Rimbau , E. 1999 . Identification of factors of customer satisfaction in municipal sport centres in Barcelona: some suggestions for satisfaction improvement . Cyber-journal of sport marketing , 3 ( 3 ) : 1 – 11 .
   Google Scholar
• Warburton , D.E.R. , Nicol , C.W. and Bredin , S.S.D. 2006 . Health benefits of physical activity: the evidence . Canadian medical association journal , 174 ( 6 ) : 801 – 809 .
   PubMed Web of Science ®Google Scholar
• Williams , N.H. , Hendry , M. , France , B. , Lewis , R. and Wilkinson , C. 2007 . Effectiveness of exercise-referral schemes to promote physical activity in adults: systematic review . British journal of general practice , 545 ( 57 ) : 979 – 986 .
   Google Scholar
• World Health Organisation . 2003 . Adherence to long-term therapies: evidence for action , Geneva : World Health Organisation .
   Google Scholar
• Wright Foundation, 2005. How many exercise referral schemes are there in the UK? Preliminary survey. Available from: http://www.wrightfoundation.com/uk_research_study.htm [Accessed 18 November 2005].
   Google Scholar