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Articles

The influence of a leader's servant leadership on employees' perception of customers' satisfaction with the service and employees' perception of customers' trust in the service firm: the moderating role of employees' trust in the leader

服务型企业中领导者的服务型领导能力对员工感知顾客满意度和顾客信任的影响:员工对领导信任的调节作用。

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Pages 65-76 | Received 10 May 2013, Accepted 24 Aug 2013, Published online: 14 Jan 2014

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