1,008
Views
6
CrossRef citations to date
0
Altmetric
Original Article

Characterizing Communication Patterns between Audiences and Newsbots

ORCID Icon & ORCID Icon

References

  • Alvarado, Oscar, and Annika Waern. 2018. “Towards Algorithmic Experience: Initial Efforts for Social Media Contexts.” Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, April 21–26, 2018, Montréal, QC, Canada, 286. ACM. doi:10.1145/3173574.3173860.
  • Diakopoulos, Nicholas. 2016. “Anecbotal Comment Bot.” https://github.com/comp-journalism/Comment-Bot.
  • Belair-Gagnon, Valerie, Seth C. Lewis, and Colin Agur. 2020. “Failure to Launch: Intrapreneurs, News Organizations, and Non-Adoption of Chatbots.” Journal of Computer-Mediated Communication 25 (4): 291–306.
  • Coe, Kevin, Kate Kenski, and Stephen A. Rains. 2014. “Online and Uncivil? Patterns and Determinants of Incivility in Newspaper Website Comments.” Journal of Communication 64 (4): 658–679.
  • Cramer, Henriette, Paloma de Juan, and Joel Tetreault. 2016. “Sender-Intended Functions of Emojis in US Messaging.” Proceedings of the 18th International Conference on Human-Computer Interaction with Mobile Devices and Services, September 06–09, 2016, Florence, Italy. 504–509. ACM.
  • Dale, Robert. 2016. “The Return of the Chatbots.” Natural Language Engineering 22 (5): 811–817.
  • Dautenhahn, Kerstin. 2004. “Socially Intelligent Agents in Human Primate Culture.” In Agent Culture: Human-Agent Interaction in a Multicultural World, edited by Robert Trappl and Sabine Payr, 45–72. Mahwah, NJ, USA: Lawrence Erlbaum Associates.
  • Diakopoulos, Nicholas. 2018. “Bots and the Future of Automated Accountability.” Columbia Journalism Review. September 11, 2018. https://www.cjr.org/tow_center/prepare-to-welcome-our-accountability-bot-overlords.php
  • Diakopoulos, Nicholas. 2019. Automating the News: How Algorithms Are Rewriting the Media. Cambridge, MA, USA: Harvard University Press.
  • Ferrara, Emilio, Onur Varol, Clayton Davis, Filippo Menczer, and Alessandro Flammini. 2016. “The Rise of Social Bots.” Communications of the ACM 59 (7): 96–104.
  • Ford, Heather, and Jonathon Hutchinson. 2019. “Newsbots That Mediate Journalist and Audience Relationships.” Digital Journalism 7 (8): 1013–1031.
  • Geiger, R. Stuart. 2014. “Bots, Bespoke, Code and the Materiality of Software Platforms.” Information, Communication & Society 17 (3): 342–356.
  • Gonzales, Hada M. Sánchez, and María Sánchez González. 2016. “Bots as a News Service and Its Emotional Connection with Audiences. The Case of Politibot.” Doxa Comunicación (25): 63–84.
  • Gunkel, David J. 2012. “Communication and Artificial Intelligence: Opportunities and Challenges for the 21st Century.” Communication +1 1 (1): 1–25.
  • Guzman, Andrea L. 2018. Human–Machine Communication: Rethinking Communication, Technology, and Ourselves. New York, NY, USA: Peter Lang.
  • Guzman, Andrea L. 2019a. “Prioritizing the Audience’s View of Automation in Journalism.” Digital Journalism 7 (8): 1185–1190.
  • Guzman, Andrea L. 2019b. “Voices in and of the Machine: Source Orientation toward Mobile Virtual Assistants.” Computers in Human Behavior 90: 343–350.
  • Guzman, Andrea L., and Seth C. Lewis. 2020. “Artificial Intelligence and Communication: A Human–Machine Communication Research Agenda.” New Media & Society 22 (1): 70–86.
  • Hepp, Andreas. 2020. “Artificial Companions, Social Bots and Work Bots: Communicative Robots as Research Objects of Media and Communication Studies.” Media, Culture & Society. Advance online publication. doi:10.1177/0163443720916412.
  • Ho, Annabell, Jeff Hancock, and Adam S. Miner. 2018. “Psychological, Relational, and Emotional Effects of Self-Disclosure after Conversations with a Chatbot.” The Journal of Communication 68 (4): 712–733.
  • Howard, Philip N., Samuel Woolley, and Ryan Calo. 2018. “Algorithms, Bots, and Political Communication in the US 2016 Election: The Challenge of Automated Political Communication for Election Law and Administration.” Journal of Information Technology & Politics 15 (2): 81–93.
  • Johri, Al, E. H. Han, and Dhrumil Mehta. 2016. “Domain Specific Newsbots.” Computational Journalism Conference, September 30–October 1, 2016, Palo Alto, CA, USA. https://journalism.stanford.edu/cj2016/files/Newsbots.pdf.
  • Jones, Bronwyn, and Rhianne Jones. 2019. “Public Service Chatbots: Automating Conversation with BBC News.” Digital Journalism 7 (8): 1032–1053.
  • Jones, Steve. 2015. “How I Learned to Stop Worrying and Love the Bots.” Social Media + Society 1 (1): doi:10.1177/2056305115580344.
  • Lazer, David M. J., Matthew A. Baum, Yochai Benkler, Adam J. Berinsky, Kelly M. Greenhill, Filippo Menczer, Miriam J. Metzger, et al. 2018. “The Science of Fake News.” Science 359 (6380): 1094–1096.
  • Lee, Seoyoung, and Junho Choi. 2017. “Enhancing User Experience with Conversational Agent for Movie Recommendation: Effects of Self-Disclosure and Reciprocity.” International Journal of Human-Computer Studies 103: 95–105.
  • Lewis, Seth C., Andrea L. Guzman, and T. R. Schmidt. 2019. “Automation, Journalism, and Human–Machine Communication: Rethinking Roles and Relationships of Humans and Machines in News.” Digital Journalism 7 (4): 409–427.
  • Lewis, Seth C., and Oscar Westlund. 2015. “Actors, Actants, Audiences, and Activities in Cross-Media News Work: A Matrix and a Research Agenda.” Digital Journalism 3 (1): 19–37.
  • Lichterman, Joseph. 2016. “Remember Facebook Messenger Bots? The Washington Post Just Launched One (with a Few Bugs).” https://www.niemanlab.org/2016/07/remember-facebook-messenger-bots-the-washington-post-just-launched-one-with-a-few-bugs/.
  • Lokot, Tetyana, and Nicholas Diakopoulos. 2016. “News Bots: Automating News and Information Dissemination on Twitter.” Digital Journalism 4 (6): 682–699.
  • Long, Kiel, John Vines, Selina Sutton, Phillip Brooker, Tom Feltwell, Ben Kirman, Julie Barnett, and Shaun Lawson. 2017. “‘Could You Define That in Bot Terms’?: Requesting, Creating and Using Bots on Reddit.” Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems, May 6–11, 2017, Denver, CO, USA, 3488–3500. ACM.
  • Meyer, Morgan. 2010. “The Rise of the Knowledge Broker.” Science Communication 32 (1): 118–127.
  • Milosavljević, Marko, and Igor Vobič. 2019. “Human Still in the Loop.” Digital Journalism 7 (8): 1098–1116.
  • Moon, Youngme. 2000. “Intimate Exchanges: Using Computers to Elicit Self-Disclosure from Consumers.” Journal of Consumer Research 26 (4): 323–339.
  • Nagy, Peter, and Gina Neff. 2015. “Imagined Affordance: Reconstructing a Keyword for Communication Theory.” Social Media + Society 1 (2). doi:10.1177/2056305115603385.
  • Nass, Clifford, and Youngme Moon. 2000. “Machines and Mindlessness: Social Responses to Computers.” Journal of Social Issues 56 (1): 81–103.
  • Nass, Clifford, Youngme Moon, and Nancy Green. 1997. “Are Machines Gender Neutral? Gender-Stereotypic Responses to Computers with Voices.” Journal of Applied Social Psychology 27 (10): 864–876.
  • Nass, Clifford, Jonathan Steuer, and Ellen R. Tauber. 1994. “Computers Are Social Actors.” Conference Companion on Human Factors in Computing Systems, April 24–28, 1994, Boston, MA, USA, 204. ACM.
  • Oh, Sanghee, and Sue Yeon Syn. 2015. “Motivations for Sharing Information and Social Support in Social Media: A Comparative Analysis of Facebook, Twitter, Delicious, YouTube, and Flickr.” Journal of the Association for Information Science and Technology 66 (10): 2045–2060.
  • Picard, Rosalind W. 2003. “Affective Computing: Challenges.” International Journal of Human-Computer Studies 59 (1–2): 55–64.
  • Reeves, Byron, and Clifford Ivar Nass. 1996. The Media Equation: How People Treat Computers, Television, and New Media like Real People and Places. New York, NY, USA: Cambridge University Press.
  • Schuetzler, Ryan M., G. Mark Grimes, Justin Scott Giboney, and Jay F. Nunamaker. Jr. 2018. “The Influence of Conversational Agents on Socially Desirable Responding.” Information Systems and Quantitative Analysis Faculty Publications, 61. https://digitalcommons.unomaha.edu/isqafacpub/61
  • Shechtman, Nicole, and Leonard M. Horowitz. 2003. “Media Inequality in Conversation: How People Behave Differently When Interacting with Computers and People.” Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, April 5–10, 2003, Ft. Lauderdale, FL, USA. 281–288. ACM.
  • Solomon, Jacob, and Rick Wash. 2014. “Human-What Interaction? Understanding User Source Orientation.” Proceedings of the Human Factors and Ergonomics Society Annual Meeting 58 (1): 422–426.
  • Strauss, Anselm, and Juliet Corbin. 1998. Basics of Qualitative Research Techniques. Thousand Oaks, CA: Sage.
  • Sundar, S. Shyam, and Clifford Nass. 2000. “Source Orientation in Human-Computer Interaction: Programmer, Networker, or Independent Social Actor.” Communication Research 27 (6): 683–703.
  • Thurman, Neil, Seth C. Lewis, and Jessica Kunert. 2019. “Algorithms, Automation, and News.” Digital Journalism 7 (8): 980–992.
  • Vosoughi, Soroush, Deb Roy, and Sinan Aral. 2018. “The Spread of True and False News Online.” Science (New York, N.Y.) 359 (6380): 1146–1151.
  • Waisbord, S. 2019. “The 5Ws and 1H of Digital Journalism.” Digital Journalism 7 (3): 351–358.
  • Wallace, Julian. 2018. “Modelling Contemporary Gatekeeping.” Digital Journalism 6 (3): 274–293.
  • Walther, Joseph B. 1992. “Interpersonal Effects in Computer-Mediated Interaction: A Relational Perspective.” Communication Research 19 (1): 52–90.
  • Wojcik, Stefan, and Adam Hughes. 2019. Sizing Up Twitter Users. Washington, D.C., USA: Pew Research Center.
  • Wojcik, Stefan, Solomon Messing, Aaron Smith, Lee Rainie, and Paul Hitlin. 2018. Bots in the Twittersphere. Washington, D.C., USA: Pew Research Center.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.