Developing a quality function deployment model for the Ethiopian leather industry: Requirements and solutions under linguistic variables

References

• Addis S, Dvivedi A, Beshah B. Quality management as a tool for job satisfaction improvement in low-level technology organizations: the case of Ethiopia. Prod Plann Control. 2019;30(8):665–681.
   Web of Science ®Google Scholar
• Assefa B, Gebreeyesus M (2018). Drivers of quality problems in the leather sector value Chain in Ethiopia. PSI Working Paper 026. Addis Ababa: Policy Studies Institute.
   Google Scholar
• Baye H, Raju R. The extent of TQM practices in Ethiopian manufacturing firms: an empirical evaluation. Inter J Appl Res. 2016;2(5):238–244.
   Google Scholar
• Addis S, Dvivedi A, Beshah B. Identifying and prioritising operational performance indicators of the Ethiopian leather industry. Int J Productivity Qual Manage. 2017;22(3):378–394.
   Google Scholar
• Altenburg T (2010). Industrial Policy in Ethiopia. German Development Institute. Discussion Paper, Germany, Bonn.
   Google Scholar
• Beshah B, Kitaw D. Quality management practice in Ethiopia. Afr J Bus Manage. 2014;8(17):1–699.
   Google Scholar
• Aquilani B, Silvestri C, Ruggieri A, et al. A systematic literature review on total quality management critical success factors and the identification of new avenues of research. TQM J. 2017;29(1):184–213.
   Google Scholar
• Hailu H, Mengstu S, Hailu T. An integrated continuous improvement model of TPM, TPS and TQM for boosting profitability of manufacturing industries: an innovative model & guideline. Manage Sci Lett. 2018;8(1):33–50.
   Google Scholar
• Li YL, Du YF, Chin KS. Determining the importance ratings of customer requirements in quality function deployment based on interval linguistic information. Int J P Res. 2018;56(14):4692–4708.
   Web of Science ®Google Scholar
• Radej B, Drnovšek J, Begeš G. An overview and evaluation of quality-improvement methods from the manufacturing and supply-chain perspective. Adv Prod Eng Manage. 2017;12(4):388–400.
   Web of Science ®Google Scholar
• Shen Y, Zhou J, Pantelous AA, et al. A voice of the customer real-time strategy: an integrated quality function deployment approach. Comput Ind Eng. 2022;2022:108233.
   Google Scholar
• Afrin AB, Islam R. A conceptual model of continuous improvement in total quality management from Islamic perspective. Aus Acad Bus Econom Rev. 2017;4(1):1–16.
   Google Scholar
• Bastas A, Liyanage K. Sustainable supply chain quality management: a systematic review. J Clean Prod. 2018;181:726–744.
   Web of Science ®Google Scholar
• Dubey R, Gunasekaran A, Childe SJ, et al. Examining top management commitment to TQM diffusion using institutional and upper echelon theories. Int J P Res. 2018;56(8):2988–3006.
   Web of Science ®Google Scholar
• Shafiq M, Lasrado F, Hafeez K. The effect of TQM on organisational performance: empirical evidence from the textile sector of a developing country using SEM. Total Qual Manag Bus Excell. 2019;30(1–2):31–52.
   Web of Science ®Google Scholar
• Yin X, Niu Z, He Z, et al. An integrated computational intelligence technique based operating parameters optimization scheme for quality improvement oriented process-manufacturing system. Comput Ind Eng. 2020;140:106284.
   Web of Science ®Google Scholar
• Lee AH, Kang HY, Lin CY, et al. A novel fuzzy quality function deployment framework. Qual Technol Quant Manag. 2017;14(1):44–73.
   Web of Science ®Google Scholar
• Filketu S, Dvivedi A, Abebe BB. Decision-making on job satisfaction improvement programmes using fuzzy QFD model: a case study in Ethiopia. Total Qual Manag Bus. 2019;30(9–10):1068–1091.
   Google Scholar
• Pérez-Luño A, Bojica AM, Golapakrishnan S. When more is less: the role of cross-functional integration, knowledge complexity and product innovation in firm performance. Int J Oper Prod Manage. 2019;39:94–115.
   Web of Science ®Google Scholar
• Prajogo DI, Cooper BK. The effect of people-related TQM practices on job satisfaction: a hierarchical model. Prod Plann Control. 2010;21(1):26–35.
   Web of Science ®Google Scholar
• Wang FK, Tamirat Y, Tsai YS. Process selection for linear profiles with one‐sided specifications based on the ratio test statistic. Qual Reliab Eng Int. 2015;31(8):1575–1585.
   Web of Science ®Google Scholar
• Tesfaye G, Kitaw D. A TQM and JIT integrated continuous improvement model for organizational success: an innovative framework. J Optim Ind Eng. 2017;22:15–23.
   Google Scholar
• Bui TD, Tseng JW, Tseng ML, et al. Opportunities and challenges for solid waste reuse and recycling in emerging economies: a hybrid analysis. ResouConserv Recycl. 2022;2022:177.
   Google Scholar
• Negash YT, Sriplod T, Hassan AM. A causal sustainable natural rubber development framework using a hierarchical structure with linguistic preferences in Thailand. J Clean Prod. 2021;305:127095.
   Web of Science ®Google Scholar
• Ping YJ, Liu R, Lin W, et al. A new integrated approach for engineering characteristic prioritization in quality function deployment. Adv Eng Inform. 2020;45:101099.
   Web of Science ®Google Scholar
• Honarpour A, Jusoh A, Md Nor K. Total quality management, knowledge management, and innovation: an empirical study in R&D units. Total Quality Manag Bus Excel. 2018;29(7–8):798–816.
   Web of Science ®Google Scholar
• Adawiyah WR, Purnomo R, Pramuka BA, et al. Integrating workplace spirituality, total quality management, and job satisfaction. Inter J Bus Soc. 2020;21(2):749–766.
   Web of Science ®Google Scholar
• Huang J, Mao LX, Liu HC, et al. (2021). Quality function deployment improvement: a bibliometric analysis and literature review. Quality & Quantity, 1–20.
   Google Scholar
• Bhatia MS, Jakhar SK. The effect of environmental regulations, top management commitment, and organizational learning on green product innovation: evidence from automobile industry. Business Strat Environ. 2021;30(8):3907–3918.
   Web of Science ®Google Scholar
• Sinha N, Garg AK, Dhingra S, et al. Mapping the linkage between organizational culture and TQM. Benchmarking: Int J. 2016;23(1):208–235.
   Web of Science ®Google Scholar
• Demissie A, Zhu W, Kitaw D, et al. Quality assessment and improvement for Ethiopian garment enterprises. J Ind Prod Eng. 2017;34(6):450–460.
   Web of Science ®Google Scholar
• Sato RS, Iaksch JS, de Oliveira KV, et al. Guidelines to ensure the quality of product manufacturing information. J Ind Prod Eng. 2021;38(2):108–121.
   Web of Science ®Google Scholar
• Al-Damen R. The impact of total quality management on organizational performance case of Jordan oil petroleum company. Inter J Bus Soc Sci. 2017;8(1):192–202.
   Google Scholar
• Cooper RG. The drivers of success in new-product development. Ind Marketing Manage. 2019;76(July 2018):36–47.
   Google Scholar
• Ahmad S, Wong KY, Tseng ML, et al. Sustainable product design and development: a review of tools, applications and research prospects. ResouConserv Recycl. 2018;132:49–61.
   Web of Science ®Google Scholar
• Sadikoglu E, Zehir C. Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: an empirical study of Turkish firms. Int J Prod Econ. 2010;127(1):13–26.
   Web of Science ®Google Scholar
• Sundar S, Mahesh Prabhu H. The impact of quality management practices, training and employee suggestion schemes on quality performance. Int J Productivity Qual Manage. 2019;28(2):210–226.
   Google Scholar
• Djordjevic P, Panic M, Arsic S, et al. Impact of leadership on strategic planning of quality. Total Qual Manag Bus Excell. 2020;31(5–6):681–695.
   Web of Science ®Google Scholar
• Addis S. An exploration of quality management practices in the manufacturing industry of Ethiopia. TQM J. 2020;32(1):127–142.
   Google Scholar
• Yaseen MM, Sweis RJ, Abdallah AB, et al. Benchmarking of TQM practices in the Jordanian pharmaceutical industry (a comparative study). Benchmarking. 2018;25(9):4058–4083.
   Web of Science ®Google Scholar
• Brautigam D, Weis T, Tang X. Latent advantage, complex challenges: industrial policy and Chinese linkages in Ethiopia’s leather sector. 2018;China Economic Rev. 48:158–169.
   Web of Science ®Google Scholar
• Negash YT, Filketu SA. A hierarchical framework for the transition to sustainable manufacturing practices: technical and social developments drive eco-friendly tanning in Ethiopia. J Clean Prod. 2022;2022:133208.
   Google Scholar
• Gebeyehu SG (2014). Developing Sector Specific VET for the Ethiopian Leather Product Manufacturing Sector (Work-Process Oriented Approach). Dissertation, University of Wuppertal, Germany.
   Google Scholar
• Vincent FY, Dat LQ. An improved ranking method for fuzzy numbers with integral values. Appl Soft Comput. 2014;14:603–608.
   Web of Science ®Google Scholar