References
- Allman, T. (2014). China restaurant introduces robot waiters. BBC, 13 December. https://www.bbc.com/news/av/world-asia-30460737/china-restaurant-introduces-robot-waiters
- Baum, T. (2019). Hospitality employment 2033: A backcasting perspective. International Journal of Hospitality Management, 76(B), 45–52. doi: 10.1016/j.ijhm.2018.06.027
- BBC News. (2015). Five things about Japan’s robot hotel. BBC News, 15 July. https://www.bbc.com/news/world-asia-33562368
- Carrasco, M., Mills, S., Whybrew, A., & Jura, A. (2019). The citizen’s perspective on the use of AI in government: BCG Digital Government Benchmarking. Boston: BCG (Boston Consulting Group). https://www.bcg.com/publications/2019/citizen-perspective-use-artificial-intelligence-government-digital-benchmarking.aspx?linkId=65048574&redir=true
- Dirican, C. (2015). The impacts of robotics, artificial intelligence on business and economics. Procedia-Social and Behavioral Sciences, 195, 564–573. https://doi.org/10.1016/j.sbspro.2015.06.134
- European Political Strategy Centre. (2018). The age of artificial intelligence: Towards a European strategy for human-centric machines. https://doi.org/10.2872/143581
- Grace, K., Salvatier, J., Dafoe, A., Zhang, B., & Evans, O. (2018). When will AI exceed human performance? Evidence from AI experts. Journal of Artificial Intelligence Research, 62, 729–754. https://doi.org/10.1613/jair.1.11222
- Groenemeijer, L., de Kort, J., Marchal, B., Grotenhuis, M., & Zwaneveld, J. (2017). Arbeidsmarkt en opleidingsbehoeften Horeca. Koninklijke Horeca Nederland & Stichting Vakbekwaamheid Horeca. https://www.khn.nl/nieuwsberichten/2017/10/groot-personeelstekort-in-de-horeca-behoud-medewerkers-belangrijkste-succesfactor
- Hertzfeld, E. (2019). Japan’s Henn na Hotel fires half its robot workforce. Hotel Management, 31 January. https://www.hotelmanagement.net/tech/japan-s-henn-na-hotel-fires-half-its-robot-workforce
- Ivanov, S. H., Webster, C., & Berezina, K. (2017). Adoption of robots and service automation by tourism and hospitality companies. Revista Turismo & Desenvolvimento, (27/28), 1501–1517. https://www.researchgate.net/profile/Stanislav_Ivanov/publication/322635104_Adoption_of_robots_and_service_automation_by_tourism_and_hospitality_companies/links/5a65938e0f7e9b6b8fdbe57d/Adoption-of-robots-and-service-automation-by-tourism-and-hospitality-companies.pdf
- Ivanov, S. H. (2019). Ultimate transformation: How will automation technologies disrupt the travel, tourism and hospitality industries? Zeitschrift für Tourismuswissenschaft, 11(1), 25–43. https://www.researchgate.net/profile/Stanislav_Ivanov/publication/331152771_Ultimate_transformation_How_will_automation_technologies_disrupt_the_travel_tourism_and_hospitality_industries/links/5c6822d1299bf1e3a5ad2d99/Ultimate-transformation-How-will-automation-technologies-disrupt-the-travel-tourism-and-hospitality-industries.pdf doi: 10.1515/tw-2019-0003
- Kuo, C. M., Huang, G. S., Tseng, C. Y., & Boger, E. P. (2016). SMART SWOT strategic planning analysis: For service robot utilization in the hospitality industry. Consortium Journal of Hospitality & Tourism, 20(2), 60–72.
- Mariani, M., Baggio, R., Fuchs, M., Höepken, W. (2018). Business intelligence and big data in hospitality and tourism: a systematic literature review. International Journal of Contemporary Hospitality Management, 30(12), 3514–3554. doi: 10.1108/IJCHM-07-2017-0461
- Marler, J. H., & Parry, E. (2016). Human resource management, strategic involvement and e-HRM technology. The International Journal of Human Resource Management, 27(19), 2233–2253. https://doi.org/10.1080/09585192.2015.1091980
- Masuda, H., & Nakamura, K. (2008). Henn na Hotel Huis Ten Bosch: The road to low-cost hotels (LCHs). AIRTH – Alliance for Innovators and Research in Tourism and Hospitality, AIRTH Encyclopedia. http://www.airth.global/depositview.aspx?dpid=8667&lng=en
- Meinhardt, C., Laha, M., Arcesati, R., & Kopecky, V. (2018). Europe’s AI strategy is no match for China’s drive for global dominance. MERICS (Mercator Institute for China Studies). https://www.merics.org/en/blog/europes-ai-strategy-no-match-chinas-drive-global-dominance
- Murphy, J., Hofacker, C., & Gretzel, U. (2017). Dawning of the age of robots in hospitality and tourism: Challenges for teaching and research. European Journal of Tourism Research, 15, 104–111.
- Nanyang Technological University Singapore. (2019). Nadine Social Robot. https://imi.ntu.edu.sg/IMIResearch/ResearchAreas/Pages/NadineSocialRobot.aspx
- Nikkei Asian Review. (2018). Japan theme park to replace a third of staff with robots. Nikkei Asian Review, 17 March. https://asia.nikkei.com/Editor-s-Picks/Japan-Update/Japan-theme-park-to-replace-a-third-of-staff-with-robots
- Nitzberg, M., Groth, O., & Esposito, M. (2017). AI isn’t just compromising our privacy – it can limit our choices too. Quartz. https://qz.com/1153647/ai-isnt-just-taking-away-our-privacy-its-destroying-our-free-will-too/
- Osawa, H., Ema, A., Hattori, H., Akiya, N., Kanzaki, N., Kubo, A., Koyama, T., & Ichise, R. (2017). What is real risk and benefit on work with robots?: From the analysis of a robot hotel. Proceedings of the Companion of the 2017 ACM/IEEE International Conference on Human-Robot Interaction, 241–242. 6–9 March, Vienna, Austria. http://doi.org/10.1145/3029798.3038312
- Price, M. (2016). A line of robot waiters did such a terrible job that they forced two restaurants to close down. Business Insider, 11 April. https://www.businessinsider.com/two-restaurants-close-down-due-to-terrible-robot-waiters-china-2016-4
- Siegel, D. S., Waldman, D. A., & Youngdahl, W. E. (1997). The adoption of advanced manufacturing technologies: Human resource management implications. IEEE Transactions on Engineering Management, 44(3), 288–298. https://doi.org/10.1109/17.618170
- Susskind, A. M., & Curry, B. (2015). An examination of customers’ attitudes about tabletop technology in full-service restaurants. Service Science, 8(2), 203–217. https://doi.org/10.1287/serv.2016.0132
- Tung, V. W. S., & Law, R. (2017). The potential for tourism and hospitality experience research in human-robot interactions. International Journal of Contemporary Hospitality Management, 29(10), 2498–2513. https://doi.org/10.1108/IJCHM-09-2016-0520
- Villaronga, E. F., Kieseberg, P., & Li, T. (2018). Humans forget, machines remember: Artificial intelligence and the right to be forgotten. Computer Law & Security Review, 34(2), 304–313. https://doi.org/10.1016/j.clsr.2017.08.007
- Winick, E. (2018). These charts show how Asia is dominating industrial- robot adoption: Europe and America have far fewer robot workers than we might expect them to have. MIT Technology Review, 27 November. https://www.technologyreview.com/s/612475/these-charts-show-how-asia-is-dominating-industrial-robot-adoption/
- Wisskirchen, G., Biacabe, B. T., Bormann, U., Muntz, A., Niehaus, G., Soler, G. J., & von Brauchitsch, B. (2017). Artificial intelligence and robotics and their impact on the workplace. London: IBA Global Employment Institute. https://www.ibanet.org/Document/Default.aspx?DocumentUid=c06aa1a3-d355–4866-beda-9a3a8779ba6e