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Research in Hospitality Management Volume 12, 2022 - Issue 3
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Research Articles

What can hotels learn content wise from online travel agency websites?

Marit de VriesHotel Management School, NHL Stenden University of Applied Sciences, Leeuwarden, The NetherlandsCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0002-8027-3169
ORCID Icon
Pages 294-298 | Published online: 28 Apr 2023

Reference

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  • Ally, S., Karpinski, A. C., & Israeli, A. A. (2020). Customer behavioural analysis: The impact of internet addiction, interpersonal competencies and service orientation on customers’ online complaint behaviour. Research in Hospitality Management, 10(2), 97-105. https://doi.org/10.1080/22243534.2020.1869468
  • Casalo, L. V., Flavian, C., Guinaliu, M., & Ekinci, Y. (2015). Do online hotel rating schemes influence booking behaviors? International Journal of Hospitality Management, 49, 28-36. https://doi.org/10.1016/j.ijhm.2015.05.005
  • Chang, Y. W., Hsu, P. Y., & Lan, Y. C. (2019). Cooperation and competition between online travel agencies and hotels. Tourism Management, 71, 187-196. https://doi.org/10.1016/j.tourman.2018.08.026
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  • Talwar, S., Dhir, A., Kaur, P., & Mantymaki, M. (2020a). Why do people purchase from online travel agencies (OTAs)? A consumption values perspective. International Journal of Hospitality Management, 88, 102534. https://doi.org/10.1016/j.ijhm.2020.102534
  • Talwar, S., Dhir, A., Kaur, P., & Mantymaki, M. (2020b). Barriers toward purchasing from online travel agencies. International Journal of Hospitality Management, 89, 102593. https://doi.org/10.1016/j.ijhm.2020.102593
  • Ye, B. H., Barreda, A. A., Okumus, F., & Nusair, K. (2019). Website interactivity and brand development of online travel agencies in China: The moderating role of age. Journal of Business Research, 99, 382-389. https://doi.org/10.1016/j.jbusres.2017.09.046

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