Reducing Waits for VHA Services Through Use of Tools of Governance

REFERENCES

• Arney, L., Yadav, P., Miller, R., & Wilkerson, T. (2014). Strategic contracting practices to improve procurement of health commodities. Global Health: Science and Practice, 2(3), 295–306.
   PubMedGoogle Scholar
• Barbazza, E., & Tello, J. (2014). A review of health governance: Definitions, dimensions and tools to govern. Health Policy, 116(1), 1–11.
   PubMed Web of Science ®Google Scholar
• Bryson, J. (1994). Strategic planning and action planning for non-profit organizations. In R. Herman & Associates (Eds.), The Jossey-Bass handbook of nonprofit leadership and management (pp. 154–183). San Francisco, CA: Jossey-Bass.
   Google Scholar
• Bryson, J. (2011). Strategic planning for public and nonprofit organizations: A guide to strengthening and sustaining organizational achievement (4th ed., Vol. 1). San Francisco, CA: Wiley & Sons.
   Google Scholar
• Bryson, J., & Einsweiler, R. (Eds.). (1988). Strategic planning: Threats and opportunities for planners. Chicago, IL: Planners Press.
   Google Scholar
• Calamur, K. (2014, June 12). Lawmakers hope to send unified VA bill to Obama by late June. National Public Radio. Retrieved from http://www.npr.org/2014/06/12/321240476/lawmakers
   Google Scholar
• Chang, A. (2014, June 5). Outraged senators reach across aisle for deal on VA wait times. National Public Radio. Retrieved from http://www.npr.org/2014/06/05/31922802/outraged-senators
   Google Scholar
• Cohen, S., & Eimicke, W. (1998). Tools for innovators: Creating strategies for managing public sector organizations. Thousand Oaks, CA: Jossey-Bass.
   Google Scholar
• DeHoog, R., & Salamon, L. (2002). Purchase of service contracting. In L. Salamon (Ed.), The tools of government: A guide to the new governance (pp. 319–339). New York, NY: Oxford University Press.
   Google Scholar
• Department of Veterans Affairs (2013). FY 2014–2020 Strategic Plan. Washington, DC. Retrieved from http://www.va.gov/op3/docs/StrategicPlanning/VA2014-2020strategicPlan.PDF
   Google Scholar
• Department of Veterans Affairs. (2014a). Accelerating access to care initiative: Fact sheet ( May 27). Washington, DC: Office of Public Relations.
   Google Scholar
• Department of Veterans Affairs. (2014b). In Phoenix, Secretary McDonald announces independent review of all VA scheduling practices (August 8). Washington, DC: News Release.
   Google Scholar
• Department of Veterans Affairs. (2014c). Secretary McDonald updates employees on MyVA reorganization plans. In Veterans affairs. (November 10). Washington, DC: News Release.
   Google Scholar
• Department of Veterans Affairs (2015a). Annual budget submission. Retrieved from http://www.va.gov/budget/products.asp.
   Google Scholar
• Department of Veterans Affairs. (2015b). MyVA Regional Framework (January 26). Washington, DC: News Release.
   Google Scholar
• Department of Veterans Affairs. (2015c). Care and benefits for veterans strengthened by $169 billion VA budget (February 2). Washington DC: News Release.
   Google Scholar
• Department of Veterans Affairs. (2015d). VA secretary waives resident-rate requirements of the Choice Act (May 15). Washington, DC: News Release.
   Google Scholar
• Department of Veterans Affairs. (2105e). VA expands choice program eligibility (April 24). Washington, DC: News Release.
   Google Scholar
• Editors. (2015). Committed to showing results at the VA: Interim Under Secretary for Health Carolyn M. Clancy pledged a “laserlike focus” on improving access, creating an exceptional veteran experience, and inspiring health care providers to deliver high-quality care. Federal Practitioner, 32(2), 10–13.
   PubMedGoogle Scholar
• Frahm, K., & Martin, L. (2009). From government to governance: Implications for social work administration. Administration in Social Work, 33(4), 407–422. doi:10.1080/03643100903173016
   Web of Science ®Google Scholar
• Franklin, P. (2001). Is strategy still relevant? Strategic Change, 10, 183–188.
   Google Scholar
• Hoyer, M. (2014, August 28). Wait times have decreased, new data show. USA Today.
   Google Scholar
• Jaeger, P., & Bertot, J. (2010). Transparency and technological change: Ensuring equal and sustained public access to government information. Government Information Quarterly, 27, 371–376.
   Web of Science ®Google Scholar
• Kamark, E. (2002). Applying 21st century government to the challenges of homeland security (pp. 1–16). Washington, DC: IBM Center for the Business of Government.
   Google Scholar
• Katz, I. (2012). Lessons learned from mental health enhancement and suicide prevention activities in the VHA. American Journal of Public Health, 102(S1), S14–S16.
   PubMed Web of Science ®Google Scholar
• Kelman, S. (2002). Contracting. In L. Salamon (Ed.), The tools of government: A guide to the new governance (pp. 282–318). New York, NY: Oxford University Press.
   Google Scholar
• Kizer, K., & Jha, A. (2014). Restoring trust in VA health care. New England Journal of Medicine, 371, 295–297.
   PubMed Web of Science ®Google Scholar
• Lawrence, Q. (2014a). On hill, VA chief Shinseki faces hospital death allegations. National Public Radio (May 15). Retrieved from http://www.npr.org/2014/05/05/31283256/on-hill.
   Google Scholar
• Lawrence, Q. (2014b). Can civilian health care help fix the VA? Congress weighs in. National Public Radio (June 3). Retrieved from http://www.npr.blogs/health/2014/06/03/318453934/can-civilian.
   Google Scholar
• Lawther, W. (2002). Contracting for the 21st century: A partnership. Washington, DC: IBM Center for the Business of Government.
   Google Scholar
• Lipowitz, A. (2011). Converting IT workers to employees saved $27M. Federal Computer Week (February 22). Retrieved from http://fcw.com/articles/2011/02/22/converting-contract-workers-to-employees-saved-division-27m-official-says.aspx
   Google Scholar
• Martin, L. (2008). Performance-based contracting for human services. Administration in Social Work, 29(1), 63–77.
   Web of Science ®Google Scholar
• Martin, M. (2014). Waiting at VA hospitals: A matter of life and death. National Public Radio (May 20). Retrieved from http://www.npr.org/2014/05/20/314241687/wating-at-va.
   Google Scholar
• McCallister, D. (2015). Suspect, 1 victim dead in shooting at Texas VA clinic. National Public Radio. Retrieved from http://www.npr.org/blogs/thetwo-way/2015/01/07/37552446/gunman.
   Google Scholar
• Merchant, R., Ha, Y., Wong, C., Schwartz, A., Sap, M., Ungar, L., & Asch, D. (2014). The 2013 US government shutdown (#Shutdown) and health: An emerging role for social media. American Journal of Public Health, 104(12), 2248–2250.
   PubMed Web of Science ®Google Scholar
• Mintzberg, H. (1994). The fall and rise of strategic planning. Harvard Business Review (January-February), 107–114.
   Web of Science ®Google Scholar
• Morris, S., & Shin, H. (2002). Social value of public information. American Economic Review, 92(5), 1521–1534.
   Web of Science ®Google Scholar
• Nutt, P., & Backoff, R. (1995). Strategy for public & third-sector organizations. Journal of Public Administration Research & Theory, 5(2), 189–212.
   Google Scholar
• Paul, R. (2014). Maintaining the public trust. Federal Practitioner, 31(6), 1–7.
   Google Scholar
• Petzel, R. (2012). VHA strategic plan. Memorandum from the Undersecretary of Health to VHA Senior Executives. (September 7). Department of Veterans Affairs.
   Google Scholar
• Pfeffer, J., & Sutton, R. (2006). Strategy is destiny. In Hard facts: Profiting from evidenced based management (pp. 135–157). Boston, MA: Harvard Business School Press.
   Google Scholar
• Poister, T., & Streib, G. (2005). Elements of strategic planning and management in municipal governments: Status after two decades. Public Administration Review, 65 (January/February), 45–56.
   Web of Science ®Google Scholar
• Rath, A. (2014). Catching up: What the VA secretary’s resignation means. National Public Radio, All Things Considered (May 31). Retrieved from http://npr.org/2014/05/31/31770772/catching-up.
   Google Scholar
• Salamon, L. (Ed.). (2002). The tools of government: A guide to the new governance. New York, NY: Oxford University Press.
   Google Scholar
• Scott, R., & Davis, G. (2007). Organizations and organizing: Rational, natural & open system perspectives. New York, NY: Pearson Prentice Hall.
   Google Scholar
• Shay, K., Hyduke, B., & Burris, J. (2013). Strategic plan geriatrics and extended care in the Veterans Health Administration: Background, plan, and progress to date. Journal of the American Geriatrics Society, 61(4), 632–638.
   PubMed Web of Science ®Google Scholar
• Trubek, J., Rees, A., Houflund, A., Farquharc, M., & Heimer, C. (2008). Health care and new governance: The quest for effective regulation. Regulation & Governance, 2, 1–8.
   Web of Science ®Google Scholar
• Veterans Health Administration. (2012). VHA Strategic Plan FY 2013–2018. Washington, DC. Retrieved from http://vaww.va.gov/VHAOPP/pdf/VHA_STRATEGIC_PLAN_FY2013-2018.pdf
   Google Scholar
• Watson, L., & Hegar, R. (2013). The tri-sector environment of social work administration: Applying theoretical orientations. Administration in Social Work, 37(3), 215–226.
   Web of Science ®Google Scholar
• Weiss, J. (2002). Public information. In L. Salamon (Ed.), The tools of government: A guide to the new governance (pp. 217–254). New York, NY: Oxford University Press.
   Google Scholar
• Weiss, J., & Tschirhart, M. (1994). Public information campaigns as policy instruments. Journal of Policy Analysis and Management, 13(1), 82–119.
   Web of Science ®Google Scholar