1,396
Views
11
CrossRef citations to date
0
Altmetric
Articles

Change Communication Strategies in Public Child Welfare Organizations: Engaging the Front Line

, , &

REFERENCES

  • Aarons, G. A., & Palinkas, L. A. (2007). Implementation of evidence-based practice in child welfare: Service provider perspectives. Administration and Policy in Mental Health and Mental Health Services Research, 34(4), 411–419. doi:10.1007/s10488-007-0121-3
  • Allen, J., Jimmieson, N. L., Bordia, P., & Irmer, B. E. (2007). Uncertainty during organizational change: Managing perceptions through communication. Journal of Change Management, 7(2), 187–210. doi:10.1080/14697010701563379
  • Armenakis, A. A., & Bedeian, A. G. (1999). Organizational change: A review of theory and research in the 1990s. Journal of Management, 25(3), 293–315. doi:10.1177/014920639902500303
  • Austin, M. J. (1989). Managing Up. Administration in Social Work, 12(4), 29–46. doi:10.1300/J147v12n04_03
  • Austin, M. J., & Claassen, J. (2008). Implementing evidence-based practice in human service organizations: Preliminary lessons from the frontlines. Journal of Evidence-Based Social Work, 5(1–2), 271–293. doi:10.1300/J394v05n01_10
  • Austin, M. J., & Hopkins, K. (2004). Supervision as collaboration in the human services: Building a learning culture. Thousand Oaks, CA: Sage.
  • Barth, R. P. (2005). Parent-training programs in child welfare services: Planning for a more-evidence-based approach to serving biological parents. Research on Social Work Practice, 15(5), 353–371. doi:10.1177/1049731505276321
  • Birken, S. A., Lee, S.-Y. D., & Weiner, B. J. (2012). Uncovering middle managers’ role in healthcare innovation implementation. Implementation Science, 7(1), 28. doi:10.1186/1748-5908-7-28
  • Blome, W. W., Bennett, S., & Page, T. F. (2010). Organizational challenges to implementing attachment-based practices in public child welfare agencies: An example using the Circle of Security® Model. Journal of Public Child Welfare, 4(4), 427–449. doi:10.1080/15548732.2010.526904
  • Bolman, G. L., & Deal, E. T. (2008). Reframing organizations: Artistry, choice, and leadership. San Francisco, CA: John Wiley.
  • Boyas, J. F., Wind, L. H., & Ruiz, E. (2013). Organizational tenure among child welfare workers, burnout, stress, and intent to leave: Does employment-based social capital make a difference? Children and Youth Services Review, 35(10), 1657–1669. doi:10.1016/j.childyouth.2013.07.008
  • Cohen, B. J., & Austin, M. J. (1994). Organizational learning and change in a public child welfare agency. Administration in Social Work, 18(1), 1–19. doi:10.1300/J147v18n01_01
  • Collins-Camargo, C. (2007). Administering research and demonstration projects aimed at promoting evidence-based practice in child welfare: Challenges and rewards. Journal of Evidence-Based Social Work, 4(3–4), 21–38. doi:10.1300/J394v04n03_03
  • Corbin, J., & Strauss, A. (2008). Basics of qualitative research: Techniques and procedures for developing grounded theory (3rd ed.). Thousand Oaks, CA: Sage.
  • Devine, C. M. (2010). Participation in organizational change processes in human services organizations: The experiences of one group of frontline social workers. Administration in Social Work, 34(2), 114–134. doi:10.1080/03643101003608679
  • Doueck, H. J., & Austin, M. J. (1986). Improving agency functioning through staff development. Administration in Social Work, 10(2), 27–37. doi:10.1300/J147v10n02_03
  • Fernandez, S., & Rainey, H. G. (2006). Managing successful organizational change in the public sector. Public Administration Review, 66(2), 168–176. doi:10.1111/puar.2006.66.issue-2
  • Glisson, C., & Green, P. (2011). Organizational climate, services, and outcomes in child welfare systems. Child Abuse & Neglect, 35(8), 582–591. doi:10.1016/j.chiabu.2011.04.009
  • Glisson, C., & Schoenwald, S. K. (2005). The ARC organizational and community intervention strategy for implementing evidence-based children’s mental health treatments. Mental Health Services Research, 7(4), 243–259. doi:10.1007/s11020-005-7456-1
  • Hemmelgarn, A. L., Glisson, C., & James, L. R. (2006). Organizational culture and climate: Implications for services and interventions research. Clinical Psychology: Science and Practice, 13(1), 73–89.
  • Hobman, E., Jones, E., & Callan, V. J. (2004). Uncertainty during organizational change: Types, consequences, and management strategies. Journal of Business and Psychology, 18(4), 507–532.
  • Horwitz, S. M., Chamberlain, P., Landsverk, J., & Mullican, C. (2010). Improving the mental health of children in child welfare through the implementation of evidence-based parenting interventions. Administration and Policy in Mental Health, 37(1–2), 27–39. doi:10.1007/s10488-010-0274-3
  • Kim, H., & Lee, S. Y. (2009). Supervisory communication, burnout, and turnover intention among social workers in health care settings. Social Work in Health Care, 48(4), 364–385. doi:10.1080/00981380802598499
  • Lee, C., & Austin, M. J. (2012). Building organizational supports for knowledge sharing in county human service organizations: A cross-case analysis of works-in-progress. Journal of Evidence-Based Social Work, 9(1–2), 3–18. doi:10.1080/15433714.2012.635473
  • Lewis, L. K., & Russ, T. L. (2011). Soliciting and using input during organizational change initiatives: What are practitioners doing. Management Communication Quarterly, 26(2), 267–294. doi:10.1177/0893318911431804
  • Lewis, L. K., & Seibold, D. R. (1998). Reconceptualizing organizational change implementation as a communication problem: A review of literature and research agenda. In M. E. Roloff (Ed.), Communication Yearbook 21. Thousand Oaks, CA: Sage.
  • Martin, A. J., Jones, S. E., & Callan, J. V. (2006). Status differences in employee adjustment during organizational change. Journal of Managerial Psychology, 21(2), 145–162. doi:10.1108/02683940610650758
  • McCrae, J. S., Scannapieco, M., Leake, R., Potter, C. C., & Menefee, D. (2014). Who’s on board? Child welfare worker reports of buy-in and readiness for organizational change. Children and Youth Services Review, 37, 28–35. doi:10.1016/j.childyouth.2013.12.001
  • Mildon, R., & Shlonsky, A. (2011). Bridge over troubled water: Using implementation science to facilitate effective services in child welfare. Child Abuse & Neglect, 35(9), 753–756. doi:10.1016/j.chiabu.2011.07.001
  • Miller, V. D., Johnson, J. R., & Grau, J. (1994). Antecedents to willingness to participate in a planned organizational change. Journal of Applied Communication Research, 22(1), 59–80. doi:10.1080/00909889409365387
  • Mor Barak, M. E., Levin, A., Nissly, J. A., & Lane, C. J. (2006). Why do they leave? Modeling child welfare workers’ turnover intentions. Children and Youth Services Review, 28(5), 548–577. doi:10.1016/j.childyouth.2005.06.003
  • Nelissen, P., & Van Selm, M. (2008). Surviving organizational change: How management communication helps balance mixed feelings. Corporate Communications: An International Journal, 13(3), 306–318. doi:10.1108/13563280810893670
  • Packard, T. (2013). Organizational change: A conceptual framework to advance the evidence base. Journal of Human Behavior in the Social Environment, 23(1), 75–90. doi:10.1080/10911359.2013.739534
  • Peus, C., Frey, D., Gerkhardt, M., Fischer, P., & Traut-mattausch, E. (2015). Leading and managing organizational change initiatives. Management Review, 20(2), 158–175.
  • Pipkin, S., Sterrett, E. M., Antle, B., & Christensen, D. N. (2013). Washington state’s adoption of a child welfare practice model: An illustration of the getting to outcomes implementation framework. Children and Youth Services Review, 35(12), 1923–1932. doi:10.1016/j.childyouth.2013.09.017
  • Powell, B. J., Hausmann-Stabile, C., & McMillen, J. C. (2013). Mental health clinicians’ experiences of implementing evidence-based treatments. Journal of Evidence-Based Social Work, 10(5), 396–409. doi:10.1080/15433714.2012.664062
  • Russ, T. L. (2008). Communicating change: A review and critical analysis of programmatic and participatory implementation approaches. Journal of Change Management, 8(3–4), 199–211. doi:10.1080/14697010802594604
  • Russ, T. L. (2010). Programmatic and participatory: Two frameworks for classifying experiential change implementation methods. Simulation & Gaming, 41(5), 767–786. doi:10.1177/1046878109353570
  • Sandfort, J. R. (2000). Moving beyond discretion and outcomes: Examining public management from the frontlines of the welfare system. Journal of Public Administration Research and Theory, 10(4), 729–756. doi:10.1093/oxfordjournals.jpart.a024289
  • Smeltzer, L. R. (1991). An analysis of strategies for announcing organization-wide change. Group & Organization Studies, 16(1), 5–24. doi:10.1177/105960119101600102
  • Smith, B. D., & Donovan, S. E. F. (2003). Child welfare practice in organizational and institutional context. Social Service Review, 77(4), 542–563.
  • Child and Family Services Improvement and Innovation Act, H.R. 2883, Pub. L. 112–34, codified as amended at 112th Cong. (2011). Retrieved from ProQuest Congressional Database.
  • Wells, R. (2006). Managing child welfare agencies: What do we know about what works? Children and Youth Services Review, 28(10), 1181–1194. doi:10.1016/j.childyouth.2005.11.009
  • Wright, B. E., Christensen, R. K., & Isett, K. R. (2013). Motivated to adapt? The role of public service motivation as employees face organizational change. Public Administration Review, 73, 738–747. doi:10.1111/puar.2013.73.issue-5

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.