It’s mine, that’s why I speak: Destination brand psychological ownership as a mediator of the link between social media brand engagement and local residents’ voice behavior

References

• Ab Hamid, M. R., Sami, W., & Mohmad Sidek, M. H. (2017). Discriminant validity assessment: Use of Fornell & Larcker criterion versus HTMT criterion. Journal of Physics Conference Series, 890(1), 012163. https://doi.org/10.1088/1742-6596/890/1/012163
   Google Scholar
• AL-Hazmi, N. M., & Ghaffar Hassan, Y. A. (2020). Barriers on marketing tourism services and their impacts on customer awareness. Management Science Letters, 10(11), 2603–23. https://doi.org/10.5267/j.msl.2020.3.033
   Google Scholar
• Albert, N., Merunka, D., & Valette-Florence, P. (2013). Brand passion: Antecedents and consequences. Journal of Business Research, 66(7), 904–909.
   Web of Science ®Google Scholar
• Albert, N., & Valette-Florence, P. (2010). Measuring the love feeling for a brand using interpersonal love items. Journal of Marketing development and Competitiveness, 5(1), 57–63.
   Google Scholar
• Alonso, A. D., & Nyanjom, J. (2015). Local stakeholders, role and tourism development. Current Issues in Tourism, 20(5), 1–17. https://doi.org/10.1080/13683500.2015.1078782
   Web of Science ®Google Scholar
• Atuoye, K. N., Luginaah, I., Hambati, H., & Campbell, G. (2019). Politics, economics, how about our health? Impacts of large-scale land acquisitions on therapeutic spaces and wellbeing in coastal Tanzania. Social Science & Medicine, 220(2019), 283–291. https://doi.org/10.1016/j.socscimed.2018.11.026
   PubMedGoogle Scholar
• Bassols, N., & Leicht, T. (2020). Exploring destination brand disengagement in a top-down policy context: Lessons learned from Cartagena, Colombia. Journal of Place Management and Development, 13(3), 347–363. https://doi.org/10.1108/JPMD-06-2019-0040
   Web of Science ®Google Scholar
• Berthon, P. R., Pitt, L. F., Plangger, K., & Shapiro, D. (2012). Marketing meets Web 2.0, social media, and creative consumers: Implications for international marketing strategy. Business Horizons, 55(3), 261–271. https://doi.org/10.1016/j.bushor.2012.01.007
   Web of Science ®Google Scholar
• Blunch, N. (2012). Introduction to structural equation modeling using IBM SPSS statistics and AMOS (Second Edition). SAGE Publications, Ltd. https://dx.doi.org/10.4135/9781526402257
   Google Scholar
• Braun, E., Kavaratzis, M., Zenker, S., & Kalandides, A. (2013). My city - my brand: The different roles of residents in place branding. Journal of Place Management and Development, 6(1), 18–28. https://doi.org/10.1108/17538331311306087
   Google Scholar
• Buil, I., Martínez, E., & Matute, J. (2016). From internal brand management to organizational citizenship behaviours: Evidence from frontline employees in the hotel industry. Tourism Management, 57(2016), 256–271.
   Google Scholar
• Bunghez, C. L. (2020). Marketing strategies of travel agencies: A quantitative approach. Sustainability (Switzerland), 12(24), 10660. https://doi.org/10.3390/su122410660
   Web of Science ®Google Scholar
• Chahal, H., Wirtz, J., & Verma, A. (2020). Social media brand engagement: Dimensions, drivers and consequences. Journal of Consumer Marketing, 37(2), 191–204. https://doi.org/10.1108/JCM-11-2018-2937
   Web of Science ®Google Scholar
• Chinyele, B. J., & Lwoga, N. B. (2019). Participation in decision making regarding the conservation of heritage resources and conservation attitudes in Kilwa Kisiwani, Tanzania. Journal of Cultural Heritage Management and Sustainable Development, 9(2), 184–198. https://doi.org/10.1108/JCHMSD-05-2017-0019
   Web of Science ®Google Scholar
• Chong, K. L. (2020). The side effects of mass tourism: The voices of Bali islanders. Asia Pacific Journal of Tourism Research, 25(2), 175–169. https://doi.org/10.1080/10941665.2019.1683591
   Web of Science ®Google Scholar
• de Las Heras-pedrosa, C., Millan-Celis, E., Iglesias-Sánchez, P. P., & Jambrino-Maldonado, C. (2020). Importance of social media in the image formation of tourist destinations fromthe stakeholders’ perspective. Sustainability (Switzerland), 12(10), 4092. https://doi.org/10.3390/su12104092
   Web of Science ®Google Scholar
• Gómez, M., Lopez, C., & Molina, A. (2019). An integrated model of social media brand engagement. Computers in Human Behavior, 96(2019), 196–206. https://doi.org/10.1016/j.chb.2019.01.026
   Google Scholar
• Hair, J., Black, W., Babin, B., & Anderson, R. (2010). Multivariate Data Analysis: A Global Perspective. Upper Saddle River, NJ: Pearson University Press.
   Google Scholar
• Hakala, U. (2021). The voice of dwellers – Developing a place brand by listening to its residents. Journal of Place Management and Development, 14(3), 277–300. https://doi.org/10.1108/JPMD-12-2019-0111
   Web of Science ®Google Scholar
• Higgins, E. T., & Scholer, A. A. (2009). Engaging the consumer: The science and art of the value creation process. Journal of Consumer Psychology, 19(2), 100–114.
   Web of Science ®Google Scholar
• Hollebeek, L. (2011). Exploring customer brand engagement: Definition and themes. Journal of Strategic Marketing, 19(7), 555–573. https://doi.org/10.1080/0965254X.2011.599493
   Google Scholar
• Hollebeek, L. D., Glynn, M. S., & Brodie, R. J. (2014). Consumer brand engagement in social media: Conceptualization, scale development and validation. Journal of Interactive Marketing, 28(2), 149–165. https://doi.org/10.1016/j.intmar.2013.12.002
   Web of Science ®Google Scholar
• Hooper, D., Coughlan, J., & Mullen, M. R. (2008). Structural equation modelling: Guidelines for determining model fit. Electronic Journal of Business Research Methods, 6(1), 53–60. https://doi.org/10.21427/D79B73
   Google Scholar
• Insch, A., & Stuart, M. (2015). Understanding resident city brand disengagement. Journal of Place Management and Development, 8(3), 172–186.
   Google Scholar
• Janusz, K., Six, S., & Vanneste, D. (2017). Building tourism-resilient communities by incorporating residents’ perceptions? A photo-elicitation study of tourism development in Bruges. Journal of Tourism Futures, 3(2), 127–143. https://doi.org/10.1108/JTF-04-2017-0011
   Web of Science ®Google Scholar
• Kala, D., & Bagri, S. C. (2018). Barriers to local community participation in tourism development: Evidence from mountainous state Uttarakhand, India. Tourism, 66(3), 318–333. https://hrcak.srce.hr/clanak/303072
   Web of Science ®Google Scholar
• Kalandides, A., Kavaratzis, M., Boisen, M., Mueller, A., & Schade, M. (2012). Symbols and place identity: A semiotic approach to internal place branding – Case study Bremen (Germany). Journal of Place Management and Development, 5(1), 81–92. https://doi.org/10.1108/17538331211209068
   Google Scholar
• Kalavar, J. M., Buzinde, C. N., Melubo, K., & Simon, J. (2014). Intergenerational differences in perceptions of heritage tourism among the Maasai of Tanzania. Journal of Cross-Cultural Gerontology, 29(1), 53–67. https://doi.org/10.1007/s10823-013-9221-6
   PubMedGoogle Scholar
• Kilungu, H., Leemans, R., Munishi, P. K., Nicholls, S., & Amelung, B. (2019). Forty years of climate and land-cover change and its effects on tourism resources in Kilimanjaro National Park. Tourism Planning & Development, 16(2), 235–253.
   Web of Science ®Google Scholar
• Kumar, V., & Kaushik, A. K. (2020). Does experience affect engagement? Role of destination brand engagement in developing brand advocacy and revisit intentions. Journal of Travel and Tourism Marketing, 37(3), 332–346. https://doi.org/10.1080/10548408.2020.1757562
   Web of Science ®Google Scholar
• Kuo, H. M., Su, J. Y., Wang, C. H., Kiatsakared, P., & Chen, K. Y. (2021). Place attachment and environmentally responsible behavior: The mediating role of destination psychological ownership. Sustainability (Switzerland), 13(12), 6809. https://doi.org/10.3390/su13126809
   Web of Science ®Google Scholar
• Liang, T.-L., Chang, H.-F., Ko, M.-H. & Lin, C.-W. (2017). Transformational leadership and employee voices in the hospitality industry. International Journal of Contemporary Hospitality Management, 29(1), 374–392.
   Web of Science ®Google Scholar
• Lin, S., Yang, S., Ma, M., & Huang, J. (2018). Value co-creation on social media: Examining the relationship between brand engagement and display advertising effectiveness for Chinese hotels. International Journal of Contemporary Hospitality Management, 30(4), 2153–2174. https://doi.org/10.1108/IJCHM-08-2016-0484
   Web of Science ®Google Scholar
• Lwoga, N. B. (2018). Dilemma of local socio-economic perspectives in management of historic ruins in Kilwa Kisiwani World Heritage Site, Tanzania. International Journal of Heritage Studies, 24(10), 1019–1037. https://doi.org/10.1080/13527258.2018.1430604
   Web of Science ®Google Scholar
• McDonald, R. P., & Ho, M. H. R. (2002). Principles and practice in reporting structural equation analyses. Psychological Methods, 7(1), 64–82. https://doi.org/10.1037/1082-989X.7.1.64
   PubMed Web of Science ®Google Scholar
• Melubo, K., & Carr, A. (2019). Developing indigenous tourism in the bomas: Critiquing issues from within the Maasai community in Tanzania. Journal of Heritage Tourism, 14(3), 219–232. https://doi.org/10.1080/1743873X.2018.1533557
   Web of Science ®Google Scholar
• Melubo, K., & Lovelock, B. (2019). Living inside a UNESCO world heritage site: The perspective of the Maasai community in Tanzania. Tourism Planning and Development, 16(2), 197–216. https://doi.org/10.1080/21568316.2018.1561505
   Web of Science ®Google Scholar
• Mueller, A., & Schade, M. (2012). Symbols and place identity: A semiotic approach to internal place branding – case study Bremen (Germany). Journal of Place Management and Development, 5(1), 81–92.
   Google Scholar
• Muganda, M., Sirima, A., & Ezra, P. M. (2013). The role of local communities in tourism development: Grassroots perspectives from Tanzania. Journal of Human Ecology, 41(1), 53–66. https://doi.org/10.1080/09709274.2013.11906553
   Google Scholar
• National Bureau of Statistics (NBS). (2016). Tanzania Tourism Sector Survey: The 2014 International Visitors’ Exit Survey Report.
   Google Scholar
• Park, S. Y., & Vargo, S. L. (2012). The service-dominant logic approach to tourism marketing strategy. In R. H. Tsiotsou, and R. H. Goldsmith (Eds.). Strategic marketing in tourism services (pp. 231–246). Bingley: Emerald.
   Google Scholar
• Perera, C. H., Nayak, R., & Nguyen, L. T. V. (2020). Social brand engagement and brand positioning for higher educational institutions: An empirical study in Sri Lanka. Journal of Marketing for Higher Education, 1–18. https://doi.org/10.1080/08841241.2020.1841068
   Web of Science ®Google Scholar
• Rebelo, C., Mehmood, A., & Marsden, T. (2020). Co-created visual narratives and inclusive place branding: A socially responsible approach to residents’ participation and engagement. Sustainability Science, 15(2), 423–435. https://doi.org/10.1007/s11625-019-00760-2
   Web of Science ®Google Scholar
• Ribeiro, M. A., Pinto, P., Silva, J. A., & Woosnam, K. M. (2017). Residents’ attitudes and the adoption of pro-tourism behaviours: The case of developing Island countries. Tourism Management, 6(2014), 523–537. https://doi.org/10.1016/j.tourman.2017.03.004
   Google Scholar
• Sau-Ching Yim, J. (2021). When a place is psychologically claimed: The shifting effect of psychological ownership on residents’ support and prevention of local tourism. Journal of Outdoor Recreation and Tourism, 35(2021), 100408. https://doi.org/10.1016/j.jort.2021.100408
   Google Scholar
• Skogheim, R., Simon, V. K., Gao, L., & Dietze-Schirdewahn, A. (2018). Place Identity with a Historic Landscape–An Interview-Based Case Study of Local Residents’ Relationship with the Austrått Landscape in Norway. Heritage and Society, 11(1), 1–18. https://doi.org/10.1080/2159032X.2018.1553425
   Web of Science ®Google Scholar
• Stone, L. S., & Nyaupane, G. P. (2020). Local residents’ pride, tourists’ playground: The misrepresentation and exclusion of local residents in tourism. Current Issues in Tourism, 23(11), 1426–1442. https://doi.org/10.1080/13683500.2019.1615870
   Web of Science ®Google Scholar
• Tavakol, M., & Dennick, R. (2011). Making sense of Cronbach’s alpha. International Journal of Medical Education, 2(2019), 53–55. https://doi.org/10.5116/ijme.4dfb.8dfd
   PubMedGoogle Scholar
• Valentini, F., Damásio, B. F., Valentini, F., & Damásio, B. F. (2016). Average variance extracted and composite reliability: Reliability coefficients. Psicologia: Teoria E Pesquisa, 32(2), 1–7. https://doi.org/10.1590/0102-3772e322225
   Google Scholar
• Wang, K., Tai, J. C. F., & Chang, H. L. (2019). Influences of place attachment and social media affordances on online brand community continuance. Information Systems and E-Business Management, 19(2), 459–493. https://doi.org/10.1007/s10257-019-00418-7
   Web of Science ®Google Scholar
• World Economic Forum. (2019). The travel & tourism Competitive Report 2019, World Economic Forum’s Platform.
   Google Scholar
• Xiong, L., & King, C. (2019). Aligning employees’ attitudes and behavior with hospitality brands: The role of employee brand internalization. Journal of Hospitality and Tourism Management, 40(2019), 67–76.
   Google Scholar
• Zhang, H., & Xu, H. (2019). Impact of destination psychological ownership on residents’ “place citizenship behavior.”. Journal of Destination Marketing and Management, 14(2019), 2–14. https://doi.org/10.1016/j.jdmm.2019.100391
   Google Scholar