6,106
Views
1
CrossRef citations to date
0
Altmetric
ACCOUNTING, CORPORATE GOVERNANCE & BUSINESS ETHICS

Corporate social responsibility internal as a predictor for motivation to serve, normative commitment, and adaptive performance among State-owned Enterprises’ employee

, ORCID Icon, &
Article: 2093486 | Received 11 Apr 2022, Accepted 20 Jun 2022, Published online: 01 Jul 2022

References

  • Abdelmotaleb, M., & Saha, S. K. (2019). Corporate social responsibility, public service motivation and organizational citizenship behavior in the public sector. International Journal of Public Administration, 42(11), 929–18. https://doi.org/10.1080/01900692.2018.1523189
  • Adu-Gyamfi, M., He, Z., Nyame, G., Boahen, S., & Frempong, M. F. (2021). Effects of internal CSR activities on social performance: The employee perspective. Sustainability (Switzerland), 13(11), 1–28. https://doi.org/10.3390/su13116235
  • Aguinis, H., & Glavas, A. (2012). What we know and don’t know about corporate social responsibility: A review and research agenda. Journal of Management, 38(4), 932–968. https://doi.org/10.1177/0149206311436079
  • Ali, W., Wilson, J., & Husnain, M. (2022). Determinants/motivations of corporate social responsibility disclosure in developing economies: A survey of the extant literature. Sustainability (Switzerland), 14(6), 3474. https://doi.org/10.3390/su14063474
  • Allen, N. J., & Meyer, J. P. (1991). The measurement and antecedents of affective, continuance, and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1–18. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
  • Baard, S. K., Rench, T. A., & Kozlowski, S. W. J. (2014). Performance adaptation: A theoretical integration and review. Journal of Management, 40(1), 48–99. https://doi.org/10.1177/0149206313488210
  • Bae, K.-H., El Ghoul, S., Gong, Z., & Guedhami, O. (2021). Does CSR matter in times of crisis? Evidence from the COVID-19 pandemic. Journal of Corporate Finance, 67, 101876. https://doi.org/10.1016/j.jcorpfin.2020.101876
  • Boadi, A., He, Z., Bosompem, J., Say, J., & Boadi, A. (2019). Let the talk count: Attributes of stakeholder engagement, trust, perceive environmental protection and CSR. SAGE Open, 9(1), 215824401982592. https://doi.org/10.1177/2158244019825920
  • Bolton, B. (2020). Internal vs. external corporate social responsibility at U.S. banks. International Journal of Financial Studies, 8(4), 1–28. https://doi.org/10.3390/ijfs8040065
  • Borman, W. C., & Motowidlo, S. J. (1993). Explain the criterion domain to include elements of contextual performance. In N. Schmitt & W. C. Borman (Eds.), Personnel selection in organiratlons (pp. 71–98). Jossey-Bass.
  • Bouraoui, K., Bensemmane, S., Ohana, M., & Russo, M. (2018). Corporate social responsibility and employees’ affective commitment: A multiple mediation model. Management Decision, 57(1), 152–167. https://doi.org/10.1108/MD-10-2017-1015
  • Carnevale, J. B., & Hatak, I. (2020). Employee adjustment and well-being in the era of COVID-19: Implications for human resource management. Journal of Business Research, 116, 183–187. https://doi.org/10.1016/j.jbusres.2020.05.037
  • Chang, Y. P., Hu, H. H., & Lin, C. M. (2021). Consistency or hypocrisy? The impact of internal corporate social responsibility on employee behavior: A moderated mediation model. Sustainability (Switzerland), 13(17), 9494. https://doi.org/10.3390/su13179494
  • Chatzopoulou, E. C., Manolopoulos, D., & Agapitou, V. (2021). Corporate social responsibility and employee outcomes: interrelations of external and internal orientations with job satisfaction and organizational commitment. Journal of Business Ethics. 1–23. https://doi.org/10.1007/s10551-021-04872-7
  • De Silva, K. M., & Lokuwaduge, C. S. D. S. (2019). Impact of corporate social responsibility practices on employee commitment. Social Responsibility Journal, 17(1), 1–14. https://doi.org/10.1108/SRJ-01-2019-0027
  • Deng, X., Long, X., Schuler, D. A., Luo, H., & Zhao, X. (2019). External corporate social responsibility and labor productivity: A S-curve relationship and the moderating role of internal CSR and government subsidy. Corporate Social Responsibility and Environmental Management, 27(1), 393–408. https://doi.org/10.1002/csr.1877
  • Edwards, M. R., & Kudret, S. (2017). Multi-foci CSR perceptions, procedural justice and in-role employee performance: The mediating role of commitment and pride. Human Resource Management Journal, 27(1), 169–188. https://doi.org/10.1111/1748-8583.12140
  • Evanoff, B. A., Strickland, J. R., Dale, A. M., Hayibor, L., Page, E., Duncan, J. G., Kannampallil, T., & Gray, D. L. (2020). Work-related and personal factors associated with mental well-being during the COVID-19 response: Survey of health care and other workers. Journal of Medical Internet Research, 22(8), e21366. https://doi.org/10.2196/21366
  • Glavas, A., & Kelley, K. (2014). The effects of perceived corporate social responsibility on employee attitudes. Business Ethics Quarterly, 24(2), 165–202. https://doi.org/10.5840/beq20143206
  • Gond, J.-P., El Akremi, A., Swaen, V., & Babu, N. (2017). The psychological microfoundations of corporate social responsibility: A person-centric systematic review. Journal of Organizational Behavior, 38(2), 225–246. https://doi.org/10.1002/job.2170
  • Gulema, T. F., & Roba, Y. T. (2021). Internal and external determinants of corporate social responsibility practices in multinational enterprise subsidiaries in developing countries: Evidence from Ethiopia. Future Business Journal, 7(1), 1–19. https://doi.org/10.1186/s43093-021-00052-1
  • Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
  • Hameed, I., Riaz, Z., Arain, G. A., & Farooq, O. (2016). How do internal and external CSR affect employees’ organizational identification? A perspective from the group engagement model. Frontiers in Psychology, 7(MAY), 788. https://doi.org/10.3389/fpsyg.2016.00788
  • Hur, W.-M., Moon, T., & Ko, S.-H. (2018). How employees’ perceptions of CSR increase employee creativity: Mediating mechanisms of compassion at work intrinsic motivation. Journal of Business Ethics, 153(3), 629–44. https://doi.org/10.1007/s10551-016-3321-5
  • Ikram, M., Sroufe, R., Mohsin, M., Solangi, Y., Shah, S. Z. A., & Shahzad, F. (2019). Does CSR influence firm performance? A longitudinal study of SME sectors of Pakistan. Journal of Global Responsibility, 11, 27–53. https://doi.org/10.1108/JGR-12-2018-0088
  • Ingusci, E., Spagnoli, P., Zito, M., Colombo, L., & Cortese, C. G. (2019). Seeking challenges, individual adaptability and career growth in the relationship between workload and contextual performance: A two-wave study. Sustainability (Switzerland), 11(2), 422. https://doi.org/10.3390/su11020422
  • Jamali, D., Samara, G., Zollo, L., & Ciappei, C. (2019). Is internal CSR really less impactful in individualist and masculine cultures? A multilevel approach. Management Decision, 58(2), 362–375. https://doi.org/10.1108/MD-11-2018-1260
  • Kim, H., Rhou, Y., Topcuoglu, E., & Gug Kim, Y. (2020). Why hotel employees care about Corporate social responsibility (CSR): Using need satisfaction theory. International Journal of Hospitality Management, 87, 102505. https://doi.org/10.1016/j.ijhm.2020.102505
  • Kniffin, K. M., Narayanan, J., Anseel, F., Antonakis, J., Ashford, S. P., Bakker, A. B., Bamberger, P., Bapuji, H., Bhave, D. P., Choi, V. K., Creary, S. J., Demerouti, E., Flynn, F. J., Gelfand, M. J., Greer, L. L., Johns, G., Kesebir, S., Klein, P. G., Lee, S. Y., … Vugt, M. V. (2021). COVID-19 and the workplace: Implications, issues, and insights for future research and action. American Psychologist, 76(1), 63–77. https://doi.org/10.1037/amp0000716
  • Lawton, T., McGuire, S., & Rajwani, T. (2013). Corporate political activity: A literature review and research agenda. International Journal ofManagement Reviews, 30(6), 837–857. https://doi.org/10.1111/j.1468-2370.2012.00337.x
  • Loor-Zambrano, H. Y., Santos-Roldan, L., & Palacios-Florencio, B. (2022). Relationship CSR and employee commitment: Mediating effects of internal motivation and trust. European Research on Management and Business Economics, 28(2), 100185. https://doi.org/10.1016/j.iedeen.2021.100185
  • Luo, C. Y., Tsai, C. H. K., Chen, M. H., & Gao, J. L. (2021). The effects of psychological capital and internal social capital on frontline hotel employees’ adaptive performance. Sustainability (Switzerland), 13(10), 1–19. https://doi.org/10.3390/su13105430
  • Manzoor, F., Wei, L., Nurunnabi, M., Subhan, Q. A., Shah, S. I. A., & Fallatah, S. (2019). The impact of transformational leadership on job performance and CSR as mediator in SMEs. Sustainability (Switzerland), 11(2), 1–14. https://doi.org/10.3390/su11020436
  • Marques-Quinteiro, P., Vargas, R., Eifler, N., & Curral, L. (2019). Employee adaptive performance and job satisfaction during organizational crisis: The role of self-leadership. European Journal of Work and Organizational Psychology, 28(1), 85–100. https://doi.org/10.1080/1359432X.2018.1551882
  • Metwally, A. B. M., Diab, A., & Mohamed, M. K. (2021). Telework operationalization through internal CSR, governmentality and accountability during the Covid-19: Evidence from a developing country. International Journal of Organizational Analysis [a head of print 24]. https://doi.org/10.1108/IJOA-11-2020-2500
  • Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of Applied Psychology, 78(4), 538–551. https://doi.org/10.1037/0021-9010.78.4.538
  • Meyer, J. P., & Parfyonova, N. M. (2010). Normative commitment in the workplace: A theoretical analysis and re-conceptualization. Human Resource Management Review, 20(4), 283–294. https://doi.org/10.1016/j.hrmr.2009.09.001
  • Mory, L., Wirtz, B. W., & Göttel, V. (2016). Factors of internal corporate social responsibility and the effect on organizational commitment. International Journal of Human Resource Management, 27(13), 1393–1425. https://doi.org/10.1080/09585192.2015.1072103
  • Niessen, C., & Lang, J. W. B. (2021). Cognitive control strategies and adaptive performance in a complex work task. Journal of Applied Psychology, 106(10), 1586–1599. https://doi.org/10.1037/apl0000830
  • Ojeme, M., & Robson, J. (2020). Revisiting the mediating effect of normative commitment in B2B bank relationships in Nigeria. International Journal of Bank Marketing, ahead-of-print, 38(5), 1159–1175. https://doi.org/10.1108/IJBM-02-2020-0068
  • Park, S., & Park, S. (2019). Employee adaptive performance and its antecedents: Review and synthesis. Human Resource Development Review, 18(3), 294–324. https://doi.org/10.1177/2F1534484319836315
  • Park, S., & Park, S. (2020). How can employees adapt to change? Clarifying the adaptive performance concepts. Human Resource Development Quarterly, 32(1), E1–E15. https://doi.org/10.1002/hrdq.21411
  • Perry, J. L., & Wise, L. R. (1990). The motivational bases of public service. Public Admin- Istration Review, 50(3), 367–373. https://doi.org/10.2307/976618
  • Perry, J. L. (2000). Bringing Society in: Toward a Theory of Public-Service Motivation. Journal of Public Administration Research and Theory: J-PART, 10(2), 471–488. http://www.jstor.org/stable/3525652
  • Pulakos, E. D., Arad, S., Donovan, M. A., & Plamondon, K. E. (2000). Adaptability in the workplace: Development of a taxonomy of adaptive performance. Journal of Applied Psychology, 85(4), 612–624. https://doi.org/10.1037/0021-9010.85.4.612
  • Ramdhan, M. R. (2021). The role of transformational leadership and ethical climate in improving job performance of employees in state-owned enterprises state-owned enterprises strategic industry mediated Corporate social responsibility. Dissertasition. Trisakty University.
  • Ramdhan, R. M., Kisahwan, D., Winarno, A., & Hermana, D. (2021). Ethical climate as foundation for internal corporate social responsibility and employee performance in Indonesian context during COVID-19 pandemic. Jurnal Manajemen Dan Pemasaran Jasa, 14(2), 213–230. https://doi.org/10.25105/jmpj.v14i2.9293
  • Ramos-Villagrasa, P. J., Fernández-del-Río, E., & Barrada, J. R. (2020). Does evil prevail? The “bright” and “dark” sides of personality as predictors of adaptive performance. Sustainability (Switzerland), 12(2), 1–13. https://doi.org/10.3390/su12020474
  • Ripoll, G., & Ballart, X. (2019). Judging unethical behavior: The different effects of external and public service motivation. International Public Management Journal, 231, 631–649. https://doi.org/10.1080/10967494.2019.1588811
  • Roeck, K. D., & Delobbe, N. (2012). Do environmental CSR initiatives serve organizations’ legitimacy in the oil industry? Exploring employees’ reactions through organizational identification theory. Journal of Business Ethics, 110(4), 397–412. https://doi.org/10.1007/s10551-012-1489-x
  • Sanusi, F. A., & Johl, S. K. (2020). A proposed framework for assessing the influence of internal corporate social responsibility belief on employee intention to job continuity. Corporate Social Responsibility and Environmental Management, 27(6), 2437–2449. https://doi.org/10.1002/csr.2025
  • Skudiene, V., & Auruskeviciene, V. (2012). The contribution of corporate social responsibility to internal employee motivation. Baltic Journal of Management - BALT J MANAG, 7(1), 49–67. https://doi.org/10.1108/17465261211197421
  • Smith, E. M., Ford, J. K., & Kozlowski, S. W. J. (1997). Building adaptive expertise: Implications for training design strategies. In M. A. Quinones & A. Dudda (Eds.), Training for 21st cen- tury technology: Applications of psychological research (pp. 89–118). American Psychological Association Books.
  • Stasielowicz, L., & Tommasi, M. (2019). Does ego depletion impair adaptive performance? A longitudinal analysis. Cogent Psychology, 6(1), 1640340. https://doi.org/10.1080/23311908.2019.1640340
  • Thang, N. N., & Fassin, Y. (2017). The impact of internal corporate social responsibility on organizational commitment: evidence from Vietnamese service firms. Journal of Asia-Pacific Business, 18(2), 100–116. https://doi.org/10.1080/10599231.2017.1309617
  • Trivellas, P., Rafailidis, A., Polychroniou, P., & Dekoulou, P.-E. (2018). Corporate social responsibility (CSR) and its internal consequences on job performance: The influence of corporate ethical values. International Journal of Quality and Service Sciences, 11(2), 265–282. https://doi.org/10.1108/IJQSS-12-2017-0117
  • Vogel, M. D. (2020). When service calls: Public service motivation and calling as complementary concepts for public service. International Public Management Journal, 23(5), 1–19. https://doi.org/10.1080/10967494.2020.1838014
  • Yasir, M., Majid, A., Yasir, M., Qudratullah, H., Ullah, R., & Khattak, A. (2021). Participation of hotel managers in CSR activities in developing countries: A defining role of CSR orientation, CSR competencies, and CSR commitment. Corporate Social Responsibility and Environmental Management, 28(1), 239–250. https://doi.org/10.1002/csr.2045