3,993
Views
3
CrossRef citations to date
0
Altmetric
OPERATIONS, INFORMATION & TECHNOLOGY

Measuring innovative capability maturity model of trucking companies in Indonesia

, ORCID Icon &
Article: 2094854 | Received 13 Apr 2022, Accepted 23 Jun 2022, Published online: 05 Jul 2022

References

  • Antunes, P., Carreira, P., & Mira da Silva, M. (2014). Towards an energy management maturity model. Energy Policy, 73, 803–22 . https://doi.org/10.1016/j.enpol.2014.06.011
  • Appiah-Adu, K., & Singh, S. (1998). Customer orientation and performance: A study of SMEs. Management Decision, 36(6), 385–394. https://doi.org/10.1108/00251749810223592
  • Appleby, A., & Mavin, S. (2000). Innovation not imitation: Human resource strategy and the impact on world-class status. Total Quality Management, 11(4–6), 554–561. https://doi.org/10.1080/09544120050007887
  • Atuahene-Gima, K., & Ko, A. (2001). An empirical investigation of the effect of market orientation and entrepreneurship orientation alignment on product innovation. Organization Science, 12(1), 54–74. https://doi.org/10.1287/orsc.12.1.54.10121
  • Aziz, N. A., & Omar, N. A. (2013). Exploring the effect of internet marketing orientation, learning orientation and market orientation on innovativeness and performance: SME (exporters) perspectives. Journal of Business Economics and Management, 14(SUPPL1), 37–41. https://doi.org/10.3846/16111699.2011.645865
  • Beal, G. M., Rogers, E. M., & Bohlen, J. M. (1957). Validity of the concept of stages in the adoption process. Rural Sociology, 22(2), 166–168.
  • Becker, J., Niehaves, B., Poeppelbuss, J., & Simons, A. (2010). Maturity models in is research. European Conference on Information Systems, 42, 1–12. http://aisel.aisnet.org/ecis2010/42%0Ahttp://aisel.aisnet.org/ecis2010%0Ahttp://aisel.aisnet.org/ecis2010/42
  • Bell, M., & Figueiredo, P. N. (2012). Innovation capability building and learning mechanisms in latecomer firms: Recent empirical contributions and implications for research. Canadian Journal of Development Studies, 33(1), 14–40. https://doi.org/10.1080/02255189.2012.677168
  • Brookes, N., & Clark, R. (2009). Using maturity models to improve project management practice. POMS 20th Annual Conference, 1–12.
  • Cardozo, R., McLaughlin, K., Harmon, B., Reynolds, P., & Miller, B. (1993). Product-market choices and growth of new business. Product Innovation Management Innov Management, 10(4), 331–340. https://doi.org/10.1111/1540-5885.1040331
  • Chaudhry, N. I., Aftab, I., Arif, Z., Tariq, U., & Roomi, M. A. (2019). Impact of customer-oriented strategy on financial performance with mediating role of HRM and innovation capability. Personnel Review, 48(3), 631–643. https://doi.org/10.1108/PR-02-2018-0056
  • Chen, I. S. N., & Fung, P. K. O. (2013). Relationship configurations in the apparel supply chain. Journal of Business and Industrial Marketing, 28(4), 303–316. https://doi.org/10.1108/08858621311313901
  • Chen, Y. C., & Wang, Y. J. (2018). Application and development of the people capability maturity model level of an organisation. Total Quality Management and Business Excellence, 29(3–4), 329–345. https://doi.org/10.1080/14783363.2016.1184568
  • Conant, J. S., Mokwa, M. P., & Varadarajan, P. R. (1990). Strategic types, distinctive marketing competencies and organizational performance: a multiple measure-based study. Strategic Management Journal, 11(5), 365–383. https://doi.org/10.1080/10170660909509142
  • Corsten, D., & Felde, J. (2005). Exploring the performance effects of key-supplier collaboration: An empirical investigation into Swiss buyer-supplier relationships. International Journal of Physical Distribution and Logistics Management, 35(6), 445–461. https://doi.org/10.1108/09600030510611666
  • Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16(3), 297–334. https://doi.org/10.1007/BF02310555
  • Curtis, B., Hefley, W. E., & Miller, S. (1995). Overview of the people capability maturity model. Carnegie-Mellon University Software Engineering Institute. herehttps://apps.dtic.mil/sti/pdfs/ADA301167.pdf
  • Day, G. S. (2000). Managing marketing relationships. Journal of the Academy of Marketing Science, 28(1), 55–66. https://doi.org/10.1177/0092070300281003
  • de Bruin, T., Rosemann, M., Freeze, R., & Kulkarni, U. (2005). Understanding the main phases of developing a maturity assessment model. ACIS 2005 Proceedings - 16th Australasian Conference on Information Systems.
  • Delaney, J. T., & Huselid, M. A. (1996). The impact of human resource management practices on perceptions of organizational performance. Academy of Management Journal, 39(4), 949–969. https://doi.org/10.5465/256718
  • Delbufalo, E. (2015). The influence of supply network structure on firm’s multiple innovation capabilities: A longitudinal study in the fashion industry. Management Decision, 53(10), 2457–2476. https://doi.org/10.1108/MD-07-2014-0431
  • Demir, C., & Kocabaş, I. (2010). Project Management Maturity Model (PMMM) in educational organizations. Procedia - Social and Behavioral Sciences, 9, 1641–1645. https://doi.org/10.1016/j.sbspro.2010.12.379
  • Deshpandé, R., Farley, J. U., & Webster, F. E. (1993). Corporate culture, customer orientation, and innovativeness in Japanese Firms: A quadrad analysis. Developing a Market Orientation, 571, 23–27. https://doi.org/10.4135/9781452231426.n4
  • Eng, T. Y., & Okten, D. (2011). Exploring a dynamic framework of innovative capability: A theoretical integration of technological and marketing capabilities. Technology Analysis and Strategic Management, 23(9), 1001–1013. https://doi.org/10.1080/09537325.2011.616700
  • Facchini, F., Olésków-Szłapka, J., Ranieri, L., & Urbinati, A. (2020). A maturity model for logistics 4.0: An empirical analysis and a roadmap for future research. Sustainability (Switzerland), 12(1), 1–18. https://doi.org/10.3390/SU12010086
  • Ferrer, M., Santa, R., Storer, M., & Hyland, P. (2011). Competences and capabilities for innovation in supply chain relationships. International Journal of Technology Management, 56(2–4), 272–289. https://doi.org/10.1504/IJTM.2011.042987
  • Fischer, J. H., Thomé, A. M. T., Scavarda, L. F., Hellingrath, B., & Martins, R. (2016). Development and application of a maturity measurement framework for supply Chain flexibility. Procedia CIRP, 41, 514–519. https://doi.org/10.1016/j.procir.2015.12.107
  • Forza, C. (2002). Survey research in operations management: A process-based perspective. International Journal of Operations and Production Management, 22(2), 152–194. https://doi.org/10.1108/01443570210414310
  • Fraser, P., Moultrie, J., & Gregory, M. (2002). The use of maturity models/grids as a tool in assessing product development capability. IEEE International Engineering Management Conference, 1, 244–249. https://doi.org/10.1109/iemc.2002.1038431
  • Grawe, S. J., Daugherty, P. J., & Roath, A. S. (2011). Knowledge synthesis and innovative logistics processes: Enhancing operational flexibility and performance. Journal of Business Logistics, 32(1), 69–80. https://doi.org/10.1111/j.2158-1592.2011.01006.x
  • Grinstein, A. (2008). The effect of market orientation and its components on innovation consequences: A meta-analysis. Journal of the Academy of Marketing Science, 36(2), 166–173. https://doi.org/10.1007/s11747-007-0053-1
  • Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis. In Pearson education (Seventh ed.). Prentice Hall.
  • Han, J. K., Kim, N., & Srivastava, R. K. (1998). Market orientation and organizational performance: is innovation a missing link? Journal of Marketing, 62(4), 30–45. https://doi.org/10.1177/002224299806200403
  • Herbsleb, J., Zubrow, D., Goldenson, D., Hayes, W., & Paulk, M. (1997). Software quality and the capability maturity model. Communications of the ACM, 40(6), 30–40. https://doi.org/10.1145/255656.255692
  • Ho, L.-H., & Chang, P.-Y. (2015). Innovation capabilities, service capabilities and corporate performance in logistics services. International Journal of Organizational Innovation, 7(3), 24–33. https://doi.org/10.1163/157181895X00384
  • Hortinha, P., Lages, C., & Lages, L. F. (2011). The trade-off between customer and technology orientations: impact on innovation capabilities and export performance. Journal of International Marketing, 19(3), 36–58. https://doi.org/10.1509/jimk.19.3.36
  • Hsieh, M. H., & Tsai, K. H. (2007). Technological capability, social capital and the launch strategy for innovative products. Industrial Marketing Management, 36(4), 493–502. https://doi.org/10.1016/j.indmarman.2006.01.002
  • Huhtala, J. P., Sihvonen, A., Frösén, J., Jaakkola, M., & Tikkanen, H. (2014). Market orientation, innovation capability and business performance: Insights from the global financial crisis. Baltic Journal of Management, 9(2), 134–152. https://doi.org/10.1108/BJM-03-2013-0044
  • Hult, G. T. M., Ketchen, D. J., & Slater, S. F. (2005). Market orientation and performance: An integration of disparate approaches. Strategic Management Journal, 26(12), 1173–1181. https://doi.org/10.1002/smj.494
  • Hurley, R. F., & Hult, G. T. M. (1998). Innovation, market orientation, and organizational learning: An integration and empirical examination. Journal of Marketing, 62(3), 42–54. https://doi.org/10.1177/002224299806200303
  • Huselid, M. A. (1995). The impact of human resource management practices on turnover, productivity, and corporate financial performance. Academy of Management Journal, 38(3), 635–672. https://doi.org/10.5465/256741
  • Jajja, M. S. S., Kannan, V. R., Brah, S. A., & Hassan, S. Z. (2017). Linkages between firm innovation strategy, suppliers, product innovation, and business performance. International Journal of Operations & Production Management, 37(8), 1054–1075. https://doi.org/10.1108/IJOPM-09-2014-0424
  • Kafetzopoulos, D., & Psomas, E. (2015). The impact of innovation capability on the performance of manufacturing companies the Greek case. Journal of Manufacturing Technology Management, 26(1), 104–130. https://doi.org/10.1108/JMTM-12-2012-0117
  • Keskin, H. (2006). Market orientation, learning orientation, and innovation capabilities in SMEs: An extended model. European Journal of Innovation Management, 9(4), 396–417. https://doi.org/10.1108/14601060610707849
  • Kothari, C. R. (2004). Research methodology: Method and techniques (Second ed.). New Age International (P) Limited.
  • Koufteros, X., Vonderembse, M., & Jayaram, J. (2005). Internal and external integration for product development: The contingency effects of uncertainty, equivocality, and platform strategy. Decision Sciences, 36(1), 97–133. https://doi.org/10.1111/j.1540-5915.2005.00067.x
  • Krause, D. R., Handfield, R. B., & Tyler, B. B. (2007). The relationships between supplier development, commitment, social capital accumulation and performance improvement. Journal of Operations Management, 25(2), 528–545. https://doi.org/10.1016/j.jom.2006.05.007
  • Kyläheiko, K., Jantunen, A., Puumalainen, K., Saarenketo, S., & Tuppura, A. (2011). Innovation and internationalization as growth strategies: The role of technological capabilities and appropriability. International Business Review, 20(5), 508–520. https://doi.org/10.1016/j.ibusrev.2010.09.004
  • Lahrmann, G., Marx, F., Mettler, T., Winter, R., & Wortmann, F. Inductive design of maturity models: Applying the Rasch algorithm for design science research. (2011). Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 6629(2009), 176–191. https://doi.org/10.1007/978-3-642-20633-7_13 LNCS
  • Lai, W. H., Lin, C. C., & Wang, T. C. (2015). Exploring the interoperability of innovation capability and corporate sustainability. Journal of Business Research, 68(4), 867–871. https://doi.org/10.1016/j.jbusres.2014.11.043
  • Lawson, B., & Samson, D. A. (2001). Developing innovation capability in organisations: A dynamic capabilities approach. International Journal of Innovation Management, 5(3), 377–400. https://doi.org/10.1142/S1363919601000427
  • Lee, H. L. (2002). Aligning supply chain strategies with product uncertainties. California Management Review, 44(3), 105–119. https://doi.org/10.2307/41166135
  • Lefebvre, E., & Lefebvre, L.-A. (2002). innovative capabilities as determinants of export performance and behaviour: A longitudinal study of manufacturing SMEs. Innovation and Firm Performance, 281–309. https://doi.org/10.1057/9780230595880_12
  • Lettice, F., Wyatt, C., & Evans, S. (2010). Buyer-supplier partnerships during product design and development in the global automotive sector: Who invests, in what and when? International Journal of Production Economics, 127(2), 309–319. https://doi.org/10.1016/j.ijpe.2009.08.007
  • Lin, T. C., Wang, K. J., & Sheng, M. L. (2020). To assess smart manufacturing readiness by maturity model: A case study on Taiwan enterprises. International Journal of Computer Integrated Manufacturing, 33(1), 102–115. https://doi.org/10.1080/0951192X.2019.1699255
  • Lisboa, A., Skarmeas, D., & Lages, C. (2011). Innovative capabilities: Their drivers and effects on current and future performance. Journal of Business Research, 64(11), 1157–1161. https://doi.org/10.1016/j.jbusres.2011.06.015
  • Lockamy, A., & Mccormack, K. (2004). The development of a supply chain management process maturity model using the concepts of business process orientation. Supply Chain Management: An International Journal, 9(4), 272–278. https://doi.org/10.1108/13598540410550019
  • Martins, E. C., & Terblanche, F. (2003). Building organisational culture that stimulates creativity and innovation. European Journal of Innovation Management, 6(1), 64–74. https://doi.org/10.1108/14601060310456337
  • McKee, D. O., Varadarajan, P. R., & Pride, W. M. (1989). Strategic adaptability and firm performance: A market-contingent perspective. Journal of Marketing, 53(3), 21–35. https://doi.org/10.1177/002224298905300305
  • McNaughton, R. B., Osborne, P., & Imrie, B. C. (2002). Market‐oriented value creation in service firms. European Journal of Marketing, 36(9/10), 990–1002. https://doi.org/10.1108/03090560210437299
  • Mendes, P., Leal, J. E., & Thomé, A. M. T. (2016). A maturity model for demand-driven supply chains in the consumer product goods industry. International Journal of Production Economics, 179, 153–165. https://doi.org/10.1016/j.ijpe.2016.06.004
  • Mukhtar Shehu, A., & Mahmood, R. (2014). An empirical analysis of market orientation and business performance relationship in the context of developing economy. International Journal of Academic Research in Business and Social Sciences, 4(9), 457–470. https://doi.org/10.6007/IJARBSS/v4-i9/1151
  • Narver, J. C., & Slater, S. F. (1990). The effect of market orientation on business profitability. Journal of Marketing, 54(October), 20–35. https://doi.org/10.4135/9781452231426.n3
  • Ngo, L. V., & O’Cass, A. (2012). In search of innovation and customer-related performance superiority: The role of market orientation, marketing capability, and innovation capability interactions. Journal of Product Innovation Management, 29(5), 861–877. https://doi.org/10.1111/j.1540-5885.2012.00939.x
  • Nicholls-Nixon, C. L. (1995). Responding to technological change: Why some firms do and others die. Journal of High Technology Management Research, 6(1), 1–16. https://doi.org/10.1016/1047-8310(95)90003-9
  • Nunnally, J. C. (1975). Psychometric Theory’ 25 years ago and now. Educational Researcher, 4(10), 7–21. https://doi.org/10.3102/0013189X004010007
  • Oke, A., Prajogo, D. I., & Jayaram, J. (2013). Strengthening the innovation chain: The role of internal innovation climate and strategic relationships with supply chain partners. Journal of Supply Chain Management, 49(4), 43–58. https://doi.org/10.1111/jscm.12031
  • Oleśków-Szłapka, J., & Stachowiak, A. (2018). The framework of logistics 4.0 maturity model. In International conference on intelligent systems in production engineering and maintenance (pp. 771–781). Springer, Cham.
  • Paulk, M. C., Curtis, B., Chrissis, M. B., & Weber, C. V. (1993). Capability maturity model for software, version 1.1. In P. M. Jackson (Ed.), Carnegie Mellon University. Carnegie Mellon University. https://resources.sei.cmu.edu/asset_files/technicalreport/1993_005_001_16211.pdf
  • Petroni, A., & Panciroli, B. (2002). Innovation as a determinant of suppliers’ roles and performances: An empirical study in the food machinery industry. European Journal of Purchasing and Supply Management, 8(3), 135–149. https://doi.org/10.1016/S0969-7012(02)00004-7
  • Pöppelbuß, J., & Röglinger, M. (2011). What makes a useful maturity model? A framework of general design principles for maturity models and its demonstration in business process management. 19th European Conference on Information Systems, ECIS 2011, 28 (Summer).
  • Prasad, V. K., Ramamurthy, K., & Naidu, G. M. (2001). The influence of internet–marketing integration on marketing competencies and export performance. Journal of International Marketing, 9(4), 82–110. https://doi.org/10.1509/jimk.9.4.82.19944
  • Proença, D., & Borbinha, J. (2016). Maturity models for information systems - A state of the art. Procedia Computer Science, 100(2), 1042–1049. https://doi.org/10.1016/j.procs.2016.09.279
  • Quintana-García, C., & Benavides-Velasco, C. A. (2008). Innovative competence, exploration and exploitation: The influence of technological diversification. Research Policy, 37(3), 492–507. https://doi.org/10.1016/j.respol.2007.12.002
  • Radosevic, S., & Yoruk, E. (2016). Why do we need a theory and metrics of technology upgrading? Asian Journal of Technology Innovation, 24(November), 8–32. https://doi.org/10.1080/19761597.2016.1207415
  • Röglinger, M., Pöppelbuß, J., & Becker, J. (2012). Maturity models in business process management. Business Process Management Journal, 18(2), 328–346. https://doi.org/10.1108/14637151211225225
  • Rudnicka, A. (2017). Sustainable supply chain maturity model. Research in Logistics and Production, 7(3), 201–209. https://doi.org/10.21008/j.2083-4950.2017.7.3.2
  • Ruekert, R. W. (1992). Developing a market orientation: An organizational strategy perspective. International Journal of Research in Marketing, 9(3), 225–245. https://doi.org/10.1016/0167-8116(92)90019-H
  • Schoenherr, T., & Swink, M. (2015). The roles of supply chain intelligence and adaptability in new product launch success. Decision Sciences, 46(5), 901–936. https://doi.org/10.1111/deci.12163
  • Shou, Y., Shao, J., & Chen, A. Relational resources and performance of Chinese third-party logistics providers: The mediating role of innovation capability. (2017). International Journal of Physical Distribution & Logistics Management, 47(9), 864–883. Permanent. https://doi.org/10.1108/IJPDLM-09-2016-0271
  • Slater, S. F., Mohr, J. J., & Sengupta, S. (2014). Radical product innovation capability: Literature review, synthesis, and illustrative research propositions. Journal of Product Innovation Management, 31(3), 552–566. https://doi.org/10.1111/jpim.12113
  • Story, V., Hart, S., & O’Malley, L. (2009). Relational resources and competences for radical product innovation. Journal of Marketing Management, 25(5–6), 461–481. https://doi.org/10.1362/026725709X461803
  • Strandhagen, J. O., Vallandingham, L. R., Fragapane, G., Strandhagen, J. W., Stangeland, A. B. H., & Sharma, N. (2017). Logistics 4.0 and emerging sustainable business models. Advances in Manufacturing, 5(4), 359–369. https://doi.org/10.1007/s40436-017-0198-1
  • Sulistyo, H., & Siyamtinah. (2016). Innovation capability of SMEs through entrepreneurship, marketing capability, relational capital and empowerment. Asia Pacific Management Review, 21(4), 196–203. https://doi.org/10.1016/j.apmrv.2016.02.002
  • Swink, M. (2006). Building collaborative innovation capability. Research Technology Management, 49(2), 37–47. https://doi.org/10.1080/08956308.2006.11657367
  • Szalavetz, A. (2019). Industry 4.0 and capability development in manufacturing subsidiaries. Technological Forecasting and Social Change, 145(July 2017), 384–395. https://doi.org/10.1016/j.techfore.2018.06.027
  • Tan, K. H., Zhan, Y. Z., Ji, G., Ye, F., & Chang, C. (2015). Harvesting big data to enhance supply chain innovation capabilities: An analytic infrastructure based on deduction graph. International Journal of Production Economics, 165, 223–233. https://doi.org/10.1016/j.ijpe.2014.12.034
  • Tsai, J. M., & Hung, S. W. (2016). Supply chain relationship quality and performance in technological turbulence: An artificial neural network approach. International Journal of Production Research, 54(9), 2757–2770. https://doi.org/10.1080/00207543.2016.1140919
  • Tubis, A. A., & Werbińska-Wojciechowska, S. (2021). Risk management maturity model for logistic processes. Sustainability (Switzerland), 13(2), 1–19. https://doi.org/10.3390/su13020659
  • Vakaslahti, P. (1997). Process improvement frameworks - a small case study with people capability maturity model. Software Process: Improvement and Practice, 3(4), 225–234.
  • Wademan, M. R., Spuches, C. M., & Doughty, P. L. (2008). The people capability maturity model. Performance Improvement Quarterly, 20(1), 97–123. https://doi.org/10.1111/j.1937-8327.2007.tb00434.x
  • Wang, C. L., & Ahmed, P. K. (2004). The development and validation of the organisational innovativeness construct using confirmatory factor analysis Content Indicators: Research Implications** Practice Implications** Originality* Readability**. European Journal of Innovation Management, 7(4), 303–313. https://doi.org/10.1108/14601060410565056
  • Wang, M., Asian, S., Wood, L. C., & Wang, B. (2020). Logistics innovation capability and its impacts on the supply chain risks in the Industry 4.0 era. Modern Supply Chain Research and Applications, 2(2), 83–98. https://doi.org/10.1108/MSCRA-07-2019-0015
  • Wei, C., Asian, S., Ertek, G., & Hu, Z. H. (2018). Location-based pricing and channel selection in a supply chain: A case study from the food retail industry. Annals of Operations Research, 291(1–2), 1–26. https://doi.org/10.1007/s10479-018-3040-7
  • Wibowo, M. A., & Waluyo, R. (2015). Knowledge management maturity in construction companies. Procedia Engineering, 125, 89–94. https://doi.org/10.1016/j.proeng.2015.11.014
  • Yang, -C.-C. (2012). Assessing the moderating effect of innovation capability on the relationship between logistics service capability and firm performance for ocean freight forwarders. International Journal of Logistics Research and Applications, 15(1), 53–69. https://doi.org/10.1080/13675567.2012.669469
  • Zahra, S. A., & George, G. (2002). Absorbtive capacity: A review, reconceptualization, and extension. Academy of Management Review, 27(2), 185–203. https://doi.org/10.5465/amr.2002.6587995
  • Zehir, C., Köle, M., & Yıldız, H. (2015). The mediating role of innovation capability on market orientation and export performance: An implementation on SMEs in Turkey. Procedia - Social and Behavioral Sciences, 207, 700–708. https://doi.org/10.1016/j.sbspro.2015.10.141
  • Zhang, J., Li, H., & Wang, S. H. M. (2017). Analysis and potential application of the maturity of growth management in the developing construction industry of a province of china: A case study. Sustainability (Switzerland), 9(1), 1–36. https://doi.org/10.3390/su9010143
  • Zhou, K. Z., & Wu, F. (2010). Technological capability, strategic flexibility, and product innovation. Strategic Management Journal, 31(5), 547–561. https://doi.org/10.1002/smj