The impact of administrative management and information technology on e-government success: The mediating role of knowledge management practices

References

• Abu-Shanab, E., & Shehabat, I. (2018). The influence of knowledge management practices on e-government success: A proposed framework tested. Transforming Government: People, Process and Policy, 12(3/4), 286–19. https://doi.org/10.1108/TG-02-2018-0016
   Google Scholar
• Alabdallat, W. I. M., & Ardito, L. (2020). Toward a mandatory public e-services in Jordan. Cogent Business & Management, 7(1), 1727620.‏. https://doi.org/10.1080/23311975.2020.1727620
   Google Scholar
• Alabdan, R. (2019). An exploratory study of e-government usage: A Saudi perspective. Journal of Engineering and Applied Sciences, 6(2), 18–27. https://doi.org/10.5455/jeas.2019090102
   Google Scholar
• Alharbi, A. S., Halikias, G., Rajarajan, M., & Yamin, M. (2021). A review of effectiveness of Saudi e-government data security management. International Journal of Information Technology, 13(2), 573–579. https://doi.org/10.1007/s41870-021-00611-3
   Google Scholar
• Aljazzaf, Z. M., Al-Ali, S. A., & Sarfraz, M. (2020). E-participation model for Kuwait e-government. International Journal of Advanced Computer Science and Applications, 11(2), 192–199.‏. https://doi.org/10.14569/IJACSA.2020.0110226
   Google Scholar
• Almaiah, M. A., & Nasereddin, Y. (2020). Factors influencing the adoption of e-government services among Jordanian citizens. Electronic Government, an International Journal, 16(3), 236–259. https://doi.org/10.1504/EG.2020.108453
   Google Scholar
• Almukhlifi, A., Deng, H., & Kam, B. (2019). E-government adoption in Saudi Arabia: The moderation influence of transparency. Journal of Advances in Information Technology, 10(1), 1–8. https://doi.org/10.12720/jait.10.1.1-8
   Google Scholar
• Alqudah, M. A., & Muradkhanli, L. (2021). Internet of things in knowledge management in e-government. International Journal of Engineering and Artificial Intelligence, 2(2), 73–80.
   Google Scholar
• Al Sayegh, A. J., Ahmad, S. Z., AlFaqeeh, K. M., & Singh, S. K. (2022). Factors affecting e-government adoption in the UAE public sector organisations: The knowledge management perspective. Journal of Knowledge Management, 27(3), 717–737.‏. https://doi.org/10.1108/JKM-09-2021-0681
   Google Scholar
• Alvarenga, A., Matos, F., Godina, R., & CO Matias, J. (2020). Digital transformation and knowledge management in the public sector. Sustainability, 12(14), 5824. https://doi.org/10.3390/su12145824
   Google Scholar
• Ambira, C. M., Kemoni, H. N., & Ngulube, P. (2019). A framework for electronic records management in support of e-government in Kenya. Records Management Journal, 29(3), 305–319. https://doi.org/10.1108/RMJ-03-2018-0006
   Google Scholar
• Antunes, H. D. J. G., & Pinheiro, P. G. (2020). Linking knowledge management, organizational learning and memory. Journal of Innovation & Knowledge, 5(2), 140–149. https://doi.org/10.1016/j.jik.2019.04.002
   Google Scholar
• Ariana, S., Azim, C., Antoni, D., & Molnar, A. (2020). Clustering of ICT human resources capacity in the implementation of e-government in expansion area: A case study from paliregency. Cogent Business & Management, 7(1), 1754103. https://doi.org/10.1080/23311975.2020.1754103
   Google Scholar
• Bakunzibake, P., Klein, G. O., & Islam, S. M. (2019). E-government implementation process in Rwanda: Exploring changes in a sociotechnical perspective. Business Systems Research: International Journal of the Society for Advancing Innovation and Research in Economy, 10(1), 53–73. https://doi.org/10.2478/bsrj-2019-0005
   Google Scholar
• Bamufleh, D., Alshamari, A. S., Alsobhi, A. S., Ezzi, H. H., & Alruhaili, W. S. (2021). Exploring public attitudes toward e-government health applications used during the COVID-19 pandemic: Evidence from Saudi Arabia. Computer and Information Science, 14(3), 1. https://doi.org/10.5539/cis.v14n3p1
   Google Scholar
• Basahel, A., & Yamin, M. (2017). Measuring success of e-government of Saudi Arabia. International Journal of Information Technology, 9(3), 287–293. https://doi.org/10.1007/s41870-017-0029-4
   Google Scholar
• Bednar, P. M., & Welch, C. (2020). Socio-technical perspectives on smart working: Creating meaningful and sustainable systems. Information Systems Frontiers, 22(2), 281–298. https://doi.org/10.1007/s10796-019-09921-1
   Google Scholar
• Borrás, S., & Edler, J. (2014). The governance of socio-technical systems: Explaining change. Edward Elgar Publishing.
   Google Scholar
• Bwalya, K. J. (2009). Factors affecting adoption of e‐government in Zambia. Electronic Journal of Information Systems in Developing Countries, 38(1), 1–13.‏. https://doi.org/10.1002/j.1681-4835.2009.tb00267.x
   Google Scholar
• Byukusenge, E., Munene, J. C., & Ratajczak-Mrozek, M. (2017). Knowledge management and business performance: Does innovation matter? Cogent Business & Management, 4(1), 1368434. https://doi.org/10.1080/23311975.2017.1368434
   Google Scholar
• Chawla, A. S., Kundu, S. C., Kumar, S., Gahlawat, N., & Kundu, H. (2021). The effect of knowledge management capacity on firm performance through sequential mediations of strategic HRM, administrative and technical innovations. Journal of Asia Business Studies, 16(6), 923–942. https://doi.org/10.1108/JABS-12-2020-0479
   Google Scholar
• Chen, Y. -C., & Kim, Y. (2019). Adoption of e-government services by small municipalities. International Journal of Organization Theory & Behavior, 22(2), 174–190. https://doi.org/10.1108/IJOTB-07-2018-0083
   Google Scholar
• Cheshmehzangi, A. (2022). ICT for high levels of human capital in cities: A shift towards E-government and knowledge-driven economies. In A. Cheshmehzangi (Ed.), ICT, Cities, and Reaching Positive Peace (pp. 139–157). Springer.
   Google Scholar
• Chin, W. W. (1998). Commentary: Issues and opinion on structural equation modeling. MIS Quarterly, vii-xvi.‏
   Google Scholar
• Chohan, S. R., & Hu, G. (2022). Strengthening digital inclusion through e-government: Cohesive ICT training programs to intensify digital competency. Information Technology for Development, 28(1), 16–38. https://doi.org/10.1080/02681102.2020.1841713
   Google Scholar
• Cho, G., Hwang, H., Sarstedt, M., & Ringle, C. M. (2020). Cutoff criteria for overall model fit indexes in generalized structured component analysis. Journal of Marketing Analytics, 8(4), 189–202. https://doi.org/10.1057/s41270-020-00089-1
   Google Scholar
• Choi, T., & Chandler, S. M. (2020). Knowledge vacuum: An organizational learning dynamic of how e-government innovations fail. Government Information Quarterly, 37(1), 101416. https://doi.org/10.1016/j.giq.2019.101416
   Google Scholar
• Chriss, J. J. (2022). Social control: An introduction. John Wiley & Sons.
   Google Scholar
• Ciesielska, M., Rizun, N., & Chabik, J. (2022). Assessment of e-government inclusion policies toward seniors: A framework and case study. Telecommunications Policy, 46(7), 102316. https://doi.org/10.1016/j.telpol.2022.102316
   Google Scholar
• Cunningham, W. A., Preacher, K. J., & Banaji, M. R. (2001). Implicit attitude measures: Consistency, stability, and convergent validity. Psychological Science, 12(2), 163–170. https://doi.org/10.1111/1467-9280.00328
   Google Scholar
• Deng, H., Karunasena, K., & Xu, W. (2018). Evaluating the performance of e-government in developing countries: A public value perspective. Internet Research, 28(1), 169–190. https://doi.org/10.1108/IntR-10-2016-0296
   Google Scholar
• Do Nascimento, J. C. H. B., & da Silva Macedo, M. A. (2016). Structural equation models using partial least squares: An example of the application of SmartPLS® in accounting research. Revista de Educação e Pesquisa em Contabilidade, 10(3), 282–305. https://doi.org/10.17524/repec.v10i3.1376
   Google Scholar
• Fornell, C., & Larcker, D. F. (1981a). Structural equation models with unobservable variables and measurement error: Algebra and statistics. Sage Publications Sage CA.
   Google Scholar
• Fornell, C., & Larcker, D. F. (1981b). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.1177/002224378101800104
   Google Scholar
• Gao, T. P., Su, H., & Yu, T. (2021). The connotation and logical construction of government digital transformation–based on the analysis of sociotechnical system theory. In E3S Web of Conferences, Xiamen, Fujian, China (Vol. 251, pp. 03069). EDP Sciences.‏
   Google Scholar
• Gharama, A. N. A., Khalifa, G. S., & Al-Shibami, A. H. (2020). UAE police administrative employee innovative behavior: The integration of knowledge sharing and leadership. International Journal of Psychosocial Rehabilitation, 24(3), 1930–1948. https://doi.org/10.37200/IJPR/V24I3/PR200941
   Google Scholar
• Glyptis, L., Christofi, M., Vrontis, D., Del Giudice, M., Dimitriou, S., & Michael, P. (2020). E-government implementation challenges in small countries: The project manager’s perspective. Technological Forecasting and Social Change, 152, 119880. https://doi.org/10.1016/j.techfore.2019.119880
   Google Scholar
• Gohwong, S. G. (2015). The investigation of artificial intelligence application in the public administration’s literature. RSU International Journal of College of Government (RSUIJCG), 2(1), 8–14.
   Google Scholar
• Grundstein, M., & Rosenthal-Sabroux, C. (2007). Knowledge management system as a sociotechnical system. https://hal.science/hal-00948705/file/cahier_250.pdf.
   Google Scholar
• Hadeeba, S., & Yusoff, W. F. W. (2022). Proposed framework for the usage of information technology tools to enhance knowledge management process of organizations. The Journal of Organizational Management Studies, 2022, 1–7. https://doi.org/10.5171/2022.375768
   Google Scholar
• Hair, J. F., Jr., Howard, M. C., & Nitzl, C. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. Journal of Business Research, 109, 101–110.‏. https://doi.org/10.1016/j.jbusres.2019.11.069
   Google Scholar
• Hair, J. F., Jr., Sarstedt, M., Matthews, L. M., & Ringle, C. M. (2016). Identifying and treating unobserved heterogeneity with FIMIX-PLS: Part I–method. European Business Review, 28(1), 63–76.‏. https://doi.org/10.1108/EBR-09-2015-0094
   Google Scholar
• Hassan, H. A., Asif, J., Waqar, N., & Abbas, S. K. (2018). The impact of knowledge sharing on innovative work behavior. Asian Journal of Multidisciplinary Studies, 6(5), 22–25.
   Google Scholar
• Hatchuel, A., & Segrestin, B. (2019). A century old and still visionary: Fayol’s innovative theory of management. European Management Review, 16(2), 399–412. https://doi.org/10.1111/emre.12292
   Google Scholar
• Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In R. Sinkovics & P. Ghauri (Eds.), New Challenges to International Marketing (pp. 277–319). Emerald Group Publishing Limited.
   Google Scholar
• Holzer, M., & Lin, W. (2007). A longitudinal perspective on MPA education in the United States. Journal of Public Affairs Education, 13(2), 345–364. https://doi.org/10.1080/15236803.2007.12001484
   Google Scholar
• Hooda, A., Gupta, P., Jeyaraj, A., Giannakis, M., & Dwivedi, Y. K. (2022). The effects of trust on behavioral intention and use behavior within e-government contexts. International Journal of Information Management, 67, 102553. https://doi.org/10.1016/j.ijinfomgt.2022.102553
   Google Scholar
• Ibrahim, F., & Padilla-Valdez, N. (2021). Knowledge management and blended learning: Towards a compatibility and complementarity model. In P. Ordóñez de Pablos, M. Almunawar, K. Chui, & M. Kaliannan (Eds.), Handbook of Research on Analyzing IT Opportunities for Inclusive Digital Learning (pp. 46–64). IGI Global.
   Google Scholar
• Khorasani, S. T., & Almasifard, M. (2017). Evolution of management theory within the 20th century: A systemic overview of paradigm shifts in management. International Review of Management and Marketing, 7(3), 134–137.
   Google Scholar
• Kompella, L. (2017). E-Governance systems as socio-technical transitions using multi-level perspective with case studies. Technological Forecasting and Social Change, 123, 80–94. https://doi.org/10.1016/j.techfore.2017.06.024
   Google Scholar
• Li, S. (2021). Application of computer technology in administrative management. Journal of Physics: Conference Series, 1769(1), 012074.
   Google Scholar
• Long, S. (2018). Socioanalytic methods: Discovering the hidden in organisations and social systems. Routledge.‏.
   Google Scholar
• Máchová, R., Volejníková, J., & Lněnička, M. (2018). Impact of e-government development on the level of corruption: Measuring the effects of related indices in time and dimensions. Review of Economic Perspectives, 18(2), 99. https://doi.org/10.2478/revecp-2018-0006
   Google Scholar
• Masenya, T. M. (2022). Integrating talent and knowledge management practices in the new normal business environment: developing future leaders in public sector organizations. In P. Aquino Jr. & R. Jalagat Jr. (Eds.), Navigating the New Normal of Business with Enhanced Human Resource Management Strategies (pp. 113–144). IGI Global.
   Google Scholar
• Mayasari, I., Hendrowati, R., Sofia, A. I., & Wiadi, I. (2017). Implementation of e-government through implementation of technology acceptance model. jurnal aplikasi manajemen, 15(4), 659–669. https://doi.org/10.21776/ub.jam2017.015.04.13
   Google Scholar
• Muzafar, S., & Jhanjhi, N. (2020). Success stories of ICT implementation in Saudi Arabia. In V. Ponnusamy, K. Rafique, & N. Zaman (Eds.), Employing Recent Technologies for Improved Digital Governance (pp. 151–163). IGI Global.
   Google Scholar
• Naruetharadhol, P., Srisathan, W., Gebsombut, N., Ketkaew, C., & Wright, L. T. (2021). Towards the open eco-innovation mode: A model of open innovation and green management practices. Cogent Business & Management, 8(1), 1945425. https://doi.org/10.1080/23311975.2021.1945425
   Google Scholar
• Ode, E., & Ayavoo, R. (2020). The mediating role of knowledge application in the relationship between knowledge management practices and firm innovation. Journal of Innovation & Knowledge, 5(3), 210–218. https://doi.org/10.1016/j.jik.2019.08.002
   Google Scholar
• Oluwalogbon, L., & Adedeji, A. O. (2018). Managing change: Transition from the traditional bureaucratic practices to e-government. Acta Universitatis Danubius, 10(2), 26–41.
   Google Scholar
• Paghaleh, M. J., Shafiezadeh, E., & Mohammadi, M. (2011). Information technology and its deficiencies in sharing organizational knowledge. International Journal of Business and Social Science, 2(8), 192–198.
   Google Scholar
• Poudyal, C. (2013). Private schooling and Fayol’s principles of management: A case from Nepal. Journal of Education and Research, 3(1), 6–23. https://doi.org/10.3126/jer.v3i0.7849
   Google Scholar
• Ramli, N. A., Latan, H., & Nartea, G. V. (2018). Why Should PLS-SEM Be Used Rather Than Regression? Evidence from the Capital Structure PerspectivePartial Least Squares Structural Equation ModelingWhy Should PLS-SEM Be Used Rather Than Regression? Evidence from the Capital Structure PerspectivePartial Least Squares Structural Equation Modeling. In N. Avkiran & C. Ringle (Eds.), International Series in Operations Research & Management Science (Vol. 267). Cham: Springer. https://doi.org/10.1007/978-3-319-71691-6_6
   Google Scholar
• Sachan, A., Kumar, R., & Kumar, R. (2018). Examining the impact of e-government service process on user satisfaction. Journal of Global Operations and Strategic Sourcing, 11(3), 321–336. https://doi.org/10.1108/JGOSS-11-2017-0048
   Google Scholar
• Sadik-Zada, E. R., Gatto, A., & Niftiyev, I. (2022). E-government and petty corruption in public sector service delivery. Technology Analysis & Strategic Management, 1–17. https://doi.org/10.1080/09537325.2022.2067037
   Google Scholar
• Schniederjans, D. G., Curado, C., & Khalajhedayati, M. (2020). Supply chain digitisation trends: An integration of knowledge management. International Journal of Production Economics, 220, 107439. https://doi.org/10.1016/j.ijpe.2019.07.012
   Google Scholar
• Sheikh, M. F., Shah, S. Z. A., & Akbar, S. (2018). Firm performance, corporate governance and executive compensation in Pakistan. Applied Economics, 50(18), 2012–2027. https://doi.org/10.1080/00036846.2017.1386277
   Google Scholar
• Shen, J. (2019, January). Research on the cultivation of university administrative management talents based on government function management. In W. Striełkowski (Ed.), 2018 International Workshop on Education Reform and Social Sciences (ERSS 2018) (pp. 833–838). Atlantis Press.‏
   Google Scholar
• Sofyani, H., Riyadh, H. A., Fahlevi, H., & Ardito, L. (2020). Improving service quality, accountability and transparency of local government: The intervening role of information technology governance. Cogent Business & Management, 7(1), 1735690. https://doi.org/10.1080/23311975.2020.1735690
   Google Scholar
• Sony, M., & Naik, S. (2020). Industry 4.0 integration with socio-technical systems theory: A systematic review and proposed theoretical model. Technology in Society, 61, 101248. https://doi.org/10.1016/j.techsoc.2020.101248
   Google Scholar
• Sulistiawaty, T., Surahman, F., Puspaningrum, I. I., & Wicaksono, Y. (2021). The impact of knowledge management, administrative management, information technology for e-government success. Annals of the Romanian Society for Cell Biology, 25(4), 12728–12741.
   Google Scholar
• Tajdini, J., & Tajeddini, O. (2018). Innovativeness and knowledge management in public sector enterprises. Middle East Journal of Management, 5(3), 271–295. https://doi.org/10.1504/MEJM.2018.093613
   Google Scholar
• Tangi, L., Janssen, M., Benedetti, M., & Noci, G. (2021). Digital government transformation: A structural equation modelling analysis of driving and impeding factors. International Journal of Information Management, 60, 102356. https://doi.org/10.1016/j.ijinfomgt.2021.102356
   Google Scholar
• Tan, H., Zhao, X., & Zhang, N. (2022). Technology symbolization: Political mechanism of local e-government adoption and implementation. International Review of Administrative Sciences, 88(2), 511–532. https://doi.org/10.1177/0020852320915637
   Google Scholar
• Teo, T. S., Srivastava, S. C., & Jiang, L. (2008). Trust and electronic government success: An empirical study. Journal of Management Information Systems, 25(3), 99–132. https://doi.org/10.2753/MIS0742-1222250303
   Google Scholar
• Toshkov, D., Carroll, B., & Yesilkagit, K. (2022). Government capacity, societal trust or party preferences: What accounts for the variety of national policy responses to the COVID-19 pandemic in Europe? Journal of European Public Policy, 29(7), 1009–1028. https://doi.org/10.1080/13501763.2021.1928270
   Google Scholar
• Turban, E., Pollard, C., & Wood, G. (2021). Information Technology for Management: Driving Digital Transformation to Increase Local and Global Performance, Growth and Sustainability. John Wiley & Sons.
   Google Scholar
• Twizeyimana, J. D., & Andersson, A. (2019). The public value of e-government–A literature review. Government Information Quarterly, 36(2), 167–178. https://doi.org/10.1016/j.giq.2019.01.001
   Google Scholar
• Williams, I. (2021). Knowledge management is why e-government exists. In A. Gyamfi & I. Williams (Eds.), Digital Technology Advancements in Knowledge Management (pp. 217–238). IGI global.
   Google Scholar
• Wong, K. -K. -K. (2013). Partial least squares structural equation modeling (PLS-SEM) techniques using SmartPLS. Marketing Bulletin, 24(1), 1–32.
   Google Scholar
• Yusof, M. M., & Yusuff, A. Y. A. (2013). Evaluating e-government system effectiveness using an integrated socio-technical and fit approach. Information Technology Journal, 12(5), 894–906. https://doi.org/10.3923/itj.2013.894.906
   Google Scholar
• Zhang, H., Tang, Z., & Jayakar, K. (2018). A socio-technical analysis of China’s cybersecurity policy: Towards delivering trusted e-government services. Telecommunications Policy, 42(5), 409–420. https://doi.org/10.1016/j.telpol.2018.02.004
   Google Scholar