Organizational change and best practices in service startups: what happened during the COVID-19 crisis?

References

• Abstartups. (2021). Mas afinal, o que são startups? [But after all, what are startups?]. https://abstartups.com.br/definicao-startups/#:∼:text=Startup%20%C3%A9%20uma%20empresa%20que,usa%20tecnologia%20como%20ferramenta%20principal
   Google Scholar
• Agência de Notícias. (2023). Ocupação no setor de serviços cresce 7,8% e chega ao recorde de 13,4 milhões [Employment in the services sector grows 7.8% and reaches a record of 13.4 million]. https://agenciadenoticias.ibge.gov.br/agencia-noticias/2012-agencia-de-noticias/noticias/37753-ocupacao-no-setor-de-servicos-cresce-7-8-e-chega-ao-recorde-de-13-4-milhoes#:∼:text=O%20n%C3%BAmero%20de%20empresas%20ativas,2%20trilh%C3%A3o%20de%20valor%20adicionado
   Google Scholar
• Almeida, D. M., Pereira, I. M., & Lima, I. J. (2016). Instrumentos de Controle de Gestão utilizados por Micro e Pequenas Empresa Sul Catarinenses [Management Control Instruments Used by Micro and Small Companies in Southern Santa Catarina]. Revista da Micro e Pequena Empresa, 10(3), 49–92. https://doi.org/10.6034/889
   Google Scholar
• Alves, T. R., & Duarte, J. C. (2016). A utilização do modelo de negócios e plano de negócios pelas startups [The use of the business model and business plan by startups]. Caderno PAIC FAE, 17(1), 1–25.
   Google Scholar
• Araújo, J. A., & Yamanaka, L. (2023). Proposta de aplicação da metodologia Lean Startup em uma empresa de base tecnológica de Goiás [Proposal for applying the Lean Startup methodology in a technology-based company in Goiás]. Revista Produção Online, 22(3), 3290–3315. https://doi.org/10.14488/1676-1901.v22i3.4212
   Google Scholar
• Artifon, R. L., Cassol, A., da Cunha, J. A. C., & Bonett, A. (2020). Orientação Empreendedora e a Capacidade de Inovação de Micro e Pequenas Empresas do Setor de Serviços [Entrepreneurial Orientation and the Innovation Capacity of Micro and Small Companies in the Service Sector]. Revista De Gestão e Projetos, 11(1), 74–93. https://doi.org/10.5585/gep.v11i1.13328
   Google Scholar
• Barbosa, L. F. G., & Santos, O. M. D. (2019). O controle interno como ferramenta gerencial nas pequenas e médias empresas: uma análise por meio da percepção dos contadores [Internal control as a management tool in small and medium-sized companies: an analysis through the perception of accountants]. Pensar Contábil, 21(74), 4–13.
   Google Scholar
• Bardazzi, G. (2020). The role of start-up companies in creating job opportunities. In Studies in Surface Science and Catalysis. Elsevier, 179, 499–510. https://doi.org/10.1016/B978-0-444-64337-7.00025-2
   Google Scholar
• Bardin, L. (2016). Content analysis. Edições, 70
   Google Scholar
• Brasil, L. (2006). n° 123, de 14 de dezembro de 2006 [Law n. 123, from 14 December)]. https://www.planalto.gov.br/ccivil_03/leis/lcp/lcp123.htm
   Google Scholar
• Bauer, M. W., & Gaskell, G. (2017). Pesquisa qualitativa com texto, imagem e som: um manual prático [Qualitative research with text, image and sound: a practical manual]. Editora Vozes Limitada.
   Google Scholar
• Borim-de-Souza, R., Balbinot, Z., Travis, E. F., Munck, L., & Takahashi, A. R. W. (2015). Sustainable development and sustainability as study objects for comparative management theory: proposing styles of reasoning for an unknown metropole. Cross Cultural Management, 22(2), 201–235. https://doi.org/10.1108/CCM-02-2013-0027
   Web of Science ®Google Scholar
• Cernev, A. K., Menegon, L. F., & Maia, M. de C. (2021). Relacional: Easing the crisis effects in the education sector. Revista de Administração Contemporânea, 26(1), 1–17. https://doi.org/10.1590/1982-7849rac2022200377.en
   Google Scholar
• Chandler, A. D. (1966). Strategy and Structure: Chapters in the History of the Industrial Enterpise. Doubleday.
   Google Scholar
• Chesbrough, H., & Rosenbloom, R. S. (2002). The role of the business model in capturing value from innovation: evidence from Xerox Corporation’s technology spin-off companies. Industrial and Corporate Change, 11(3), 529–555. https://doi.org/10.1093/icc/11.3.529
   Web of Science ®Google Scholar
• Cortex Intelligence. (2023). Brasil tem abertura de mais de 7 mil startups nos últimos 10 anos [Brazil has opened more than 7 thousand startups in the last 10 years]. https://www.cortex-intelligence.com/intelligence-review/brasil-tem-abertura-de-mais-de-7-mil-startups-nos-%C3%BAltimos-10-anos
   Google Scholar
• Data Sebare. (n.d). Data Sebrae [Sebrae data]. https://datasebrae.com.br/
   Google Scholar
• Diário do Comércio. (2022). Extinção de negócios cresce quase 12% em Minas Gerais [Business extinction grows by almost 12% in Minas Gerais]. https://diariodocomercio.com.br/legislacao/extincao-de-negocios-cresce-quase-12-em-minas-gerais
   Google Scholar
• Dornelas, J. C. (2001). Empreendedorismo: Transformando Ideias em Negócios [Entrepreneurship: Turning Ideas into Businesses]. Empreende.
   Google Scholar
• Fitzsimmons, J. A., & Fitzsimmons, M. J. (2011). Administração de Serviços [Service administration]. Bookman.
   Google Scholar
• Fontanella, B. J. B., Luchesi, B. M., Saidel, M. G. B., Ricas, J., Turato, E. R., & Melo, D. G. (2011). Amostragem em pesquisas qualitativas: Proposta de procedimentos para constatar saturação teórica [Sampling in qualitative research: Proposal of procedures to verify theoretical saturation]. Cadernos De Saude Publica, 27(2), 388–394. https://doi.org/10.1590/S0102-311X2011000200020
   PubMed Web of Science ®Google Scholar
• França, L. M., Mantovaneli Júnior, O., & Sampaio, C. A. C. (2012). Governança para a territorialidade e sustentabilidade: a construção do senso de regionalidade [Governance for territoriality and sustainability: building a sense of regionality]. Saúde e Sociedade, 21(suppl 3), 111–127. https://doi.org/10.1590/S0104-12902012000700010
   Google Scholar
• Freitas, D. R. F., Borges, A. F., & Enoque, A. G. (2022). Fatores de Sucesso e Desafios à Sobrevivência de Micro e Pequenas Empresas: Um Estudo na Cidade de Ituiutaba-MG [Success factors and challenges to the survival of micro and small companies: a study in the city of Ituiutaba-MG]. Revista da Micro e Pequena Empresa (RMPE), 16(1), 82–95. https://doi.org/10.48099/1982-2537/2022v16n1p8295
   Google Scholar
• Global Entrepreneurship Monitor. (2023). GEM Global Entrepreneurship Monitor. https://www.gemconsortium.org/reports/latest-global-report
   Google Scholar
• Gil, A. C. (2002). Como Elaborar Projetos de Pesquisa [How to design research projects]. Atlas.
   Google Scholar
• Gil, A. C. (1989). Métodos e Técnicas de Pesquisa Social [Methods and techniques of social research]. Atlas.
   Google Scholar
• Gitahy, Y. (2016). O que é uma startup? [What is a startup?]. https://exame.com/pme/o-que-e-uma-startup
   Google Scholar
• Grönroos, C. (2016). Service management and marketing: Managing the Service Profit Logic. John Wiley & Sons Ltd, 4(15)
   Google Scholar
• Heckathorn, D. D., & Cameron, C. J. (2017). Network sampling: From snowball and multiplicity to respondent-driven sampling. Annual Review of Sociology, 43(1), 101–119. https://doi.org/10.1146/annurev-soc-060116-053556
   Web of Science ®Google Scholar
• Hölttä-Otto, K., Björklund, T., Klippert, M., Otto, K., Krause, D., Eckert, C., Nespoli, O., & Albers, A. (2023). Facing extreme uncertainty–how the onset of the COVID-19 pandemic influenced product development. International Journal of Design Creativity and Innovation, 11(2), 117–137. https://doi.org/10.1080/21650349.2022.2157888
   Web of Science ®Google Scholar
• IBGE. Brazilian Statistics Institute. (2020). Pesquisa Mensal de Serviços - Dezembro 2020 [Monthly Services Survey - December 2020]. https://biblioteca.ibge.gov.br/visualizacao/periodicos/2419/pms_2020_dez.pdf
   Google Scholar
• IBGE. Brazilian Statistics Institute. (2021). Estimativas de população enviadas ao TCU [Population estimates sent to TCU]. https://www.ibge.gov.br/estatisticas/sociais/populacao/9103-estimativas-de-populacao.html?=&t=resultados
   Google Scholar
• Iglesias, T. M. G., Guimarães, T. M., Pereira, V. S., & Penedo, A. S. T. (2021). Financiamento de Empresas Brasileiras à Luz das Teorias de Pecking Order e Market Timing: Evidências da Regionalidade [Financing of Brazilian Companies in the Light of Pecking Order and Market Timing Theories: Evidence of Regionality]. Advances in Scientific and Applied Accounting, 14(2), 080–094. https://doi.org/10.14392/asaa.2021140204
   Google Scholar
• Köche, I. G., de Marco, D., Bobsin, D., Barbieri, G., & Traverso, L. D. (2023). Uma abordagem das características do modelo de negócio das fintechs gaúchas [An approach to the characteristics of the business model of fintechs in Rio Grande do Sul]. Revista De Gestão e Secretariado (Management and Administrative Professional Review), 14(7), 10986–11008. https://doi.org/10.7769/gesec.v14i7.2455
   Google Scholar
• Kon, A. (2009). O novo regionalismo e o papel dos serviços no desenvolvimento: transformações das hierarquias econômicas regionais [The new regionalism and the role of services in development: transformations of regional economic hierarchies]. Oikos, 8(2)
   Google Scholar
• Koryak, O., Mole, K. F., Lockett, A., Hayton, J. C., Ucbasaran, D., & Hodgkinson, G. P. (2015). Entrepreneurial leadership, capabilities and firm growth. International Small Business Journal: Researching Entrepreneurship, 33(1), 89–105. https://doi.org/10.1177/0266242614558315
   Web of Science ®Google Scholar
• Kuah, E. (2023). Re-structuring small and medium sized enterprises for better survival in the post-COVID-19 world. Journal of the International Council for Small Business, 4(1), 33–39. https://doi.org/10.1080/26437015.2022.2122907
   Web of Science ®Google Scholar
• Kutscher, R. E., & Mark, J. A. (1983). The service-producing sector: some common perceptions reviewed. Monthly Lab. Rev, 106, 21.
   PubMed Web of Science ®Google Scholar
• Lima, T. B. (2020). A Regionalidade e a Formação de Administradores: Um Estudo no Nordeste Brasileiro [Regionality and the Training of Administrators: A Study in the Brazilian Northeast]. Revista Gestão Em Análise, 9(3), 81–97. https://doi.org/10.12662/2359-618xregea.v9i3.p81-97.2020
   Google Scholar
• Lovelock, C., & Patterson, P. (2015). Services marketing. Pearson Australia.
   Google Scholar
• Magalhães, R. S., Nour, A. D. A., & Santos, W. R. N. (2022). Transferência de Tecnologia em Ambientes de Inovação Aberta: alguns impactos das fintechs no setor bancário [Technology Transfer in Open Innovation Environments: some impacts of fintechs in the banking sector]. Cadernos De Prospecção, 15(3), 1007–1022. https://doi.org/10.9771/cp.v15i3.46277
   Google Scholar
• Martins, E., & Iudicibus, S. D. (2019). Trinta anos da Revista Contabilidade & Finanças: passado, presente, sonhos para o futuro [Thirty years of Accounting & Finance Journal: past, present, dreams for the future]. Revista Contabilidade & Finanças, 30(81), 301–306. https://doi.org/10.1590/1808-057x201990310
   Google Scholar
• McGee, J. E., & Terry, R. P. (2022). COVID-19 as an external enabler: The role of entrepreneurial self-efficacy and entrepreneurial orientation. Journal of Small Business Management, 1–26. https://doi.org/10.1080/00472778.2022.2127746
   Web of Science ®Google Scholar
• Mikhailov, A., Camboim, G. F., Reichert, F. M., & Zawislak, P. A. (2022). The application and benefits of digital technologies for agri-food value chain: Evidence from an emerging country. RAM. Revista De Administração Mackenzie, 23(5) https://doi.org/10.1590/1678-6971/eramr220114.en
   Google Scholar
• Miles, I. (2008). Patterns of innovation in service industries. IBM Systems Journal, 47(1), 115–128. https://doi.org/10.1147/sj.471.0115
   Google Scholar
• Muhos, M., Kess, P., Phusavat, K., & Sanpanich, S. (2010). Business growth models: review of past 60 years. International Journal of Management and Enterprise Development, 8(3), 296–315. https://doi.org/10.1504/IJMED.2010.034865
   Google Scholar
• Muhos, M., Simunaniemi, A. M., Saarela, M., Foit, D., Jr,., & Rasochova, L. (2017). Early stages of service business-review and synthesis. International Journal of Management and Enterprise Development, 16(3), 151–173. https://doi.org/10.1504/IJMED.2017.085036
   Google Scholar
• Nassif, V. M. J., Rossetto, D. E., & Inácio Júnior, E. (2020). Entrepreneurial responses of coping Catastrophic events and crisis situations. Revista De Empreendedorismo e Gestão De Pequenas Empresas, 9(4), 1. https://doi.org/10.14211/regepe.v9i4.2010
   Google Scholar
• Neuendorf, K. A. (2017). The content analysis guidebook. Sage. https://doi.org/10.4135/9781071802878
   Google Scholar
• Noronha, M. E. S., Martins, J. B. N., Lietti, T., & Silva, R. D. S. V. (2022). A agilidade organizacional e a difusão de inovação tecnológica das empresas cleantech [Organizational agility and the diffusion of technological innovation in cleantech companies]. Revista Inteligência Competitiva, 12(1), e0412-e0412. https://doi.org/10.24883/IberoamericanIC.v12i.2022.e0412
   Google Scholar
• Osterwalder, A., & Pigneur, Y. (2011). Business Model Generation: Ein Handbuch für Visionäre, Spielveränderer und Herausforderer [Business Model Generation: A handbook for visionaries, innovators and challengers]. Campus Verlag.
   Google Scholar
• Porter, M. E. (2004). Estratégia Competitiva: técnicas para análise de indústrias e da concorrência [Competitive Strategy: techniques for analyzing industries and competition]. Elsevier.
   Google Scholar
• Porter, M. E. (1989). Vantagem competitiva: Criando e sustentando um desempenho superior [Competitive advantage: Creating and sustaining superior performance]. Campus.
   Google Scholar
• Ratten, V. (2021). Coronavirus (Covid-19) and entrepreneurship: Cultural, lifestyle and societal changes. Journal of Entrepreneurship in Emerging Economies, 13(4), 747–761. https://doi.org/10.1108/JEEE-06-2020-0163
   Web of Science ®Google Scholar
• Richardson, R. J. (1999). Pesquisa social: Métodos e Técnicas [Social Research: Methods and Techniques]. Atlas.
   Google Scholar
• Ritchie, J., Lewis, J., Nicholls, C. M., & Ormston, R. (Eds.) (2013). Qualitative research practice: A guide for social science students and researchers. Sage.
   Google Scholar
• Rocha, R. O., Olave, M. E. L., & Ordonez, E. D. M. (2020). Estratégias de inovação: uma análise em startups de tecnologia da informação [Innovation strategies: an analysis of information technology startups]. Revista De Empreendedorismo e Gestão De Pequenas Empresas, 9(3), 237–271. https://doi.org/10.14211/regepe.v9i3.1653
   Google Scholar
• Santos, L. B., de Souza Lopes, R., & Rojas, O. E. V. (2023). Estágios de desenvolvimento de startups, de seus produtos e serviços: uma proposta metodológica de identificação [Development stages of startups, their products and services: a methodological proposal for identification]. Revista De Gestão e Secretariado (Management and Administrative Professional Review), 14(8), 12589–12607. https://doi.org/10.7769/gesec.v14i8.2556
   Web of Science ®Google Scholar
• Sartori, P. P., Facco, A. L., & Garrido, I. L. (2022). Inter-organizational relationships and innovation: A case study on the financial services industry. RAM. Revista De Administração Mackenzie, 23(2), eRAMR220110. https://doi.org/10.1590/1678-6971/eramr220110.en
   Google Scholar
• Scott, M., & Bruce, R. (1987). Five stages of growth in small business. Long Range Planning, 20(3), 45–52. https://doi.org/10.1016/0024-6301(87)90071-9
   Web of Science ®Google Scholar
• Sebrae. Serviço Brasileiro de Apoio às Micro e Pequenas Empresas [Brazilian Support Service for Micro and Small Enterprises]. (2014). Tudo o que você precisa saber sobre o MEI [Everything you need to know about MEI]. https://sebrae.com.br/sites/PortalSebrae/mei#:∼:text=Voc%C3%AA%20sabe%20o%20que%20%C3%A9,com%20melhores%20taxas%20de%20juros
   Google Scholar
• Sebrae. Serviço Brasileiro de Apoio às Micro e Pequenas Empresas [Brazilian Support Service for Micro and Small Enterprises]. (2016). Sobrevivência das empresas no Brasil [Survival of companies in Brazil]. https://sebrae.com.br/Sebrae/Portal%20Sebrae/Anexos/sobrevivencia-das-empresas-no-brasil-102016.pdf
   Google Scholar
• Sebrae. Serviço Brasileiro de Apoio às Micro e Pequenas Empresas [Brazilian Support Service for Micro and Small Enterprises]. (2011). Atualização de estudo sobre participação de Micro e Pequena Empresa na Economia Nacional [Update of study on participation of Micro and Small Businesses in the National Economy]. https://datasebrae.com.br/documentos/
   Google Scholar
• Sebrae. Serviço Brasileiro de Apoio às Micro e Pequenas Empresas [Brazilian Support Service for Micro and Small Enterprises]. (2020). O Impacto da pandemia de corona vírus nos Pequenos Negócios – 2a edição Resultados por segmento econômico [The Impact of the corona virus pandemic on Small Businesses – 2nd edition Results by economic segment]. https://sebrae.com.br/Sebrae/Portal%20Sebrae/Imagens%20SebraeNA/Pesquisa%20O%20impacto%20do%20Coronav%C3%ADrus%20nos%20pequenos%20neg%C3%B3cios%20-%20Pesquisa%20completa%20%20n%C2%BA2%20(09042020.pdf
   Google Scholar
• Silva, M. M., Ascencão, E. P., Macievl, J. C. P., Santos, M. S., Abas, L. M. L., Câmara, R. d J. B., Fonseca, P. R. C. F. e., Filho, E. A. F., & Kzam, S. D. (2022). Ecossistema de Startups: um estudo das variáveis que compõem o contexto empreendedor maranhense [Startup Ecosystem: a study of the variables that make up the Maranhão entrepreneurial context]. Revista De Gestão e Secretariado, 13(3), 927–948. https://doi.org/10.7769/gesec.v13i3.1385
   Google Scholar
• Silveira, G. B., Farina, M. C., & Santos, I. C. D. (2023). High-technology based startup in agribusiness sector: mapping linkages, products and services. Revista De Economia e Sociologia Rural, 61(1), e246210. https://doi.org/10.1590/1806-9479.2021.246210
   Google Scholar
• Silvestre, J., Borges, A. F., & Paula, V. A. (2022). Strategic Entrepreneurship: Exploration, Exploitation, and Ambidexterity Practices in Craft Breweries from Uberlândia, MG. RAM. Revista De Administração Mackenzie, 23(1), eRAMR220091. https://doi.org/10.1590/1678-6971/eramr220091
   Google Scholar
• Sharma, G. D., Kraus, S., Liguori, E., Bamel, U. K., & Chopra, R. (2022). Entrepreneurial challenges of COVID-19: Re-thinking entrepreneurship after the crisis. Journal of Small Business Management, 1–23. https://doi.org/10.1080/00472778.2022.2089676
   Web of Science ®Google Scholar
• Startupi. (2023). Brasil: País com maior número de Startups [Brazil: Country with the highest number of Startups]. https://startupi.com.br/brasil-pais-com-maior-numero-de-startups/#:∼:text=Ao%20longo%20do%20per%C3%ADodo%20entre,de%20startups%20na%20Am%C3%A9rica%20Latina
   Google Scholar
• Startup Summit. (2023). https://online.startupsummit.com.br
   Google Scholar
• Teece, D. J. (2010). Business models, business strategy and innovation. Long Range Planning, 43(2-3), 172–194. https://doi.org/10.1016/j.lrp.2009.07.003
   Web of Science ®Google Scholar
• Thomas, D. R. (1978). Strategy is different in service businesses. Harvard University, Graduate School of Business Administration.
   Google Scholar
• Vannucci, I. M., Ferreira, M. A., & Silva, V. R. (2023). Influência da Gestão Empresarial na Taxa de Mortalidade das Micro e Pequenas Empresas de Uberlândia [Influence of Business Management on the Mortality Rate of Micro and Small Companies in Uberlândia]. Revista de Auditoria Governança e Contabilidade (RAGC), 11(46), 20–30.
   Google Scholar
• Varrichio, P. C. (2016). Uma discussão sobre a estratégia de inovação aberta em grandes empresas e os programas de relacionamento voltados para Startups no Brasil [A discussion about the open innovation strategy in large companies and relationship programs aimed at Startups in Brazil]. Revista De Administração, Contabilidade e Economia Da Fundace, 7(1) https://doi.org/10.13059/racef.v7i1.251
   Google Scholar
• Yin, R. K. (2001). Estudo de Caso – Planejamento e Métodos [Case Study - Planning and Methods]. Bookman.
   Google Scholar
• Yin, R. K. (2015). Qualitative Research from Start to Finish. The Guilford Press.
   Google Scholar