14,562
Views
4
CrossRef citations to date
0
Altmetric
Articles

Processes of building trust in organizations: internal communication, management, and recruiting

&
Pages 298-319 | Received 29 May 2020, Accepted 14 Sep 2020, Published online: 27 Nov 2020

References

  • Adler, Paul, Paul Du Gay, Glenn Morgan, and Mike Reed. 2014. “Introduction: Sociology, Social Theory, and Organization Studies, Continuing Entanglements.” In The Oxford Handbook of Sociology, Social Theory, and Organization Studies, edited by P. Adler, Paul Du Gay, Glenn Morgan, and Mike Reed, 1–11. Oxford: Oxford University Press.
  • Aielli, Massimo, Manuela De Carlo, Alberto Dessy, Barbara Imperatori, Fabrizio Montanari, Marialuisa Ortini, and Loredana Paradiso. 2006. Talenti si Diventa. Esperienze Aziendali per Costruire le Persone di Valore. Milano: Franco Angeli.
  • Alston, Frances. 2014. Culture and Trust in Technology-Driven Organizations. New York: CRC Press.
  • Bednárik, Jaroslav. 2019. “Change of Paradigm in Personnel Strategy. Corporate Social Responsibility and Internal Communication.” In Communication Today 10 (2): 42–57.
  • Belasen, Alan T., and Ariel R. Belasen. 2019. “The Strategic Value of Integrated Corporate Communication: Functions, Social Media, and Stakeholders.” International Journal of Strategic Communication 13 (5): 367–384. doi:10.1080/1553118X.2019.1661842.
  • Bergstrom, A., D. Blumenthal, and S. Crothers. 2002. “Why Internal Branding Matters: The Case of Saab.” Journal of Communication Management 5 (2/3): 133–142.
  • Berthon, Pierre, Michael Ewing, and Li Lian Hah. 2005. “Captivating Company: dimensions of Attractiveness in Employer Branding.” International Journal of Advertising 24 (2): 151–172. doi:10.1080/02650487.2005.11072912.
  • Broekstra, Gerrit. 2014. Building High-Performance, High-Trust Organizations. New York: Palgrave Macmillan.
  • Bruni, Attila. 2010. La sicurezza organizzativa. Roma: Carocci.
  • Bruni, Attila. 2014. “Introduzione: sulle Trame Dell’innovazione.” Polis, Ricerche e Studi su Società e Politica XXVIII (3): 327–338.
  • Bruni, Attila, and Silvia Gherardi. 2007. Studiare le pratiche lavorative. Bologna: Il Mulino, Milano.
  • Buckingham, Marcus, and Ashley Goodall. 2019. “L’Efficacia Dei Team Informali”. In Il Segreto Dell’engagement, 18–29. Harvard Business Review Italia.
  • Bulińska-Stangrecka, Helena, and Anna Bagieńska. 2019. “HR Practices for Supporting Interpersonal Trust and Its Consequences for Team Collaboration and Innovation.” Sustainability 11 (16): 4423. doi:10.3390/su11164423.
  • Burton, St. John III. 2017. Public Relations and the Corporate Persona. New York: Roudledge.
  • Businaro, N., and V. D’Acunzo. 2019. “La Tecnologia Trasforma l’ HR”. In Transformation through People, 5. Milano: Harvard Business Review Italia.
  • Chamorro-Premuzic, Thomas, Seymour Adler, and Robert B. Kaiser. 2017. “What Science Says about Identifying High-Potential Employees.” Harvard Business Review, 3 October. Accessed 8 May 2020. https://hbr.org/2017/10/what-science-says-about-identifying-high-potential-employees
  • Colledge, Barbara, Jamie Morgan, and Ralph Tench. 2014. “The Concept(s) of Trust in Late Modernity, the Relevance of Realist Social Theory.” Journal for the Theory of Social Behaviour 44 (4): 481–503. doi:10.1111/jtsb.12064.
  • Costa, Giovanni, and Martina Gianecchini. [2005] 2019. Risorse Umane. Persone, relazioni e valore. Milano: McGraw-Hill.
  • Edelman Trust Barometer. 2019. “Global Report.”  https://www.edelman.com/sites/g/files/aatuss191/files/2019-02/2019_Edelman_Trust_Barometer_Global_Report.pdf
  • Eördegh, Alessandro M., and Fredmano Spairani. 1996. Protagonista L’uomo. Milano: Franco Angeli.
  • Floridi, Luciano. 2020. “On-life, la realtà in cui viviamo.” In Progetto Manager, Vol. 2020. https://progettomanager.federmanager.it/onlife-la-realta-in-cui-viviamo/?fbclid=IwAR0UbUN4SH-dXvbDzvJtb9PwQ0nRN_YMNYG1bSeTW6GF6AaUSF6uN72o8tc
  • Foreman, Park. 2010. Vulnerability Management. London: CRC Press.
  • Furtmueller, Elfi, Celeste P. Wilderom, and Mary Tate. 2011. “Managing Recruitment and Selection in the Digital Age: e-HRM and Resumes.” Human Systems Management 30 (4): 243–259. doi:10.3233/HSM-2011-0753.
  • Gherardi, Silvia, and Annalisa Murgia. 2012. “Narrazioni, Lavoro e Organizzazioni.” In Raccontare Ascoltare Comprendere, edited by Barbara Poggio and Orazio Maria Valastro, M@GM@ - Rivista internazionale di Scienze Umane e Sociali, 10(1). Ariccia: Aracne Editrice.
  • Gherardi, Silvia, and Francesco Tuccino. 2015. “L’in-sicurezza sul lavoro tra imposizioni formali e pratiche quotidiane: un’introduzione.” Studi Organizzativi 17(1): 7–17. doi:10.3280/SO2015-001001.
  • Gherardi, Silvia, Davide Nicolini, and Francesca Odella. 1997. “Dal rischio alla sicurezza: il contributo sociologico alla costruzione di organizzazioni affidabili.” Quaderni di Sociologia (13): 79–108. doi:10.4000/qds.1678.
  • Gillespie, Nicole, Graham Dietz, and Steve Lockey. 2014. “Organizational Reintegration and Trust Repair after an Integrity Violation: A Case Study.” Business Ethics Quarterly 24 (3): 371–410. doi:10.5840/beq2014437.
  • Gode, Helle Eskesen. 2019. “Employee Ideation on Internal Social Media: Addressing Uncertainty through Dialogue Strategies.” International Journal of Strategic Communication 13 (5): 385–403. doi:10.1080/1553118X.2019.1654481.
  • Goldstein, Harold W., Elaine D. Pulakos, Jonathan Passmore, and Carla Semedo. 2017. “The Psychology of Employee Recruitment, Selection and Retention.” In the Wiley Blackwell Handbook of the Psychology of Recruitment, Selection and Employee Retention, edited by H.W. Goldstein, Elaine D. Pulakos, Jonathan Passmore, and Carla Semedo, 3–12. West Sussex: Wiley-Blackwell.
  • Guillén Parra, M., Á. Lleó de Nalda, and G. Santiago Marco Perles. 2011b. “Rethinking Trust as a Critical Factor in the Organizational Behaviour.” Management Letters 11 (1–2): 33–47. doi:10.5295/cdg.100228mg.
  • Hilgartner, S. 1992. “The Social Construction of Risk Objects: Or How to Pry Open Networks of Risk.” In Organizations, Uncertainties, and Risk, edited by J. F. Short and L Clarke. Boulder: Westview.
  • Husdal, Jan. 2010. “Conceptual Framework for Risk and Vulnerability in Virtual Enterprise Networks.” In Managing Risks in Virtual Enterprises Networks: Implementing Supply Chain Principles, edited by S. Pronis, 1–27. New York: Business Science Reference.
  • Imperatori, Barbara. 2017. Engagement and Disengagement at Work: Drivers and Organizational Practices to Sustain Employee Passion and Performance. Cham, Switzerland: Springer.
  • JP Morgan Chase, Freedman Consulting. 2016. “Swiping Right for the Job.” https://news.jpmorganchase.com/content/dam/jpmc/jpmorgan-chase-and-co/documents/nsaw-tech-training-report-web.pdf
  • Kodish, Slavica. 2017. “Communicating Organizational Trust: An Exploration of the Link between Discourse and Action.” In International Journal of Business Communication 54 (4): 347–368. doi:10.1177/2329488414525464.
  • La Porta, Rafael, Florencio Lopes-de-Silanes, Andrei Shleifer, and Robert W. Vishny. 1997. “Trust in Large Organizations”. American Economic Review, American Economic Association, vol. 87 (2):333–338.
  • La Porte, José María. 2003. Comunicazione Interna e Management Nel No-Profit. Milano: Franco Angeli.
  • Lämsa, Anna-Maija, and Raminta Pučetaite. 2006. “Development of Organizational Trust among Employees from a Contextual Perspective.” In Business Ethics: A European Review 15 (2): 130–141.
  • Langton, Nancy, Stephen P. Robbins, and Timothy A. Judge. 2018. Fundamentals of Organizational Behaviour. Ontario: Pearson.
  • Lee, Hu Whee, Jongwook Pak, Seongsu Kim, and Long-Zhen Li. 2019. “Effects of Human Resource Management Systems on Employee Proactivity and Group Innovation.” Journal of Management 45 (2): 819–846.
  • Lleó de Nalda, Á., G. Santiago Marco Perles, and M. Guillén Parra. 2011. “Towards a More Humanistic Understanding of Organizational Trust.” Journal of Management Development 30 (6): 605–614.
  • Luhmann, Niklas. 1989. “Familiarità, confidare e fiducia: problemi e alternative.” In Le strategie della fiducia, edited by D. Gambetta. Torino, Einaudi.
  • Mariani, Marco Giovanni, Matteo Curcuruto, and Matilde Zavalloni. 2016. “Online Recruitment: The Role of Trust in Technology.” Psicologia Sociale, 11 (2): 199–209.
  • Martilla, Thomas. 2019. “Post-Foundational Discourse Analysis: Theoretical Premises and Methodological Options.” In Discourse, Culture and Organization: Inquiries into Relational Structures of Power, edited by Thomas Martilla, 17–42. Cham (Switzerland): Palgrave Macmillan.
  • Martini, Anna, and Silvia Zanella. 2017. #Social recruiter, strategie e strumenti digitali per i professionisti HR. Milano: Franco Angeli.
  • Mayer, Roger C., James H. Davis, and F. David Schoorman. 1995. “An Integrative Model of Organizational Trust.” Academy of Management Review 20 (3): 709–734. doi:10.5465/amr.1995.9508080335.
  • Mazzei, Alessandra. 2006. “La comunicazione interna per l’impresa orientata al capitale intellettuale e al capitale sociale.” Paper presented at Congresso Internazionale “Marketing Trends”. Parigi: École Supérieure de Commerce de Paris ESCP-EAP. http://archives.marketing-trends-congress.com/2007/Materiali/Paper/It/Mazzei.pdf
  • Méndez, P. F., N. Isendahl, J. M. Amezaga, and L. Santamaría. 2012. “Facilitating Transitional Processes in Rigid Institutional Regimes for Water Management and Wetland Conservation: experience from the Guadalquivir Estuary.” Ecology and Society 17 (1): 1–35. doi:10.5751/ES-04494-170126.
  • O’Neil, Julie. 2008. “Linking Public Relations Tactics to Long-Term Success: An Investigation of How Communications Contribute to Trust, Satisfaction, and Commitment in a Nonprofit Organization.” Journal of Promotion Management 14: 263–274. doi:10.1080/10496490802623358.
  • Parker, Sharon K., Caroline Knight, and Anita Keller. 2020. “Remote Managers Are Having Trust Issues.” Harvard Business Review, 30 July. Accessed 6 August 2020. https://hbr.org/2020/07/remote-managers-are-having-trust-issues
  • Putnam, Robert D. 2001. Bowling Alone. The Collapse and Revival of American Community. New York-London: Simon & Schuster.
  • Puusa, Anu, and Ulla Tolvanen. 2006. “Organizational Identity and Trust.” Electronic Journal of Business Ethics and Organization Studies 11 (2): 29–33.
  • Saltson, Eugene. 2016. “Commitment, Trust, Communication, Employee and Organizational Performance: Evaluating the Pentagonal Relationship.” Journal for Studies in Management and Planning 2 (4): 188–203.
  • Sapienza, Paola, Anna Toldra, and Luigi Zingales. 2007. “Understanding Trusts.” NBER Working Paper Series. Working Paper 13387, 1–31.
  • Sheffi, Yossi. 2015. The Power of Resilence. How the Best Companies Manage the Unexpected. Cambridge, USA: MIT Press Books.
  • Sinek, Simon. 2009. Partire dal perché. Milano: Franco Angeli.
  • Smith, Lyn, and Pamela Mounter. 2008. Effective Internal Communication. 2nd Ed. London: Kogan Page.
  • Tan, Claire L., and Michael W. Kramer. 2012. “Communication and Voluntary Downward Career Changes.” Journal of Applied Communication Research 40 (1): 87–106. doi:10.1080/00909882.2011.634429.
  • Taylor, Charles, Patrizia Nanz, and Madeleine Beaubien Taylor. 2020. Reconstructing Democracy. How Citizens Are Building from the Ground Up. Cambridge, USA; London, UK. Harvard University Press.
  • Tomčíková, L’uba. 2016. “The Effective Recruitment and Selection Practices of Organizations in the Financial Sector Operating in the Slovak Republic.” Exclusive e-Journal (on-Line): 12 (2):1–7. https://exclusiveejournal.sk/files/files/10/64/25/cb5cae0d6c1a414b8e83d629f14bf20e/cb5cae0d6c1a414b8e83d629f14bf20e.pdf
  • Trost, Armin. 2020. Human Resources Strategies: Balancing Stability and Agility in Times of Digitization. Wiesbaden: Springer.
  • Wrench, Jason S., Kristen Lynn Majocha, and Narissra Punyanunt Carter. 2015. Organizational Communication. Theory, Research and Practice. Washington, DC: Flat World Knowledge.