307
Views
5
CrossRef citations to date
0
Altmetric
Brief Reports

Comparing the Impact of Double and Single Screen Electronic Health Records on Doctor-Patient Non-Verbal Communication

ORCID Icon, & ORCID Icon
Pages 42-49 | Received 04 Oct 2019, Accepted 10 Mar 2020, Published online: 01 Apr 2020

References

  • Alkureishi, M. A., Lee, W. W., Lyons, M., Press, V. G., Imam, S., Nkansah-Amankra, A., Werner, D., & Arora, V. M. (2016). Impact of electronic medical record use on the patient-doctor relationship and communication: A systematic review. Journal of General Internal Medicine, 31(5), 548–560. doi:10.1007/s11606-015-3582-1
  • Asan, O. (2017). Providers’ perceived facilitators and barriers to EHR screen sharing in outpatient settings. Applied Ergonomics, 58, 301–307. doi:10.1016/j.apergo.2016.07.005
  • Asan, O., Carayon, P., Beasley, J. W., & Montague, E. (2015). Work system factors influencing physicians’ screen sharing behaviors in primary care encounters. International Journal of Medical Informatics, 84(10), 791–798. doi:10.1016/j.ijmedinf.2015.05.006
  • Asan, O., & Montague, E. (2012). Physician interactions with electronic health records in primary care. Health Systems, 1(2), 96–103. doi:10.1057/hs.2012.11
  • Asan, O., & Montague, E. (2014). Using video-based observation research methods in primary care health encounters to evaluate complex interactions. Informatics in primary care, 21(4), 161–170. doi:10.14236/jhi.v21i4.72
  • Asan, O., Nattinger, A., Gurses, A., Tyszka, J., & Yen, T. (2018). Oncologists’ views regarding the role of electronic health records in care coordination. JCO Clinical Cancer Informatics, 2, 1–12. doi:10.1200/CCI.17.00118
  • Asan, O., Smith, P., & Montague, E. (2014). More screen time, less face time - Implications for EHR design. Journal of Evaluation in Clinical Practice, 20(6), 896–901. doi:10.1111/jep.12182
  • Asan, O., Tyszka, J., & Crotty, B. (2018). The electronic health record as a patient engagement tool: Mirroring clinicians’ screen to create a shared mental model. JAMIA Open, 1(1), 42–48. doi:10.1093/jamiaopen/ooy006
  • Asan, O., Xu, J., & Montague, E. (2013). Dynamic Comparison of Physicians' Interaction Style with Electronic Health Records in Primary Care Settings. Journal of general practice, 2(1000137), 1–11. doi:10.4172/2329-9126.1000137
  • Asan, O., Young, H., Chewning, B., & Montague, E. (2015). How physician electronic health record screen sharing affects patient and doctor non-verbal communication in primary care. Patient Education and Counseling, 98(3), 310–316. doi:10.1016/j.pec.2014.11.024
  • Bakeman, R. (2000). Behavioral observation and coding. In H. T. Reis & C. M. Judd (Eds.), Handbook of research methods in social and personality psychology (pp. 138–159). Cambridge University Press.
  • Bourgeois, F. C., DesRoches, C. M., & Bell, S. K. (2018). Ethical challenges raised by OpenNotes for pediatric and adolescent patients. Pediatrics, 141(6), 141. doi:10.1542/peds.2017-2745
  • Carayon, P. (2006). Handbook of human factors and ergonomics in health care and patient safety. CRC Press.
  • Carayon, P. (2009). The balance theory and the work system model … twenty years later. International Journal of Human-Computer Interaction, 25(5), 313–327. doi:10.1080/10447310902864928
  • Fletcher, K. E., Asan, O., & Tyszka, J. (2017). Residents’ insights and ideas about screen-sharing in primary care clinics. Applied Clinical Informatics, 8(04), 1153–1158. doi:10.4338/ACI-17-0057-RA
  • Frankel, R., Altschuler, A., George, S., Kinsman, J., Jimison, H., Robertson, N. R., & Hsu, J. (2005). Effects of exam-room computing on clinician-patient communication: A longitudinal qualitative study. Journal of General Internal Medicine, 20(8), 677–682. doi:10.1111/j.1525-1497.2005.0163.x
  • Garrison, G. M., Bernard, M. E., & Rasmussen, N. H. (2002). 21st-century health care: The effect of computer use by physicians on patient satisfaction at a family medicine clinic. Family Medicine, 34(5), 362–368.
  • Gorawara, R., & Cook, M. A. (2011). Eye contact in patient-centered communication. Patient Education and Counseling, 82(3), 442–447. doi:10.1016/j.pec.2010.12.002
  • Gorawara, R., Dethmers, D. L., & Cook, M. A. (2013). Physician eye contact and elder patient perceptions of understanding and adherence. Patient Education and Counseling, 92(3), 375–380. doi:10.1016/j.pec.2013.03.002
  • Leveille, S. G., Walker, J., Ralston, J. D., Ross, S. E., Elmore, J. G., & Delbanco, T. (2012). Evaluating the impact of patients’ online access to doctors’ visit notes: Designing and executing the OpenNotes project. BMC Medical Informatics and Decision Making, 12(1), 32. doi:10.1186/1472-6947-12-32
  • MacDonald, K. (2009). Patient-clinician eye contact: Social neuroscience and art of clinical engagement. Postgraduate Medicine, 121(4), 136–144. doi:10.3810/pgm.2009.07.2039
  • Montague, E., & Asan, O. (2014). Dynamic modeling of patient and physician eye gaze to understand the effects of electronic health records on doctor-patient communication and attention. International Journal of Medical Informatics, 83(3), 225–234. doi:10.1016/j.ijmedinf.2013.11.003
  • Montague, E., & Xu, J. (2012). Understanding active and passive users: The effects of an active user using normal, hard and unreliable technologies on user assessment of trust in technology and co-user. Applied Ergonomics, 43(4), 702–712. doi:10.1016/j.apergo.2011.11.002
  • Montague, E., Xu, J., & Chiou, E. (2014). Shared experiences of technology and trust: An experimental study of physiological compliance between active and passive users in technology-mediated collaborative encounters. IEEE Transactions on Human-Machine Systems, 44(5), 614–624. doi:10.1109/THMS.2014.2325859
  • Patel, M. R., Vichich, J., Lang, I., Lin, J., & Zheng, K. (2017). Developing an evidence base of best practices for integrating computerized systems into the exam room: A systematic review. Journal of the American Medical Informatics Association, 24(e1), e207–E215. doi:10.1093/jamia/ocw121
  • Pusic, M. V., Ching, K., Yin, H. S., & Kessler, D. (2014). Seven practical principles for improving patient education: Evidence-based ideas from cognition science. Paediatrics & Child Health, 19(3), 119–122. doi:10.1093/pch/19.3.119
  • Rhodes, P., Small, N., Rowley, E., Langdon, M., Ariss, S., & Wright, J. (2008). Electronic medical records in diabetes consultations: Participants’ gaze as an interactional resource. Qualitative Health Research, 18(9), 1247–1263. doi:10.1177/1049732308321743
  • Ruusuvuori, J. (2001). Looking means listening: Coordinating displays of engagement in doctor–patient interaction. Social Science & Medicine, 52(7), 1093–1108. doi:10.1016/S0277-9536(00)00227-6
  • Saleem, J. J., Flanagan, M. E., Russ, A. L., McMullen, C. K., Elli, L., Russell, S. A., Bennett, K. J., Matthias, M. S., Rehman, S. U., Schwartz, M. D., & Frankel, R. M. (2014). You and me and the computer makes three: Variations in exam room use of the electronic health record. Journal of the American Medical Informatics Association, 21(e1), e147–151. doi:10.1136/amiajnl-2013-002189
  • Street, J., & Richard, L. (2013). How clinician–patient communication contributes to health improvement: Modeling pathways from talk to outcome. Patient Education and Counseling, 92(3), 286–291. doi:10.1016/j.pec.2013.05.004
  • Thom, D. H., Hall, M. A., & Pawlson, L. G. (2004). Measuring patients’ trust in physicians when assessing quality of care. Health Affairs, 23(4), 124–132. doi:10.1377/hlthaff.23.4.124
  • Toll, E. (2012). A piece of my mind. The cost of technology. JAMA, 307(23), 2497–2498. doi:10.1001/jama.2012.4946
  • Weiler, D. T., Satterly, T., Rehman, S. U., Nussbaum, M. A., Chumbler, N. R., Fischer, G. M., & Saleem, J. J. (2018). Ambulatory clinic exam room design with respect to computing devices: A laboratory simulation study. IISE Transactions on Occupational Ergonomics and Human Factors, 6(3-4), 165–177. doi:10.1080/24725838.2018.1456988
  • White, A., & Danis, M. (2013). Enhancing patient-centered communication and collaboration by using the electronic health record in the examination room. JAMA, 309(22), 2327–2328. doi:10.1001/jama.2013.6030
  • Wolff, J. L., Darer, J. D., Berger, A., Clarke, D., Green, J. A., Stametz, R. A., Delbanco, T., & Walker, J. (2017). Inviting patients and care partners to read doctors' notes: OpenNotes and shared access to electronic medical records. Journal of the American Medical Informatics Association, 24(e1), e166–e172. doi:10.1093/jamia/ocw108
  • Xu, J., Le, K., Deitermann, A., & Montague, E. (2014). How different types of users develop trust in technology: A qualitative analysis of the antecedents of active and passive user trust in a shared technology. Applied Ergonomics, 45(6), 1495–1503. doi:10.1016/j.apergo.2014.04.012

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.