1,110
Views
0
CrossRef citations to date
0
Altmetric
Research Article

Receptivity towards Remote Service Delivery among Social Work Clients and Practitioners during COVID Times: A Systematic Review

ORCID Icon, , , & ORCID Icon

References

  • AlAteeq, D. A., Aljhani, S., & Althumiri, N. (2020). The effectiveness of remote communication technologies in supporting mental health services during the COVID-19 pandemic. Journal of Taibah University Medical Sciences, 15(4), 305–311. https://doi.org/10.1016/j.jtumed.2020.07.004
  • Al-Habaibeh, A., Watkins, M., Waried, K., & Javareshk, M. B. (2021). Challenges and opportunities of remotely working from home during COVID-19 pandemic. Global Transitions, 3, 99–108. https://doi.org/10.1016/j.glt.2021.11.001
  • Alston, M., Irons, K., Adamson, C., Boddy, J., Fronek, P., Briggs, L., Hay, K., Howard, A., Rowlands, A., Hazeleger, T., & Foote, W. (2021). Australian and New Zealand social workers adjusting to the COVID-19 pandemic. British Journal of Social Work, 52(4), 1859–1877. https://doi.org/10.1093/bjsw/bcab163
  • American Psychological Association. (2013). Guidelines for the practice of telepsychology. American Psychologist, 68(9), 791–800. https://doi.org/10.1037/a0035001
  • Anthony, K. (2015). Training therapists to work effectively online and offline within digital culture. British Journal of Guidance & Counselling, 43(1), 36–42. https://doi.org/10.1080/03069885.2014.924617
  • Apolinário-Hagen, J., Harrer, M., Kählke, F., Fritsche, L., Salewski, C., & Ebert, D. D. (2018). Public attitudes toward guided internet-based therapies: Web-based survey study. JMIR Mental Health, 5(2), e10735. https://doi.org/10.2196/10735
  • Ashcroft, R., Sur, D., Greenblatt, A., & Donahue, P. (2022). The impact of the COVID-19 pandemic on social workers at the frontline: A survey of Canadian social workers. The British Journal of Social Work, 52(3), 1724–1746. https://doi.org/10.1093/bjsw/bcab158
  • Awang, N. (2020, August 20). Singaporean working from home more stressed out than frontliners: Survey. Today. https://www.todayonline.com/singapore/singaporeans-working-home-more-stressed-out-frontliners-survey
  • Banks, S., Cai, T., de Jonge, E., Shears, J., Shum, M., Sobocan, A., Strom, K., Truell, R., Uriz, M., & Weinberg, M. (2020). Practicing ethically during COVID-19: Social work challenges and responses. International Social Work, 63(5), 569–583. https://doi.org/10.1177/0020872820949614
  • Banks, S., & Rutter, N. (2022). Pandemic ethics: Rethinking rights, responsibilities and roles in social work. The British Journal of Social Work, 52(6), 3460–3479. https://doi.org/10.1093/bjsw/bcab253
  • Barak, A. (1999). Psychological applications on the internet: A discipline on the threshold of a new millennium. Applied and Preventive Psychology, 8(4), 231–245. https://doi.org/10.1016/S0962-1849(05)80038-1
  • Barak, A., & Grohol, J. M. (2011). Current and future trends in internet-supported mental health interventions. Journal of Technology in Human Services, 29(3), 155–196. https://doi.org/10.1080/15228835.2011.616939
  • Barker, G. G., & Barker, E. E. (2022). Online therapy: Lessons learned from the COVID-19 health crisis. British Journal of Guidance & Counselling, 50(1), 66–81. https://doi.org/10.1080/03069885.2021.1889462
  • Barnes, C. C. (2023, February 15). UK social work launches virtual reality child welfare investigation simulation. UKNow. http://uknow.uky.edu/research/uk-social-work-launches-virtual-reality-child-welfare-investigation-simulation
  • Barney, A., Buckelew, S., Mesheriakova, V., & Raymond-Flesch, M. (2020). The COVID-19 pandemic and rapid implementation of adolescent and young adult telemedicine: Challenges and opportunities for innovation. Journal of Adolescent Health, 67(2), 164–171. https://doi.org/10.1016/j.jadohealth.2020.05.006
  • Bastemur, S., & Bastemur, E. (2015). Technology based counseling: Perspectives of Turkish counselors. Procedia-Social & Behavioral Sciences, 176, 431–438. https://doi.org/10.1016/j.sbspro.2015.01.493
  • Batterham, P., & Calear, A. (2017). Preferences for internet-based mental health interventions in an adult online sample: Findings from an online community survey. JMIR Mental Health, 4(2), e26. https://doi.org/10.2196/mental.7722
  • Baykal, E. (2020). Effects of resilience on life satisfaction among employees during COVID-19 pandemic. Journal of Cyprus Studies, 21(46), 1–14.
  • Berzin, S. C., Singer, J., & Chan, C. (2015). Practice innovation through technology in the digital age: A grand challenge for social work.
  • Bhowmick, A., & Hazarika, S. M. (2017). An insight into assistive technology for visually-impaired and blind people: State of the art and future trends. Journal of Multimodel User Interface, 11(2), 1–24. https://doi.org/10.1007/s12193-016-0235-6
  • Boahen, G. (2020). COVID-19: Using digital technology in relationship-based practice to bridge the gap in social distancing. Social Care Institute for Excellence. https://www.scie.org.uk/care-providers/coronavirus-covid-19/blogs/covid-digital-technology
  • Bornheimer, L. A., Li Verdugo, J., Holzworth, J., Smith, F. N., & Himle, J. A. (2022). Mental health provider perspectives of the COVID-19 pandemic impact on service delivery: A focus on challenges in remote engagement, suicide risk assessment, and treatment of psychosis. BMC Health Services Research, 22(1), 718. https://doi.org/10.1186/s12913-022-08106-y
  • Bradbury-Jones, C., Isham, L., & Rabiee, F. (2020). The pandemic paradox: The consequences of COVID-19 on domestic violence. Journal of Clinical Nursing, 29(13–14), 2047–2049. https://doi.org/10.1111/jocn.15296
  • Bryant, L., Garnham, B., Tedmanson, D., & Diamandi, S. (2018). Tele-social work and mental health in rural and remote communities in Australia. International Social Work, 61(1), 143–155. https://doi.org/10.1177/0020872815606794
  • Bunyi, G. M., Okaka, O., & Oluka, O. N. (2021). Towards inclusive online education: Exploring challenges and opportunities for learners with disabilities in Kenya. Education and Information Technologies, 26(3), 3013–3033.
  • Burgoyne, N., & Cohn, A. S. (2020). Lessons from the transition to relational teletherapy during COVID‐19. Family Process, 59(3), 974–988. https://doi.org/10.1111/famp.12589
  • Buzzi, P., Megele, C., Blackmore, S., Coxon, E., Timms, L., McGee, P., Tyrell, R., & Nichols, S. (2020). The psfsw & social work England best practice guide for risk assessment and prioritizing children and families’ needs during pandemic. https://whatworks-csc.org.uk/wp-content/uploads/PSW-and-SWE-Best-Practice-Guide-for-Prioritizing-Children-and-Families-Needs-and-Risks-20200505-2.pdf
  • Carlbring, P., & Andersson, G. (2006). Internet and psychological treatment. How well can they be combined? Computers in Human Behavior, 22(3), 545–553. https://doi.org/10.1016/j.chb.2004.10.009
  • Carrington, K., Morley, C., Warren, S., Ryan, V., Ball, M., Clarke, J., & Vitis, L. (2021). The impact of COVID‐19 pandemic on Australian domestic and family violence services and their clients. Australian Journal of Social Issues, 56(4), 539–558. https://doi.org/10.1002/ajs4.183
  • Cavanagh, K., & Shapiro, D. (2004). Computer treatment for common mental health problems. Journal of Clinical Psychology, 60(3), 239–251. https://doi.org/10.1002/jclp.10261
  • Cheatham, L. P., & Smith, S. (2021). Digital supervision during the COVID-19 pandemic: Tips, tools, and techniques for social work field education. Journal of Social Work Education, 57(3), 525–534. https://doi.org/10.1080/10437797.2021.1876048
  • Collins, A. M., Hislop, D., & Cartwright, S. (2016). Social support in the workplace between teleworkers, office-based colleagues and supervisors. New Technology, Work and Employment, 31(2), 161–175. https://doi.org/10.1111/ntwe.12065
  • Conley Tyler, M. H., & McPherson, M. W. (2006). Online dispute resolution and family disputes. Journal of Family Studies, 12(2), 165–183. https://doi.org/10.5172/jfs.327.12.2.165
  • Connolly, S. L., Miller, C. J., Gifford, A. L., & Charness, M. E. (2022). Perceptions and use of telehealth among mental health, primary, and specialty care clinicians during the COVID-19 pandemic. JAMA Network Open, 5(6), e2216401–e2216401. https://doi.org/10.1001/jamanetworkopen.2022.16401
  • Connolly, S. L., Miller, C. J., Lindsay, J. A., & Bauer, M. S. (2020). A systematic review of providers’ attitudes toward telemental health via videoconferencing. Clinical Psychology: A Publication of the Division of Clinical Psychology of the American Psychological Association, 27(2), 27(2). https://doi.org/10.1111/cpsp.12311.10.1111/cpsp.12311
  • Cook, L. L., & Zschomler, D. (2020). Virtual home visits during the COVID-19 pandemic: Social workers’ perspectives. Practice, 32(5), 401–408. https://doi.org/10.1080/09503153.2020.1836142
  • Cortis, N., Smyth, C., Valentine, K., Breckenridge, J., & Cullen, P. (2021). Adapting service delivery during COVID-19: Experiences of domestic violence practitioners. The British Journal of Social Work, 51(5), 1779–1798. https://doi.org/10.1093/bjsw/bcab105
  • Crisp, D. A., & Griffiths, K. M. (2014). Participating in online mental health interventions: Who is most likely to sign up and why? Depression Research and Treatment, 2014(790457), 1–11. https://doi.org/10.1155/2014/790457
  • Cudjoe, E., & Abdullah, A. (2020). Drawing on kinship care support for older people during a pandemic (COVID-19): Practice considerations for social workers in Ghana. Journal of Gerontological Social Work, 63(4), 254–256. https://doi.org/10.1080/01634372.2020.1758271
  • Cwikel, J., & Friedmann, E. (2019). E-therapy and social work practice: Benefits, barriers, and training. International Social Work, 63(6), 730–745. https://doi.org/10.1177/0020872819847747
  • Datlen, G. W., & Pandolfi, C. (2020). Developing an online art therapy group for learning disabled young adults using WhatsApp. International Journal of Art Therapy, 25(4), 192–201. https://doi.org/10.1080/17454832.2020.1845758
  • Davidson, D., & Harrison, G. (2020). Heard but not seen – exploring youth. Aotearoa New Zealand Social Work, 31(1), 73–85. https://doi.org/10.11157/anzswj-vol32iss1id708
  • Dobransky, K., & Hargittai, E. (2016). Inequality in digital skills and the emergence of new forms of digital inequality. Sociology Compass, 10(4), 1–13. https://doi.org/10.1111/soc4.12371
  • Endale, T., St Jean, N., & Birman, D. (2020). COVID-19 and refugee and immigrant youth: A community-based mental health perspective. Psychological Trauma: Theory, Research, Practice, & Policy, 12(S1), S225. https://doi.org/10.1037/tra0000875
  • Erbe, D., Eichert, H., Riper, H., & Ebert, D. D. (2017). Blending face-to-face and internet-based interventions for the treatment of mental disorders in adults: Systematic review. Journal of Medical Internet Research, 19(9), e306. https://doi.org/10.2196/jmir.6588
  • Ersahin, Z., & Hanley, T. (2017). Using text-based synchronous chat to offer therapeutic support to students: A systematic review of the research literature. Health Education Journal, 76(5), 531–543. https://doi.org/10.1177/0017896917704675
  • Farkas, K. J., & Romaniuk, J. R. (2020). Social work, ethics and vulnerable groups in the time of coronavirus and COVID-19. Society Register, 4(2), 67–82. https://doi.org/10.14746/sr.2020.4.2.05
  • Feijt, M., de Kort, Y., Bongers, I., Bierbooms, J., Westerink, J., & IJsselsteijn, W. (2020). Mental health care goes online: Practitioners’ experiences of providing mental health care during the COVID-19 pandemic. Cyberpsychology, Behavior, and Social Networking, 23(12), 860–864. https://doi.org/10.1089/cyber.2020.0370
  • Fuller, V. (2022). The impact of the COVID-19 pandemic on social workers’ ability to provide services. [ Graduate Dissertation, California State University].
  • Galea, S., Merchant, R. M., & Lurie, N. (2020). The mental health consequences of COVID-19 and physical distancing: The need for prevention and early intervention. JAMA Internal Medicine, 180(6), 817–818. https://doi.org/10.1001/jamainternmed.2020.1562
  • Garcia, R., Henderson, C., Randell, K., Villaveces, A., Katz, A., Abioye, F., DeGue, S., Premo, K., Miller-Wallfish, S., Chang, J. C., Miller, E., & Ragavan, M. I. (2022). The impact of the COVID-19 pandemic on intimate partner violence advocates and agencies. Journal of Family Violence, 37(6), 893–906. https://doi.org/10.1007/s10896-021-00337-7
  • Gibson, A., Bardach, S. H., & Pope, N. D. (2020). COVID-19 and the digital divide: Will social workers help bridge the gap? Journal of Gerontological Social Work, 63(6–7), 671–673. https://doi.org/10.1080/01634372.2020.1772438
  • Gilat, I., Tobin, Y., & Shahar, G. (2011). Offering support to suicidal individuals in an online support group. Archives of Suicide Research, 15(3), 195–206. https://doi.org/10.1080/13811118.2011.589675
  • Gilkey, S. N. L., Carey, J., & Wade, S. L. (2009). Families in crisis: Considerations for the use of web-based treatment models in family therapy. Families in Society, 90(1), 37–45. https://doi.org/10.1606/1044-3894.3843
  • Gillen, P., Neill, R. D., Manthorpe, J., Mallett, J., Schroder, H., Nicholl, P., Currie, D., Moriarty, J., Ravalier, J., McGrory, S., & McFadden, P. (2022). Decreasing wellbeing and increasing use of negative coping strategies: The effect of the COVID-19 pandemic on the UK health and social care workforce. Epidemiologia, 3(1), 26–39. https://doi.org/10.3390/epidemiologia3010003
  • Glauser, W. (2020). Virtual care is here to stay, but major challenges remain. Canadian Medical Association Journal, 192(30), E868–9. https://doi.org/10.1503/cmaj.1095884
  • Greenbaum, Z. (2020). How well is telepsychology working. Monitor on Psychology, 51(5), 46–51.
  • Greenberg, N., Docherty, M., Gnanapragasam, S., & Wessely, S. (2020). Managing mental health challenges faced by healthcare workers during COVID-19 pandemic. BMJ, 368(m1211), m1211. https://doi.org/10.1136/bmj.m1211
  • Harris, B. (2014). Digital divides and social inclusion for people with disabilities: Technology push, policy pull, and disabling practices. The Information Society, 30(1), 1–16. https://doi.org/10.1080/01972243.2013.856721
  • Hennigan, J. (2018). Online counselling in schools as an additional option to face-to-face provision: Exploration of pupils’ experiences and comparison of effectiveness of working in different mediums. [ Doctoral thesis], Middlesex University – Metanoia Institute. Middlesex University Research Repository. https://eprints.mdx.ac.uk/26356/
  • Hilty, D. M., Turvey, C., & Hwang, T. (2018). Lifelong learning for clinical telehealth: A review. Journal of Continuing Education in the Health Professions, 38(3), 197–204. https://doi.org/10.1097/CEH.0000000000000217
  • Hopkins, L., & Pedwell, G. (2021). The COVID pivot – re-orienting child and youth mental health care in the light of pandemic restrictions. Psychiatric Quarterly, 92(3), 1259–1270. https://doi.org/10.1007/s11126-021-09909-8
  • Johansson, S., Gulliksen, J., & Gustavsson, C. (2021). Disability digital divide: The use of the internet, smartphones, computers and tablets among people with disabilities in Sweden. Universal Access in the Information Society, 20(1), 105–120. https://doi.org/10.1007/s10209-020-00714-x
  • King, R., Bambling, M., Lloyd, C., Gomurra, R., Smith, S., & Reid, W. (2006). Online counselling: An examination of synchronous and asynchronous counselling methods. Counselling & Psychotherapy Research, 6(2), 68–72. https://doi.org/10.1080/14733140600848179
  • King, S. A., Engi, S., & Poulos, S. T. (1998). Using the internet to assist family therapy. British Journal of Guidance & Counselling, 26(1), 43–52. https://doi.org/10.1080/03069889808253837
  • King, S. A., & Moreggi, D. (1998). Internet therapy and self-help groups—the pros and cons. In J. Gackenbach (Ed.), Psychology and the internet: Intrapersonal, interpersonal, and transpersonal implications (pp. 77–109). Academic Press.
  • Kong, S. T., Noone, C., Quintana, A., Pharoah, C., Wills, D., Shears, J., Sildatke, K., Roberts, W., Thanki, V., Stepanova, E., Charnley, H., Smith, R., Banks, S., & Hawkes, S. (2021). Social work during COVID-19: Learning for the future challenges, best practice and professional transformation. British Association of Social Workers.
  • Krist, A. H., DeVoe, J. E., Cheng, A., Ehrlich, T., & Jones, S. M. (2020). Redesigning primary care to address the COVID-19 pandemic in the midst of the pandemic. The Annals of Family Medicine, 18(4), 349–354. https://doi.org/10.1370/afm.2557
  • Kysely, A., Bishop, B. J., Kane, R., Cheng, M., De Palma, M., & Rooney, R. M. (2020). Expectations and experiences of couples receiving therapy through videoconferencing: A qualitative study. Frontiers in Psychology, 10, 2992. https://doi.org/10.3389/fpsyg.2019.02992
  • Langarizadeh, M., Tabatabaei, M. S., Tavakol, K., Naghipour, M., Rostami, A., & Moghbeli, F. (2017). Telemental health care, an effective alternative to conventional mental care: A systematic review. Acta Informatica Medica: AIM: Journal of the Society for Medical Informatics of Bosnia & Herzegovina: Casopis Drustva Za Medicinsku Informatiku Bih, 25(4), 240–246. https://doi.org/10.5455/aim.2017.25.240-246
  • Lazarus, I. R., & Mora, M. T. (2000). Technological considerations in social work ethics. Social Work, 45(1), 63–71. https://doi.org/10.1093/sw/45.1.63
  • Lints-Martindale, A., Carlson, A. A., Goodwin, S. L., & Thompson, S. (2018). Putting recommendations into practice: Improving psychological services in rural and northern Canada. Canadian Psychology / Psychologie Canadienne, 59(4), 323–331. https://doi.org/10.1037/cap0000158
  • Lombardi, B. M., Zerden, L. D. S., & Thyberg, C. (2022). Social work answers the (video) call: Tele-behavioral health use during COVID-19. Journal of the Society for Social Work and Research, 13(1), 67–87. https://doi.org/10.1086/715621
  • Looi, J. C. L., & Pring, W. (2020). Private metropolitan telepsychiatry in Australia during COVID-19: Current practice and future developments. Australasian Psychiatry, 28(5), 508–510. https://doi.org/10.1177/1039856220930675
  • Maier, C. A., Riger, D., & Morgan-Sowada, H. (2021). “It’s splendid once you grow into it:” Client experiences of relational teletherapy in the era of COVID‐19. Journal of Marital and Family Therapy, 47(2), 304–319. https://doi.org/10.1111/jmft.12508
  • Mallen, M. J., Jenkins, I. M., Vogel, D. L., & Day, S. X. (2011). Online counselling: An initial examination of the process in a synchronous chat environment. Counselling & Psychotherapy Research, 11(3), 220–227. https://doi.org/10.1080/14733145.2010.486865
  • Mallen, M. J., Vogel, D. L., & Rochlen, A. B. (2005). The practical aspects of online counseling: Ethics, training, technology, and competency. The Counseling Psychologist, 33(6), 776–818. https://doi.org/10.1177/0011000005278625
  • Manhal-Baugus, M. (2001). E-therapy: Practical, ethical, and legal issues. CyberPsychology & Behavior, 4(5), 551–563. https://doi.org/10.1089/109493101753235142
  • Manzoor, M., & Vimarlund, V. (2018). Digital technologies for social inclusion of individuals with disabilities. Health and Technology, 8(5), 377–390. https://doi.org/10.1007/s12553-018-0239-1
  • Maples, M. F., & Han, S. (2008). Cybercounseling in the United States and South Korea: Implications for counseling college students of the millennial generation and the networked generation. Journal of Counseling & Development, 86(2), 178–183. https://doi.org/10.1002/j.1556-6678.2008.tb00495.x
  • Marcelin, L., Cela, T., Dembo, R., Jean‐Gilles, M., Page, B., Demezier, D., Clement, R., & Waldman, R. (2021). Remote delivery of a therapeutic intervention to court‐mandated youths of Haitian descent during COVID ‐19. Journal of Community Psychology, 49(7), 2938–2958. https://doi.org/10.1002/jcop.22559
  • Mar, M. Y., Neilson, E. K., Torchalla, I., Werker, G. R., Laing, A., & Krausz, M. (2014). Exploring e-mental health preferences of generation y. Journal of Technology in Human Services, 32(4), 312–327. https://doi.org/10.1080/15228835.2014.943457
  • Maurya, R. K., Bruce, M. A., & Therthani, S. (2020). Counselers’ perceptions of distance counseling: A national survey. Journal of Asia Pacific Counseling, 10(2), 1–22. https://doi.org/10.18401/2020.10.2.3
  • McBeath, A. G., du Plock, S., & Bager-Charleson, S. (2020). The challenges and experiences of psychotherapists working remotely during the coronavirus pandemic. Counselling & Psychotherapy Research, 20(3), 394–405. https://doi.org/10.1002/capr.12326
  • McCulloch, T., Clarke, D., Ferrier, C., Daly, M., Grant, S., & Sen, R. (2022). Newly qualified social workers in Scotland: Experiences of practice during COVID-19. file:///Users/Chloe/Downloads/NQSWs%20in%20Scotland%20Experiences%20of%20practice%20during%20COVID19.pdf
  • McGregor, L. M., Mercer, S. L., & Harris, D. A. (2016). Health benefits of primary care social work for adults with complex health and social needs: A systematic review. Health & Social Care in the Community, 26(1), 1–13. https://doi.org/10.1111/hsc.12337
  • McKenny, R., Galloghly, E., Porter, C. M., & Burbach, F. R. (2021). ‘Living in a zoom world’: Survey mapping how COVID-19 is changing family therapy practice in the UK. Journal of Family Therapy, 43(2), 272–294. https://doi.org/10.1111/1467-6427.12332
  • Merrill, C. A., Maheu, M. M., Drude, K. P., Groshong, L. W., Coleman, M., & Hilty, D. M. (2022). CTiBS and clinical social work: Telebehavioral health competencies for LCSWs in the age of COVID-19. Clinical Social Work Journal, 50(2), 115–123. https://doi.org/10.1007/s10615-021-00827-7
  • Mishna, F., Bogo, M., Root, J., & Fantus, S. (2014). Here to stay: Cyber communication as a complement in social work practice. Families in Society, 95(3), 179–186. https://doi.org/10.1606/1044-3894.2014.95.23
  • Mishna, F., Fantus, S., & McInroy, L. (2015). Informal use of information and communication technology: Adjunct to traditional face-to-face social work practice. Clinical Social Work Journal, 45(1), 49–55. https://doi.org/10.1007/s10615-016-0576-3
  • Mishna, F., Milne, E., Bogo, M., & Pereira, L. F. (2021). Responding to COVID-19: New trends in social workers’ use of information and communication technology. Clinical Social Work Journal, 49(4), 484–494. https://doi.org/10.1007/s10615-020-00780-x
  • Mishna, F., Milne, B., Sanders, J., & Greenblatt, A. (2022). Social work practice during COVID-19: Client needs and boundary challenges. Global Social Welfare, 9(2), 113–120. https://doi.org/10.1007/s40609-021-00219-2
  • Mohr, D. C., Burns, M., Schueller, S. M., Clarke, G., & Klinkman, M. (2013). Behavioral intervention technologies: Evidence review and recommendations for future research in mental health. General Hospital Psychiatry, 35(4), 332–338. https://doi.org/10.1016/j.genhosppsych.2013.03.008
  • Murphy, L. J., & Mitchell, D. L. (1998). When writing helps to heal: E-mail as therapy. British Journal of Guidance and Counselling, 26(1), 21–32. https://doi.org/10.1080/03069889800760031
  • National Association of Social Workers & Association of Social Work Boards. (2005). National association of social workers & association of social work boards standards for technology and social work practice. https://www.socialworkers.org/LinkClick.aspx?fileticket=rOfM%2fw9dWto%3d&portalid=0
  • Ogueji, I. A., Amusa, A. O., Olofe, O. J., & Omotoso, E. B. (2021). Willingness and barriers to utilizing e-therapy services: A Nigerian general population qualitative study. Journal of Human Behavior in the Social Environment, 32(2), 214–228. https://doi.org/10.1080/10911359.2021.1894300
  • Ouzzani, M., Hammady, H., Fedorowicz, Z., & Elmagarmid, A. (2016). Rayyan—a web and mobile app for systematic reviews. Systematic Reviews, 5(1), 210. https://doi.org/10.1186/s13643-016-0384-4
  • Pang, J. S., Wu, A. M., & Cheung, V. Y. (2021). Exploring clients’ perceptions of mobile text-messaging interventions in social work. Journal of Social Work Practice, 35(2), 167–182. https://doi.org/10.1080/02650533.2020.1813656
  • Pascoe, K. M. (2021). Remote service delivery during the COVID-19 pandemic: Questioning the impact of technology on relationship-based social work practice. British Journal of Social Work, 52(6), 3268–3287. https://doi.org/10.1093/bjsw/bcab242
  • Pascoe, K. M. (2023). Considerations for integrating technology into social work practice: A content analysis of nine professional social work associations’ codes of ethics. International Social Work, 66(2), 298–312. https://doi.org/10.1177/0020872820980833
  • Pedroso, J. E. P., Tangco-Siason, A., Ortizo-Roces, C., & Magramo-Basbas, J. I. F. (2022). Implementation of guidance and counseling services during the COVID-19 pandemic. ISSRA Journal of Education, Linguistics and Literature, 2(1), 1–12. https://doi.org/10.32996/bjahs.2022.2.1.6
  • Petri, E., Nardoni, C., Fui, E., Gulino, E., Abdelghani, L., Barone, R., Miragoli, P. A. F., Cardamone, & Ciberti, A. (2023). First access to mental health services during COVID-19 pandemic: A multicenter study. Journal of Affective Disorders Reports, 11, 100460. https://doi.org/10.1016/j.jadr.2022.100460
  • Pettersson, L., Johansson, S., Demmelmaier, I., Söderlund, A., & Lindén, M. (2023). Disability digital divide: Survey of accessibility of eHealth services as perceived by people with and without impairment. BMC Public Health, 23(181). https://doi.org/10.1186/s12889-023-15094-z
  • Pfitzner, N., Fitz‐Gibbon, K., & Meyer, S. (2022). Responding to women experiencing domestic and family violence during the COVID ‐19 pandemic: Exploring experiences and impacts of remote service delivery in Australia. Child & Family Social Work, 27(1), 30–40. https://doi.org/10.1111/cfs.12870
  • Pink, S., Ferguson, H., & Kelly, L. (2022). Digital social work: Conceptualising a hybrid anticipatory practice. Qualitative Social Work, 21(2), 413–430. https://doi.org/10.1177/14733250211003647
  • Popay, J., Roberts, H., Sowden, A., Petticrew, M., Arai, L., Rodgers, M., Britten, N., Roen, K., & Duffy, S. (2006). Guidance on the conduct of narrative synthesis in systematic reviews: A product from the ESRC methods programme. Lancaster University. https://www.researchgate.net/publication/236866242_Guidance_on_the_conduct_of_narrative_synthesis_in_systematic_reviews_A_product_from_the_ESRC_Methods_Programme
  • Pope, C., Mays, N., & Popay, J. (2007). Synthesizing qualitative and quantitative health evidence: A guide to methods. McGraw-Hill Education (UK).
  • Proudfoot, J. G. (2004). Computer-based treatment for anxiety and depression: Is it feasible? Is it effective? Neuroscience & Biobehavioral Reviews, 28(3), 353–363. https://doi.org/10.1016/j.neubiorev.2004.03.008
  • Pulat, M., & Barutçu-Yıldırım, F. (2021). Online counseling and ethics: A systematic review of empirical research. The Journal of Clinical and Mental Health Counseling, 1(2), 1–12.
  • Raja, D. S. (2016). Bridging the disability divide through digital technologies. Background paper for the world development report. World Bank Group.
  • Reamer, F. G. (2013). Social work in a digital age: Ethical and risk management challenges. Social Work, 58(2), 163–172. https://doi.org/10.1093/sw/swt003
  • Reamer, F. G. (2018). Ethical standards for social workers’ use of technology: Emerging consensus. Journal of Social Work Values and Ethics, 15(2), 71–80.
  • Reamer, F. G. (2020). Social work in a digital age: Ethical and risk management challenges. Social Work Today, 20(5), 14.
  • Ricciardelli, L. A., King, E. A., & Broadley, M. (2022). COVID-19, mental illness, and incarceration in the United States: A systematic review, 2019–2021. Social Sciences, 11(11), 521. https://doi.org/10.3390/socsci11110521
  • Richards, D., & Viganó, N. (2013). Online counseling: A narrative and critical review of the literature. Journal of Clinical Psychology, 69(9), 994–1011. https://doi.org/10.1002/jclp.21974
  • Ritterband, L. M., Gonder-Frederick, L. A., Cox, D. J., Clifton, A. D., West, R. W., & Borowitz, S. M. (2003). Internet interventions: In review, in use, and into the future. Professional Psychology: Research and Practice, 34(5), 527–534. https://doi.org/10.1037/0735-7028.34.5.527
  • Rochlen, A. B., Beretvas, S. N., & Zack, J. S. (2004). The online and face-to-face counseling attitudes scales: A validation study. Measurement and Evaluation in Counseling and Development, 37(2), 95–111. https://doi.org/10.1080/07481756.2004.11909753
  • Rochlen, A. B., Zack, J. S., & Speyer, C. (2004). Online therapy: Review of relevant definitions, debates, and current empirical support. Journal of Clinical Psychology, 60(3), 269–283. https://doi.org/10.1002/jclp.10263
  • Rodgers, M., Sowden, A., Petticrew, M., Arai, L., Roberts, H., Britten, N., & Popay, J. (2009). Testing methodological guidance on the conduct of narrative synthesis in systematic reviews: Effectiveness of interventions to promote smoke alarm ownership and function. Evaluation, 15(1), 49–73. https://doi.org/10.1177/1356389008097871
  • Rosenberg, H., Ophir, Y., & Billig, M. (2021). Omg, r u ok?: Using social media to form therapeutic relationships with youth at risk. Children and Youth Services Review, 120, 105365. https://doi.org/10.1016/j.childyouth.2020.105365
  • Rummell, C., & Joyce, N. (2010). So wat do u want to wrk on 2day? The ethical implications of online counselling. Ethics & Behavior, 20(6), 482–496. https://doi.org/10.1080/10508422.2010.521450
  • Santhiveeran, J. (2009). Compliance of social work e-therapy websites to the NASW code of ethics. Social Work in Health Care, 48(1), 1–13. https://doi.org/10.1080/00981380802231216
  • Seng, B. K., Subramaniam, M., Chung, Y. J., Syed Ahmad, S. A. M., & Chong, S. A. (2021). Resilience and stress in frontline social workers during the COVID‐19 pandemic in Singapore. Asian Social Work & Policy Review, 15(3), 234–243. https://doi.org/10.1111/aswp.12237
  • Shaw, L. (2020). ‘Don’t look!’ an online art therapy group for adolescents with anorexia nervosa. International Journal of Art Therapy, 25(4), 211–217. https://doi.org/10.1080/17454832.2020.1845757
  • Simpson, S. G., & Reid, C. L. (2014). Therapeutic alliance in videoconferencing psychotherapy: A review. Australian Journal of Rural Health, 22(6), 280–299. https://doi.org/10.1111/ajr.12149
  • Singapore Association of Social Workers. (2016). Singapore Association of Social Workers Code of Professional Ethics. https://sasw.org.sg/wp-content/uploads/2021/04/SASW-Code-of-Professional-Ethics-3rd-Revision-online.pdf
  • Situmorang, D. D. B. (2020). Online/Cyber counseling services in the COVID-19 outbreak: Are they really new? Journal of Pastoral Care & Counseling, 74(3), 166–174. https://doi.org/10.1177/1542305020948170
  • Skinner, A. E. G., & Latchford, G. (2006). Attitudes to counselling via the internet: A comparison between in-person counselling clients and Internet support group users. Counselling & Psychotherapy Research, 6(3), 158–163. https://doi.org/10.1080/14733140600853641
  • Smith, J., & Gillon, E. (2021). Therapists’ experiences of providing online counselling: A qualitative study. Counselling & Psychotherapy Research, 21(3), 545–554. https://doi.org/10.1002/capr.12408
  • Srinuan, C., & Bohlin, E. (2011, September 18-21). Understanding the digital divide: A literature survey and ways forward [ Conference presentation]. 22nd European Regional Conference of the International Telecommunications Society (ITS): “Innovative ICT Applications - Emerging Regulatory, Economic and Policy Issues, Budapest, Hungary.
  • Suler, J. (2001). Assessing a person’s suitability for online therapy: The ismho clinical case study group. Cyberpsychology & Behavior: The Impact of the Internet, Multimedia and Virtual Reality on Behavior and Society, 4, 675–679. https://doi.org/10.1089/109493101753376614
  • Sull, A., Harland, N., & Moore, A. (2015). Resilience of healthcare workers in the UK: A cross-sectional survey. Journal of Occupational Medicine and Toxicology, 10(1), 20. https://doi.org/10.1186/s12995-015-006-x
  • Syme, D. (2004). New worlds of dispute resolution: Information technology, conflict and its resolution. Law in Context, 22(1), 130–153. https://search.informit.org/doi/10.3316/agispt.20050612
  • Thompson, D. (2021). Embracing digital: Is COVID-19 the catalyst for lasting change? (Report No. EYG 008966-20Gbl). EY Global. https://assets.ey.com/content/dam/ey-sites/ey-com/en_gl/topics/government-and-public-sector/ey-embracing-digital-is-covid-19-the-catalyst-for-lasting-change.pdf
  • Tong, A., Flemming, K., McInnes, E., Oliver, S., & Craig, J. (2012). Enhancing transparency in reporting the synthesis of qualitative research: ENTREQ. BMC Medical Research Methodology, 12(1), 181. https://doi.org/10.1186/1471-2288-12-181
  • Wallin, E., Maathz, P., Parling, T., & Hursti, T. (2018). Self-stigma and the intention to seek psychological help online compared to face-to-face. Journal of Clinical Psychology, 74(7), 1207–1218. https://doi.org/10.1002/jclp.22583
  • Wang, J., Katz, I., Li, J., Wu, Q., & Dai, C. (2021). Mobile digital divide and older people’s access to ‘internet plus social work’: Implications from the COVID-19 help-seeking cases. Asia Pacific Journal of Social Work and Development, 31(1–2), 52–58. https://doi.org/10.1080/02185385.2020.1850332
  • Wilson, R., Baines, S., Martin, M., Richter, P., McLoughlin, I., & Maniatopoulos, G. (2017). Who is telecaring whom? Exploring the total social organization of care work in an Italian municipality. New Technology, Work and Employment, 32(3), 268–282. https://doi.org/10.1111/ntwe.12101
  • Wolf, L., & Goldkind, L. (2016). Digital native meet friendly visitor: A Flexner-inspired call to digital action. Journal of Social Work Education, 52(sup1), S99–S109. https://doi.org/10.1080/10437797.2016.1174643
  • Ybarra, M. L., & Eaton, W. W. (2005). Internet-based mental health interventions. Mental Health Services Research, 7(2), 75–87. https://doi.org/10.1007/s11020-005-3779-8
  • Zainudin, Z. N., Asri, A. S., Abu Talib, M., Hassan, S. A., Ahmad, N. A., & Yusop, Y. M. (2020). The prevalence of cyber-counselling: A systematic literature review on effectiveness and preferences. The International Journal of Academic Research in Business & Social Sciences, 10(10), 731–751. https://doi.org/10.6007/IJARBSS/v10-i10/7897