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Original Articles

MASTERING THE ART OF DISPUTE RESOLUTION: BEST PRACTICES FROM THE FMCS

Pages 1351-1377 | Published online: 07 Feb 2007

REFERENCES

  • Moore , Christopher W. 1996 . The Mediation Process: Practical Strategies for Resolving Conflict , 2 15 San Francisco : Jossey-Bass .
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  • Kolb, op. cit.
  • Noe , R.A. , Hollenbeck , J.R. , Gerhart , B. and Wright , P.M. 2000 . Human Resource Management: Gaining a Competitive Advantage , 3 Boston : Irwin .
  • Feuille , Peter . 1999 . “ Grievance Mediation ” . In Employment Dispute Resolution and Worker Rights in the Changing Workplace Edited by: Eaton , Adrienne E. and Keefe , Jeffrey H. Champaign, IL : Industrial Relations Research Association .
  • 2000 . “ FMCS ” . In Labor-Management Relations for the 21st Century Washington, DC : U.S. Government Printing Office .
  • Bingham , Lisa B. , Chesmore , Gregory , Moon , Yuseok and Napoli , Lisa Marie . 2000 . Mediating Employment Disputes at the United States Postal Service: A Comparison of In-House and Outside Neutral Mediator Models . Review of Public Personnel Administration , 20 ( 1 ) : 5 – 19 .
  • 2001 . “ Bureau of Labor Statistics ” . In Union Members in 2000 Washington, D.C. : U.S. Department of Labor .
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  • Bingham , L.B. and Chachere , D.R. 1999 . “ Dispute Resolution in Employment: The Need for Research ” . In Employment Dispute Resolution and Worker Rights in the Changing Workplace Edited by: Eaton , Adrienne E. and Keefe , Jeffrey H. Champaign, IL : Industrial Relations Research Association .
  • Montoya , John . 1998 . ‘Let′s Mediate’: A Whole New Ballgame at EEOC? . Employee Relations Law Journal , 24 ( 2 ) : 53 – 71 .
  • 2000 . Agencies Subject to ADR Portion of New Guidelines . Federal Human Resources Week , 6 ( 36 )
  • Kriesky , Jill . 1999 . “ Trends in Dispute Resolution in the Public Sector ” . In Employment Dispute Resolution and Worker Rights in the Changing Workplace Edited by: Eaton , Adrienne E. and Keefe , Jeffrey H. Champaign, IL : Industrial Relations Research Association .
  • Bingham et al., op. cit.
  • www.fjc.gov/CIVILLIT/cjra/table13.pdf (accessed Sept 2001)
  • http://www.fmcs.gov/pubinfo/Brochures/Alternative%20Dispute%20Resolution%20Services%20To%20Government.htm (accessed Sept. 2001)
  • Ibid
  • Baker , P. 1999 . Jean. ADR Assists Energy Industry Restructuring . Dispute Resolution Journal , 54 ( 1 ) : 8 – 15 .
  • Caddick , Jennifer , Jermansen , Kari , Mastrototaro , Jill and Senecah , Susan . 1999 . Conflict Assessment and the Cape Cod National Seashore . Mediation Quarterly , 17 : 21 – 39 .
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  • Bercovitch , J. and Houston , A. 2000 . Why Do They Do it Like This? An Analysis of the Factors Influencing Mediation Behavior in International Conflicts . Journal of Conflict Resolution , 44 : 170 – 202 .
  • Umbreit , Mark S. , Coates , Robert B. and Roberts , Ann Warner . 2000 . The Impact of Victim-Offender Mediation: A Cross-National Perspective . Mediation Quarterly , 17 : 215 – 229 .
  • Schwerin, op. cit.
  • Bercovitch and Houston, op. cit.
  • Koffler , Keith. U.S. 2001 . E.U. Officials to Discuss New Dispute Mediation Plan . Congress Daily , : 3
  • Umbreit et al, op. cit.
  • Kressel , Kenneth , Frontera , Edward A. , Forlenza , Samuel , Butler , Frances and Fish , Linda . 1994 . The Settlement Orientation vs. The Problem-solving Style in Custody Mediation . Journal of Social Issues , 50 : 67 – 84 .
  • Neilson , Linda C. 1994 . Mediators′ and Lawyers′ Perceptions of Education and Training in Family Mediation . Mediation Quarterly , 12 : 165 – 184 .
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  • Swenson , Leland C. 1992 . Sex and History: The Effects of Attorney Gender, Prior Mediation, and Litigation on Conciliation Court Mediation Outcomes and Parent Attitudes . Family and Conciliation Courts Review , 30 : 64 – 80 .
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  • Matloff , Gary and Smith , Stephen W. 1999 . Responding to a Schoolwide Conflict Resolution-Peer Mediation Program: Case Study of a Middle School Faculty . Mediation Quarterly , 17 : 125 – 141 .
  • Daunic , Ann P. , Smith , Stephen W. , Robinson , T. Rowand , Miller , M. David and Landry , Kristine L. 2000 . School-wide Conflict Resolution and Peer Mediation Programs: Experiences in Three Middle Schools . Intervention in School and Clinic , 36 ( 2 ) : 94 – 100 . Matloff & Smith, op. cit.
  • Honeyman , Christopher . 1993 . A Consensus on Mediators′ Qualifications . Negotiation Journal , 9 : 295 – 308 .
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  • Honeyman, op. cit.
  • 2000 . “ FMCS ” . In Toward Sound and Stable Industrial Peace Washington, DC : U.S. Government Printing Office .
  • 1996a . “ FMCS ” . In Transformation: Federal Mediation and Conciliation Service 48th Annual Report Washington, DC : U.S. Government Printing Office .
  • Kearney , Richard C. and Carnevale , David G. 2001 . Labor Relations in the Public Sector , 3 New York : Marcel Dekker .
  • 1999 . “ FMCS ” . In Conflict Resolution for Government Washington, DC : U.S. Government Printing Office .
  • FMCS, 2000, op. cit.
  • Kochan , Thomas and Cutcher-Gershenfeld , Joel . 1997 . Final Report on the National Performance Review Survey for the Federal Mediation and Conciliation Service 11 Boston : Boston: University of Massachusetts Center for Survey Research .
  • Dilts , David A. and Haber , Lawrence J. 1989 . The Mediation of Contract Disputes in the Iowa Public Sector . Journal of Collective Negotiations in the Public Sector , 18 : 145 – 151 .
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  • Barnes , C. Richard . Oct. 13, 1977 . “ Unpublished Speech to New Mediator Class of 1997 ” . Washington, DC
  • Fetterman , David M. 1989 . Ethnography: Step by Step Newbury Park, CA : Sage .
  • As a researcher one always has to make decisions about which data will shed the most light on the subject being examined. The data I collected over the four weeks of participant observation is enough to fill an entire bookshelf. Therefore, I had to be selective about what I included here. Since my primary focus in this research is dispute mediation, I decided to summarize only my observations from the dispute mediation training sequence in this article. I made this decision for two reasons. First, the FMCS has been providing dispute mediation services since its inception, so the agency has more of a history with dispute mediation than with the other services it provides. Second, the FMCS′ primary source of funding is based on the number of dispute mediation cases it handles. As such, dispute mediation is the true “workhorse” of the agency
  • 1996b . “ FMCS ” . In Forces of Change: Report of the Mediator Task Force on the Future of FMCS , 2 Washington, DC : U.S. Government Printing Office .
  • 1997a . “ FMCS ” . In Federal Mediation and Conciliation Service Strategic Plan 1997–2002 Washington, DC : Federal Mediation and Conciliation Service .
  • FMCS. 1996a, op. cit.
  • FMCS 1997a, op. cit.
  • 1997b . “ FMCS ” . In New Mediator Training Sequence I: Dispute Mediation and FMCS Administrative Procedures Mediator Handbook Washington, DC : Federal Mediation and Conciliation Service .
  • Mareschal , Patrice . 1998 . Providing High Quality Mediation: Insights from the Federal Mediation and Conciliation Service . Review of Public Personnel Administration , 18 ( 4 ) : 55 – 67 .
  • FMCS 1997b, op. cit.
  • Ibid
  • French , John R.P. and Raven , Bertram . 1959 . “ The Bases of Social Power ” . In Studies in Social Power Edited by: Cartwright , D. Ann Arbor, MI : University of Michigan Institute for Social Research .
  • Raven , Bertram . 1965 . “ Social Influence and Power ” . In Current Studies in Social Psychology Edited by: Steiner , I.D. and Fishbein , M. New York : Holt Rinehart and Winston .
  • Berkowitz , Monroe , Goldstein , Bernard and Indik , Bernard P. 1964 . The State Mediator: Background, Self-Image, and Attitudes . Industrial and Labor Relations Review , 17 : 257 – 275 .
  • Ibid., 273
  • FMCS 1997b, op. cit.
  • Ibid
  • Ibid.
  • Ibid
  • Ibid
  • Ibid
  • Ibid
  • Hummel , Ralph P. 1991 . Stories Managers Tell: Why They Are As Valid As Science . Public Administration Review , 51 : 31 – 41 .
  • Schön , Donald A. 1983 . The Reflective Practitioner: How Professionals Think in Action New York : Basic .
  • Ibid

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