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Original Articles

Improving and Controlling Business Processes

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Pages 341-344 | Published online: 15 Feb 2007

REFERENCES

  • Womack , J. P. and Jones , D. T. 1996 . Lean Thinking New York : Simon and Schuster .
  • Box , G. E.P. 1991 . Understanding Exponential Smoothing: A Simple Way of Forecast Sales and Inventory . Qual. Eng. , 3 : 561 – 566 .
  • Box , G. E.P. 2000 . Box on Quality and Discovery Edited by: Tiao , G. C. , Bisgaard , S. , Hill , W. J. , Peña , D. and Stigler , S. M. New York : John Wiley & Sons .
  • Box , G. E.P. and Luceño , A. 1997 . Statistical Control by Monitoring and Feedback Adjustment New York : John Wiley & Sons .
  • Muth , J. F. 1960 . Optimal Properties of Exponentially Weighted Forecasts . J. Am. Statist. Assoc. , 55 : 299 – 306 .

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