REFERENCES
- http://www.iso.org/iso/en/stdsdevelopment/whowhenhow/directiv.html , accessed 12 May 2005 .
- West , John E. Standards Column . Qual. Eng. 17 ( 2 ): 317 – 322 .
- West , John E. Standards Column . Qual. Eng. 15 ( 3 ): 511 – 512 .
- West , John E. Standards Column . Qual. Eng. 15 ( 4 ): 681 . [CROSSREF]
- ANSI/ISO/ASQ Q 9000–2000 , Quality Management Systems—Fundamentals and vocabulary , 2000 , ASQ . Milwaukee , WI , pp. 19 – 20 .
- West , John E. Standards Column . Qual. Eng. 14 ( 4 ): 682 – 684 .
- West , John E. Standards Column . Qual. Eng. 14 ( 4 ): 682 .