References
- Gershon , P. 2004 . Releasing Resources to the Front Line , London : HM Treasury .
- House of Commons Committee of Public Accounts . 2004 . Transforming the Performance of HM Customs and Excise through Electronic Service Delivery , London : The Stationery Office . HC 138
- Intergovernmental Advisory Group . 2003 . High Payoffs in Electronic Government: Measuring the Return on E-Government Investments , Washington D.C. : US General Services Administration .
- National Office for the Information Economy . 2003 . E-Government Benefits Study Canberra
- ODPM . 2004 . Defining E-government Outcomes for 2005 to Support the Delivery of Priority Services & National Strategy Transformation Agenda for Local Authorities in England London
- OECD . 2003 . The E-Government Imperative Paris
- OECD . 2005 . E-Government for Better Government Paris
- ∗E-government has been defined by the OECD (2003) as ‘the use of information and communication technologies [ICT], and particularly the Internet, as a tool to achieve better government’.