Notes
- Zawacki , Robert A. , Norman , Carol A. , Zawacki , Paul A. and Applegate , Paul D. 1995 . Transforming the Mature IT Organization: Reenergizing and Motivating People , 22 EagleStar Publishing .
- This shortage will continue due to the decrease of college computer science undergraduates, diversion of skilled staff to work on the Year 2000 problem, and use of Web pages
- A recent example of this philosophy was published in the September 29,1997 (page 262) issue of Fortune, where Howard Schultz, CEO of Starbucks said,“Our first priority was to take care of our people, because they were the ones responsible for communicating our passion to our customers.”
- 360 Degree Benchmarking (tm) is a trademark of Technology & Business Integrators, Inc. (TBI), Woodcliff Lake, NJ. This service analyzes the information technology function for five critical areas: human resources/culture, software development, network platform services, data center, and enterprise IT investments.