Note
- 1996 . “ These books are: Stephen Flowers ” . In Software Failure: Management Failure , Chichester , , U.K : Wiley . Robert L. Glass, Computing Calamities: Lessons Learned from Products, Projects, and Companies that Failed, Upper Saddle River, NJ: Prentice-Hall PTR (1999); Chris Sauer, Why Information Systems Fail: A Case Study Approach Henley-on-Thames, U.K.: Alfred Waller (1993).