REFERENCES
- George, D. S., 1998. “Teleconferencing support: Women with secondary breast cancer.”, International Journal of Palliative Nursing 4 (3) (1998), pp. 115–119.
- Jacoby, Mario, 1984. The Analytic Encounter—transference and the human relationship. Toronto: Inner City Books; 1984.
- McCarthy, Patricia R., and Reese, Robin G., 1990. "“Crisis intervener perceptions of the stressfulness of caller problems". In: Paper delivered at the Annual Convention of the American Psychological Association, August. 1990.
- McLennan, J., 1990. “Client's perceptions of counsellors: A brief measure for use in counselor research, evaluation and training.”, Australian Psychologist 25 (1990), pp. 133–44.
- McLennan, J., Culkin, K., and Courtney, P., 1994. “Telephone counsellors' conceptualizing abilities and counseling skills.”, British Journal of Guidance and Counseling 22 (2) (1994), pp. 183–96.
- McLeod, J., 1993. An introduction to counselling. Buckingham: Open University Press; 1993.
- McLeod, J., 1994. Doing counselling research. London: Sage; 1994.
- Rosenfield, M., 1997. Counselling by Telephone. London: Sage; 1997.
- Rosenfield, M., and Smillie, E., 1998. “Group Counselling by Telephone.”, British Journal of Guidance and Counseling 26 (1) (1998), pp. 11–19.
- Rosenfield, M., and Urben, L., 1994. Running a telephone cancer support group—evaluation of a short-term project. London: Cancerlink; 1994.
- Telephone Helplines Association, 1999. Guidelines for Good Practice, . London: Telephone Helplines Association; 1999.