References
- Abramowitz , S. , Cote , A. A. and Berry , E. 1987 . Analyzing patient satisfaction: A multi analytic approach . Quality Review Bulletin , 13 ( 4 ) : 122 – 130 .
- American Association of Retired Persons . 1990 . Understanding senior housing in the 1990′s : An AARP Survey of Consumer Preferences, Concerns, and Needs , Washington, DC : AARP Health Advocacy Services Section .
- Bear , M. and Bowers , C. 1998 . Using a nursing framework to measure client satisfaction at a nurse managed clinic . Public Health Nursing , 15 ( 1 ) : 50 – 59 .
- Bear , M. and Sauer , Community M. Based Service Use with service coordinators and case managers in a shared cost program . Journal Gerontological Social Work , (In Press)
- Capitman , R. , Abrahams , R. and Ritter , G. 1997 . Measuring the adequacy of home care for frail elders . The Gerontologist , 37 ( 3 ) : 303 – 383 .
- Collins , J. and Ferguson , S. 1992 . The Client Satisfaction Instruments. , Winter Park, FL : East Central Florida Planning Council . (Quality Assurance Task Force Document)
- Florida Demographic Estimating Conference . Author .
- Forbes , D. A. 1996 . Clarification of the constructs of satisfaction and dissatisfaction with home care . Public Health Nursing , 13 ( 6 ) : 377 – 385 .
- French , K. 1981 . Methodological considerations in hospital opinion surveys . International Journal of Nursing Studies , 18 : 7 – 32 .
- Geron , S. M. 1997 . The home care satisfaction measures: Study design and initial results of item analysis. , Boston University . Unpublished manuscript
- Hayes , B. 1992 . Measuring customer satisfaction: Development and use of questionnaires , Milwaukee, WI : ASQC Quality Press .
- Holland , J. , Ganz , L. , Higgins , P. and Antonelli , K. 1995 . Service coordinators in senior housing: An exploration of an emerging role in long-term care . Journal of Case Management , 4 ( 3 ) : 108 – 111 .
- Kawabori , C. and Duffin , T. 1978 . Quality satisfaction instrument: A guide for measuring service quality through consumer satisfaction , Seattle WA : Administration on Aging, Region Ten .
- Kisor , A. 1996 . The development of an instrument to measure consumer attitudes toward cost sharing under older Americans programs. , Doctoral Dissertation Virginia Commonwealth University .
- Larsen , D. L. , Attkisson , C. , Hargreaves , W. and Nguyen , T. 1979 . Assessment of client/patient satisfaction: Development of a general scale . Evaluation and Program Planning , 2 : 197 – 207 .
- Linder-Pelz , S. 1982 . Social psychological determinants of patient satisfaction: A test of five hypotheses . Social Science Medicine , 16 : 583 – 589 .
- Murakami , E. November 1994 . ElderTransit facts: Improving travel for the elderly , November , Washington, DC : National Eldercare Institute on Transportation .
- National Association for Home Care . 1997 . Home care and hospice staff productivity , Washington, DC : Author .
- National Eldercare Institute on Transportation . Meeting the challenge: Mobility for elders (Prepared for the Administration on Aging) . Washington, DC : Author .
- Nunnally , J. M. 1978 . Psychometric theory. (2nd Ed.) , New York : McGraw Hill .
- Osterkemp , L. B. and Chapin , R. K. 1995 . Community-based volunteer home repair and home-maintenance program for elders: An effective paradigm? . Journal of Gerontological Social Work , 24 ( 2 ) : 555 – 73 .
- Patterson , A. H. 1985 . Fear of crime and other barriers to use of public transportation by the elderly . Journal of Architectural Planning and Research , 2 : 277 – 288 .
- Pynoos , J. 1992 . Strategies for home modification and repair . Generations , 16 ( 2 ) : 21 – 25 .
- Rabiner , D. 1992 . The relationship between program participation, use of formal in-home services and satisfaction with care in an elderly population . Gerontolo-gist , 35 ( 2 ) : 186 – 195 .
- Reeder , P. J. and Chen , S. C. 1990 . A client satisfaction survey in home health care . Journal of Nursing Quality Assurance , 5 ( 1 ) : 16 – 24 .
- Riley , P. , Fortinsky , R. H. and Coburn , A. F. 1992 . Developing consumer centered quality assurance strategies for home care . Journal of Case Management , 1 ( 2 ) : 39 – 48 .
- Riley , T. and Mollica , R. 1996 . The Arizona long term care system . Journal of Case Management , 5 ( 2 ) : 78 – 82 .
- Schulman , A. 1996 . Service coordination: Program development and initial findings . Journal of Long-Term Home Health Care , 15 ( 2 ) : 5 – 12 .
- Shaughnessy , P. W. , Schlenker , D. F. Hittle , R. 1994 . A study of home health care quality and cost under capitated and fee-for-service payment systems , Denver, CO : Center for Health Policy Research .
- Sheehan , N. 1996 . Management issues in service coordination: The experience of the residence services program . Journal of Gerontological Social Work , 26 ( 1/2 ) : 71 – 86 .
- Strasser , S. , Schweikhart , S. , Welch , G. and Burge , J. 1995 . Satisfaction with medical care . Journal of Health Care Marketing , 3 : 34 – 44 .
- Surpin , R. and Grumm , F. 1990 . Building the home care triangle: Clients and families, paraprofessionals and agencies . Caring , 9 ( 4 ) : 6 – 15 .
- United States Bureau of the Census . 1996 . Current Population Reports (P25–1130). , Washington, DC : Author .
- United States Senate Special Committee on Aging . 1990 . Developments in Aging: 1990 Volume 1. (Report 101-249) , Washington, DC : United States Government Printing Office .
- Wacker , R. R. , Roberto , K. A. and Piper , L. E. 1998 . Community Resources for Older Adults , Thousand Oaks, CA : Pine Forge Press .
- Ware , J. , Snyder , M. , Wright , W. R. and Davies , A. 1983 . Defining and measuring patient satisfaction with medical care . Evaluation and Program Planning , 6 : 247 – 263 .
- Weisman , C. and Nathanson , C. 1985 . Professional satisfaction and client outcomes. A comparative organizational analysis . Medical Care , 23 ( 10 ) : 1179 – 1192 .
- Westra , B , Cullen , L. , Brody , D. , Jump , P. , Geanon , L. and Milad , E. 1995 . Development of the home care client satisfaction instrument . Public Health Nursing , 2 ( 6 ) : 393 – 399 .