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The Reference Librarian Volume 36, 2002 - Issue 75-76
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THE NATURE OF THE PROBLEM: EFINITIONS, SCOPE AND EXTENT, HISTORICAL PERSPECTIVES, AND DIVERSE CLIENTELE

The Difficult Patron in the Academic Library

Problem Issues or Problem Patrons?

Patience L. Simmonds Penn State Erie, The Behrend College Library, Station Road, Erie, PA, 16563, USA
&
Jane L. Ingold Penn State Erie, The Behrend College Library, Station Road, Erie, PA, 16563, USA
Pages 55-66 | Published online: 22 Oct 2008

References

  • Josey , E. J. 1964 . “Enhancing and Strengthening Faculty Library Relationships.” . Journal of Negro Education. , 33 ( Issue 2 ) Spring : 191 – 196 .
  • Biggs , Mary . 1981 . “Sources of Tension and Conflict Between Librarians and Faculty.” . Journal of Higher Education , 52 ( No. 2 ) : 157 – 201 .
  • Biggs , Mary . 1981 . “Sources of Tension and Conflict Between Librarians and Faculty.” . Journal of Higher Education , 52 ( No. 2 ) : 157 – 201 .
  • Sarkodie-Mensah , Kwasi . 2000 . “The Difficult Patron Situation: A Window of Opportunity to Improve Library Services.” . Catholic Library World , 72 ( No. 7 ) March : 159 – 167 .
  • Turner , Anne M. 1993 . It Comes with the Territory: Handling Problem Situations in Libraries , 5 Jefferson, North Carolina and London : McFarland & Company, Inc. .
  • Lyle , Guy . 1963 . The President, the Professor, and the College Library , 28 New York : H. W. Wilson .
  • Sarkodie-Mensah , Kwasi . 2000 . “The Difficult Patron Situation: A Window of Opportunity to Improve Library Services.” . Catholic Library World , 72 ( No. 7 ) March : 159 – 167 .
  • Biggs , Mary . 1981 . “Sources of Tension and Conflict Between Librarians and Faculty.” . Journal of Higher Education , 52 ( No. 2 ) : 157 – 201 .

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