Mediated Online Searching and Digital Reference

References

• Carter , D. S. and Janes , J. 2000 . Unobtrusive data analysis of digital reference questions and service at the Internet public library: An exploratory study . Library Trends , 49 ( 2 ) : 251 – 265 .
   Web of Science ®Google Scholar
• Diamond , W. and Pease , B. 2001 . Digital reference: A case study of question types in an academic library . Reference Services Review , 29 ( 3 ) : 210 – 218 .
   Google Scholar
• Dilevko , J. 2001 . An ideological analysis of digital reference service models . Library Trends , 50 ( 2 ) : 218 – 244 .
   Web of Science ®Google Scholar
• Ellis , L. and Francoeur , S. 2001 . Applying information competency to digital reference . Proceedings of Libraries and Librarians: Making a Difference in the Knowledge Age . August 16–25 2001 , Boston, MA..
   Google Scholar
• Ellis , D. , Wilson , T. D. , Ford , N. , Foster , A. , Lam , H. M. , Burton , R. and Spink , A. 2002 . Information seeking and mediated searching. Part 5. User-intermediary interaction . Journal of the American Society for Information Science and Technology , 53 ( 11 ) : 879 – 882 .
   Web of Science ®Google Scholar
• Foley , M. 2002 . Instant messaging reference in an academic library: A case study . College and Research Libraries , 63 ( 1 ) : 36 – 45 .
   Web of Science ®Google Scholar
• Foster , J. 1999 . Web reference: A virtual reality . Public Libraries , 38 ( 2 ) : 94 – 95 .
   Google Scholar
• Gray , S. M. 2000 . Virtual reference services: Directions and agendas . Reference and User Services Quarterly , 39 ( 4 ) : 365 – 375 .
   Web of Science ®Google Scholar
• Gross , M. and McClure , C. 2001 . Assessing quality in digital reference services site visit reports: State Library of Florida, Bureau of Library and Network Services and Tampa-Hillsborough County Public Library System Research Report. ED457863.
   Google Scholar
• Hattery , M. 1999 . Reference service in the digital age: Three projects . Information Retrieval and Library Automation , 34 ( 9 ) : 1 – 2 .
   Google Scholar
• Janes , J. 2001 . “ Digital reference services in public and academic libraries ” . In Evaluating Networked Information Services: Techniques, Policy, Issues , Edited by: McClure , C. and Bertot , J. 175 – 195 . Information Today, Inc. .
   Google Scholar
• Janes , J. , Hill , C. and Rolfe , A. 2001 . Ask-an-expert services analysis . Journal of the American Society for Information Science and Technology , 52 ( 13 ) : 1106 – 1121 .
   Web of Science ®Google Scholar
• Kasowitz , A. S. 2001 . Trends and issues in digital reference services ERIC Report (EDO-IR-2001–07).
   Google Scholar
• Koyama , J. T. 1998 . http://digiref.scenarios.issues . Reference and User Services Quarterly , 38 ( 1 ) : 51 – 53 .
   Web of Science ®Google Scholar
• Kresh , D. N. 2000 . Offering high quality reference service on the Web: The collaborative digital reference service . D-Lib Magazine , 6 ( 6 )
   Google Scholar
• Kresh , D. N. 2001 . From ssh to search engine: Reference.net on the web . Information Technology and Libraries , 20 ( 3 ) : 139 – 142 .
   Web of Science ®Google Scholar
• Lankes , D. 1998 . AskA's: Lesson learned from k-12 digital reference services . Reference and User Services Quarterly , 38 ( 1 ) : 63 – 71 .
   Web of Science ®Google Scholar
• Lankes , R. D. , McClure , C. and Gross , M. 2001 . Assessing quality in digital reference services . Proceedings of the Annual Meeting of the American Society for Information Science and Technology . November 3–8 2001 , Washington, DC. pp. 323 – 329 .
   Google Scholar
• Marvin , S. 2002 . Process for developing e-services . Proceedings of the Information Today conference . May 14–16 2002 , New York. pp. 255 – 258 .
   Google Scholar
• Mon , L. 2000 . Digital reference service . Government Information Quarterly , 17 ( 3 ) : 309 – 318 .
   Web of Science ®Google Scholar
• Oder , N. 2001 . The shape of e-reference . Library Journal , 126 ( 2 ) : 46 – 50 .
   Web of Science ®Google Scholar
• Rockman , I. F. 2001 . Visionary pragmatism in an e-library environment . Reference Services Review , 29 ( 3 ) : 169 – 170 .
   Google Scholar
• Saracevic , T. , Spink , A. and Wu , M. Users and intermediaries in information retrieval: What are they talking about? . Proceedings of the 6th International Conference on User Modeling, Chia Laguna . June 2–5 1997 , Sardinia-Italy. pp. 44 – 54 .
   Google Scholar
• Schneider , K. G. 2000 . The distributed librarian: Live, online, real-time reference . American Libraries , 31 ( 10 ) : 64
   Google Scholar
• Spink , A. , Goodrum , A. and Robins , D. 1998 . Elicitations behavior during mediated information retrieval . Information Processing and Management , 34 ( 2/3 ) : 257 – 274 .
   Web of Science ®Google Scholar
• Spink , A. , Ozmutlu , H. C. and Ozmutlu , S. 2002 . Multitasking information seeking and searching processes . Journal of the American Society for Information Science and Technology , 53 ( 8 ) : 639 – 652 . (forthcoming)
   Web of Science ®Google Scholar
• Spink , A. and Sollenberger , M. Elicitation purposes and tasks during mediated information search
   Google Scholar
• Spink , A. , Wilson , T. D. , Ford , N. A. , Foster , A. and Ellis , D. 2002 . Information seeking and mediated searching. Part III. Successive searching . Journal of the American Society for Information Science and Technology , 53 ( 9 ) : 716 – 727 .
   Web of Science ®Google Scholar
• Stemper , J. A. and Butler , J. T. 2001 . Developing a model to provide digital reference services . Reference Services Review , 29 ( 3 ) : 172 – 188 .
   Google Scholar
• Straw , J. E. 2000 . A virtual understanding: The reference interview and question negotiation in the digital age . Reference and User Services Quarterly , 39 ( 4 ) : 376 – 379 .
   Web of Science ®Google Scholar
• Stromont , S. 2001 . Going where the users are: Live digital reference . Information Technology and Libraries , 20 ( 3 ) : 129 – 134 .
   Web of Science ®Google Scholar
• Tenopir , C. and Ennis , L. 1998 . The digital reference world of academic libraries . Online , 22 ( 4 ) : 22 – 28 .
   Web of Science ®Google Scholar
• Trump , J. F. and Tuttle , I. P. 2001 . Here, there and everywhere: Reference at the point-of-need . Journal of Academic Librarianship , 27 ( 6 ) : 464 – 466 .
   Web of Science ®Google Scholar
• White , M. 2001a . Diffusion of an innovation: Digital reference service in Carnegie Foundations Master's (comprehensive) academic institution libraries . Journal of Academic Librarianship , 27 ( 3 ) : 173 – 187 .
   Web of Science ®Google Scholar
• White , M. 2001b . Digital reference services: Framework for analysis and evaluation . Library and Information Science Research , 23 ( 3 ) : 211 – 231 .
   Web of Science ®Google Scholar
• Wilson , M. C. 2000 . Evolution or entropy: Changing reference user culture and the future of reference librarians . Reference and Library Services Quarterly , 39 ( 4 ) : 387 – 390 .
   Web of Science ®Google Scholar