445
Views
18
CrossRef citations to date
0
Altmetric
Original Articles

Current Human Resources Practices Affecting the Employment of Persons with Disabilities in Selected Toronto Hotels

A Case Study

Pages 15-30 | Received 15 Jan 2004, Accepted 25 Mar 2004, Published online: 21 Sep 2008

References

  • Canadian Centre for Disability Studies . 2001 . Building bridges between the corporate sector and the disability community Retrieved November 15, 2002, from http://www.disabilitystudies.ca/bridgestoc.html
  • Canadian Human Rights Commission . 1995 . Employment equity Retrieved November 25, 2002, from http://www.chrc-ccdp.ca/ee/Acts/act-ee.asp
  • Canadian Standards Association . 2002 . B 480–02 Customer service standards for people with disabilities , Toronto : Canadian Standards Association .
  • Colliers International Hotels . 2003 . INNvestment Canada: Third Quarter 2003 Retrieved November 03, 2003, from http://www.hotel-online.com/News/PR2003_4th/Nov03_Colliers3rdQtr.html
  • Hammett , C. 2003 . The dollars and sense of workplace accommodation . Your Workplace , : 12 – 13 . Oct./Nov.
  • Human Resources Development Canada . 2003 . Defining disability: A complex issue 1 – 84 . Gatineau, Quebec, Cat. No.: RH37–4/3–2003
  • Human Resources Development Canada . 2002 . Advancing the inclusion of persons with disabilities Retrieved January 03, 2003, from http://www.hrdc-drhc.gc.ca/hrib/sdd-dds/odi/documents/pdfs/fdr.pdf
  • Human Resources Development Canada . 2002 . Office for Disability Issues: Strategic Plan 2002–2007 1 – 35 . Cat. No. RH37–4/2–2002 Gatineau, Quebec
  • Kelliher , C. and Johnson , K. 1997 . Personnel management in hotels-an update: A move to human resource management? . Progress in Tourism and Hospitality Research , 3 : 321 – 331 .
  • Kregel , J. 1999 . Why it pays to hire workers with developmental disabilities . Focus on autism and other developmental disabilities , 14 ( 3 ) : 130 – 132 . 139
  • KPMG . 2002 . Canada's accommodation industry 2001 , Toronto : KPMG .
  • KPMG . 1995 . Human resources study of the Canadian accommodation industry , Toronto : KPM .
  • Little , B. 2003 . By all measures, job market ended year with a bang . The Globe and Mail , January 13 Canadian Business, B3
  • Little , D. 1999 . Employment and remuneration in the services industries since 1984 , Ottawa : Services Division, Statistics Canada . (63F0002XPB NO. 24)
  • McCallum , J. and Holt , D. 2000 . Outlook for people with disabilities … Cautious optimism on a mounting 21st century social challenge Royal Bank of Canada: Current Analysis
  • Mok , C. 2002 . “ Managing diversity in hospitality organizations ” . In Human Resource Management: International Perspectives in Hospitality and Tourism , Edited by: D'Annunzio-Green , N. , Maxwell , G. and Watson , S. London : Continuum .
  • Ontario Restaurant Hotel and Motel Association . 2003 . Speech from the Throne: Short, but hardly sweet . Insider , 28 : 1 – 2 . November 20th
  • Pollard , A. An update on Canada's accommodation industry . Speech held at the National Conference for Hotel Executives . Calgary, AB. October 27 . Days Inn Canada
  • Price , E. 1994 . Poor personnel practice in the hotel and catering industry: does it matter? . Human Resource Management Journal , 4 ( 4 ) : 44 – 62 .
  • Smith Travel Research and HVS International . 2003 . Canadian lodging outlook: September 2003 , Toronto : Smith Travel Research and HVS International .
  • Statistics Canada . 2002 . Employment by industry and sex Retrieved February 1, 2003, from http://www.statcan.ca/english/Pgdb/labor10b.htm
  • Statistics Canada . 2001 . A profile of disability in Canada: Participation and activity limitation survey Retrieved January 26, 2003, from http://www.statcan.ca/start.htmlCatalogue No. 89–579-XIE, Ottawa
  • Stone , D. and Colella , A. 1996 . A model of factors affecting the treatment of disabled individuals in organizations . Academy of Management Review , 21 : 352 – 401 .
  • Chamber U. S.'s Center for Workforce Preparation . 2003 . Employers turning to non-traditional sources of labour . Fast Facts, II , 1 : 1 – 2 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.