REFERENCES
- Andereck , K. L. and Caldwell , L. L. 1994 . Variable selection in tourism market segmentation models. . Journal of Travel Research , 33 ( 2 ) : 40 – 46 .
- Baloglu , S. , Pekcan , A. , Chen , S. and Santos , J. 2003 . The relationship between destination performance, overall satisfaction and behavioral intention for distinct segments. . Journal of Quality Assurance in Hospitality and Tourism , 4 ( 3/4 ) : 149 – 165 .
- Churchill , G. A. Jr. and Suprenant , C. 1982 . An investigation into the determinants of consumer satisfaction. . Journal of Marketing Research , 19 ( November ) : 491 – 504 .
- Cronin , J. J. and Taylor , S. A. 1992 . Measuring service quality: A reexamination and extension. . Journal of Marketing , 56 ( 3 ) : 55 – 68 .
- Ekinci , Y. 2003 . Which comparison standard should be used for service quality and customer satisfaction? . Journal of Quality Assurance in Hospitality and Tourism , 4 ( 3/4 ) : 61 – 75 .
- Erevelles , S. and Leavitt , C. 1992 . A comparison of current models of consumer satisfaction/dissatisfaction. . Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior , 5 : 104 – 114 .
- Fallon , P. and Schofield , P. 2003 . “Just trying to keep the customer satisfied”: A comparison of models used in the measurement of tourist satisfaction. . Journal of Quality Assurance in Hospitality and Tourism , 4 ( 3/4 ) : 77 – 96 .
- Folkes , V. S. 1984 . Consumer reactions to product failure: An attributional approach. . Journal of Consumer Research , 10 : 398 – 409 .
- Giese , J. L. and Cote , J. A. 2000 . “ Defining consumer satisfaction ” . In Academy of Marketing Science Review (on line). Available: www.amsreview.org/articles/giese01–2000.pdf.
- Glynia , E. , Lytras , P. and Maras , D. 2004 . Animation: Recreation and Sport in Tourism. Athens : Interbooks. .
- Huh , J. and Uysal , M. 2003 . Satisfaction with cultural/heritage sites: Virginia historic triangle. . Journal of Quality Assurance in Hospitality and Tourism , 4 ( 3/4 ) : 177 – 194 .
- Hurst , F. 1994 . “En route surveys.” . In Travel, Tourism, and Hospitality Research: A Handbook for Managers and Researchers, , 2nd ed. Edited by: Ritchie , J. R. B. and Goeldner , C. R. 453 – 471 . New York : John Wiley & Sons, Inc. .
- Kozak , M. , Bigne , E. and Andreu , L. 2003 . Limitations of cross-cultural customer satisfaction research and recommending alternative methods. . Journal of Quality Assurance in Hospitality and Tourism , 4 ( 3/4 ) : 37 – 59 .
- Knutson , B. J. , Singh , A. J. , Yen , H. and Bryant , B. E. 2003 . Guest satisfaction in the U.S. lodging industry: Using the ACSI model as a service quality scoreboard. . Journal of Quality Assurance in Hospitality and Tourism , 4 ( 3/4 ) : 97 – 118 .
- Lee , J. , Graefe , A. R. and Burns , R. C. 2004 . Service quality, satisfaction, and behavioral intention among forest visitors. . Journal of Travel & Tourism Marketing , 17 ( 1 ) : 73 – 82 .
- McQuitty , S. , Finn , A. and Wiley , J. B. 2000 . “ Systematically varying consumer satisfaction and its implications for product choice ” . In Academy of Marketing Science Review (on line). Available: www.amsreview.org/articles/mcquity10–2000.pdf
- Morgan , M. J. , Attaway , J. A. and Griffin , M. 1996 . The role of product/service experience in the satisfaction formation process: A test of moderation. . Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior , 9 : 104 – 114 .
- Neal , J. D. 2003 . The effect of length of stay on travelers' perceived satisfaction with service quality. . Journal of Quality Assurance in Hospitality and Tourism , 4 ( 3/4 ) : 167 – 176 .
- Noe , F. P. and Uysal , M. 2003 . Social interaction linkages in the service satisfaction model. . Journal of Quality Assurance in Hospitality and Tourism , 4 ( 3/4 ) : 7 – 22 .
- Oliver , R. L. 1980 . A cognitive model of the antecedents and consequences of satisfaction decisions. . Journal of Marketing Research , 17 ( Nov. ) : 460 – 469 .
- Oliver , R. L. and DeSarbo , W. S. 1988 . Response determinants in satisfaction judgments. . Journal of Consumer Research , 14 ( March ) : 495 – 507 .
- Satish , C. and Menezes , D. 2001 . Applications of multivariate analysis in international tourism research: The marketing strategy perspective of NTOs. . Journal of Economic and Social Research , 3 ( 1 ) : 77 – 98 .
- Shanka , T. and Taylor , R. 2003 . An investigation into the perceived importance of service and facility attributes to hotel satisfaction. . Journal of Quality Assurance in Hospitality and Tourism , 4 ( 3/4 ) : 119 – 134 .
- Sung , H. Y. , Morrison , A. M. and O'Leary , J. T. 2000 . Segmenting the adventure travel market by activities: From the North American industry providers' perspective. . Journal of Travel & Tourism Marketing , 9 ( 4 ) : 1 – 20 .
- Tian-Cole , S. and Cromption , J. L. 2003 . A conceptualization of the relationships between service quality and visitor satisfaction, and their links to destination selection. . Leisure Studies , 22 : 65 – 80 .
- Webb , D. and Hassall , K. 2002 . Measuring visitor satisfaction with Western Australia's conservation estate. . Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior , 15 : 81 – 98 .
- Westbrook , R. A. 1987 . Product/consumption-based affective responses and post-purchase processes. . Journal of Marketing Research , 24 ( August ) : 258 – 270 .