References
- Bailey , J. E. and Pearson , W. S. 1983 . Development of a tool of measuring and analyzing computer user satisfaction . Management Science , 29 ( 5 ) : 530 – 545 .
- Ballantine , J. , Bonner , M. , Levy , M. , Martin , A. , Munro , I. and Powell , P. L. 1996 . The 3-D model of information system's success: The search for the dependent variable continues . Information Resources Management Journal , 9 ( 4 ) : 5 – 14 .
- Baroudi , J. J. and Orlikowski , W. J. 1988 . A short-form measure of user information satisfaction: A psychometric evaluation of notes on use . Journal of Managements Information Systems , 29 ( 3 ) : 93 – 108 .
- Brancheau , C. J. and Brown , C. V. 1993 . The management of end-user computing: Status and directions . ACM Computing Surveys , 25 ( 4 ) : 437 – 482 .
- Davis , F. D. 1989 . Perceived usefulness, perceived ease of use and user acceptance of information technology . MIS Quarterly , 13 ( 3 ) : 319 – 340 .
- DeLone , W. H. 1988 . Determinants of success for computer usage in small business . MIS Quarterly , 12 ( 1 ) : 51 – 61 .
- DeLone , W. H. and McLean , E. R. 1992 . Information systems success: The quest for the dependent variable . Information Systems Research , 3 ( 1 ) : 60 – 95 .
- DeLone , W. H. and McLean , E. R. 2003 . The DeLone and McLean model of information systems success: A ten-year update . Journal of Management Information Systems , 19 ( 4 ) : 9 – 23 .
- Doll , W. J. and Trkzadeh , G. 1988 . The measurement of end-user computing satisfaction . MIS Quarterly , 33 ( 4 ) : 259 – 274 .
- Ein-Dor , P. and Segev , E. 1978 . Organizational context and the success of management information systems . Management Science , 24 ( 10 ) : 1064 – 1077 .
- Etezadi-Amoli , J. and Farhoomand , A. F. 1996 . A structural model of end user computing satisfaction and user performance . Information & Management , 30 : 65 – 73 .
- Galletta , D. F. and Lederer , A. L. 1989 . Some cautions on the measurement of user information satisfaction . Decision Sciences , 20 ( 3 ) : 419 – 438 .
- Goodhue , D. L. and Thompson , R. L. 1995 . Task-technology fit and individual performance . MIS Quarterly , 19 ( 2 ) : 213 – 236 .
- Guimaraes , T. and Igbaria , M. 1997 . Client/server system success: Exploring the human side . Decision Sciences , 28 ( 4 ) : 851 – 875 .
- Hair , J. , Anderson , R. , Tatham , R. and Black , W. 1998 . Multivariate data analysis , 5th ed. , Upper Saddle River, NJ : Prentice-Hall Inc. .
- Ishman , M. D. 1996 . Measuring information success at the individual level in cross-cultural environments . Information Resources Management Journal , 9 ( 4 ) : 16 – 17 .
- Jiang , J. J. , Klein , G. and Carr , C. L. 2002 . Measuring information system service quality: SERVQUAL from the other side . MIS Quarterly , 26 ( 2 ) : 145 – 166 .
- Kasavana , M. L. 1978 . Hotel information system , Boston : CBI publishing company .
- Kennerley , M. and Neely , A. Evaluating the impact of information systems on business performance . The Fifth International Conference of The European operations Management Association . pp. 14 – 17 . Dublin : Trinity College .
- Kettinger , W. J. and Lee , C. C. 1994 . Perceived service quality and user satisfaction with the information services function . Decision Sciences , 25 ( 5/6 ) : 737 – 766 .
- Kettinger , W. J. and Lee , C. C. 1997 . Pragmatic perspectives on the measurement of information systems service quality . MIS Quarterly , 21 ( 2 ) : 223 – 240 .
- King , W. R. and Epstein , B. 1983 . Assessing information system value . Decision Sciences , 14 ( 1 ) : 34 – 45 .
- Landrum , H. and Prybutok , V. R. 2004 . Measuring service quality in the information service industry . European Journal of Operational Research , 156 ( 3 ) : 628 – 642 .
- Lee , M. K. O. and Pow , J. 1996 . Information access behavior and expectation of quality: Two factors affecting the satisfaction of users of clinical hospital information systems . Journal of Information Science , 22 ( 3 ) : 171 – 179 .
- Mason , R. O. 1978 . Measuring information output: A communication systems approach . Information & Management , 1 ( 5 ) : 219 – 234 .
- Miller , J. and Doly , B. A. 1987 . Measuring the effectiveness of computer-based information systems in the financial services sector . MIS Quarterly , 11 ( 1 ) : 106 – 124 .
- Moore , G. C. and Benbasat , I. 1990 . Development of an instrument to measure the perception of adopting an information technology innovation . Information Systems Research , 2 ( 3 ) : 192 – 222 .
- Myers , B. L. , Kappelman , B. L. and Prybutok , V. R. 1997 . A comprehensive model for assessing the quality and productivity of the information system's function: Toward a theory for information systems assessment . Information Resource management Journal , 10 ( 1 ) : 6 – 25 .
- Pitt , L. F. , Watson , R. T. and Kavan , C. B. 1995 . Service quality: A measure of information systems effectiveness . MIS Quarterly , 19 ( 2 ) : 173 – 188 .
- Saarinen , T. 1996 . An expanded instrument for evaluating information system success . Information & Management , 31 ( 2 ) : 103 – 118 .
- Seddon , P. , Staples , S. and Patnayakuni , R. 1999 . The dimensions of information systems success . Communication of Association for Information Systems , 2 : 20
- Seddon , P. B. 1997 . A respecification and extension of the DeLone and McLean model of IS success . Information Systems Research , 8 ( 3 ) : 240 – 253 .
- Shannon , C. E. and Weaver , W. 1949 . The mathematical theory of communication , Urbana, IL : University of Illinois Press .
- Srinivasan , A. 1985 . Alternative measure of system effectiveness: Association and implication . MIS Quarterly , 9 ( 3 ) : 243 – 253 .
- Swanson , E. B. 1974 . Management information systems: Appreciation and involvement . Management Science , 21 ( 2 ) : 178 – 188 .
- Vijayasarathy , L. R. 2003 . Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model . Information & Management , 41 : 747 – 762 .
- Wang , R. Y. and Strong , D. M. 1996 . Beyond accuracy: What data quality means to data consumers . Journal of Measuring Information Systems , 12 ( 4 ) : 5 – 34 .
- Wixom , B. H. and Watson , H. J. 2001 . An empirical investigation of the factors affecting data warehousing success . MIS Quarterly , 25 ( 1 ) : 17 – 41 .