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Original Articles

Workload Measurement

An Approach for Hospital Libraries

Pages 1-10 | Received 21 Mar 2005, Accepted 05 Apr 2005, Published online: 08 Sep 2008

References

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  • Blagden , J and Harrington , J . 1990 . How good is your library? A review of approaches to the evaluation of library and information services , London : ASLIB .
  • Cokins , G . 2004 . Performance management: finding the missing pieces , Hoboken, NJ : John Wiley .
  • Davies , J E . 2002 . What gets measured, gets managed: statistics and performance indicators for evidence based management . Jour Libr Inform Sci , 34 ( 3 ) Sept. : 129 – 33 .
  • Shaughnessy , T W . 1990 . Assessing library effectiveness . Jour Libr Admin , 12 ( 1 ) : 1 – 8 .
  • Wallace , D P . 2001 . Library evaluation: a casebook and can-do guide , Englewood, (CO) : Libraries Unlimited .
  • Zweizig , D , Johnson , D W , Robbins , J and Besant , M . 1996 . The Tell-It! Manual: The complete program for evaluating library performance , Chicago : ALA .

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