References
- Groves JE. Taking care of the hateful patient. N Engl J Med. 1978;298:883–887. doi:10.1056/NEJM197804202981605
- Jackson JL, Kroenke K. Difficult patient encounters in the ambulatory clinic: clinical predictors and outcomes. Arch Intern Med. 1999;159:1069–1075.
- Hahn SR. Physical symptoms and physician-experienced difficulty in the physician-patient relationship. Ann Intern Med. 2001;134:897–904.
- Hull SK, Broquet K. How to manage difficult patient encounters. Fam Pract Manag. 2007;14:30–34.
- An PG, Rabatin JS, Manwell LB, Linzer M, Brown RL, Schwartz MD. Burden of difficult encounters in primary care: data from the minimizing error, maximizing outcomes study. Arch Intern Med. 2009;169:410–414. doi:10.1001/archinternmed.2008.549
- Haas LJ, Leiser JP, Magill MK, Sanyer ON. Management of the difficult patient. Am Fam Physician. 2005;72:2063–2068.
- Hinchey SA, Jackson JL. A cohort study assessing difficult patient encounters in a walk-in primary care clinic, predictors and outcomes. J Gen Intern Med. 2011;26:588–594. doi:10.1007/s11606-010-1620-6
- Steinmetz D, Tabenkin H. The ‘difficult patient’ as perceived by family physicians. Fam Pract. 2001;18:495–500. doi:10.1093/fampra/18.5.495
- Smith RC, Lyles JS, Gardiner JC, et al. Primary care clinicians treat patients with medically unexplained symptoms: a randomized controlled trial. J Gen Intern Med. 2006;21:671–677. doi:10.1111/j.1525-1497.2006.00460.x
- Martin EB Jr, Mazzola NM, Brandano J, Luff D, Zurakowski D, Meyer EC. Clinicians’ recognition and management of emotions during difficult healthcare conversations. Patient Educ Couns. 2015;98:1248–1254. doi:10.1016/j.pec.2015.07.031
- Renouf T, Mitchell K, Hollett S, Angus K, Dubrowski A. Deteriorating patient scenario for simulation-based training of difficult patient encounters in the emergency room. Cureus. 2014;6:e192.
- Bressmann T, Eriks-Brophy A. Use of simulated patients for a student learning experience on managing difficult patient behaviour in speech-language pathology contexts. Int J Speech Lang Pathol. 2012;14:165–173. doi:10.3109/17549507.2011.638727
- Marken PA, Zimmerman C, Kennedy C, Schremmer R, Smith KV. Human simulators and standardized patients to teach difficult conversations to interprofessional health care teams. Am J Pharm Educ. 2010;74:120. doi:10.5688/aj7407120
- Boendermaker PM, Faber V, Weijmar Schultz WC. Dealing with difficult sexual questions during consultations: a new training program. J Psychosom Obstet Gynaecol. 2008;29:79–82. doi:10.1080/01674820802095707
- Levinson W, Roter D. The effects of two continuing medical education programs on communication skills of practicing primary care physicians. J Gen Intern Med. 1993;8:318–324. doi:10.1007/bf02600146
- Roter DL, Hall JA, Kern DE, Barker LR, Cole KA, Roca RP. Improving physicians’ interviewing skills and reducing patients’ emotional distress: a randomized clinical trial. Arch Intern Med. 1995;155:1877–1884.
- Joos SK, Hickam DH, Gordon GH, Baker LH. Effects of a physician communication intervention on patient care outcomes. J Gen Intern Med. 1996;11:147–155. doi:10.1007/bf02600266
- Levine AI, DeMaria S Jr., Schwartz AD, Sim AJ. The Comprehensive Textbook of Healthcare Simulation. New York: Springer; 2013.
- Kirkpatrick D, Kirkpatrick J. Evaluating Training Programs. 3rd ed. The four levels. San Francisco: Berrett-Koehler;2006.
- Hultman CS, Halvorson EG, Kaye D, et al. Sometimes you can’t make it on your own: the impact of a professionalism curriculum on the attitudes, knowledge, and behaviors of an academic plastic surgery practice. J Surg Res. 2013;180:8–14. doi:10.1016/j.jss.2012.11.029
- Bradley P. The history of simulation in medical education and possible future directions. Med Educ. 2006;40:254–262. doi:10.1111/j.1365-2929.2006.02394.x
- Knowles MS. Self-Directed Learning: A Guide for Learners and Teachers. 1st ed. New York: Cambridge Book Co.; 1975.
- Brydges R, Nair P, Ma I, Shanks D, Hatala R. Directed self-regulated learning versus instructor-regulated learning in simulation training. Med Educ. 2012;46:648–656. doi:10.1111/j.1365-2923.2012.04268.x
- Issenberg SB, McGaghie WC, Petrusa ER, Lee Gordon D, Scalese RJ. Features and uses of high-fidelity medical simulations that lead to effective learnig: a BEME systematic review. Med Teach. 2005;27:10–28. doi:10.1080/01421590500046924
- Fanning RM, Gaba DM. The role of debriefing in simulation-based learning. Simul Healthc. 2007;2:115–125. doi:10.1097/SIH.0b013e3180315539
- Seif GA, Brown D. Video-recorded simulated patient interactions: can they help develop clinical and communication skills in today’s learning environment? J Allied Health. 2013;42:e37–e44.