References
- Frankel S, Farrow A, West R. Non-attendance or non-invitation? A case-control study of failed outpatient appointments. BMJ. 1989;298: 1343–1345.
- NHS Improvement Programme. Did Not Attend (DNA) Rates 2008. http://www.improvement.nhs.uk/heart/sustainability/outpatients/dna.html. Accessed 9 Feb, 2010.
- Macharia WM, Leon G, Rowe BH, Stephenson BJ, Haynes RB. An overview of interventions to improve compliance with appointment keeping for medical services. JAMA. 1992;267:1813–1817.
- Dockery F, Rajkumar C, Chapman C, Bulpitt C, Nicholl C. The effect of reminder calls in reducing non-attendance rates at care of the elderly clinics. Postgrad Med J. 2001;77:37–39.
- Kennard J. UK: Missed Hospital Appointments Cost NHS £600 million. Digital Journal 2009.http://www.digitaljournal.com/article/277529. Accessed 19 Feb, 2010.
- Department of Health. Consultant outpatient attendances by specialty, England, 2002–2003. http://www.performance.doh.gov.uk/hospitalactivity/data_requests/download/outpatient_attendances/op_03_summary.xls. Accessed 18 Feb 2010.
- Thomas D. Postal reminders can improve attendance at orthodontic clinics. Evid Based Dent. 2004;5:14.
- Royal College of Obstetricians and Gynaecologists. Standards for Gynaecology–Report of a Working Party. London, RCOG Press; 2008.
- Neilson A, Jones RK. Women’s lay knowledge of cervical cancer/cervical screening: accounting for non-attendance at cervical screening clinics. J Adv Nurs. 1998;28:571–575.
- Yassin AS, Howell RJ, Nysenbaum AM. Investigating non-attendance at colposcopy clinic. J Obstet Gynaecol. 2002;22:79–80.
- Acharya U, Liu DTY. A study of non-attenders in a gynaecological out-patients. Obsterics & Gynaecology Today. 1993;4:4–5
- The Leeds Teaching Hospitals NHS Trust. Referral to Treatment Access Policy, 2008. http://lthweb/policies/docs/97.doc. Accessed 21 Jan, 2010.
- http://www.chooseandbook.nhs.uk/. Accessed 22 Jan, 2010.
- Davies P. Why don’t patients turn up? Health Soc Ser J. 1984;94: 886–887.
- Grover S, Gagnon G, Flegel KM, Hoey JR. Improving appointment- keeping by patients new to a hospital medical clinic with telephone or mailed reminders. Can Med Assoc J. 1983;129:1101–1103.
- Leese AM, Wilson JA, Murray JA. A survey of the non-attendance rate at the ENT clinic of a district general hospital. Clin Otolaryngol Allied Sci. 1986;11:37–40
- Jackson S. Does organizational culture affect out-patient DNA rates? Health Manpow Manage. 1997;23:233–236.
- Ritchie PD, Jenkins M, Cameron PA. A telephone call reminder to improve outpatient attendance in patients referred from the emergency department: a randomised controlled trial. Aust N Z J Med. 2000;30:585–592.
- Can S, Macfarlane T, O’Brien KD. The use of postal reminders to reduce non-attendance at an orthodontic clinic: a randomised controlled trial. Br Dent J. 2003;195:199–201.
- Lee CS, McCormick PA. Telephone reminders to reduce non-attendance rate for endoscopy. J R Soc Med. 2003;96:547–548.
- Roberts N, Meade K, Partridge M. The effect of telephone reminders on attendance in respiratory outpatient clinics. J Health Serv Res Policy. 2007;12:69–72
- Downer SR, Meara JG, Da Costa AC. Use of SMS text messaging to improve outpatient attendance. Med J Aus. 2005;183:366–368
- Geraghty M, Glynn F, Amin M, Kinsella J. Patient mobile telephone ‘text’ reminder: a novel way to reduce non-attendance at the ENT outpatient clinic. J Laryngol Otol. 2008;122:296–298.
- Liew SM, Tong SF, Lee VK, Ng CJ, Leong KC, Teng CL. Text messaging reminders to reduce non-attendance in chronic disease follow-up: a clinical trial. Br J Gen Pract. 2009;59:916–920.
- Nair VR, Butt A, Baguley S. Text reminders are reducing non-attendance rate significantly. Int J STD AIDS. 2008;19:429.
- Price H, Waters AM, Mighty D, et al. Texting appointment reminders reduces ‘Did not Attend’ rates, is popular with patients and is cost-effective. Int J STD AIDS. 2009;20:142–143.
- Parmar V, Large A, Madden C, Das V. The online outpatient booking system ‘Choose and Book’ improves attendance rates at an audiology clinic: a comparative audit. Inform Prim Care. 2009;17:183–186.