445
Views
5
CrossRef citations to date
0
Altmetric
Original Research

Two-factor theory – at the intersection of health care management and patient satisfaction

Pages 277-285 | Published online: 04 Oct 2012

References

  • HerzbergFMausnerBSnydermanBBThe Motivation to WorkNew York, NYJohn Wiley1959
  • ShortellSMKaluznyADHealth Care Management Organization Design and Behavior5th edClifton Park, NYThomson Demar Learning2006
  • GraceMMotivational theory applied to hospital pharmacy practiceHosp Pharm198051259460810249420
  • SharpTPJob satisfaction among psychiatric registered nurses in New EnglandJ Psychiatr Ment Health Nurs200815537437818454822
  • ZhangPSmallRvonDranGBarcellosSTwo-factor theory in website designPresented at the 33rd Hawaii International Conference on System SciencesWailea, HIJanuary 4–7, 2000
  • JohnstonGPIIIrdBest liked/least liked teacher attributes: Herzberg’s two-factor theory of job satisfactionJournal of Education for Business1990662121129
  • UtleyDRWestbrookJTurnerSThe relationship between Herzberg’s two-factor theory and quality improvement implementationEngineering Management Journal199793914
  • WareJDaviesAStewartAThe Measurement and Meaning of Patient SatisfactionA Review of the LiteratureSanta Monica, CARand Corporation1977 Available from: http://www.rand.org/content/dam/rand/pubs/papers/2008/P6036.pdf/Accessed November 25, 2011
  • YiYThe determinants of consumer satisfaction: the moderating role of ambiguityMcAlisterLRothschildMLAdvances in Consumer Research20Provo, UTAssociation for Consumer Research1993 Available from: http://www.acrwebsite.org/volumes/display.asp?id=7500Accessed January 24, 2012
  • TutenTLAugustRAUnderstanding consumer satisfaction in services settings: a bidimensional model of service strategiesJ Soc Behav Pers1998133553564
  • MaddoxRTwo-factor theory and consumer satisfaction: Replication and extensionJ Consum Res19818197102
  • SwanJECombsLJProduct performance and consumer satisfaction: a new conceptJ Mark1976402533
  • BaronAPeroneMExplaining avoidance: two-factors are still better than oneJ Exp Anal Behav200175335736111453628
  • MaiaTVTwo-factor theory, the actor-critic model, and conditional avoidanceLearn Behav2010381506720065349
  • NelsonGWomen’s life strains, social support, coping, and positive and negative affect: cross-sectional and longitudinal tests of the two-factor theory of emotional well-beingJ Community Psychol1990183239263
  • De JongheFRijniersePJanssenRThe role of support in psychoanalysisJ Am Psychoanal Assoc19924024754991593081
  • HillsRKitchenSDevelopment of a model of patient satisfaction with physiotherapyPhysiother Theory Pract200723525527117934966
  • RouschSESonstroemRJDevelopment of the physical therapy outpatient satisfaction survey (PTOPS)Phys Ther1997792159170
  • XuKTThe combined effect of participatory styles of elderly patients and their physicians on satisfactionHealth Serv Res200439237739215032960
  • LevineJRudyTKearnsRA two-factor model of denial of illness: a confirmatory factor analysisJ Psychosom Res1994382991108189406
  • BendiSAryaSSarmaRKPatient expectation survey – a relevant marketing tool for hospitalsJournal of the Academy of Hospital Administration2004161
  • Centers for Disease Control and PreventionThe Joint Canada/United States Survey of HealthAtlanta GANational Center for Health Statistics2004 Available from: http://www.cdc.gov/nchs/nhis/jcush.htm/Accessed September 10, 2010
  • RossNAWolfsonMCDunnJRBerthelotJKaplanGALynchJWRelation between income inequality and mortality in Canada and in the United States: cross sectional assessment using census data and vital statisticsBMJ2000320723989890210741994
  • BohmJRelating patient satisfaction to insurance coverage: A comparison of market based and government sponsored health careAcademy of Business Research2012In press
  • GardnerGIs there a valid test of Herzberg’s two-factor theory?Journal of Occupational Psychology197750297204