Predictors of Service Satisfaction Among Clients Receiving Antiretroviral Therapy Services at Public Hospitals in Eastern Ethiopia

References

• Kagashe G, Rwebangila F. Patient satisfaction with health care services provided at HIV clinics at Amana and Muhimbili Hospitals in Dar es Salaam. Afr Health Sci. 2011;11(3):60–66. doi:10.4314/ahs.v11i3.70072
   Google Scholar
• Vinagre MH, Neves J. The influence of service quality and patients’ emotions on satisfaction. Int J Health Care Qual Assur. 2008;21(1):87–103. doi:10.1108/09526860810841183
   PubMedGoogle Scholar
• Carly E. Effect of patient satisfaction with a health care facility on HIV outcomes: a facility-level study in eastern Africa. 2014.
   Google Scholar
• Nabbuye-Sekandi J, Makumbi FE, Kasangaki A. Patient satisfaction with services in outpatient clinics at Mulago hospital, Uganda. Int J Qual Health Care. 2011;23:516–523. doi:10.1093/intqhc/mzr040
   PubMed Web of Science ®Google Scholar
• Yang Y, Shyh JL, Miles M. How and when service quality and satisfaction simultaneously influence purchase intentions. Health Serv Manag Res. 2011.
   Google Scholar
• Reda AA, Biadgilign S. Determinants of adherence to antiretroviral therapy among HIV infected patients in Africa. AIDS Res Treat. 2012.
   Google Scholar
• Kwesiga D. A comparative analysis of client satisfaction among people receiving HIV/AIDS care from public and private health facilities in Kabale district, Uganda. 2010.
   Google Scholar
• WHO. Global Action Plan Report on HIV Drug Resistance from 2017–2021. WHO; 2018.
   Google Scholar
• Bach X, Nhung P. Patient satisfaction with HIV/AIDS care and treatment in the decentralization of services delivery in Vietnam. PLoS One. 2012;7(10).
   Web of Science ®Google Scholar
• Syed A, Ashvinni R, Keivan A, Syed S, Christopher K. Evaluation of patient satisfaction with HIV/aids care and treatment: a cross-sectional stud. Person Center Healthc. 2017;5(1).
   Google Scholar
• Okafoagu N, Ango JT, Gana G, et al. Clients’ satisfaction with anti-retroviral therapy services in a tertiary hospital in Sokoto, Nigeria. J AIDS HIV Res. 2013;5(9):328–333.
   Google Scholar
• Natsayi CH, Till B, Marie L. Patient satisfaction with HIV and TB treatment in a public program in rural KwaZulu-Natal: evidence from patient-exit interviews. BMC Health Serv Res. 2014;14(32).
   Google Scholar
• Tessema SB, Adane MM. Assessment of antiretroviral treatment (ART) care service provision in Tigray Region health centers, North Ethiopia. BMC Health Serv Res. 2015;15(368).
   Google Scholar
• Ashenafi H, Yibeltal K, Client E,Y. Satisfaction and its determinants with Anti- Retroviral Therapy (ART) services in public hospitals of West Wollega Zone, Ethiopia. Galore Int J Appl Sci Human. 2017;1(1).
   Google Scholar
• Doyore F, Moges B. Client satisfaction to antiretroviral treatment services and associated factors among clients attending ART clinics in Hossana Town, Southern Ethiopia. Clin Res Trials. 2016;2(6).
   Google Scholar
• Tayelgn A, Desalegn T, Kebede Y. Mothers’satisfaction with referral hospital delivery service in Amhara Region, Ethiopia. BMC Pregnancy Childbirth. 2011;11(1). doi:10.1186/1471-2393-11-78
   Web of Science ®Google Scholar
• FMOH (Federal Ministry of Health). Federal Democratic Republic of Ethiopia growth and transformation plan II (GTP II) (2015/16–2019/20) health sector development program IV in line with GTP 2010/11–2014/15. Addis Ababa; 2015. Available from: http://www.ausaid.gov.au/…esign-summary-imp-doc.doc. Accessed November 17, 2018.
   Google Scholar
• Bitew K, Ayichiluhm M, Yimam K. Maternal satisfaction on delivery service and its associated factors among mothers who gave birth in public health facilities of Debre Markos Town, Northwest Ethiopia. Biomed Res Int. 2015;2015:1–6. doi:10.1155/2015/460767
   Web of Science ®Google Scholar
• Kiflay G, Daniel A. High antiretroviral therapy service delivery satisfaction and its associated factors at Midre-genet hospital; Northwest Tigray, Ethiopia. BMC Health Serv Res. 2018;8:223. doi:10.1186/s12913-018-3055-4
   Web of Science ®Google Scholar
• Bhagat V, Pal DK, Rama L, Vishal B. Clients satisfaction with anti retroviral therapy services at Hamidia Hospital Bhopal. Natl J Commun Med. 2011;2(2).
   Google Scholar
• Bezuidenhout S, Ogunsanwo DA, Helberg EA. Patient satisfaction at accredited antiretroviral treatment sites in the Gert Sibande District. Afri J Prim Health Care Fam Med. 2014;6. doi:10.4102/phcfm.v6i1.627.
   Google Scholar
• Muhammad H, Hendry V. ART patients’ satisfaction level regarding comprehensive HIV and AIDS care management and antiretroviral treatment. Epidemiol Infect. 2012.
   Google Scholar
• Buh A, Peter NF, Atashili J. Clients’ satisfaction with HIV treatment services in Bamenda, Cameroon. BMC Health Serv Res. 2016;16(280).
   Google Scholar
• Osungbade KO, Shaahu VN, Owoaje EE, Adedokun BO. Patients’ satisfaction with quality of anti-retroviral services in Central Nigeria: implications for strengthening private health services. Prev Med. 2013;1(3):11–18.
   Google Scholar
• Tran BX, Nguyen LH, Phan HT, Latkin CA. Patient satisfaction with methadone maintenance treatment in Vietnam: a comparison of different integrative-service delivery. Plos One. 2015;10(11):10.1371.
   Web of Science ®Google Scholar
• Obinna O, Ifeanyi C, Chinyere M, Chiegil R, Kwasi T. Investigating client perception and attitude to decentralization of HIV/AIDS treatment services to primary health centers in three Nigerian states. Health Expect. 2016.
   Web of Science ®Google Scholar
• World Medical Association Declaration of Helsinki. Ethical principles for medical research involving human subjects. Adopted by the 18th WMA General Assembly, Helsinki, Finland, June 1964. Bull World Health Organ. 2001;79(4).
   Web of Science ®Google Scholar