References
- UNAIDS. The Global HIV/AIDS Epidemic; 2019.
- UNAIDS. HIV and AIDS Estimates of Ethiopia; 2019.
- WHO. HIV/AIDS Fact Sheets; 2020.
- Aldomoro Burua1 FNaPW. Adherence to standards of quality HIV/AIDS care and antiretroviral therapy in the West Nile Region of Uganda. BMC Health Serv Res. 2014;14:521.
- FMoH. National HIV Service Quality Improvement Tool Kit. 2018:9
- Doyore F, Moges B. Client satisfaction to antiretroviral treatment services and associated factors among clients attending ART clinics in Hossana town, southern Ethiopia. Clin Res. 2016;2(6):6.
- Eshetu A, Gobena T, Mengeste B, Semahegn A. Quality of Clinical Care for People Living With HIV/AIDS in Dil Chora Referral Hospital, Dire Dawa, East Ethiopia. Pharma Innovation. 2013;2(9, Part A):1.
- Li L, Comulada WS, Lin C, Lan C-W, Cao X, Wu Z. Report on the provider–Client interaction from 68 methadone maintenance clinics in China. Health Commun. 2017;32(11):1368–1375. doi:10.1080/10410236.2016.1221754
- Hailemeskal MB, Sereda Y, Latypov A, Kiriazova T, Avaliani N. Perceived quality of HIV care and client satisfaction across different service providers in Ukraine. Eur J Public Health. 2020;30(1):23–30. doi:10.1093/eurpub/ckz124
- FMOH. The Federal Democratic Republic of Ethiopia, Health Sector Transformation Plan. Addis Abeba: Ministry of health; 2015.
- Donabedian AJJ. The quality of care: how can it be assessed? JAMA. 1988;260(12):1743–1748. doi:10.1001/jama.260.12.1743
- Mitchell PH, Ferketich S, Jennings BM. Scholarship AAoNEPoQHCJITJoN. Quality Health Outcomes Model. 1998;30(1):43–46.
- Carayon P, Hundt AS, Karsh B, et al. Work system design for patient safety: the SEIPS model. Quality & Safety in Health Care. 2006;15(suppl 1):i50–i8. doi:10.1136/qshc.2005.015842
- Donabedian A. “The Definition of Quality and Approaches to Its Assessment. Explorations in Quality Assessment and Monitoring. Ann Arbor, Michigan: Health Administration Press; 1980.
- Ishtiaq M. Book Review Creswell, JW (2014). Research Design. 2019;12(5):40.
- Eshetu A, Gobena T, Mengeste B, Semahegn A. Quality of Clinical Care for People Living With HIV/AIDS in Dil Chora Referral Hospital, Dire Dawa, East Ethiopia. Pharma Innovation. 2013;2(9, Part A):1.
- Pearce NDaM. HQIP Guide to Ensuring Data Quality in Clinical Audits; 2011.
- Adane S, Adane MM. Assessment of antiretroviral treatment (ART) cares service provision in Tigray Region health centres, North Ethiopia. BMC Health Serv Res. 2015;15:368. doi:10.1186/s12913-015-1032-8
- Sullivan GM, Artino AR. Analyzing and interpreting data from Likert-type scales. J Grad Med Educ. 2013;5(4):541. doi:10.4300/JGME-5-4-18
- Tessema SB, Adane MM. Assessment of antiretroviral treatment (ART) cares service provision in Tigray Region health centres, North Ethiopia. BMC Health Serv Res. 2015;15(1):368.
- Wung BA, Peter NF, Atashili J. Clients’ satisfaction with HIV treatment services in Bamenda, Cameroon: a cross-sectional study. BMC Health Serv Res. 2016;16(1):1–9. doi:10.1186/s12913-016-1512-5
- Atsebeha KG, Chercos DH. High antiretroviral therapy service delivery satisfaction and its’ associated factors at Midre-genet hospital; Northwest Tigray, Ethiopia. BMC Health Serv Res. 2018;18(1):1–9. doi:10.1186/s12913-018-3055-4
- Adissu G, Biks GA, Tamirat KS. Patient satisfaction with antiretroviral therapy services and associated factors at Gondar town health centres, Northwest Ethiopia: an institution-based cross-sectional study. BMC Health Serv Res. 2020;20(1):93. doi:10.1186/s12913-020-4934-z
- Mezemir R, Getachew D, Gebrselassie M. Patients’ satisfaction and its determinants in outpatient Department of Deberebirhan Referral Hospital, North Shoa, Ethiopia. Int J Econ Manag Sci. 2014;3(191):2. doi:10.4172/2162-6359.1000191
- Nigussie T, Aferu T, Mamo Y, Feyisa M. Patient Satisfaction with HIV and AIDS Services in Mizan-Tepi University Teaching Hospital, Southwest Ethiopia. HIV/AIDS. 2020;12:403.