References
- ScottTMannionRDaviewsHMarshallMImplementing culture change in healthcare: theory and practiceInt J Qual Health Care200315211111812705704
- StubblefieldAThe Baptist Health Care Journey to Excellence: Creating a Culture that WOWsPensacolaWiley2004
- DaviesHNutleySMannionROrganisational culture and quality of health careQual Health Care20009211111911067249
- KörnerMWirtzMBengelJGöritzARelationship of organizational culture, teamwork and job satisfaction in interprofessional teamsBMC Health Serv Res20151524326099228
- MacauleyKEmployee engagement: how to motivate your team?J Trauma Nurs201522629830026574940
- MoghalNMission, vision and values statements in healthcare: what are they for?BMJ2012344e433122734077
- nist.gov [webpage on the Internet]How Baldrige Works2016 Available from: https://www.nist.gov/baldrige/how-baldrige-worksAccessed January 6, 2017
- DeJongDQuality improvement using the Baldrige Criteria for Organizational Performance ExcellenceAm J Health Syst Pharm200966111031103419451614
- BoysenPJust culture: a foundation for balanced accountability and patient safetyOchsner J201313340040624052772
- TrottaACardamoneECavallaroGMauroMApplying the balanced scorecard approach in teaching hospitals: a literature review and conceptual frameworkInt J Health Plann Manage20132818120123081849
- RodakS webpage on the Internet11 Leading Health System CEOs Share Top Goals for 20122011 Available from: http://www.becker-shospitalreview.com/hospital-management-administration/11-leading-health-system-ceos-share-top-goals-for-2012.htmlAccessed January 3, 2017
- OwensKMThe HCAHPS Imperative for Patient-Centered ExcellencePensacolaBaptist Leadership Group2014
- Medicare.gov [webpage on the Internet]Centers for Medicare and Medicaid ServicesCompare Hospitals Available from https://www.medicare.gov/hospitalcompare/profile.html#profTab=1&ID=100266&cmprID=100266&dist=100&loc=32563&lat=30.3958679&lng=-87.0074423&cmprDist=11.6&Distn=11.6Accessed November 20, 2016
- Medicare.gov [webpage on the Internet]DatasetsCenters for Medicare and Medicaid Services Available from https://data.medicare.gov/data/hospital-compareAccessed November 20, 2016
- TrzeciakSGaughanJPBosireJMazzarelliAJAssociation between medicare summary star ratings for patient experience and clinical outcomes in US hospitalsJ Patient Exp2016316928725825
- SimpsonMREngagement at work: a review of the literatureInt J Nurs Stud20094671012102418701104
- BrunettoYXerriMShribergAThe impact of workplace relationships on engagement, well-being, commitment and turnover for nurses in Australia and the USAJ Adv Nurs201369122786279923651183
- ShuckBWoolardKEmployee engagement and HRD: a seminal review of the foundationsHuman Res Dev Rev20109189110
- MarkosSSrideviMSEmployee engagement: the key to improving performanceInt J Bus Manage20105128996
- GelinasLSLohDYThe effect of workforce issues on patient safetyNurs Econ2014225266272
- KaminsC webpage on the InternetWhat Too Many Hospitals Are Overlooking2015 Available from: http://www.gallup.com/business-journal/181658/hospitals-overlooking.aspxAccessed November 18, 2016
- CalayagJPhysician engagement: strengthening the culture of quality and safetyHealthc Exec201429228303234
- HensonJWReducing physician burnout through engagementJ Healthc Manag2016612868927111926
- DiMatteoMRSherbourneCDHaysRDPhysicians characteristics influence patients’ adherence to medical treatments results from medical outcomes studyHealth Psychol1993122931028500445
- LatneyCRHigh reliability organizations: the need for a paradigm shift in healthcare cultureReflections Nurs Leader2016422115
- CMS.govCMS Quality Strategy Available from: https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/QualityInitiativesGenInfo/Downloads/CMS-Quality-Strategy.pdfAccessed November 18, 2016
- CMS.gov [webpage on the Internet]Hospital Value-Based Purchasing Available from: https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/hospital-value-based-purchasing/index.html?redirect=/Hospital-Value-Based-Purchasing/Accessed November 15, 2016
- WheelerBHospital Value-Based Purchasing (VBP) Program Fiscal Year (FY) 2016 Percentage Payment Summary Report (PPSR) Overview2015 Available from: http://www.qualityreportingcenter.com/wp-content/uploads/2015/07/VBP_FY2016_PPSROver-view_NPC_072215_FINAL5081.pdfAccessed December 5, 2016
- ColliniSGuidrozAPerezLTurnover in health care: the mediating effects of employee engagementJ Nurs Manag201523216917824118346
- ReddyAPollackCEThe effect of primary care provider turnover on patient experience of care and ambulatory quality of careJAMA Intern Med201517571157116225985320
- rwjf.org [webpage on the Internet]PrincetonRobert Wood Johnson Foundation2009 Available from: http://www.rwjf.org/en/library/research/2009/07/wisdom-at-work-retaining-experienced-nurses/business-case-cost-of-nurse-turnover.htmlAccessed December 5, 2016
- WaldmanJDKellyFAuroraSSmithHLThe shocking cost of turnover in health careHealth Care Manage Rev201429127