Emotional Exhaustion and Emotional Contagion: Navigating Turnover Intention of Healthcare Personnel

References

• Marć M, Bartosiewicz A, Burzyńska J, Chmiel Z, Januszewicz P. A nursing shortage – a prospect of global and local policies. Internat Nurs Rev. 2019;66(1):9–16. doi:10.1111/inr.12473
   PubMed Web of Science ®Google Scholar
• Dawson AJ, Stasa H, Roche MA, Homer CSE, Duffield C. Nursing churn and turnover in Australian hospitals: nurses perceptions and suggestions for supportive strategies. BMC Nurs. 2014;13(1):11. doi:10.1186/1472-6955-13-11
   PubMedGoogle Scholar
• Lien SS, Kosik RO, Fan AP, et al. 10-year trends in the production and attrition of Chinese medical graduates: an analysis of nationwide data. Lancet. 2016;388:S11. doi:10.1016/S0140-6736(16)31938-9
   Web of Science ®Google Scholar
• Mao Y, He R, Liu J, Zhang N, Zhu B. Turnover intention of primary health workers in China: a systematic review. Lancet. 2018;392:S17. doi:10.1016/S0140-6736(18)32646-1
   Web of Science ®Google Scholar
• Namin BH, Øgaard T, Røislien J. Workplace incivility and turnover intention in organizations: a meta-analytic review. Int J Environ Res Public Health. 2021;19(1):25. doi:10.3390/ijerph19010025
   PubMed Web of Science ®Google Scholar
• Yan S, Shen X, Wang R, et al. The prevalence of turnover intention and influencing factors among emergency physicians: a national observation. Human Res Health. 2021;19(1):149. doi:10.1186/s12960-021-00688-8
   PubMed Web of Science ®Google Scholar
• Zhang F, Luo Z, Chen T, Min R, Fang P. Factors affecting turnover intentions among public hospital doctors in a middle-level city in central China. Aust Health Rev. 2016;41(2):214–221. doi:10.1071/AH15238
   Web of Science ®Google Scholar
• Waldman JD, Kelly F, Arora S, Smith HL. The shocking cost of turnover in health care. Health Care Manag Rev. 2010;35(3):206. doi:10.1097/HMR.0b013e3181e3940e
   PubMed Web of Science ®Google Scholar
• Kalifa T, Ololo S, Tafese F. Intention to leave and associated factors among health professionals in Jimma zone public health centers, southwest Ethiopia. OJPM. 2016;06(01):31–41. doi:10.4236/ojpm.2016.61003
   Google Scholar
• Hu Y, Zhang Z. Skilled doctors in tertiary hospitals are already overworked in China. Lancet Glob Health. 2015;3(12):e737. doi:10.1016/S2214-109X(15)00192-8
   PubMed Web of Science ®Google Scholar
• Rizzo JR, House RJ, Lirtzman SI. Role conflict and ambiguity in complex organizations. Adm Sci Q. 1970;15(2):150–163. doi:10.2307/2391486
   Web of Science ®Google Scholar
• Mahlasela S, Chinyamurindi WT. Technology-related factors and their influence on turnover intentions: a case of government employees in South Africa. Electron J Inf Syst Dev Ctries. 2020;86(3):e12126. doi:10.1002/isd2.12126
   Web of Science ®Google Scholar
• Fitri R. Pengaruh work overload, komunikasi interpersonal dan komitmen organisasi terhadap turnover intention dalam perspektif manajemen bisnis Islam (Studi Pada Karyawan pt. Perkebunan nusantara VII Unit Kedaton). diploma. UIN Raden Intan Lampung; 2023. Available from: http://repository.radenintan.ac.id/30226/. Accessed October 11, 2023.
   Google Scholar
• Hazeen Fathima M, Umarani C. A study on the impact of role stress on engineer intention to leave in Indian construction firms. Sci Rep. 2022;12(1):17576. doi:10.1038/s41598-022-21730-2
   PubMed Web of Science ®Google Scholar
• Dodanwala TC, Santoso DS, Yukongdi V. Examining work role stressors, job satisfaction, job stress, and turnover intention of Sri Lanka’s construction industry. Int J Constr Manage. 2022;1(1):1–10. doi:10.1080/15623599.2022.2080931
   Google Scholar
• Hang-yue N, Foley S, Loi R. Work role stressors and turnover intentions: a study of professional clergy in Hong Kong. Int J Human Resour Manage. 2005;16(11):2133–2146. doi:10.1080/09585190500315141
   Web of Science ®Google Scholar
• Jung HS, Yoon HH, Kim YJ. Effects of culinary employees’ role stress on burnout and turnover intention in hotel industry: moderating effects on employees’ tenure. Serv Indust J. 2012;32(13):2145–2165. doi:10.1080/02642069.2011.574277
   Web of Science ®Google Scholar
• Fox S, Spector PE. Emotions in the workplace: the neglected side of organizational life introduction. Human Res Manag Rev. 2002;12(2):167–171. doi:10.1016/S1053-4822(02)00044-X
   Google Scholar
• Huo ML, Jiang Z. Work-role overload, work–life conflict, and perceived career plateau: the moderating role of emotional stability. Human Resour Manage. 2023;62(6):867–882. doi:10.1002/hrm.22167
   Web of Science ®Google Scholar
• Spector PE, Zapf D, Chen PY, Frese M. Why negative affectivity should not be controlled in job stress research: don’t throw out the baby with the bath water. J Organizational Behav. 2000;21(1):79–95. doi:10.1002/(SICI)1099-1379(200002)21:1<79::AID-JOB964>3.0.CO;2-G
   Web of Science ®Google Scholar
• Golparvar M, Kamkar M, Javadian Z. Moderating effects of job stress in emotional exhaustion and feeling of energy relationships with positive and negative behaviors: job stress multiple functions approach. Internat J Psychol Stud. 2012;4(4):p99. doi:10.5539/ijps.v4n4p99
   Google Scholar
• Mauno S, De Cuyper N, Tolvanen A, Kinnunen U, Mäkikangas A. Occupational well-being as a mediator between job insecurity and turnover intention: findings at the individual and work department levels. Europ J Work Organizat Psychol. 2014;23(3):381–393. doi:10.1080/1359432X.2012.752896
   Web of Science ®Google Scholar
• Ni C, Wu Y, Ye R, Ke M. The characteristics, motivations and organizational outcomes of collective turnover in China: an analysis of 65 collective turnover events. Front Bus Res China. 2015;9(1):1–29. doi:10.3868/s070-004-015-0001-8
   Google Scholar
• Hayes AF. Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach. Vol. xvii. Guilford Press; 2013:507.
   Google Scholar
• Ashkanasy NM, Troth AC, Lawrence SA, Jordan PJ. Emotions and Emotional Regulation in HRM: a Multi-Level Perspective. In: Research in Personnel and Human Resources Management. Vol. 35. Emerald Publishing Limited;2017:1–52. doi:10.1108/S0742-730120170000035002
   Google Scholar
• Knudsen HK, Ducharme LJ, Roman PM. Counselor emotional exhaustion and turnover intention in therapeutic communities. J Subst Abuse Treat. 2006;31(2):173–180. doi:10.1016/j.jsat.2006.04.003
   PubMed Web of Science ®Google Scholar
• Verhoeven C, Maes S, Kraaij V, Joekes K. The job demand-control-social support model and wellness/health outcomes: a European study. Psychol Health. 2003;18(4):421–440. doi:10.1080/0887044031000147175
   Web of Science ®Google Scholar
• Hoare C, Vandenberghe C. Are they created equal? A relative weights analysis of the contributions of job demands and resources to well-being and turnover intention. Psychol Rep. 2022;332941221103536. doi:10.1177/00332941221103536
   Web of Science ®Google Scholar
• Kowalski C, Ommen O, Driller E, et al. Burnout in nurses – the relationship between social capital in hospitals and emotional exhaustion. J Clin Nurs. 2010;19(11–12):1654–1663. doi:10.1111/j.1365-2702.2009.02989.x
   PubMed Web of Science ®Google Scholar
• Sheward L, Hunt J, Hagen S, Macleod M, Ball J. The relationship between UK hospital nurse staffing and emotional exhaustion and job dissatisfaction. J Nurs Manag. 2005;13(1):51–60. doi:10.1111/j.1365-2834.2004.00460.x
   PubMedGoogle Scholar
• Janssen PP, Jonge JD, Bakker AB. Specific determinants of intrinsic work motivation, burnout and turnover intentions: a study among nurses. J Adv Nurs. 1999;29(6):1360–1369. doi:10.1046/j.1365-2648.1999.01022.x
   PubMed Web of Science ®Google Scholar
• Chênevert D, Kilroy S, Johnson K, Fournier PL. The determinants of burnout and professional turnover intentions among Canadian physicians: application of the job demands-resources model. BMC Health Serv Res. 2021;21(1):993. doi:10.1186/s12913-021-06981-5
   PubMed Web of Science ®Google Scholar
• Cho JE, Choi HC, Lee WJ. An empirical investigation of the relationship between role stressors, emotional exhaustion and turnover intention in the airline industry. Asia Pacific J Tour Res. 2014;19(9):1023–1043. doi:10.1080/10941665.2013.837398
   Web of Science ®Google Scholar
• Shantz A, Arevshatian L, Alfes K, Bailey C. The effect of HRM attributions on emotional exhaustion and the mediating roles of job involvement and work overload. Human Res Manag J. 2016;26(2):172–191. doi:10.1111/1748-8583.12096
   Web of Science ®Google Scholar
• Lee RT, Lovell BL, Brotheridge CM. Tenderness and steadiness: relating job and interpersonal demands and resources with burnout and physical symptoms of stress in Canadian physicians. J Appl Social Psychol. 2010;40(9):2319–2342. doi:10.1111/j.1559-1816.2010.00658.x
   Web of Science ®Google Scholar
• Hu Q, Schaufeli WB, Taris TW. The Job Demands–Resources model: an analysis of additive and joint effects of demands and resources. J Vocational Behav. 2011;79(1):181–190. doi:10.1016/j.jvb.2010.12.009
   Web of Science ®Google Scholar
• Folkman S. Stress: Appraisal and Coping. In: Gellman MD, Turner JR, editors. Encyclopedia of Behavioral Medicine. New York: Springer; 2013:1913–1915. doi:10.1007/978-1-4419-1005-9_215
   Google Scholar
• Gooty J, Gavin MB, Ashkanasy NM, Thomas JS. The wisdom of letting go and performance: the moderating role of emotional intelligence and discrete emotions. J Occupat Organ Psychol. 2014;87(2):392–413. doi:10.1111/joop.12053
   Web of Science ®Google Scholar
• Korunka C, Hoonakker P, Carayon P. Quality of working life and turnover intention in information technology work. Hum Factor Ergon Manufactur Serv Ind. 2008;18(4):409–423. doi:10.1002/hfm.20099
   Web of Science ®Google Scholar
• Cole MS, Bernerth JB, Walter F, Holt DT. Organizational justice and individuals’ withdrawal: unlocking the influence of emotional exhaustion. J Manage Studies. 2010;47(3):367–390. doi:10.1111/j.1467-6486.2009.00864.x
   Web of Science ®Google Scholar
• Cropanzano R, Rupp DE, Byrne ZS. The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors. J Appl Psychol. 2003;88(1):160–169. doi:10.1037/0021-9010.88.1.160
   PubMed Web of Science ®Google Scholar
• Boles JS, Dean DH, Ricks JM, Short JC, Wang G. The dimensionality of the maslach burnout inventory across small business owners and educators. J Vocational Behav. 2000;56(1):12–34. doi:10.1006/jvbe.1999.1689
   Web of Science ®Google Scholar
• Karatepe OM, Aleshinloye KD. Emotional dissonance and emotional exhaustion among hotel employees in Nigeria. Int J Hospitality Manage. 2009;28(3):349–358. doi:10.1016/j.ijhm.2008.12.002
   Web of Science ®Google Scholar
• Spence Laschinger HK, Wong CA, Grau AL. The influence of authentic leadership on newly graduated nurses’ experiences of workplace bullying, burnout and retention outcomes: a cross-sectional study. Internat J Nurs Stud. 2012;49(10):1266–1276. doi:10.1016/j.ijnurstu.2012.05.012
   PubMed Web of Science ®Google Scholar
• Ángeles López-Cabarcos M, López-Carballeira A, Ferro-Soto C. How to moderate emotional exhaustion among public healthcare professionals? Eur Res Manage Business Econ. 2021;27(2):100140. doi:10.1016/j.iedeen.2020.100140
   Web of Science ®Google Scholar
• Fogarty TJ, Singh J, Rhoads GK, Moore RK. Antecedents and consequences of burnout in accounting: beyond the role stress model. Behav Res Accoun. 2000;12:31–68.
   Google Scholar
• Karatepe OM. The effects of work overload and work‐family conflict on job embeddedness and job performance: the mediation of emotional exhaustion. International Journal of Contemporary Hospitality Management. 2013;25(4):614–634. doi:10.1108/09596111311322952
   Web of Science ®Google Scholar
• Porter CM, Rigby JR. The turnover contagion process: an integrative review of theoretical and empirical research. J Organizational Behav. 2021;42(2):212–228. doi:10.1002/job.2483
   Web of Science ®Google Scholar
• Doherty RW, Orimoto L, Singelis TM, Hatfield E, Hebb J. Emotional contagion: gender and occupational differences. Psychol Women Quart. 1995;19(3):355–371. doi:10.1111/j.1471-6402.1995.tb00080.x
   Web of Science ®Google Scholar
• Ye RS, Ni CH, Liao LF. Trust in leadership, psychological safety and turnover intention in context of work groups: a view from group interaction. Busin Manag J. 2016;38(5):87–97. doi:10.19616/j.cnki.bmj.2016.05.009
   Google Scholar
• Sunder S, Kumar V, Goreczny A, Maurer T. Why do salespeople quit? An empirical examination of own and peer effects on salesperson turnover behavior. Journal of Marketing Research. 2017;54(3):381–397. doi:10.1509/jmr.15.0485
   Web of Science ®Google Scholar
• Felps W, Mitchell TR, Hekman DR, Lee TW, Holtom BC, Harman WS. Turnover contagion: how coworkers’ job embeddedness and job search behaviors influence quitting. AMJ. 2009;52(3):545–561. doi:10.5465/amj.2009.41331075
   Google Scholar
• Prochazkova E, Kret ME. Connecting minds and sharing emotions through mimicry: a neurocognitive model of emotional contagion. Neurosci Biobehav Rev. 2017;80:99–114. doi:10.1016/j.neubiorev.2017.05.013
   PubMed Web of Science ®Google Scholar
• Petitta L, Jiang L, Härtel CEJ. Emotional contagion and burnout among nurses and doctors: do joy and anger from different sources of stakeholders matter? Stress Health. 2017;33(4):358–369. doi:10.1002/smi.2724
   PubMed Web of Science ®Google Scholar
• Bakker AB, Demerouti E. Job demands–resources theory: taking stock and looking forward. J Occupat Health Psychol. 2017;22(3):273–285. doi:10.1037/ocp0000056
   PubMed Web of Science ®Google Scholar
• Bakker AB, Demerouti E. The job demands‐resources model: state of the art. J Manage Psychol. 2007;22(3):309–328. doi:10.1108/02683940710733115
   Google Scholar
• Barling J, Frone MR. If only my leader would just do something! Passive leadership undermines employee well-being through role stressors and psychological resource depletion. Stress Health. 2017;33(3):211–222. doi:10.1002/smi.2697
   PubMed Web of Science ®Google Scholar
• Kim CY, Lee JH, Shin SY. Why are your employees leaving the organization? The interaction effect of role overload, perceived organizational support, and equity sensitivity. Sustainability. 2019;11(3):657. doi:10.3390/su11030657
   Web of Science ®Google Scholar
• Montani F, Dagenais-Desmarais V. Unravelling the relationship between role overload and organizational citizenship behaviour: a test of mediating and moderating effects. Eur Manage J. 2018;36(6):757–768. doi:10.1016/j.emj.2018.03.001
   Web of Science ®Google Scholar
• National Bureau of Statistics of China. China Statistical Yearbook 2022. Available from: https://www.stats.gov.cn/sj/ndsj/2022/indexeh.htm. Accessed December 4, 2023.
   Google Scholar
• Mobley WH, Griffeth RW, Hand HH, Meglino BM. Review and conceptual analysis of the employee turnover process. Psychol Bull. 1979;86(3):493–522. doi:10.1037/0033-2909.86.3.493
   Web of Science ®Google Scholar
• Wang HL, Zhang QJ. The cost of feeling trusted: the study on the effects of feeling trusted from supervisor, role overload, job stress and emotional exhaustion. Manag World. 2016;8:110–125. doi:10.19744/j.cnki.11-1235/f.2016.08.010
   Google Scholar
• Boswell WR, Olson-Buchanan JB, LePine MA. Relations between stress and work outcomes: the role of felt challenge, job control, and psychological strain. J Vocational Behav. 2004;64(1):165–181. doi:10.1016/S0001-8791(03)00049-6
   Web of Science ®Google Scholar
• Shin Y, Hur WM, Park K, Hwang H. How managers’ job crafting reduces turnover intention: the mediating roles of role ambiguity and emotional exhaustion. Int J Environ Res Public Health. 2020;17(11):3972. doi:10.3390/ijerph17113972
   PubMed Web of Science ®Google Scholar
• Slater P, Roos M, Eskola S, et al. Challenging and redesigning a new model to explain intention to leave nursing. Scand J Caring Sci. 2021;35(2):626–635. doi:10.1111/scs.12884
   PubMed Web of Science ®Google Scholar
• Curran PJ, West SG, Finch JF. The robustness of test statistics to nonnormality and specification error in confirmatory factor analysis. Psychological Methods. 1996;1(1):16–29. doi:10.1037/1082-989X.1.1.16
   Web of Science ®Google Scholar
• Henseler J, Ringle CM, Sarstedt M. A new criterion for assessing discriminant validity in variance-based structural equation modeling. J of the Acad Mark Sci. 2015;43(1):115–135. doi:10.1007/s11747-014-0403-8
   Web of Science ®Google Scholar
• Jones E, Chonko L, Rangarajan D, Roberts J. The role of overload on job attitudes, turnover intentions, and salesperson performance. Journal of Business Research. 2007;60(7):663–671. doi:10.1016/j.jbusres.2007.02.014
   Web of Science ®Google Scholar
• Grawitch MJ, Barber LK, Justice L. Rethinking the work–life interface: it’s not about balance, it’s about resource allocation. Applied Psychology Health and Well-Being. 2010;2(2):127–159. doi:10.1111/j.1758-0854.2009.01023.x
   Web of Science ®Google Scholar
• Han Z, Wang D, Jiang C, Zhang Y. Enhancing employee job satisfaction responding to COVID-19: the role of organizational adaptive practices and psychological resilience. Psychol Res Behav Manag. 2023;16:4555–4567. doi:10.2147/PRBM.S432982
   PubMed Web of Science ®Google Scholar