Healthcare Providers’ Experience with Saudi Arabia’s 937 Virtual Medical Call Centers and Telehealth

References

• Bashshur RL, Shannon GW, Bashshur N, Yellowlees PM. The empirical evidence for telemedicine interventions in mental disorders. Telemed E-Health. 2016;22(2):87–113. doi:10.1089/tmj.2015.0206
   PubMed Web of Science ®Google Scholar
• Lustig T. The Role of Telehealth in an Evolving Health Care Environment: Workshop Summary. National Academies Press; 2012.
   Google Scholar
• Mace S, Boccanelli A, Dormond M. The Use of Telehealth Within Behavioral Health Settings: Utilization, Opportunities, and Challenges. University of Michigan School of Public Health, Behavioral Health Workforce Research Center; 2018.
   Google Scholar
• Substance Abuse and Mental Health Services Administration. Using technology-based therapeutic tools in behavioral health services. Treatment Improvement Protocol (TIP) Series 60; 2015. Available from: https://store.samhsa.gov/product/TIP-60-UsingTechnology-Based-Therapeutic-Tools-in-BehavioralHealth-Services/SMA15-4924. Accessed June 18, 2024.
   Google Scholar
• American Medical Association. (2019). Telehealth implementation playbook. Digital health implementation playbook series. Available from: https://www.ama-assn.org/system/files/2020-04/ama-telehealthimplementation-playbook.pdf. Accessed June 18, 2024.
   Google Scholar
• A guide to telemedicine in primary healthcare. Available from: https://www.unicef.org/romania/reports/guide-telemedicine-primary-healthcare. Accessed June 18, 2024.
   Google Scholar
• Ryu S. Telemedicine: opportunities and developments in member states: report on the second global survey on eHealth 2009 (Global Observatory for eHealth Series, volume 2). Healthc Inform Res. 2012;18(2):153–155.
   Google Scholar
• Badawy SM, Radovic A. Digital approaches to remote pediatric health care delivery during the COVID-19 pandemic: existing evidence and a call for further research. JMIR Pediatr Parent. 2020;3(1):e20049. doi:10.2196/20049
   PubMedGoogle Scholar
• Vidal-Alaball J, Acosta-Roja R, Hernández NP, et al. Telemedicine in the face of the COVID-19 pandemic. Aten Primaria. 2020;52(6):418–422. doi:10.1016/j.aprim.2020.04.003
   PubMed Web of Science ®Google Scholar
• Mann DM, Chen J, Chunara R, Testa PA, Nov O. COVID-19 transforms health care through telemedicine: evidence from the field. J Am Med Inform Assoc. 2020;27(7):1132–1135. doi:10.1093/jamia/ocaa072
   PubMed Web of Science ®Google Scholar
• Serlachius A, Badawy SM, Thabrew H. Psychosocial challenges and opportunities for youth with chronic health conditions during the COVID-19 pandemic. JMIR Pediatr Parent. 2020;3(2):e23057. doi:10.2196/23057
   PubMedGoogle Scholar
• Polinski JM, Barker T, Gagliano N, Sussman A, Brennan TA, Shrank WH. Patients’ satisfaction with and preference for telehealth visits. J Gen Intern Med. 2016;31:269–275. doi:10.1007/s11606-015-3489-x
   PubMed Web of Science ®Google Scholar
• Grigsby J, Kaehny MM, Sandberg EJ, Schlenker RE, Shaughnessy PW. Effects and effectiveness of telemedicine. Health Care Financ Rev. 1995;17(1):115–131.
   PubMedGoogle Scholar
• Hassounah M, Raheel H, Alhefzi M. Digital Response During the COVID-19 Pandemic in Saudi Arabia. J Med Internet Res. 2020;22(9):e19338. doi:10.2196/19338
   PubMed Web of Science ®Google Scholar
• Al-Wathinani A, Hertelendy AJ, Alhurishi S, et al. Increased emergency calls during the COVID-19 Pandemic in Saudi Arabia: a national retrospective study. Healthcare. 2020;9(1):14. PMID: 33374453; PMCID: PMC7823911. doi:10.3390/healthcare9010014
   Web of Science ®Google Scholar
• Alanzi T. A review of mobile applications available in the app and google play stores used during the COVID-19 outbreak. J Multidiscip Healthc. 2021;14:45.
   PubMed Web of Science ®Google Scholar
• Alfaleh A, Alkattan A, Salah M, et al. Telemedicine and patient satisfaction in Saudi Arabia. In: medRxiv. Cold Spring Harbor Laboratory Press; 2021.
   Google Scholar
• Boxer RJ. Advantages and utilization of telemedicine. mHealth. 2019;5:12.
   PubMedGoogle Scholar
• Kichloo A, Albosta M, Dettloff K, et al. Telemedicine, the current COVID-19 pandemic and the future: a narrative review and perspectives moving forward in the USA. Fam Med Comm Health. 2020;8:e000530.
   PubMedGoogle Scholar
• Gajarawala SN, Pelkowski JN. Telehealth benefits and barriers. J Nurse Pract. 2021;17:218–221.
   PubMedGoogle Scholar
• Clarke JL, Bourn S, Skoufalos A, Beck EH, Castillo DJ. An innovative approach to health care delivery for patients with chronic conditions. Popul Health Manag. 2017;20(1):23–30.
   PubMed Web of Science ®Google Scholar
• Xesfingi S, Vozikis A. Patient satisfaction with the healthcare system: assessing the impact of socio-economic and healthcare provision factors. BMC Health Serv Res. 2016;16(94):1–7.
   PubMedGoogle Scholar
• Al-Abri R, Al-Balushi A. Patient satisfaction survey as a tool towards quality improvement. Oman Med Journal. 2014;29(1):3–7.
   PubMedGoogle Scholar
• Alsaleh MM, Watzlaf VJM, DeAlmeida DR, Saptono A. EVALUATION OF A TELEHEALTH APPLICATION (SEHHA) USED DURING THE COVID-19 PANDEMIC IN SAUDI ARABIA: PROVIDER EXPERIENCE AND SATISFACTION. Perspect Health Inf Manag. 2021;18(4):1b. PMID: 34975351; PMCID: PMC8649707.
   PubMedGoogle Scholar
• Alhraiwil NJ, Al-Aqeel S, AlFaleh AF, AlAgeel AA, AlAbed MA, Al-Shroby WA. Impact of COVID-19 on the 937 Telephone Medical Consultation Service in Saudi Arabia. Int J Telemed Appl. 2022;2022:4181322. PMID: 35058977; PMCID: PMC8764273. doi:10.1155/2022/4181322
   PubMed Web of Science ®Google Scholar
• Alghamdi SM, Aldhahir AM, Alqahtani JS, et al. Healthcare providers’ perception and barriers concerning the use of telehealth applications in Saudi Arabia: a cross-sectional study. Healthcare. 2022;10(8):1527. PMID: 36011185; PMCID: PMC9408269. doi:10.3390/healthcare10081527
   Web of Science ®Google Scholar
• Glaser M, Winchell T, Plant P, et al. Provider satisfaction and patient outcomes associated with a statewide prison telemedicine program in Louisiana. Telemed J E Health. 2010;16(4):472–479.
   PubMed Web of Science ®Google Scholar
• Becevic M, Boren S, Mutrux R, Shah Z, Banerjee S. User satisfaction with telehealth: study of patients, providers, and coordinators. Health Care Manag. 2015;34(4):337–349.
   Google Scholar
• Baert S, Lippens L, Moens E, Weytjens J, Sterkens P. The COVID-19 crisis and telework: a research survey on experiences, expectations and hopes; 2020.
   Google Scholar
• Ayatollahi H, Sarabi FZ, Langarizadeh M. Clinicians’ Knowledge and Perception of Telemedicine Technology. Perspect Health Info Manag. 2015;12:1c.
   PubMedGoogle Scholar
• Alaboudi A, Atkins A, Sharp B, Balkhair A, Alzahrani M, Sunbul T. Barriers and challenges in adopting Saudi telemedicine network: the perceptions of decision makers of healthcare facilities in Saudi Arabia. J Infect Public Health. 2016;9(6):725–733.
   PubMed Web of Science ®Google Scholar
• Parmanto B, Lewis AN, Graham KM, Bertolet MH. Development of the telehealth usability questionnaire (TUQ). Int J Telerehabilit. 2016;8(1):3–10.
   PubMed Web of Science ®Google Scholar
• Bakken S, Grullon-Figueroa L, Izquierdo R, et al. Development, validation, and use of English and Spanish versions of the telemedicine satisfaction and usefulness questionnaire. J Am Med Inf Assoc. 2006;13(6):660–667.
   PubMed Web of Science ®Google Scholar
• Alghamdi SM, Alsulayyim AS, Alqahtani JS, Aldhahir AM. Digital health platforms in Saudi Arabia: determinants from the COVID-19 pandemic experience. Healthcare. 2021;9:1517.
   Web of Science ®Google Scholar
• Mazouri-Karker S, Lüchinger R, Braillard O, et al. Perceptions of and preferences for telemedicine use since the early stages of the COVID-19 pandemic: cross-sectional survey of patients and physicians. JMIR Hum Factors. 2023;10(e50740). PMID: 37934574; PMCID: PMC10664018. doi:10.2196/50740
   PubMedGoogle Scholar
• Park HY, Kwon YM, Jun HR, Jung SE, Kwon SY. Satisfaction survey of patients and medical staff for telephone-based telemedicine during hospital closing due to COVID-19 transmission. Telemed J E Health. 2021;27(7):724–732. PMID: 33216710; PMCID: PMC8290303. doi:10.1089/tmj.2020.0369
   PubMed Web of Science ®Google Scholar
• Moazzami B, Razavi-Khorasani N, Dooghaie Moghadam A, et al. COVID-19 and telemedicine: immediate action required for maintaining healthcare providers well-being. J Clin Virol. 2020;126:104345.
   PubMed Web of Science ®Google Scholar
• Idriss S, Aldhuhayyan A, Alanazi AA, et al. Physicians’ perceptions of telemedicine use during the COVID-19 pandemic in Riyadh, Saudi Arabia: cross-sectional study. JMIR Form Res. 2022;6(7):e36029. PMID: 35714293; PMCID: PMC9278404. doi:10.2196/36029
   PubMedGoogle Scholar
• Andrews E, Berghofer K, Long J, Prescott A, Caboral-Stevens M. Satisfaction with the use of telehealth during COVID-19: an integrative review. Int J Nurs Stud Adv. 2020;2:100008,ISSN 2666–142X. doi:10.1016/j.ijnsa.2020.100008
   Google Scholar
• Mubaraki AA, Alrabie AD, Sibyani AK, Aljuaid RS, Bajaber AS, Mubaraki MA. Advantages and disadvantages of telemedicine during the COVID-19 pandemic era among physicians in Taif, Saudi Arabia. Saudi Med J. 2021;42:110.
   PubMed Web of Science ®Google Scholar
• Kaliyadan F, Ameer MAA, Al Ameer A, Al Alwan Q. Telemedicine practice in Saudi Arabia during the COVID-19 pandemic. Cureus. 2020;12:e12004.
   PubMed Web of Science ®Google Scholar
• Aboalshamat KT. Awareness of, beliefs about, practices of, and barriers to teledentistry among dental students and the implications for Saudi Arabia Vision 2030 and coronavirus pandemic. J Int Soc Prev Community Dent. 2020;10:431.
   PubMed Web of Science ®Google Scholar
• Mohaya MAA, Almaziad MM, Al-Hamad KA, Mustafa M. Telemedicine among oral medicine practitioners during covid-19 pandemic and its future impact on the specialty. Risk Manag Healthc Policy. 2021;14:4369.
   PubMed Web of Science ®Google Scholar
• Cannedy S, Leung L, Wyte-Lake T, et al. Primary care team perspectives on the suitability of telehealth modality (phone vs video) at the veterans health administration. J Prim Care Community Health. 2023;14:21501319231172897. PMID: 37170906; PMCID: PMC10184255. doi:10.1177/21501319231172897
   Web of Science ®Google Scholar
• Al-Rayes SA, Alumran A, Aljabri D, et al. Public awareness and utilization of 937-telephone health services in the Kingdom of Saudi Arabia before and during the COVID-19 Pandemic: longitudinal study. J Med Internet Res. 2021;23(7):e27618. PMID: 34156963; PMCID: PMC8330632. doi:10.2196/27618
   PubMed Web of Science ®Google Scholar
• Alfaleh A, Alkattan A, Alageel A, et al. The role of telemedicine services in changing users’ intentions for presenting to the emergency departments in Saudi Arabia. DIGITAL HEALTH. 2022;8. doi:10.1177/20552076221091358
   PubMed Web of Science ®Google Scholar
• Alkhashan H, Al-Khaldi Y, Hassanein M, et al. (2020). Telephone consultation services in Saudi Arabia: utilization pattern and satisfaction among health care providers and consumers. Available from: https://www.jhidc.org/index.php/jhidc/article/view/265. Accessed June 18, 2024.
   Google Scholar
• Aldekhyyel RN, Almulhem AJ, Binkheder S. Usability of telemedicine mobile applications during COVID-19 in Saudi Arabia: a heuristic evaluation of patient user interfaces. Healthcare. 2021;9:1574.
   Web of Science ®Google Scholar
• Amin J, Ahmed S, Saleh A, et al. The potential and practice of telemedicine to empower patient-centered healthcare in Saudi Arabia. Int Med J. 2020;27:151–154.
   Google Scholar
• Al-rayes SA, Aldossary H, Aldoukhi E, Alahmedalyousif Z, Aldawood G. Arwa Alumran: the awareness and utilization of 937-telephone health services in Saudi Arabia: cross-sectional survey study. Informatics in Medicine. 2020;20:100393,ISSN2352–9148. doi:10.1016/j.imu.2020.100393
   Google Scholar
• Omboni S, Padwal RS, Alessa T, et al. The worldwide impact of telemedicine during COVID-19: current evidence and recommendations for the future. Connect Health. 2022;1:7–35. PMID: 35233563; PMCID: PMC7612439. doi:10.20517/ch.2021.03
   PubMedGoogle Scholar
• Al-Sofiani ME, Alyusuf EY, Alharthi S, Alguwaihes AM, Al-Khalifah R, Alfadda A. Rapid Implementation of a diabetes telemedicine clinic during the coronavirus disease 2019 outbreak: our protocol, experience, and satisfaction reports in Saudi Arabia. J Diabetes Sci Technol. 2021;15(2):329–338.
   PubMedGoogle Scholar
• Barriga-Chambi F, Ccami-Bernal F, Alarcon-Casazuela AL, et al. Satisfaction of healthcare workers and patients regarding telehealth service in a hospital in Peru. Rev Peru Med Exp Salud Publica. 2022;39(4):415–424. Spanish, English. PMID: 36888803. doi:10.17843/rpmesp.2022.394.11287
   PubMedGoogle Scholar
• Wali R, Shakir M, Jaha A, Alhumaidah R, Jamaluddin HA. Primary care physician’s perception and satisfaction with telehealth in the national guard primary healthcare centers in Jeddah, Saudi Arabia in 2022. Cureus. 2023;15(3):e36480. PMID: 37090270; PMCID: PMC10115745. doi:10.7759/cureus.36480
   PubMedGoogle Scholar
• Dandapani H, Davoodi N, Serina P, Keene S, Goldberg EM. Telehealth during COVID-19: perspectives on Usability by US Physicians. Brown Hosp Med. 2023;2(3). doi:10.56305/001c.77982
   Google Scholar
• Khemapech I, Sansrimahachai W, Toachoodee M. Telemedicine–meaning, challenges and opportunities. Siriraj Med Jl. 2019;71(3):246–252.
   Google Scholar
• Alomari MO, Jenkins J. Exploring the attitudes of patients towards using the seha application (Telehealth) in Saudi Arabia during the coronavirus epidemic. ABC J Adv Res. 2021;10:9–22.
   Google Scholar
• Ahmed TJ, Baig M, A Bashir M, Gazzaz ZJ, Butt NS, A Khan S. Knowledge, attitudes, and perceptions related to telemedicine among young doctors and nursing staff at the King Abdul-Aziz University Hospital Jeddah, KSA. Niger J Clin Pract. 2021;24:464–469.
   PubMed Web of Science ®Google Scholar
• Alshammari F. Perceptions, preferences and experiences of telemedicine among users of information and communication technology in Saudi Arabia. J Health Inform Dev Ctries. 2019;13:e26002.
   Google Scholar
• Althbiti AAJ, Khatib FMA, AL-Ghalayini NA. Telemedicine: between reality and challenges in Jeddah hospitals. Egypt J Hosp Med. 2017;68:1381–1389.
   Google Scholar
• Khalifa M. Barriers to health information systems and electronic medical records implementation. a field study of Saudi Arabian hospitals. Procedia Comput Sci. 2013;21:335–342, ISSN18770509. doi:10.1016/j.procs.2013.09.044
   Google Scholar
• Mani ZA, Goniewicz K. Adapting disaster preparedness strategies to changing climate patterns in Saudi Arabia: a rapid review. Sustainability. 2023;15(19):14279.
   Web of Science ®Google Scholar
• Goniewicz K, Goniewicz M. Disaster preparedness and professional competence among healthcare providers: pilot study results. Sustainability. 2020;12(12):4931.
   Web of Science ®Google Scholar
• Amir K-M, Dulebenets MA, Goniewicz K. Implementing public health strategies—the need for educational initiatives: a systematic review. Int J Environ Res Public Health. 2021;18(11):5888. doi:10.3390/ijerph18115888
   PubMed Web of Science ®Google Scholar