Automatic Service Agreement Negotiators in Open Commerce Environments

References

• Abran, A.; Moore, J.W.; Bourque, P.; and Dupuis, R. Guide to the Software Engineering Body of Knowledge. Los Alamitos, CA: IEEE Computer Society Press, 2004.
   Google Scholar
• Andrieux, A.; Czajkowski, K.; Dan, A.; Keahey, K.; Ludwig, H.; Nakata, T.; Pruyne, J.; Rofrano, J.; Tuecke, S.; and Xu, M. WS-Agreement recommendation. March 2007 www.gridforum.org/documents/GFD.107.pdf
   Google Scholar
• Ashri, R.; Rahwan, I.; and Luck, M. Architectures for negotiating agents. In V. Marík, J.P. Müller, and M. Pechoucek, M. (eds.), Multi-Agent Systems and Applications III: 3rd International Central and Eastern European Conference on Multi-Agent Systems. Heidelberg: Springer, 2003, pp. 136-146.
   Google Scholar
• Bardhan, I.R.; Whitaker, J.; and Mithas, S. Antecedents of business process outsourcing in manufacturing plants. In R.H. Sprague (ed.), 39th Annual Hawaii International Conference on System Sciences. Los Alamitos, CA: IEEE Computer Society, 2006, pp. 68-69.
   Google Scholar
• Bardhan, I.; Demirkan, H.; Kannan, P.K.; Kauffman, R.J.; and Sougstad, R. An interdisciplinary perspective on IT services management and services science. Journal of Management Information Systems, 26, 4 (spring 2010), 13-65.
   Google Scholar
• Bartolini, C.; Preist, C.; and Jennings, N.R. A software framework for automated negotiation. In R. Choren, A. García, C. Lucena, and A. Ramonovsky (eds.), Software Engineering for Multi-Agent Systems III. Berlin: Springer Verlag, 2005, pp. 213-235.
   Google Scholar
• Benyoucef, M., and Verrons, M.-H. Configurable e-negotiation systems for large scale and transparent decision making. Group Decision and Negotiation, 17, 3 (May 2008), 211-224.
   Google Scholar
• Bichler, M. An experimental analysis of multi-attribute auctions. Decision Support Systems, 29, 3 (October 2000), 249-268.
   Google Scholar
• Bleistein, S.J.; Cox, K.; Verner, J.M.; and Phalp, K. Requirements engineering for e-business advantage. Requirements Engineering Journal, 11, 1 (December 2005), 4-16.
   Google Scholar
• Christensen, C.M., and Raynor, M.E. How to Avoid Commoditization. Boston: Harvard Business School Press, 2003.
   Google Scholar
• Coehoorn, R.M., and Jennings, N.R. Learning on opponents preferences to make effective multi-issue negotiation trade-offs. In M. Janssen, H.G. Sol, and R.W. Wagenaar (eds.), Sixth International Conference on Electronic Commerce. New York: ACM Press, October 2004, pp. 59-68.
   Google Scholar
• Dai, Q., and Kauffman, R.J. Business models for Internet-based B2B electronic markets. International Journal of Electronic Commerce, 6, 4 (summer 2002), 41-73.
   Google Scholar
• Dan, A.; Davis, D.; Kearney, R.; Keller, A.; King, R.P.; Kuebler, D.; Ludwig, H.; Polan, M.; Spreitzer, M.; and Youssef, A. Web services on demand: WSLA-driven automated management. IBM Systems Journal, 43, 1 (January 2004), 136-158.
   Google Scholar
• Demirkan, H.; Kauffman, R.J.; Vayghan, J.A.; Fill, H.-G.; Karagiannis, D.; and Maglio, P.P. Service-oriented technology and management. Electronic Commerce Research and Applications, 7, 4 (winter 2008), 356-376.
   Google Scholar
• Dobardziev, A. Outcome-based pricing: Incentivising innovation-led IT services. Ovum Knowledge Center, June 2008 http://store.ovum.com/Product.asp?pid=38842&etr=infaus
   Google Scholar
• Dujmovic, J.J. A method for evaluation and selection of complex hardware and software systems. In 22nd International Conference for the Resource Management and Performance Evaluation of Enterprise CS. Turnersville, NJ: Computer Measurement Group, 1996, pp. 368-378.
   Google Scholar
• Elfatatry, A., and Layzell, P.J. A negotiation description language. Software, Practice and Experience, 35, 4 (April 2005), 323-343.
   Google Scholar
• Faratin, P.; Sierra, C.; and Jennings, N.R. Negotiation decision functions for autonomous agents. International Journal of Robotics and Autonomous Systems, 24, 3-4 (1998), 159-182.
   Google Scholar
• Faratin, P.; Sierra, C.; and Jennings, N.R. Using similarity criteria to make trade-offs in automated negotiations. Artificial Intelligence, 142, 2 (December 2002), 205-237.
   Google Scholar
• Fatima, S.S.; Wooldridge, M.; and Jennings, N.R. An agenda-based framework for multi-issue negotiation. Artificial Intelligence, 152, 1 (January 2004), 1-45.
   Google Scholar
• Fatima, S.S.; Wooldridge, M.; and Jennings, N.R. A comparative study of game theoretic and evolutionary models of bargaining for software agents. Artificial Intelligence Review, 23, 2 (April 2005), 187-205.
   Google Scholar
• Friedman, T. The World Is Flat: A Brief History of the Twenty-first Century. New York: Farrar, Straus, & Giroux, 2005.
   Google Scholar
• Frølund, S., and Koistinen, J. Quality-of-service specification in distributed object systems. Distributed Systems Engineering, 5, 4 (December 1998), 179-202.
   Google Scholar
• Gimpel, H.; Ludwig, H.; Dan, A.; and Kearney, B. PANDA: Specifying policies for automated negotiations of service contracts. In M.E. Orlowska, S. Weerawarana, M.P. Papazoglou, and J. Yang (eds.), First International Conference on Service-Oriented Computing (ICSOC 2003). Berlin: Springer-Verlag, 2003, pp. 287-302.
   Google Scholar
• Governatori, G. Representing business contracts in RuleML. International Journal Cooperative Information Systems, 14, 2-3 (June 2005), 181-216.
   Google Scholar
• Grefen, P.W.P.J.; Ludwig, H.; Dan, A.; and Angelov, S. An analysis of Web services support for dynamic business process outsourcing. Information & Software Technology, 48, 11 (November 2006), 1115-1134.
   Google Scholar
• Gregg, D.G., and Walczak, S. Auction advisor: An agent-based online-auction decision support system. Decision Support Systems, 41, 2 (January 2006), 449-471.
   Google Scholar
• He, M.; Jennings, N.R.; and Leung, H.-F. On agent-mediated electronic commerce. IEEE Transactions on Knowledge and Data Engineering, 15, 4 (July/ August 2003), 985-1003.
   Google Scholar
• Jennings, N.R.; Faratin, P.; Lomuscio, A.R.; Parsons, S.; Wooldridge, M.; and Sierra, C. Automated negotiation: Prospects, methods and challenges. Group Decision and Negotiation, 10, 2 (March 2001), 199-215.
   Google Scholar
• Jonker, C.; Robu, V.; and Treur, J. An agent architecture for multi-attribute negotiation using incomplete preference information. Autonomous Agents and Multi-Agent Systems, 15, 2 (October 2007), 221-252.
   Google Scholar
• Karp, A.H. Rules of engagement for automated negotiation. In B. Benatallah and C. Godart (eds.), First IEEE International Workshop on Electronic Contracting. Los Alamitos, CA: IEEE Computer Society, July 2004, pp. 32-39.
   Google Scholar
• Kim, J.B., and Segev, A. A Web services-enabled marketplace architecture for negotiation process management. Decision Support Systems, 40, 1 (July 2005), 71-87.
   Google Scholar
• Kowalczyk, R. Fuzzy e-negotiation agents. Soft Computing, 6, 5 (August 2002), 337-347.
   Google Scholar
• Li, C.; Giampapa, J.; and Sycara, K. Bilateral negotiation decisions with uncertain dynamic outside options. IEEE Transactions on Systems, Man, and Cybernetics, Part C: Applications and Reviews, 36, 1 (2006), 31-44.
   Google Scholar
• Ludwig, A.; Braun, P.; Kowalczyk, R.; and Franczyk, B. A framework for automated negotiation of service level agreements in services grids. In C. Bussler and A. Haller (eds.), Business Process Management Workshops. Berlin: Springer Verlag, 2005, pp. 89-101.
   Google Scholar
• Ludwig, H.; Dan, A.; and Kearney, R. Cremona: An architecture and library for creation and monitoring of WS-Agreement. In M. Aiello, M. Aoyama, F. Curbera, and M.P. Papazoglou (eds.), Second International Conference on Service-Oriented Computing (ICSOC 2004). New York: ACM Press, November 2004, pp. 65-74.
   Google Scholar
• Luo, X.; Jennings, N.R.; Shadbolt, N.; Leung, H.-F.; and Lee, J.H. A fuzzy constraint based model for bilateral, multi-issue negotiations in semi-competitive environments. Artificial Intelligence, 148, 1-2 (August 2003), 53-102.
   Google Scholar
• Nash, J.F. The bargaining problem. Econometrica, 18, 2 (April 1950), 155-162.
   Google Scholar
• Nguyen, T.D., and Jennings, N.R. Managing commitments in multiple concurrent negotiations. Electronic Commerce Research and Applications, 4, 4 (winter 2005), 362-376.
   Google Scholar
• Ordanini, A. What drives market transactions in B2B exchanges? Communications of the ACM, 49, 4 (April 2006), 89-93.
   Google Scholar
• Papazoglou, M.P. The challenges of service evolution. In Z. Bellahsene and M. Léonard (eds.), 20th International Conference on Advanced Information Systems Engineering (CAiSE 2008). Berlin: Springer, June 2008, pp. 1-15.
   Google Scholar
• Papazoglou, M.P., and van den Heuvel, W.-J. Service oriented architectures: Approaches, technologies and research issues. International Journal on Very Large Data Bases, 16, 3 (July 2007), 389-415.
   Google Scholar
• Paurobally, S.; Tamma, V.; and Wooldridge, M. A framework for Web service negotiation. ACM Transactions on Autonomous and Adaptive Systems, 2, 4 (November 2007), 14.
   Google Scholar
• Plummer, D.C.; Smulders, C.; Fiering, L.; Natis, Y.V.; Mingay, S.; Driver, M.; Fenn, J.; McLellan, L.; and Wilson, D. Gartner's top predictions for IT organizations and users, 2008 and beyond. Stamford, CT: Gartner, 2008 www.gartner.com/it/page.jsp?id=593207
   Google Scholar
• Rinderle, S., and Benyoucef, M. Towards the automation of e-negotiation processes based on Web services. In A.H.H. Ngu, M. Kitsuregawa, E.J. Neuhold, J.-Y. Chung, and Q.Z. Sheng (eds.), 6th International Conference on Web Information Systems Engineering. Berlin: Springer Verlag, 2005, pp. 443-453.
   Google Scholar
• Ros, R., and Sierra, C. A negotiation meta strategy combining trade-off and concession moves. Autonomous Agents and Multi-Agent Systems, 12, 2 (March 2006), 163-181.
   Google Scholar
• Rust, R.T., and Kannan, P.K. E-service: A new paradigm for business in the electronic environment. Communications of the ACM, 46, 6 (June 2003), 36-42.
   Google Scholar
• Sandholm, T.W., and Lesser, V.R. Leveled commitment contracts and strategic breach. Games and Economic Behavior, 35, 1-2 (April 2001), 212-270.
   Google Scholar
• Sim, K.M., and Choi, C.Y. Agents that react to changing market situations. IEEE Transactions on Systems, Man and Cybernetics, Part B, 33, 2 (April 2003), 188-201.
   Google Scholar
• Sim, K.M., and Wang, S.Y. Flexible negotiation agent with relaxed decision rules. IEEE Transactions on Systems, Man and Cybernetics, Part B, 34, 3 (June 2004), 1602-1608.
   Google Scholar
• Smith, J.M., and Price, G.R. The logic of animal conflict. Nature, 246 (November 1973), 15-18.
   Google Scholar
• Ströbel, M. Design of roles and protocols for electronic negotiations. Electronic Commerce Research, 1, 3 (July 2001), 335-353.
   Google Scholar
• Su, S.Y.W.; Huang, C.; Hammer, J.; Huang, Y.; Li, H.; Wang, L.; Liu, Y.; Pluempitiwiriyawej, C.; Lee, M.; and Lam, H. An Internet-based negotiation server for e-commerce. International Journal on Very Large Data Bases, 10, 1 (August 2001), 72-90.
   Google Scholar
• Tu, M. T.; Seebode, C.; Griffel, F.; and Lamersdorf, W. DynamiCS: An actor-based framework for negotiating mobile agents. Electronic Commerce Research, 1, 1-2 (February 2001), 101-117.
   Google Scholar
• Umar, A. IT Infrastructure to enable next generation enterprises. Information Systems Frontiers, 7, 3 (July 2005), 217-256.
   Google Scholar
• Vargo, S.L., and Lusch, R.F. Evolving to a new dominant logic for marketing. Journal of Marketing, 68, 1 (January 2004), 1-17.
   Google Scholar
• Wainer, J.; Ferreira, P.R.; and Constantino, E.R. Scheduling meetings through multi-agent negotiations. Decision Support Systems, 44, 1 (November 2007), 285-297.
   Google Scholar
• Wall, Q. Rethinking SOA governance. Oracle Inc., 2008 http://quintonwall.com/wp-content/uploads/2008/08/rethinking-soa-governance.pdf
   Google Scholar
• Zeng, D., and Sycara, K. Bayesian learning in negotiation. International Journal Human-Computer Studies, 48, 1 (January 1998), 125-141.
   Google Scholar
• Zhu, L.; Leach, P.; Jaganathan, K.; and Ingersoll, W. The simple and protected generic security service application program interface (GSS-API) negotiation mechanism (RFC 4178). Network Working Group, October 2005 http://tools.ietf.org/html/rfc4178
   Google Scholar