Turning a Community into a Market: A Practice Perspective on Information Technology Use in Boundary Spanning

References

• Agar, M. The Professional Stranger: An Informal Introduction to Ethnography. New York: Academic Press, 1980.
   Google Scholar
• Allen, T.J., and Cohen, S.I. Information flow in research and development laboratories. Administrative Science Quarterly, 14, 1 (1969), 12-19.
   Google Scholar
• Barley, S.R. Technology as an occasion for structuring--Evidence from observations of CT scanners and the social-order of radiology departments. Administrative Science Quarterly, 31, 1 (1986), 78-108.
   Google Scholar
• Barley, S.R., and Kunda, G. Bringing work back in. Organization Science, 12, 1 (2001), 76-95.
   Google Scholar
• Bechky, B. Sharing meaning across occupational communities: The transformation of understanding on a product floor. Organization Science, 14, 3 (2003), 312-330.
   Google Scholar
• Bensaou, M. Interorganizational cooperation: The role of information technology--An empirical comparison of U.S. and Japanese supplier relations. Information Systems Research, 8, 2 (1997), 107-124.
   Google Scholar
• Boudreau, M.C., and Robey, D. Enacting integrated information technology: A human agency perspective. Organization Science, 16, 1 (2005), 3-18.
   Google Scholar
• Bourdieu, P. Outline of a Theory of Practice. Cambridge and New York: Cambridge University Press, 1977.
   Google Scholar
• Bourdieu, P., and Wacquant, L.J.D. An Invitation to Reflexive Sociology. Chicago: University of Chicago Press, 1992.
   Google Scholar
• Bowker, G.; Timmermans, S.; and Star, S.L. Infrastructure and organizational transformations: Classifying nurses' work. In W.J. Orlikowski, G. Walsham, M.R. Jones, and J.I. DeGross (eds.), Information Technology and Changes in Organizational Work. London: Chapman and Hall, 1996, pp. 344-369.
   Google Scholar
• Brown, J.S., and Duguid, P. The Social Life of Information. Boston: Harvard Business School Press, 2000.
   Google Scholar
• Burns, T., and Stalker, G.M. The Management of Innovation. London: Tavistock, 1961.
   Google Scholar
• Carlile, P.R. A pragmatic view of knowledge and boundaries: Boundary objects in new product development. Organization Science, 13, 4 (2002), 442-455.
   Google Scholar
• Carlile, P.R. Transferring, translating, and transforming: An integrative framework for managing knowledge across boundaries. Organization Science, 15, 5 (2004), 555-568.
   Google Scholar
• Clemons, E.K., and Row, M.C. Limits to inter-firm coordination through information technology: Results of a field study in consumer packaged goods distribution. Journal of Management Information Systems, 10, 1 (Summer 1993), 73-95.
   Google Scholar
• Cohen, S., and Mankin, D. The changing nature of work: Managing the impact of information technology. In S. Albers Mohrman, J.R. Galbraith, and E.E. Lawler (eds.), Tomorrow's Organization: Crafting Winning Capabilities in a Dynamic World. San Francisco: Jossey-Bass, 1998, pp. 154-179.
   Google Scholar
• Constant, D.; Sproull, L.; and Kiesler, S. The kindness of strangers: The usefulness of electronic weak ties for technical advice. Organization Science, 7, 2 (1996), 119-135.
   Google Scholar
• Cross, R.L., and Parker, A. The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations. Boston: Harvard Business School Press, 2004.
   Google Scholar
• Davidson, E.J. Technology frames and framing: A socio-cognitive investigation of requirements determination. MIS Quarterly, 26, 4 (2002), 329-358.
   Google Scholar
• Dean, D.L.; Lee, J.D.; Pendergast, M.O.; Hickey, A.M.; and Nunamaker, J.F., Jr. Enabling the effective involvement of multiple users: Methods and tools for collaborative software engineering. Journal of Management Information Systems, 14, 3 (Winter 1997-98), 179-222.
   Google Scholar
• Denzin, N.K., and Lincoln, Y.S. Handbook of Qualitative Research. Thousand Oaks, CA: Sage, 1994.
   Google Scholar
• Dijkserhuis, M.S.; Van den Bosch, F.A.S.; and Volberda, H.W. Where do new organizational forms come from? Management logics as a source of coevolution. Organization Science, 10, 5 (1999), 569-582.
   Google Scholar
• Dougherty, D. Reimagining the differentiation and integration of work for sustained product innovation. Organization Science, 12, 5 (2001), 612-631.
   Google Scholar
• Galbraith, J.R. Competing with Flexible Lateral Organizations, 2d ed. Reading, MA: Addison-Wesley, 1993.
   Google Scholar
• Gittell, J.H., and Weiss, L. Coordination networks within and across organizations: A multi-level framework. Journal of Management Studies, 41, 1 (2004), 127-153.
   Google Scholar
• Grover, V.; Teng, J.F.C.; and Fiedler, K.D. Investing the role of information technology in building buyer-supplier relationships. Journal of the AIS, 3 (March 2003), 217-245.
   Google Scholar
• Hansen, M.T., and Haas, M.R. Different knowledge, different benefits: Toward a productivity perspective on knowledge sharing in organizations. Paper presented at the Proceedings of the Academy of Management Annual Meeting, Washington, DC, August 2002.
   Google Scholar
• Henderson, K. Flexible sketches and inflexible data bases: Visual communication conscription devices, and boundary objects in design engineering. Science, Technology, & Human Value, 16, 4 (1991), 448-473.
   Google Scholar
• Jarvenpaa, S.L., and Ives, B. The global network organization of the future: Information management opportunities and challenges. Journal of Management Information Systems, 10, 4 (Spring 1994), 25-57.
   Google Scholar
• Klein, H.K., and Myers, M.D. A set of principles for conducting and evaluating interpretive field studies in information systems. MIS Quarterly, 23, 1 (1999), 67-92.
   Google Scholar
• Kraut, H.; Steinfield, C.; Chan, A.; Butler, B.; and Hoag, A. Coordination and virtualization: The role of electronic networks and personal relationships. Organization Science, 10, 6 (1999), 722-740.
   Google Scholar
• Kraut, R.; Dumais, S.; and Koch, S. Computerization, productivity, and quality of work-life. Communications of the ACM, 32, 2 (1989), 220-238.
   Google Scholar
• Lave, J., and Wenger, E. Situated Learning: Legitimate Peripheral Participation. Cambridge: Cambridge University Press, 1991.
   Google Scholar
• Lawrence, P.R., and Lorsch, J.W. Differentiation and integration in complex organizations. Administrative Science Quarterly, 12 (June 1967), 1-47.
   Google Scholar
• Levi, M.; Kleindorfer, P.R.; and Wu, D.J. Codifiability, relationship-specific information technology investment, and optimal contracting. Journal of Management Information Systems, 20, 2 (Fall 2003), 77-98.
   Google Scholar
• Levina, N., and Vaast, E. The emergence of boundary spanning competence in practice: Implications for implementation and use of information systems. MIS Quarterly, 29, 2 (2005), 335-363.
   Google Scholar
• Malone, T.W.; Yates, J.; and Benjamin, R.I. Electronic markets and electronic hierarchies. Communications of the ACM, 30, 6 (1987), 484-497.
   Google Scholar
• Miles, M.B., and Huberman, A.M. Qualitative Data Analysis: A Sourcebook of New Methods. Beverly Hills, CA: Sage, 1984.
   Google Scholar
• Moon, J.Y., and Sproull, L. Essence of distributed work: The case of the Linux kernel. In P. Hinds and S. Kiesler (eds.), Distributed Work. Cambridge, MA: MIT Press, 2002, pp. 381-404.
   Google Scholar
• Nardi, B.A., and Whittaker, S. The place of face-to-face communication in distributed work. In P. Hinds and S. Kiesler (eds.), Distributed Work. Cambridge, MA: MIT Press, 2002, pp. 83-112.
   Google Scholar
• Newell, S.; Scarbrough, H.; and Swan, J. From global knowledge management to internal electronic fences: Contradictory outcomes of intranet development. British Journal of Management, 12, 2 (2001), 97-111.
   Google Scholar
• Orlikowski, W.J. Improvising organizational transformation over time: A situated change perspective. Information Systems Research, 7, 1 (1996), 63-92.
   Google Scholar
• Orlikowski, W.J. Using technology and constituting structures: A practice lens for studying technology in organizations. Organization Science, 11, 4 (2000), 404-428.
   Google Scholar
• Osterlund, C., and Carlile, P. Relations in practice: Sorting through practice theories on knowledge sharing in complex organizations. Information Society, 21, 2 (2005), 91-107.
   Google Scholar
• Pawlowski, S.D., and Robey, D. Bridging user organizations: Knowledge brokering and the work of information technology professionals. MIS Quarterly, 29, 4 (2005), 645-672.
   Google Scholar
• Pettigrew, A.M. Longitudinal field research on change: Theory and practice. Organization Science, 1, 3 (1990), 267-292.
   Google Scholar
• Prasad, P. Symbolic processes in the implementation of technological change--A symbolic interactionist study of work computerization. Academy of Management Journal, 36, 6 (1993), 1400-1429.
   Google Scholar
• Robey, D., and Boudreau, M.C. Accounting for the contradictory organizational consequences of information technology: Theoretical directions and methodological implications. Information Systems Research, 10, 2 (1999), 167-185.
   Google Scholar
• Robey, D.; Ross, J.W.; and Boudreau, M.C. Learning to implement enterprise systems: An exploratory study of the dialectics of change. Journal of Management Information Systems, 19, 1 (Summer 2002), 17-46.
   Google Scholar
• Schultze, U., and Boland, R.J. Knowledge management technology and the reproduction of knowledge work practices. Journal of Strategic Information Systems, 9, 2-3 (2000), 193-212.
   Google Scholar
• Schultze, U., and Orlikowski, W.J. A practice perspective on technology-mediated network relations: The use of Internet-based self-serve technologies. Information Systems Research, 15, 1 (2004), 87-106.
   Google Scholar
• Son, J.Y.; Narasimhan, S.; and Riggins, F.J. Effects of relational factors and channel climate on EDI usage in the customer-supplier relationship. Journal of Management Information Systems, 22, 1 (Summer 2005), 321-353.
   Google Scholar
• Star, S.L., and Griesemer, J.R. Institutional ecology, "translations" and boundary objects: Amateurs and professionals in Berkeley's Museum of Vertebrate Zoology 1907-39. Social Studies of Science, 19, 3 (1989), 387-420.
   Google Scholar
• Strauss, A.L., and Corbin, J.M. Grounded Theory in Practice. Thousand Oaks, CA: Sage, 1997.
   Google Scholar
• Suchman, L. Representations of work: Making work visible. Communications of the ACM, 38, 9 (1995), 56-64.
   Google Scholar
• Tushman, M.L. Special boundary roles in the innovation process. Administrative Science Quarterly, 22, 4 (1977), 587-605.
   Google Scholar
• Vaast, E. La construction des territoires et frontières de l'organisation par les pratiques des intranets--Une démarche abductive [The emergence of organizational territories and boundaries through intranet practices: An abductive approach]. Ph.D. dissertation, Ecole Polytechnique, Paris, 2003.
   Google Scholar
• Vaast, E., and Levina, N. Multiple faces of codification: Organizational redesign in an IT organization. Organization Science, 17, 2 (March-April 2006), forthcoming.
   Google Scholar
• Van Maanen, J. Tales of the Field: On Writing Ethnography. Chicago: University of Chicago Press, 1988.
   Google Scholar
• Volkoff, O.; Elmes, M.B.; and Strong, D.M. Enterprise systems, knowledge transfer and power users. Journal of Strategic Information Systems, 13, 4 (2004), 279-304.
   Google Scholar
• Walther, J.B. Computer-mediated communication: Impersonal, interpersonal, and hyperpersonal interaction. Communication Research, 23, 1 (1996), 3-43.
   Google Scholar
• Wenger, E. Communities of Practice: Learning, Meaning, and Identity. Cambridge: Cambridge University Press, 1998.
   Google Scholar
• Wenger, E.; McDermott, R.A.; and Snyder, W. Cultivating Communities of Practice: A Guide to Managing Knowledge. Boston: Harvard Business School Press, 2002.
   Google Scholar