1,421
Views
182
CrossRef citations to date
0
Altmetric
Original Article

The Impact of ERP Implementation on Business Process Outcomes: A Factor-Based Study

, &
Pages 101-134 | Published online: 08 Dec 2014

References

  • Akkermans, H., and Van Helden, K. Vicious and virtuous cycles in ERP implementation: A case study of interrelations between critical success factors. European Journal of Information Systems, 11, 1 (2002), 35-46.
  • Al-Mashari, M.; Al-Mudimigh, A.; and Zairi, M. Enterprise resource planning: A taxonomy of critical factors. European Journal of Operational Research, 146, 2 (April 2003), 352-364.
  • Armstrong, C.P., and Sambamurthy, V. Information technology assimilation in firms: The influence of senior leadership and IT infrastructures. Information Systems Research, 10, 4 (December 1999), 304-327.
  • Bagozzi, R.P.; Yi, Y.; and Phillips, L.W. Assessing construct validity in organizational research. Administrative Science Quarterly, 36, 3 (September 1991), 421-458.
  • Banker, R.D., and Kauffman, R.J. Strategic contributions of information technology: An empirical study of ATM networks. In J.I. DeGross and M.H. Olson (eds.), Proceedings of the Ninth International Conference on Information Systems. Atlanta: Association for Information Systems, 1988, pp. 141-150.
  • Barua, A.; Kriebel, C.H.; and Mukhopadhyay, T. Information technologies and business value: An analytic and empirical investigation. Information Systems Research, 6, 1 (1995), 3-23.
  • Basu, A., and Blanning, R.W. Synthesis and decomposition of processes in organizations. Information Systems Research, 14, 4 (2003), 337-355.
  • Bharadwaj, A. A resource-based perspective on information technology capability and firm performance: An empirical investigation. MIS Quarterly, 24, 1 (2000), 169-196.
  • Bingi, P.; Sharma, M.; and Godla, J. Critical issues affecting an ERP implementation. Information Systems Management, 16, 3 (Summer 1999), 7-14
  • Boynton, A.C.; Zmud, R.W.; and Jacobs, G. The influence of IT management practices on IT use in large organizations. MIS Quarterly, 18, 3 (September 1994), 299-318.
  • Broadbent, M.; Weill, P.; and Clair, D.S. The implications of information technology infrastructure for business process redesign. MIS Quarterly, 23, 2 (June 1999), 159-182.
  • Brown, C.V., and Vessey, I. Managing the next wave of enterprise systems: Leveraging lessons from ERP. MIS Quarterly Executive, 2, 1 (March 2003), 65-73.
  • Busch, E.A.; Jarvenpaa, S.L.; Tractinsky, N.; and Glick, W.H. External versus internal perspectives in determining a firm's progressive use of information technology. In J.I. DeGross, I. enbasat, G. DeSanctis, and C.M. Beath (eds.), Proceedings of the Twelfth International Conference on Information Systems. Atlanta: Association for Information Systems, 1991, pp. 239-250.
  • Carte, T.A., and Russell, C.J. In pursuit of moderation: Nine common errors and their solutions. MIS Quarterly, 27, 3 (2003), 479-501.
  • Cassel, C.M.; Hackl, P.; and Westlund, A.H. On measurement of intangible assets: A study of robustness of partial least squares. Total Quality Management, 11, 7 (September 2000), 897-907.
  • Chin, W.W. Issues and opinion on structural equation modeling. MIS Quarterly, 22, 1 (March 1998), vii-xvi.
  • Chin, W.W. The partial least squares approach to structural equation modeling. In G. Marcoulides (ed.), Modern Methods for Business Research. Mahwah, NJ: Lawrence Erlbaum, 1998, pp. 295-336.
  • Chin, W.W., and Frye, T.A. PLS-Graph: Version 3. Houston, TX: Soft Modeling, 2001.
  • Chin, W.W., and Gopal, A. Adoption intention in GSS: Relative importance of beliefs. DATABASE Advances, 26, 2-3 (May-August 1995), 42-64.
  • Chin, W.W., and Newsted, P. Structural equation modeling analysis with small samples using partial least squares. In R.H. Hoyle (ed.), Statistical Strategies for Small Sample Research. Thousand Oaks, CA: Sage, 1999, pp. 307-341.
  • Chin, W.W.; Marcolin, B.; and Newsted, P. A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic-mail emotion/adoption study. Information Systems Research, 14, 2 (June 2003), 189-217.
  • Cohen, J. Statistical Power Analysis for the Behavioral Sciences, 2d ed. Hillsdale, NJ: Lawrence Erlbaum, 1988.
  • Cooper, R.B., and Zmud, R.W. information technology implementation research: A technological diffusion approach. Management Science, 36, 2 (1990), 123-139.
  • Cortina, J.M.; Chen, G.; and Dunlap, W.P. Testing interaction effects in LISREL: Examination and illustration of available procedures. Organizational Research Methods, 4, 4 (2001), 324-360.
  • Crampton, S.M., and Wagner, J.A. Percept-percept inflation in micro-organizational research: An investigation of prevalence and effect. Journal of Applied Psychology, 79, 1 (February 1994), 67-76.
  • Davenport, T.H. Putting the enterprise into the enterprise system. Harvard Business Review, 76, 4 (July-August 1998), 121-131.
  • Dean, J.W., and Snell, S.A. Integrated manufacturing and job design: Moderating effects of organizational inertia. Academy of Management Journal, 34, 4 (1991), 776-804.
  • Dewar, R.D., and Dutton, J.E. The adoption of radical and incremental innovations: An empirical analysis. Management Science, 32, 11 (1986), 1422-1433.
  • Diamantopoulos, A., and Winklhofer, H.M. Index construction with formative indicators: An alternative to scale development. Journal of Marketing Research, 38, 2 (2001), 269-277.
  • Edwards, J.R. Multidimensional constructs in organizational behavior research: An integrative analytical framework. Organizational Research Methods, 4, 2 (2001), 144-192.
  • Esteves, J., and Pastor, J. Enterprise resource planning systems research: An annotated bibliography. Communications of the AIS, 7, 8 (August 2001), 1-38.
  • Eveland, J.D., and Tornatzky, L.G. The deployment of technology. In L.G. Tornatzky and M. Fleischer (eds.), The Deployment of Technology. Lexington, MA: Lexington Books, 1990. pp. 117-148.
  • Fichman, R.G. Information technology diffusion: A review of the empirical research. In J.I. DeGross, J.D. Becker, and J.J. Elam (eds.), Proceedings of the Thirteenth International Conference on Information Systems. Atlanta: Association for Information Systems, 1992, pp. 195-206.
  • Fichman, R.G. The diffusion and assimilation of information technology innovations. In R.W. Zmud (ed.), Framing the Domains of IT Management Research: Glimpsing the Future Through the Past. Cincinnati, OH: Pinnaflex, 2000, pp. 105-127.
  • Fichman, R.G. The role of aggregation in the measurement of IT-related organizational innovation. MIS Quarterly, 25, 4 (December 2001), 427-455.
  • Fichman, R.G. Going beyond the dominant paradigm for information technology innovation research: Emerging concepts and methods. Journal of the AIS, 5, 8 (August 2004), 314-355.
  • Fichman, R.G. Real options and IT platform adoption: Implications for theory and practice. Information Systems Research, 15, 2 (June 2004), 132-154.
  • Fichman, R.G., and Kemerer, C.F. The assimilation of software process innovations: An organizational learning perspective. Management Science, 43, 10 (October 1997), 1345-1363.
  • Fichman, R.G., and Kemerer, C.F. The illusory diffusion of innovation: An examination of assimilation gaps. Information Systems Research, 10, 3 (September 1999), 253-275.
  • Fichman, R.G., and Moses, S.A. An incremental process for software implementation. Sloan Management Review, 40, 2 (1999), 39-52.
  • Gable, G. Consultant engagement for computer system selection: A pro-active client role in small businesses. Information and Management, 20, 2 (February 1991), 83-93.
  • Ganly, D. Address five key factors for successful ERP implementation. Gartner Research Report No. G00138715, Stamford, CT, March 24, 2006.
  • Grover, V.; Fiedler, K.; and Teng, J. Empirical evidence on Swanson's tri-core model of information systems innovation. Information Systems Research, 8, 3 (September 1997), 273-286.
  • Guimaraes, T.; Igbaria, M.; and Lu, M. The determinants of DSS success: An integrated model. Decision Sciences, 23, 2 (1992), 409-424.
  • Gupta, A. Enterprise resource planning: The emerging organizational value systems. Industrial Management & Data Systems, 100, 3 (2000), 114-118.
  • Hair, J.F.; Black, B.; Babin, B.; Anderson, R.E.; and Tatham, R.L. Multivariate Data Analysis with Readings, 6th ed. Upper Saddle River, NJ: Prentice Hall, 2006.
  • Hammer, M., and Stanton, S. How process enterprises really work. Harvard Business Review, 77, 6 (November-December 1999), 108-118.
  • Henderson, R.M. Underinvestment and incompetence as responses to radical innovation: Evidence from the photolithographic industry. RAND Journal of Economics, 24, 2 (1993), 248-270.
  • Jarvis, C.B.; MacKenzie, S.B.; and Podsakoff, P.M. A critical review of construct indicators and measurement model misspecification in marketing and consumer research. Journal of Consumer Research, 30, 3 (2003), 199-218.
  • Karimi, J.; Somers, T.M.; and Gupta, Y.P. Impact of information technology management practices on customer service. Journal of Management Information Systems, 17, 4 (Spring 2001), 125-158.
  • Keen, P.G.W. Shaping the Future: Business Design Through Information Technology. Boston: Harvard Business School Press, 1991.
  • Kwon, T.H., and Zmud, R. Unifying the fragmented models of information systems implementation. In R.J. Boland and R.A. Hirschheim (eds.), Critical Issues in Information Systems Research. New York: John Wiley, 1987.
  • Leonard-Barton, D. Implementation as mutual adaptation of technology and organization. Research Policy, 17, 5 (October 1988), 251-267.
  • Leonard-Barton, D. Implementation characteristics of organizational innovations: Limits and opportunities for management strategies. Communication Research, 15, 5 (October 1988), 603-631.
  • Leonard-Barton, D., and Deschamps, I. Managerial influence in the implementation of new technology. Management Science, 34, 10 (1988), 1252-1265.
  • Markus, M.L., and Tanis, C. The enterprise systems experience—From adoption to success. In R.W. Zmud (ed.), Framing the Domains of IT Research: Glimpsing the Future Through the Past. Cincinnati, OH: Pinnaflex Educational Resources, 2000, pp. 173-207.
  • Markus, M.L.; Tanis, C.; and Van Fenema, P.C. Multi-site ERP implementations. Communications of the ACM, 43, 4 (April 2000), 42-46.
  • Markus, M.L.; Axline, S.; Petrie, D.; and Tanis, C. Learning from adopters' experience with ERP: Problems encountered and success achieved. Journal of Information Technology, 15, 4 (December 2000), 245-265.
  • McClelland, G.H., and Judd, C.M. Statistical difficulties of detecting interactions and moderator effects. Psychological Bulletin, 14, 2 (1993), 376-390.
  • Melville, N.; Kraemer, K.; and Gurbaxani, V. Review: Information technology and organizational performance: An integrative model of IT business value. MIS Quarterly, 28, 2 (June 2004), 283-322.
  • Meyer, A.D., and Goes, J.B. Organizational assimilation of innovations: A multilevel contextual analysis. Academy of Management Journal, 31, 4 (1988), 897-923.
  • Mooney, J.G.; Gurbaxani, V.; and Kraemer, K.L. A process-oriented framework for assessing the business value of information technology. In J.I. DeGross, G. Ariav, C. Beath, R. Hoyer, and C. Kemerer (eds.), Proceedings of the Sixteenth International Conference on Information Systems. Atlanta: Association for Information Systems, 1995, pp. 17-27.
  • Mukhopadhyay, T.; Kekre, S.; and Kalathur, S. Business value of information technology: A study of electronic data interchange. MIS Quarterly, 19, 2 (1995), 137-156.
  • Nord, W.R., and Tucker, S. Implementing Routine and Radical Innovation. Lexington, MA: Lexington Books, 1987.
  • Orlikowski, W.J. CASE tools as organizational change: Investigating incremental and radical changes is systems development. MIS Quarterly, 17, 3 (1993), 309-340.
  • Pavlou, P.A., and El Sawy, O.A. From IT leveraging competence to competitive advantage in turbulent environments: The case of new product development. Information Systems Research, 17, 3 (September 2006), 198-227.
  • Pavlou, P.A., and Gefen, D. Psychological contract violation in online marketplaces: Antecedents, consequences, and moderating role. Information Systems Research, 16, 4 (December 2005), 372-399.
  • Ping, R.A. A parsimonious estimating technique for interaction and quadratic latent variables. Journal of Marketing Research, 32, 3 (August 1995), 336-347.
  • Podsakoff, P.M., and Organ, D.W. Self-reports in organizational research: Problems and perspectives. Journal of Management, 12, 4 (Winter 1986), 531-544.
  • Porter, M.E., and Millar, W.R. How information gives you competitive advantage. Harvard Business Review, 63, 4 (1985), 149-160.
  • Rajagopal, P. An innovation-diffusion view of implementation of enterprise resource planning (ERP) systems and development of a research model. Information and Management, 40, 2 (December 2002), 87-114.
  • Ranganathan, C., and Brown, C.V. ERP investments and the market value of firms: Toward an understanding of influential ERP project variables. Information Systems Research, 17, 2 (June 2006), 145-161.
  • Robbins, S.R., and Duncan, R.B. The role of the CEO and top management in the creation and implementation of strategic vision. In D.C. Hambrick (ed.), The Executive Effect: Concepts and Methods for Studying Top Managers. Greenwich, CT: JAI Press, 1988, pp. 205-233.
  • Robey, D.; Ross, J.W.; and Boudreau, M.C. Learning to implement enterprise systems: An exploratory study of the dialectics of change. Journal of Management Information Systems, 19, 1 (Summer 2002), 17-46.
  • Ross, J.W. Dow Corning Corporation: Business process and information technology. Journal of Information Technology, 14, 3 (1999), 253-266.
  • Ross, J.W. Clueless execs still keep ERP from delivering value. Computerworld, 33, 38 (September 2000), 30.
  • Ross, J.W., and Vitale, M.R. The ERP revolution: Surviving vs. thriving. Information Systems Frontier, 2, 2 (2000), 233-241.
  • Ryan, H.W. Managing development in the era of large complex systems. Information Systems Management, 16, 2 (1999), 89-91.
  • Santhanam, R., and Hartono, E. Issues in linking information technology capability to firm performance. MIS Quarterly, 27, 1 (March 2003), 125-153.
  • Scheer, W., and Habermann, F. Making ERP a success. Communications of the ACM, 43, 4 (2000), 57-61.
  • Schumacker, R.E. Latent variable interaction modeling. Structural Equation Modeling, 9, 1 (2002), 40-54.
  • Scott, J.E., and Vessey, I. Managing risks in enterprise systems implementations. Communications of the ACM, 45, 4 (April 2002), 74-81.
  • Shang, S., and Seddon, P.B. Assessing and managing the benefits of enterprise systems: The business manager's perspective. Information Systems Journal, 12, 4 (October 2002), 271-299.
  • Shaw, N.G. Identifying relationships among factors in IS implementation. Communications of the AIS, 11, 9 (2003), 155-165.
  • Slater, D. The hidden costs of enterprise software. CIO (January 15, 1998), 123-129.
  • Somers, T.M., and Nelson, K. The impact of critical success factors across the stages of enterprise resource planning implementations. In R.H. Sprague Jr. (ed.), Proceedings of the Thirty-Fourth Annual Hawaii International Conference on System Sciences. Los Alamitos, CA: IEEE Computer Society, 2001 (available at http://csdl2.computer.org/persagen/DLPubblication.jsp?pubtype=p&acronym=hicss
  • Somers, T.M.; Nelson, K.; and Ragowsky, A. Enterprise resource planning (ERP) for the next millennium: Development of an integrative framework and implications for research. In H.M. Chung (ed.), Proceedings of the Americas Conference on Information Systems (AMCIS 2000). Atlanta: Association for Information Systems, 2000, pp. 998-1004.
  • Strassman, P.A. Management productivity as an IT measure. In P. Berger, J.G. Kobellius, and D.E. Sutherland (eds.), Measuring Business Value of Information Technologies. Washington, DC: ICIT Press, 1988.
  • Swanson, E.B. Information systems innovation among organizations. Management Science, 40, 9 (September 1994), 1069-1092.
  • Tanaka, J.S., and Huba, G.J. Confirmatory hierarchical factor analysis of psychological distress measures. Journal of Personality and Social Psychology, 46, 3 (1984), 621-635.
  • Tang, C.Y., and Tikoo, S. Operational flexibility and market valuation of earnings. Strategic Management Journal, 20, 8 (1999), 749-761.
  • Tanriverdi, H. Performance effects of information technology synergies in multibusiness firms. MIS Quarterly, 30, 1 (2006), 57-77.
  • Tanriverdi, H., and Venkatraman, N. Knowledge relatedness and performance of multibusiness firms. Strategic Management Journal, 26, 2 (February 2005), 97-119.
  • Tornatzky, L.G., and Fleischer, M. The Processes of Technological Innovation. Lexington, MA: Lexington Books, 1990.
  • Tornatzky, L.G., and Klein, K.J. Innovation characteristics and innovation adoption-implementation: A meta-analysis of findings. IEEE Transactions on Engineering Management, 29, 1 (February 1982), 28-45.
  • Umble, E.J.; Haft, R.R.; and Umble, M.M. Enterprise resources planning: Implementation procedures and critical success factors. European Journal of Operational Research, 146, 2 (April 2003), 241-257.
  • Weill, P., and Broadbent, M. Leveraging the New Infrastructure: How Market Leaders Capitalize on Information Technology. Boston, MA: Harvard Business School Press, 1998.
  • Wheatley, M. ERP training stinks. CIO Magazine, 13, 16 (June 1, 2000), 86-96.
  • Zmud, R.W., and Apple, L.E. Measuring technology incorporation/infusion. Journal of Product Innovation Management, 9, 2 (June 1992), 148-155.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.