Leveraging Information Technology Infrastructure to Facilitate a Firm's Customer Agility and Competitive Activity: An Empirical Investigation

References

• Allison, P. D. Missing data techniques for structural equation modeling. Journal of Abnormal Psychology, 112, 4 (2003), 545-557.
   Google Scholar
• Armstrong, J. S., and Overton, T. S. Estimating nonresponse bias in mail surveys. Journal of Marketing Research, 14, 3 (1977), 396-402.
   Google Scholar
• Arteta, B. M., and Giachetti, R. E. A measure of agility as the complexity of the enterprise system. Robotics and Computer-Integrated Manufacturing, 20, 6 (2004), 495-503.
   Google Scholar
• Atuahene-Gima, K. Resolving the capability—Rigidity paradox in new product innovation. Journal of Marketing, 69, 4 (2005), 61-83.
   Google Scholar
• Barnett, W. P., and Freeman, J. Too much of a good thing? Product proliferation and organizational failure. Organization Science, 12, 5 (2001), 539-558.
   Google Scholar
• Bayus, B. L.; Jain, S.; and Rao, A. G. Too little, too early: Introduction timing and new product performance in the personal digital assistant industry. Journal of Marketing Research, 34, 1 (1997), 50-63.
   Google Scholar
• Bessant, J.; Francis, D.; Meredith, S.; and Kalinsky, R. Developing manufacturing agility in SMEs. International Journal of Technology Management, 22, 1 (2001), 28-54.
   Google Scholar
• Bharadwaj, S.; Bharadwaj, S.; and Bendoly, E. The performance effects of complementarities between information systems, marketing, manufacturing, and supply chain processes. Information Systems Research, 18, 4 (2007), 437-453.
   Google Scholar
• Brown, S. L., and Eisenhardt, K. M. The art of continuous change: Linking complexity theory and time-paced evolution in relentlessly shifting organizations. Administrative Science Quarterly, 42, 1 (1997), 1-34.
   Google Scholar
• Byrne, B. M. Structural Equation Modeling with EQS. Mahwah, NJ: Lawrence Erlbaum, 2006.
   Google Scholar
• Carr, D. F. Southwest upgrades customer service. Case Study, CIO Insight, August 31, 2009 (available at www.cioinsight.com/c/a/Case-Studies/Southwest-Upgrades-Customer-Service-420768/?kc=CIOMINUTE09042009CI01/
   Google Scholar
• Chen, M.-J. Competitor analysis and interfirm rivalry: Toward a theoretical integration. Academy of Management Review, 21, 1 (1996), 100-134.
   Google Scholar
• Cheung, G. W., and Rensvold, R. B. Evaluating goodness-of-fit indexes for testing measurement invariance. Structural Equation Modeling, 9, 2 (2002), 233-255.
   Google Scholar
• Cho, H.; Jung, M.; and Kim, M. Enabling technologies of agile manufacturing and its related activities in Korea. Computers and Industrial Engineering, 30, 3 (1996), 323-335.
   Google Scholar
• Clark, T. D.; Jones, M. C.; and Armstrong, C. P. The dynamic structure of management support systems: Theory development, research focus, and direction. MIS Quarterly, 31, 3 (2007), 579-615.
   Google Scholar
• Cohen, J. A coefficient of agreement for nominal scales. Educational and Psychological Measurement, 20, 1 (1960), 37-46.
   Google Scholar
• Cohen, W. M., and Levinthal, D. A. Absorptive capacity: A new perspective on learning and innovation. Administrative Science Quarterly, 35, 1 (1990), 128-152.
   Google Scholar
• Craig, T. The Japanese beer wars: Initiating and responding to hypercompetition in new product development. Organization Science, 7, 3 (1996), 302-321.
   Google Scholar
• Danneels, E. Tight-loose coupling with customers: The enactment of customer orientation. Strategic Management Journal, 24, 6 (2003), 559-576.
   Google Scholar
• D'Aveni, R. A. Hypercompetition: Managing the Dynamics of Strategic Maneuvering. New York: Free Press, 1994.
   Google Scholar
• Davenport, T. H. Mission Critical: Realizing the Promise of Enterprise Systems. Boston: Harvard Business School Press, 2000.
   Google Scholar
• Davenport, T. H., and Harris, J. G. Competing on Analytics. Boston: Harvard Business School Press, 2007.
   Google Scholar
• Day, G. S. Managing market relationships. Journal of the Academy of Marketing Science, 28, 1 (2000), 24-30.
   Google Scholar
• Derfus, P. J.; Maggitti, P. G.; Grimm, C. M.; and Smith, K. G. The red queen effect: Competitive actions and firm performance. Academy of Management Journal, 51, 1 (2008), 61-80.
   Google Scholar
• Diamantopoulos, A. Incorporating formative measures into covariance-based structural equation models. MIS Quarterly, 35, 2 (2011), 335-358.
   Google Scholar
• Dove, R. Response Ability: The Language, Structure, and Culture of the Agile Enterprise. New York: John Wiley & Sons, 2001.
   Google Scholar
• Duncan, N. B. Capturing flexibility of information technology infrastructure: A study of resource characteristics and their measure. Journal of Management Information Systems, 12, 2 (Fall 1995), 37-57.
   Google Scholar
• Edwards, J. R. The study of congruence in organizational behavior research: Critique and a proposed alternative. Organizational Behavior and Human Decision Processes, 58, 1 (1994), 51-100.
   Google Scholar
• Edwards, J. R., and Parry, M. E. On the use of polynomial regression equations as an alternative to difference scores in organizational research. Academy of Management Journal, 36, 6 (1993), 1577-1613.
   Google Scholar
• Edwards, J. R., and Rothbard, N. P. Work and family stress and well-being: An examination of person-environment fit in the work and family domains. Organizational Behavior and Human Decision Processes, 77, 2 (1999), 85-129.
   Google Scholar
• Eisenhardt, K. M., and Martin, J. A. Dynamic capabilities: What are they? Strategic Management Journal, 21, 10-11 (2000), 1105-1121.
   Google Scholar
• Fink, L., and Neumann, S. Gaining agility through IT personnel capabilities: The mediating role of IT infrastructure capabilities. Journal of the Association for Information Systems, 8, 8 (2007), 440-462.
   Google Scholar
• Fuller, J.; Muhlbacher, H.; Matzler, K.; and Jawecki, G. Consumer empowerment through Internet-based co-creation. Journal of Management Information Systems, 26, 3 (Winter 2009-10), 71-102.
   Google Scholar
• Galbraith, J. Organization Design. Reading, MA: Addison-Wesley, 1977.
   Google Scholar
• Gallagher, K. P., and Worrell, J. L. Organizing IT to promote agility. Information Technology and Management, 9, 1 (2008), 71-88.
   Google Scholar
• Gefen, D.; Straub, D. W.; and Boudreau, M.-C. Structural equation modeling and regression: Guidelines for research practice. Communications of the Association for Information Systems, 4, 7 (2000), 1-77.
   Google Scholar
• Goldman, S. L.; Nagel, R. N.; and Preiss, K. Agile Competitors and Virtual Organizations: Strategies for Enriching the Customer. New York: Van Nostrand Reinhold, 1995.
   Google Scholar
• Grover, V., and Davenport, T. H. General perspectives on knowledge management: Fostering a research agenda. Journal of Management Information Systems, 18, 1 (Summer 2001), 5-21.
   Google Scholar
• Haeckel, S. H. Adaptive Enterprise: Creating and Leading Sense-and-Respond Organizations. Boston: Harvard Business School Press, 1999.
   Google Scholar
• Hammer, M. Reengineering work: Don't automate, obliterate. Harvard Business Review, 68, 4 (1990), 104-112.
   Google Scholar
• Harman, H. H. Modern Factor Analysis. Chicago: University of Chicago Press, 1976.
   Google Scholar
• Hu, L. T.; Bentler, P. M.; and Kano, Y. Can test statistics in covariance structure analysis be trusted? Psychological Bulletin, 112, 2 (1992), 351-362.
   Google Scholar
• Huber, G. P., and Power, D. J. Retrospective reports of strategic-level managers: Guidelines for increasing their accuracy. Strategic Management Journal, 6, 2 (1985), 171-180.
   Google Scholar
• Jarvis, C. B.; MacKenzie, S. B.; and Podsakoff, P. M. A critical review of construct indicators and measurement model misspecification in marketing and consumer research. Journal of Consumer Research, 30, 2 (2003), 199-218.
   Google Scholar
• Jaworski, B. J., and Kohli, A. K. Market orientation: Antecedents and consequences. Journal of Marketing, 57, 3 (1993), 53-70.
   Google Scholar
• Jayachandran, S.; Hewett, K.; and Kaufman, P. Customer response capability in a sense-and-respond era: The role of customer knowledge process. Journal of the Academy of Marketing Science, 32, 3 (2004), 219-233.
   Google Scholar
• Joshi, K. D.; Chi, L.; Datta, A.; and Han, S. Changing the competitive landscape: Continuous innovation through IT-enabled knowledge capabilities. Information Systems Research, 21, 3 (2010), 472-495.
   Google Scholar
• Ketchen, D. J.; Snow, C. C.; and Hoover, V. L. Research on competitive dynamics: Recent accomplishments and future challenges. Journal of Management, 30, 6 (2004), 779-804.
   Google Scholar
• Khuri, A. I., and Cornell, J. A. Response Surfaces: Designs and Analyses. New York: Marcel Dekker, 1987.
   Google Scholar
• Klein, G.; Jiang, J. J.; and Cheney, P. Resolving difference score issues in information systems research. MIS Quarterly, 33, 4 (2009), 811-826.
   Google Scholar
• Kohli, A. K.; Jaworski, B. J.; and Kumar, A. MARKOR: A measure of market orientation. Journal of Marketing Research, 30, 4 (1993), 467-477.
   Google Scholar
• Kohli, R., and Grover, V. Business value of IT: An essay on expanding research directions to keep up with the times. Journal of the Association for Information Systems, 9, 1 (2008), 23-29.
   Google Scholar
• Little, R. J. A., and Rubin, D. A. Statistical Analysis with Missing Data. New York: John Wiley & Sons, 1987.
   Google Scholar
• MacKenzie, S. B.; Podsakoff, P. M.; and Podsakoff, N. P. Construct measurement and validation procedures in MIS and behavioral research: Integrating new and existing techniques. MIS Quarterly, 35, 2 (2011), 293-334.
   Google Scholar
• March, J. G. Exploration and exploitation in organizational learning. Organization Science, 2, 1 (1991), 71-87.
   Google Scholar
• March, J. G., and Simon, H. A. Organizations. New York: John Wiley & Sons, 1958.
   Google Scholar
• Mardia, K. V. Measures of multivariate skewness and kurtosis with applications. Biometrika, 57, 3 (1970), 519-530.
   Google Scholar
• Markus, M. L., and Robey, D. Information technology and organizational change: Causal structure in theory and research. Management Science, 34, 5 (1988), 583-598.
   Google Scholar
• Marsh, H. W.; Wen, Z.; and Hau, K.-T. Structural equation models of latent interactions: Evaluation of alternative estimation strategies and indicator construction. Psychological Methods, 9, 3 (2004), 275-300.
   Google Scholar
• McAfee, A., and Brynjolfsson, E. Investing in the IT that makes a competitive difference. Harvard Business Review, 86, 7-8 (2008), 98-107.
   Google Scholar
• McGaughey, R. E. Internet technology: Contributing to agility in the twenty-first century. International Journal of Agile Management Systems, 1, 1 (1999), 7-13.
   Google Scholar
• Mohr, J., and Nevin, J. Communication strategies in marketing channels: A theoretical perspective. Journal of Marketing, 54, 1 (1990), 36-51.
   Google Scholar
• Nadler, D., and Tushman, M. A general diagnostic model for organizational behavior: Applying a congruence perspective. In J. R. Hackman, E. E. Lawler, and L. W. Porter (eds.), Perspectives on Behavior in Organizations. New York: McGraw-Hill, 1983, pp. 112-124.
   Google Scholar
• Nambisan, S. Designing virtual customer environments for new product development: Toward a theory. Academy of Management Review, 27, 3 (2002), 392-413.
   Google Scholar
• Nambisan, S., and Baron, R. A. Different roles, different strokes: Organizing virtual customer environments to promote two types of customer contributions. Organization Science, 21, 2 (2010), 554-572.
   Google Scholar
• Narver, J. C.; Slater, S. F.; and MacLachlan, D. L. Responsive and proactive market orientation and new-product success. Journal of Product Innovation Management, 21, 5 (2004), 334-347.
   Google Scholar
• Nelson, R., and Winter, S. An Evolutionary Theory of Economic Change. Cambridge, MA: Belknap Press, 1982.
   Google Scholar
• Nonaka, I. N., and Konno, N. The concept of "Ba": Building a foundation for knowledge creation. California Management Review, 40, 3 (1998), 40-54.
   Google Scholar
• Nunnally, J. C., and Bernstein, I. H. Psychometric Theory. New York: McGraw-Hill, 1994.
   Google Scholar
• Oh, W., and Pinsonneault, A. On the assessment of the strategic value of information technologies: Conceptual and analytical approaches. MIS Quarterly, 31, 2 (2007), 239-265.
   Google Scholar
• Orlikowski, W. J. The duality of technology: Rethinking the concept of technology in organizations. Organization Science, 3, 3 (1992), 398-427.
   Google Scholar
• Orlikowski, W. J., and Iacono, C. S. Research commentary: Desperately seeking the "IT" in IT research—A call to theorizing the IT artifact. Information Systems Research, 12, 2 (2001), 121-134.
   Google Scholar
• Overby, E.; Bharadwaj, A.; and Sambamurthy, V. Enterprise agility and the enabling role of information technology. European Journal of Information Systems, 15, 2 (2006), 120-131.
   Google Scholar
• Patnayakuni, R.; Rai, A.; and Seth, N. Relational antecedents of information flow integration for supply chain coordination. Journal of Management Information Systems, 23, 1 (Summer 2006), 13-49.
   Google Scholar
• Petter, S.; Straub, D.; and Rai, A. Specifying formative constructs in information systems research. MIS Quarterly, 31, 4 (2007), 623-656.
   Google Scholar
• Porter, C. E., and Donthu, N. Cultivating trust and harvesting value in virtual communities. Management Science, 54, 1 (2008), 113-128.
   Google Scholar
• Prandelli, E.; Verona, G.; and Raccagni, D. Diffusion of Web-based product innovation. California Management Review, 48, 4 (2006), 109-135.
   Google Scholar
• Rai, A.; Patnayakuni, R.; and Seth, N. Firm performance impacts of digitally enabled supply chain integration capabilities. MIS Quarterly, 30, 2 (2006), 225-246.
   Google Scholar
• Roberts, N., and Thatcher, J. Conceptualizing and testing formative constructs: Tutorial and annotated example. Database for Advances in Information Systems, 40, 3 (2009), 9-39.
   Google Scholar
• Roberts, N.; Galluch, P. S.; Dinger, M.; and Grover, V. Absorptive capacity and information systems research: Review, synthesis, and directions for future research. MIS Quarterly, 36, 2 (2012), 625-648.
   Google Scholar
• Saeed, K. A.; Grover, V.; and Hwang, Y. J. The relationship of e-commerce competence to customer value and firm performance: An empirical investigation. Journal of Management Information Systems, 22, 1 (Summer 2005), 223-256.
   Google Scholar
• Sambamurthy, V.; Bharadwaj, A.; and Grover, V. Shaping agility through digital options: Reconceptualizing the role of information technology in contemporary firms. MIS Quarterly, 27, 2 (2003), 237-263.
   Google Scholar
• Saraf, N.; Langdon, C. S.; and Gosain, S. IS application capabilities and relational value in interfirm partnerships. Information Systems Research, 18, 3 (2007), 320-339.
   Google Scholar
• Satorra, A. C., and Bentler, P. M. Scaling corrections for chi-square statistics in covariance structure analysis. In 1988 Proceedings of the Business and Economics Statistics Section, vol. 1. Alexandria, VA: American Statistical Association, 1988, pp. 308-313.
   Google Scholar
• Sawhney, M.; Verona, G.; and Prandelli, E. Collaborating to create: The Internet as a platform for customer engagement in product innovation. Journal of Interactive Marketing, 19, 4 (2005), 4-17.
   Google Scholar
• Schumpeter, J. A. The Theory of Economic Development. Cambridge: Harvard University Press, 1934.
   Google Scholar
• Setia, P.; Sambamurthy, V.; and Closs, D. J. Realizing business value of agile IT applications: Antecedents in the supply chain networks. Information Technology and Management, 9, 1 (2008), 5-19.
   Google Scholar
• Sharifi, H., and Zhang, Z. A methodology for achieving agility in manufacturing organisations: An introduction. International Journal of Production Economics, 62, 1-2 (1999), 7-22.
   Google Scholar
• Slater, S. F., and Narver, J. C. Intelligence generation and superior customer value. Journal of the Academy of Marketing Science, 28, 1 (2000), 120-127.
   Google Scholar
• Smith, D. K., and Alexander, R. C. Fumbling the Future: How Xerox Invented, then Ignored, the First Personal Computer. New York: William Morrow, 1988.
   Google Scholar
• Smith, K. G.; Ferrier, W. J.; and Ndofor, H. Competitive dynamics research: Critique and future directions. In M. A. Hitt, R. E. Freeman, and J. S. Harrison (eds.), Handbook of Strategic Management. Oxford: Blackwell, 2001, pp. 315-361.
   Google Scholar
• Tallon, P. P. Inside the adaptive enterprise: An information technology capabilities perspective on business process agility. Information Technology and Management, 9, 1 (2008), 21-36.
   Google Scholar
• Tallon, P. P., and Pinsonneault, A. Competing perspectives on the link between strategic IT alignment and organizational agility: Insights from a mediation model. MIS Quarterly, 35, 2 (2011), 463-486.
   Google Scholar
• Tanriverdi, H. Performance effects of information technology synergies in multibusiness firms. MIS Quarterly, 30, 1 (2006), 57-77.
   Google Scholar
• Teece, D. J. Explicating dynamic capabilities: The nature and microfoundations of (sustainable) enterprise performance. Strategic Management Journal, 28, 13 (2007), 1319-1350.
   Google Scholar
• Teece, D. J.; Pisano, G.; and Shuen, A. Dynamic capabilities and strategic management. Strategic Management Journal, 18, 7 (1997), 509-533.
   Google Scholar
• Teng, J. T. C.; Grover, V.; and Fiedler, K. D. Business process reengineering: Charting a strategic path for the information age. California Management Review, 36, 3 (1994), 9-31.
   Google Scholar
• Van de Ven, A. H.; Delbecq, A. L.; and Koenig, R., Jr. Determinants of coordination modes within organizations. American Sociological Review, 41, 2 (1976), 322-338.
   Google Scholar
• Vannoy, S. A., and Salam, A. F. Managerial interpretations of the role of information systems in competitive actions and firm performance: A grounded theory investigation. Information Systems Research, 21, 3 (2010), 496-515.
   Google Scholar
• Van Oosterhout, M.; Waarts, E.; and Van Hillegersberg, J. Change factors requiring agility and implications for IT. European Journal of Information Systems, 15, 2 (2006), 132-145.
   Google Scholar
• Venkatesh, V., and Goyal, S. Expectation disconfirmation and technology adoption: Polynomial modeling and response surface analysis. MIS Quarterly, 34, 2 (2010), 281-303.
   Google Scholar
• Venkatraman, N. The concept of fit in strategy research: Toward verbal and statistical correspondence. Academy of Management Review, 14, 3 (1989), 423-444.
   Google Scholar
• Verity, J. W. Deconstructing the computer industry. BusinessWeek (November 23, 1992), 90.
   Google Scholar
• Von Hippel, E., and Katz, R. Shifting innovation to users via toolkits. Management Science, 48, 7 (2002), 821-833.
   Google Scholar
• Weill, P.; Subramani, M.; and Broadbent, M. Building IT infrastructure for strategic agility. Sloan Management Review, 44, 1 (2002), 57-65.
   Google Scholar
• Yusuf, Y. Y.; Sarhadi, M.; and Gunasekaran, A. Agile manufacturing: The drivers, concepts and attributes. International Journal of Production Economics, 62, 1-2 (1999), 33-43.
   Google Scholar
• Zaheer, A., and Zaheer, S. Catching the wave: Alertness, responsiveness and market influence in global electronic networks. Management Science, 43, 11 (1997), 1493-1509.
   Google Scholar