Corporate Wikis: The Effects of Owners' Motivation and Behavior on Group Members' Engagement

References

• Aaker, J. L., and Lee, A. Y. "I" seek pleasures and "we" avoid pains: The role of self-regulatory goals in information processing and persuasion. Journal of Consumer Research, 28, 1 (2001), 33-49.
   Google Scholar
• Abdi, H. Partial least squares regression. In M. S. Lewis-Beck, A. E. Bryman, and T. F. Liao (eds.), The SAGE Encyclopedia of Social Science Research Methods. Thousand Oaks, CA: Sage, 2003, pp. 7109-7795.
   Google Scholar
• Alavi, M., and Leidner, D. E. Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quarterly, 25, 1 (2001), 107-136.
   Google Scholar
• Arazy, O., and Croitoru, A. The sustainability of corporate wikis: A time-series analysis of activity patterns. ACM Transactions on Management Information Systems, 1, 1 (2010), article 6.
   Google Scholar
• Arazy, O.; Nov, O.; Patterson, R.; and Yeo, L. Information quality in Wikipedia: The effects of group composition and task conflict. Journal of Management Information Systems, 27, 4 (Spring 2011), 71-98.
   Google Scholar
• Arazy, O.; Stroulia, E.; Ruecker, S.; Arias, C.; Fiorentino, C.; Ganev, V.; and Yau, T. Recognizing contributions in wikis: Authorship categories, algorithms, and visualizations. Journal of the American Society for Information Science and Technology, 61, 6 (2010), 1166-1179.
   Google Scholar
• Avolio, B. J.; Kahai, S.; and Dodge, G. E. E-leadership: Implications for theory, research, and practice. Leadership Quarterly, 11, 4 (2000), 615-668.
   Google Scholar
• Awazu, Y., and Desouza, K. Open knowledge management: Lessons from the open source revolution. Journal of the American Society for Information Science and Technology, 55, 11 (2004), 1016-1019.
   Google Scholar
• Bandura, A. Social foundations of thought and action: A cognitive social theory. Englewood Cliffs, NJ: Prentice Hall, 1986.
   Google Scholar
• Bentler, P. M. Comparative fit indexes in structural models. Psychological Bulletin, 107, 2 (1990), 238-246.
   Google Scholar
• Bock, G.-W.; Zmud, R. W.; Kim, Y.-G.; and Lee, J.-N. Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS Quarterly, 29, 1 (2005), 87-111.
   Google Scholar
• Butler, B.; Sproull, L. K.; Kiesler, S.; and Kraut, R. Community effort in online groups: Who does the work and why. In S. Weisband (ed.), Leadership at a Distance: Research in Technologically-Supported Work. Hillsdale, NJ: Lawrence Erlbaum, 2007, pp. 171-194.
   Google Scholar
• Cassel, C.; Hackl, P.; and Westlund, A. H. Robustness of partial least-squares method for estimating latent variable quality structures. Journal of Applied Statistics, 26, 4 (1999), 435-446.
   Google Scholar
• Convertino, G.; Hanrahan, B.; Kong, N.; Weksteen, T.; Chi, E. H.; Bouchard, G.; and Archambeau, C. Mail2Wiki: Low-cost sharing and organization on wikis. Paper presented at the Workshop on Collective Intelligence in Organizations: Tools and Studies and ACM Group 10 Conference, Sanibel Island, FL, November 7, 2010.
   Google Scholar
• Danis, C., and Singer, D. A wiki instance in the enterprise: Opportunities, concerns and reality. In Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work. New York: ACM Press, 2008, pp. 495-504.
   Google Scholar
• Davis, F. D.; Bagozzi, R. P.; and Warshaw, P. R. Extrinsic and intrinsic motivation to use computers in the workplace. Journal of Applied Social Psychology, 22, 14 (1992), 1111-1132.
   Google Scholar
• Deci, E., and Ryan, R. The "what" and" why" of goal pursuits: Human needs and the self-determination of behavior. Psychological Inquiry, 11, 4 (2000), 227-268.
   Google Scholar
• Drucker, P. F. Management Challenges for the 21st Century. New York: Harper, 1999.
   Google Scholar
• Figallo, C., and Rhine, N. Building the Knowledge Management Network: Best Practices, Tools, and Techniques for Putting Conversation to Work. New York: John Wiley & Sons, 2002.
   Google Scholar
• Fornell, C., and Larcker, D. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 1 (1981), 39-50.
   Google Scholar
• Forte, A.; Larco, V.; and Bruckman, A. Decentralization in Wikipedia governance. Journal of Management Information Systems, 26, 1 (Summer 2009), 49-72.
   Google Scholar
• Friedman, R. S., and Förster, J. The effects of promotion and prevention cues on creativity. Journal of Personality and Social Psychology, 81, 6 (2001), 1001-1013.
   Google Scholar
• Girard, J. P., and Bowersox, N. N. Leading knowledge: What do middle managers think? In A. Koohang, K. Harman, and J. Britz (eds.), Knowledge Management: Research and Application. Santa Rosa, CA: Informing Science Press, 2008, pp. 131-146.
   Google Scholar
• Gray, J. A. Brain systems that mediate both emotion and cognition. Cognition & Emotion, 4, 3 (1990), 269-288.
   Google Scholar
• Grudin, J., and Poole, E. S. Wikis at work: Success factors and challenges for sustainability of enterprise Wikis. In P. Ayers and F. Ortega (eds.), Proceedings of the 6th International Symposium on Wikis and Open Collaboration. New York: ACM Press, 2010, article 5.
   Google Scholar
• Hackman, J. R., and Oldham, G. R. Work Redesign. Reading, MA: Addison-Wesley, 1980.
   Google Scholar
• Hasan, H., and Pfaff, C. Emergent conversational technologies that are democratising information systems in organisations: The case of the corporate wiki. In D. Hart and S. Gregor (eds.), Information Systems Foundations: Theory, Representation and Reality. Canberra: ANU E Press, 2007, pp. 197-210.
   Google Scholar
• Hertel, G.; Niedner, S.; and Herrmann, S. Motivation of software developers in open source projects: An Internet-based survey of contributors to the Linux kernel. Research Policy, 32, 7 (2003), 1159-1177.
   Google Scholar
• Higgins, E. T. Beyond pleasure and pain. American Psychologist, 52, 12 (1997), 1280-1300.
   Google Scholar
• Holtzblatt, L. J.; Damianos, L. E.; and Weiss, D. Factors impeding wiki use in the enterprise: A case study. In E. Mynatt, D. Schoner, G. Fitzpatrick, S. Hudson, K. Edwards, and T. Rodden (eds.), CHI '10 Extended Abstracts on Human Factors in Computing Systems. New York: ACM Press, 2010, pp. 4661-4676.
   Google Scholar
• Howell, J. M., and Higgins, C. A. Champions of technological innovation. Administrative Science Quarterly, 35, 2 (1990), 317-341.
   Google Scholar
• Huffaker, D. Leadership and diffusion in online communities: Features of language use, identity and social structure. Human Communication Research, 36, 4 (2007), 593-617.
   Google Scholar
• Jarvenpaa, S. L., and Majchrzak, A. Vigilant interaction in knowledge collaboration: Challenges of online user participation under ambivalence. Information Systems Research, 21, 4 (2010), 773-784.
   Google Scholar
• Jarvenpaa, S. L., and Tanriverdi, H. Leading virtual knowledge networks. Organizational Dynamics, 31, 4 (2002), 403-412.
   Google Scholar
• Jöreskog, K., and Sörbom, D. LISREL 8.80. Skokie: Scientific Software International, 2006.
   Google Scholar
• Kankanhalli, A.; Tan, B. C. Y.; and Kwok-Kee, W. Contributing knowledge to electronic knowledge repositories: An empirical investigation. MIS Quarterly, 29, 1 (2005), 113-143.
   Google Scholar
• Kark, R., and Van Dijk, D. Motivation to lead, motivation to follow: The role of the self-regulatory focus in leadership processes. Academy of Management Review, 32, 2 (2007), 500-528.
   Google Scholar
• Kussmaul, C., and Jack, R. Wikis for knowledge management: Business cases, best practices, promises, and pitfall. In M. D. Lytras, E. Damiani, and P. Ordóñez de Pablos (eds.), Web 2.0: The Business Model. New York: Springer, 2008, pp. 147-166.
   Google Scholar
• Landy, F. J., and Becker, W. S. Motivation theory reconsidered. Research in Organizational Behavior, 9 (1987), 1-38.
   Google Scholar
• Larsen, R., and Augustine, A. Basic personality dispositions related to approach and avoidance: Extraversion/neuroticism, BAS/BIS, and positive/negative affectivity. In A. J. Elliot (ed.), Handbook of Approach and Avoidance Motivation. New York: Psychology Press, 2008, pp. 151-164.
   Google Scholar
• Leidner, D. E., and Jarvenpaa, S. L. The use of information technology to enhance management school education: A theoretical view. MIS Quarterly, 19, 3 (1995), 265-291.
   Google Scholar
• Leuf, B., and Cunningham, W. The Wiki Way: Quick Collaboration on the Web. Reading, MA: Addison-Wesley, 2001.
   Google Scholar
• Lockwood, P.; Jordan, C. H.; and Kunda, Z. Motivation by positive or negative role models: Regulatory focus determines who will best inspire us. Journal of Personality and Social Psychology, 83, 4 (2002), 854-864.
   Google Scholar
• Majchrzak, A. Comment: Where is the theory in wikis? MIS Quarterly, 33, 1 (2009), 18-20.
   Google Scholar
• Majchrzak, A.; Wagner, C.; and Yates, D. Corporate wiki users: Results of a survey. In Proceedings of the 2006 International Symposium on Wikis. New York: ACM Press, 2006, pp. 99-104.
   Google Scholar
• Majchrzak, A.; Wagner, C.; and Yates, D. The impact of shaping on knowledge reuse for organizational improvement with wikis. MIS Quarterly (forthcoming).
   Google Scholar
• Malhotra, Y.; Galletta, D. F.; and Kirsch, L. J. How endogenous motivations influence user intentions: Beyond the dichotomy of extrinsic and intrinsic user motivations. Journal of Management Information Systems, 25, 1 (Summer 2008), 267-300.
   Google Scholar
• Markus, M. L.; Manville, B.; and Agres, C. E. What makes a virtual organization work? Sloan Management Review, 42, 1 (2000), 13-26.
   Google Scholar
• Neubert, M. J.; Kacmar, K. M.; Carlson, D. S.; Chonko, L. B.; and Roberts, J. A. Regulatory focus as a mediator of the influence of initiating structure and servant leadership on employee behavior. Journal of Applied Psychology, 93, 6 (2008), 1220-1233.
   Google Scholar
• Nov, O., and Kuk, G. Open source content contributors' response to free-riding: The effect of personality and context. Computers in Human Behavior, 24, 6 (2008), 2848-2861.
   Google Scholar
• Nov, O.; Naaman, M.; and Ye, C. Analysis of participation in an online photo sharing community: A multi-dimension perspective. Journal of the American Society for Information Science and Technology, 61, 3 (2010), 555-566.
   Google Scholar
• O'Neil, M. Cyberchiefs: Autonomy and Authority in Online Tribes. London: Pluto Press, 2009.
   Google Scholar
• Oreg, S., and Nov, O. Exploring motivations for contributing to open source initiatives: The roles of contribution context and personal values. Computers in Human Behavior, 24, 5 (2008), 2055-2073.
   Google Scholar
• Palen, L., and Grudin, J. Discretionary adoption of group support software: Lessons from calendar applications. In B. E. Munkvold (ed.), Implementing Collaboration Technologies in Industry. London: Springer, 2003, pp. 159-180.
   Google Scholar
• Peddibhotla, N., and Subramani, M. Contributing to public document repositories: A critical mass theory perspective. Organization Studies, 28, 3 (2007), 327-346.
   Google Scholar
• Podsakoff, P. M.; MacKenzie, S. B.; Lee, J. Y.; and Podsakoff, N. P. Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88, 5 (2003), 879-903.
   Google Scholar
• Politis, J. D. The relationship of various leadership styles to knowledge management. Leadership & Organization Development Journal, 22, 8 (2001), 354-364.
   Google Scholar
• Preece, J., and Shneiderman, B. The reader-to-leader framework: Motivating technology-mediated social participation. AIS Transactions on Human-Computer Interaction, 1, 1 (2009), 13-32.
   Google Scholar
• Quigley, N. R.; Tesluk, P. E.; Locke, E. A.; and Bartol, K. M. A multilevel investigation of the motivational mechanisms underlying knowledge sharing and performance. Organization Science, 18, 1 (2007), 71-88.
   Google Scholar
• Qureshi, I., and Compeau, D. Assessing between-group differences in information systems research: A comparison of covariance- and component-based SEM. MIS Quarterly, 33, 1 (2009), 197-214.
   Google Scholar
• Ranganathan, C., and Ganapathy, S. Key dimensions of business-to-consumer web sites. Information & Management, 39, 6 (2002), 457-465.
   Google Scholar
• Scholer, A. A., and Higgins, E. T. Distinguishing levels of approach and avoidance: An analysis using regulatory focus theory. In A. J. Elliot (ed.), Handbook of Approach and Avoidance Motivation. New York: Psychology Press, 2008, pp. 489-503.
   Google Scholar
• Schroer, J., and Hertel, G. Voluntary engagement in an open web-based encyclopedia: Wikipedians and why they do it. Media Psychology, 12, 1 (2009), 96-120.
   Google Scholar
• Siegrist, M., and Cvetkovich, G. Risk, benefit, trust, and knowledge. Risk Analysis, 20, 5 (2000), 713-720.
   Google Scholar
• Steiger, J. H. Point estimation, hypothesis testing, and interval estimation using the RMSEA: Some comments and a reply to Hayduk and Glaser. Structural Equation Modeling, 7, 2 (2000), 149-162.
   Google Scholar
• Stenmark, D. Leveraging tacit organization knowledge. Journal of Management Information Systems, 17, 3 (Winter 2000-1), 9-24.
   Google Scholar
• Venkatesh, V.; Morris, M.; Davis, G.; and Davis, F. User acceptance of information technology: Toward a unified view. MIS Quarterly, 27, 3 (2003), 425-478.
   Google Scholar
• Von Krogh, G., and Von Hippel, E. The promise of research on open source software. Management Science, 52, 7 (2006), 975-983.
   Google Scholar
• Wagner, C. Wiki: A technology for conversational knowledge management and group collaboration. Communications of the Association for Information Systems, 13, 1 (2004), 265-289.
   Google Scholar
• Wagner, C. Breaking the knowledge acquisition bottleneck through conversational knowledge management. Information Resources Management Journal, 19, 1 (2006), 70-83.
   Google Scholar
• Wagner, C., and Majchrzak, A. Enabling customer-centricity using wikis and the wiki way. Journal of Management Information Systems, 23, 3 (Winter 2006-7), 17-43.
   Google Scholar
• Wallace, C., and Chen, G. A multilevel integration of personality, climate, self-regulation, and performance. Personnel Psychology, 59, 3 (2006), 529-557.
   Google Scholar
• Wasko, M., and Faraj, S. Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly, 29, 1 (2005), 35-57.
   Google Scholar
• Wenger, E.; McDermott, R. A.; and Snyder, W. Cultivating Communities of Practice: A Guide to Managing Knowledge. Boston: Harvard Business School Press, 2002.
   Google Scholar
• Westjohn, S. A.; Arnold, M. J.; Magnusson, P.; Zdravkovic, S.; and Zhou, J. X. Technology readiness and usage: A global-identity perspective. Journal of the Academy of Marketing Science, 37, 3 (2009), 250-265.
   Google Scholar
• Yates, D.; Wagner, C.; and Majchrzak, A. Factors affecting shapers of organizational wikis. Journal of the American Society for Information Science and Technology, 61, 3 (2010), 543-554.
   Google Scholar
• Yeo, L., and Arazy, O. What makes corporate wikis work? Wiki affordances and their suitability for corporate knowledge work. In K. Peffers, M. Rothenberger, and B. Kuechler (eds.), Design Science Research in Information Systems: Advances in Theory and Practice. Lecture Notes in Computer Science 7286. Berlin: Springer, 2012, pp. 174-190.
   Google Scholar
• Zheng, H.; Li, D.; and Hou, W. Task design, motivation, and participation in crowdsourcing contests. International Journal of Electronic Commerce, 15, 4 (2011), 57-88.
   Google Scholar
• Zwass, V. Co-creation: Toward a taxonomy and an integrated research perspective. International Journal of Electronic Commerce, 15, 1 (2010), 11-48.
   Google Scholar