379
Views
16
CrossRef citations to date
0
Altmetric
Original Article

Citizen Involvement in Performance Measurement and Reporting

A Comparative Case Study from Local Government

Pages 79-102 | Published online: 08 Dec 2014

References

  • Agranoff, R., & Radin, B. (1991). The comparative case study approach in public administration. In J. L. Perry (Ed.), Research in public administration (pp. 203-231). Greenwich, CT: JAI Press.
  • Ammons, D. (2008). Performance budgeting success in local government: Is a new litmus test needed? Paper presented at the American Society for Public Administration Annual Conference, Dallas, TX.
  • Berman, B. (2005). Listening to the public. New York: Fund for the City of New York.
  • Bovaird, T., & Loeffler, E. (2007). Assessing the quality of local governance: A case study of public service. Public Money and Management, 27, 293-300.
  • Brewer, G. (2006). All measures of performance are subjective: More evidence on U. S. federal agencies. In G. Boyne, K. Meier, L. O'Toole, & R. Walker (Eds.), Public service performance: Perspectives on measurement and management (pp. 35-54). New York: Cambridge University Press.
  • Callahan, K. (2004). Performance measurement and citizen participation. In M. Holzer & S. Lee (Eds.), Public productivity handbook (2nd ed., pp. 31-42). New York: Marcel Dekker.
  • Callahan, K. (2007). Elements of effective governance: Measurement, accountability, and participation. Boca Raton, FL: Taylor and Francis Group.
  • City and County of Denver. (2009). 2009 adopted budget. Available at www.denvergov.org
  • City of Derby. (2009). 360 Performance program. Available at www.derbyweb.com/360-performance-program/home.cfm
  • City of Vancouver. (2008). 2008 strategic plan. Available at www.cityofvancouver.us
  • de Lancer Julnes, P., & Holzer, M. (2001). Promoting the utilization of performance measures in public organizations: An empirical study of factors affecting adoption and implementation. Public Administration Review, 61(6), 693-708.
  • deLeon, L., & Denhardt, R. (2002). The political theory of reinvention. Public Administration Review, 60(2), 89-97.
  • Denhardt, J., & Denhardt, R. (2007). The new public service: Serving, not steering. Armonk, NY: M. E. Sharpe.
  • Denhardt, R., & Denhardt, J. (2000). The new public service: Serving rather than steering. Public Administration Review 60(6), 549-559.
  • Dusenbury, P., Liner, B., & Vinson, E. (2000). States, citizens, and local performance management. Washington, DC: Urban Institute.
  • Ebdon, C., & Franklin, A. (2006). Citizen participation in budgeting theory. Public Administration Review, 66(3), 437-447.
  • Epstein, P., Coates, P., & Wray, L. (2006). Results that matter: Improving communities by engaging citizens, measuring performance, and getting things done. San Francisco: Jossey-Bass.
  • Folz, D., Abdelrazek, R., & Chung, Y. (2009). The adoption, use, and impacts of performance measures in medium-size cities: Progress toward performance management. Public Performance and Management Review, 33(1), 63-87.
  • Franklin, A. (2001). Involving stakeholders in organizational processes. International Journal of Public Administration, 24(4), 385-404.
  • Government Accounting Standards Board (GASB). (2002). Report on the GASB Citizen Discussion Groups on Performance Reporting. Norwalk, CT.
  • Gray, J., & Chapin, L. (1998). Targeted community initiative: "Putting citizens first." In C. King and C. Stivers (Eds.), Government is us: Public administration in the antigovernment era (pp. 175-194). Thousand Oaks, CA: Sage.
  • Guilford County. (2008). Guilford County, NC service efforts and accomplishments report. Available at www.co.guilford.nc.us/departments/audit/2007_SEA.pdf
  • Ho, A. (2007). Citizen participation in performance measurement. In R. Box (Ed.), Democracy and public administration (pp. 107-118). Armonk, NY: M. E. Sharpe.
  • Ho, A., & Coates, P. (2002). Citizen participation: Legitimizing performance measurement as a decision tool. Government Finance Review, April, 8-11.
  • Ho, A., & Coates, P. (2004). Citizen-initiated performance assessment: The initial Iowa experience. Public Performance and Management Review, 27(3), 29-50.
  • Ho, A., & Ni, A. Y. (2005). Have cities shifted to outcome-oriented performance reporting? A content analysis of city budgets. Public Budgeting and Finance, Summer, 61-83.
  • Holzer, M., & Kloby, K. (2005). Public performance measurement: an assessment of the state-of-the-art and models for citizen participation. International Journal of Productivity and Performance Management, 54(7), 517-532.
  • Kaplan, R., & Norton, D. (1996). The balanced scorecard: Translating strategy into action. Boston: Harvard Business School Press.
  • Kelly, J., & Swindell, D. (2003). The case for the inexperienced user: Rethinking filter questions in citizen satisfaction surveys. American Review of Public Administration, 33(1), 91-108.
  • Kinney, A. (2008). Current approaches to citizen involvement in performance measurement and the questions they raise. National Civic Review, Spring, 46-54.
  • Kweit, M., & Kweit, R. (2007). Participation, perception of participation, and citizen support. American Politics Research, 35(3), 407-425.
  • Marshall, M., Wray, L., Epstein, P., & Grifel, S. (1999). 21st century community focus: Better results by linking citizens, government, and performance measurement. PM: Public Management, 81, 12-18.
  • Melkers, J., & Willoughby, K. (2005). Models of performance-measurement use in local governments: Understanding budgeting, communication, and lasting effects. Public Administration Review, 65(2), 180-190.
  • Metro Nashville. (2008). Citizen's guide to Metro's performance. Available at www.nashville.gov/finance/management_and_budget/performance2007/
  • Moynihan, D. (2003). Normative and instrumental perspectives on public participation: Citizen summits in Washington, DC. American Review of Public Administration, 33(2), 164-188.
  • Moynihan, D. (2006). Managing for results in state government: Evaluating a decade of reform. Public Administration Review, 66(1), 77-89.
  • Moynihan, D. (2008). The dynamics of performance management: Constructing information and reform. Washington, DC: Georgetown University Press.
  • National Center for Civic Innovation. (2009). Government Trailblazer program. Available at www.civicinnovation.org/trailblazer_history.html
  • Robbins, M., & Simonsen, B. (2010). Citizen participation: Goals and methods. In J. Svara & J. Denhardt (Eds.), The connected community: Local governments as partners in citizen engagement and community building (pp. 62-72). Phoenix: Alliance for Innovation.
  • Sanger, M. (2008). From measurement to management: Breaking through the barriers to state and local performance. Public Administration Review, December [Special issue], S70-S85.
  • Stewart, J., & Walsh, K. (1994). Performance measurement: When performance can never be finally defined. Public Money and Management, April-June, 45-49.
  • Thomas, P., & Palfrey, C. (1996). Evaluation: Stakeholder-focused criteria. Social Policy & Administration, 30(2), 125-142.
  • Timney, M. (1998). Overcoming administrative barriers to citizen participation: Citizens as partners, not adversaries. In C. King & C. Stivers (Eds.), Government is us: Public administration in an anti-government era (pp. 88-101). Thousand Oaks, CA: Sage.
  • Wheeland, C. (2003). Implementing a community-wide strategic plan: Rock Hill's empowering the vision 10 years later. American Review of Public Administration, 33(1), 46-69.
  • Yang, K., & Holzer, M. (2006). The performance-trust link: Implications for performance measurement. Public Administration Review, 66(1), 114-126.
  • Yin, R. K. (2009). Case study research: Design and method (4th ed.). Thousand Oaks, CA: Sage.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.