Publication Cover
Physiotherapy Theory and Practice
An International Journal of Physical Therapy
Volume 28, 2012 - Issue 2
681
Views
14
CrossRef citations to date
0
Altmetric
RESEARCH REPORT

Patient satisfaction and perception of change following single physiotherapy consultations in a hospital's outpatient clinic for people with multiple sclerosis

, MSc, PT, , PhD, PT, , PhD, MD & , PhD
Pages 108-118 | Accepted 17 Mar 2011, Published online: 31 Jul 2011

References

  • Andreassen S, Wyller TB 2005 Patients' experience with self-referral to inpatient rehabilitation: A qualitative interview study. Disability and Rehabilitation 27: 1307–1313
  • Barron CJ, Moffett JAK, Potter M 2007 Patients expectations of physiotherapy: Definitions, concepts and theories. Physiotherapy Theory and Practice 23: 37–46
  • Borg G 1970 Perceived exertion as an indicator of somatic stress. Scandinavian Journal of Rehabilitation Medicine 2: 92–98
  • Buckworth J, Dishman RK 2002 Perceived exertion. In: Buckworth J, Dishman RK (eds), Exercise psychology, pp 256–284. Champaign, IL, Human Kinetics
  • Casserley-Feeney SN, Duffy F, Roush SE, Hurley DA 2006 Patient satisfaction with private physiotherapy in Ireland—Feasibility study. Physical Therapy Reviews 11: 227
  • Dahlgren MA, Richardson B, Kalman H 2004 Redefining the reflective practitioner. In: Higgs J, Richardson B, Dahlgren MA (eds) Developing practice knowledge for health professionals, pp 15–35. Oxford, Buttersworth Heinemann
  • Dawson P, Jones D, Lhussier M, Buri H 2004 Developing physiotherapy services for people with MS: Evaluation of four flagship services. Available at: http://www.mssociety.org.uk/downloads/ereq
  • De Souza L, Bates D 2004 Multiple sclerosis. In: Maria Stokes (ed) Physical management in neurological rehabilitation (ed), 2nd edn, pp 177–220. London, Elsevier Mosby
  • Dworkin RH. Turk DC, Farrar JT, Haythornthwaite JA, Jensen MP, Katz NP, Kerns RD, Stucki G, Allen RR, Bellamy N, Carr DB, Chandler J, Cowan P Dionne R, Galer BS, Hertz S, Jadad AR, Kramer LD, Manning DC, Martin S, McCormick CG, McDermott MP, McGrath P, Quessy S, Rappaport BA, Robbins W, Robinson JP, Rothman M, Royal MA, Simon L, Stauffer JW, Stein W, Tollett J, Wernicke J, Witter J 2005 Topical review and recommendations. Core outcome measures for chronic pain clinical trials: IMMPACT recommendations. Pain 113: 9–19
  • Edwards I, Jones M, Carr J, Braunack-Mayer A, Jensen GM 2004 Clinical reasoning strategies in physiotherapy. Physical Therapy 84: 312–330
  • European Multiple Sclerosis Platform 2004 Recommendations on rehabilitation services for persons with multiple sclerosis in Europe. Endorsed by R. I. M. S. Rehabilitation in Multiple Sclerosis
  • Farrar JT, Troxel AB, Stott C, Duncombe P, Jensen MP 2008. Validity, reliability, and clinical importance of change in a 0–10 numeric rating scale measure of spasticity: A post hoc analysis of a randomized, double-blind, placebo-controlled trial. Clinical Therapeutics 30: 974–985
  • Farrar JT, Young JP, LaMoraux L, Werth JL, Poole RM 2001 Clinical importance of changes in chronic pain intensity measured on an 11-point numerical pain rating scale. Pain 94: 149–158
  • Ferguson L, Scheman J 2009 Patient global impression of change scores within the context of a chronic pain rehabilitation program. Journal of Pain 10: 73
  • Finch E, Brooks D, Stratford PW, Mayo NE 2002 Physical rehabilitation outcome measures. A guide to enhanced clinical decision making, 2nd ed, pp 240–242. Hamilton, Ontario, Lippincott Williams & Wilkins
  • Fitzpatrick R 2002 Capturing what matters to patients when they evaluate their hospital care. Quality and Safety in Health Care 11: 306
  • Freeman JA, Thompson AJ, Freeman JA 2001 Building an evidence base for multiple sclerosis management: Support for physiotherapy. Journal of Neurology, Neurosurgery and Psychiatry 70: 147–148
  • Garratt AM, Bjærtnes ØA, Krogstad U, Gulbrandsen P 2005 The outpatient experience questionnaire (OPEQ): Data quality, reliability and validity in patients attending 52 Norwegian hospitals. Quality and Safety in Health Care 14: 433–437
  • Gillanders DA, Murphy RP, Crosbie J 2006 Perceptions of physiotherapy services in people with multiple sclerosis. The second Annual Conference: The challenges of clinical research. Physical Therapy Reviews 11: 210
  • Gjelsvik BB 2008 Assessment. In: The Bobath concept in adult neurology, ppp 145–167. Stuttgart, Thieme Verlag
  • Gullvag B, Hofoss D, Pettersen K 1998 PS-RESKVA (Patient satisfaction, results and quality)-patient satisfaction in hospitals. Tidsskrift Norsk legeforening 118: 386–391
  • Hills R, Kitchen S 2007a Toward a theory of patient satisfaction with physiotherapy: Exploring the concept of satisfaction. Physiotherapy Theory and Practice 23: 243–254
  • Hills R, Kitchen S 2007b Development of a model of patient satisfaction with physiotherapy. Physiotherapy Theory and Practice 23: 255–271
  • Humm AM, Beer S, Kool J 2004 Quantification of Uhthoff's phenomenon in multiple sclerosis: A magnetic stimulation study. Clinical Neurophysiology 115: 2493–2501
  • Johnson P 2009 Assessment and clinical reasoning in the Bobath Concept. In: Raine S, Meadows L, Lynch-Ellerington M (eds), Bobath concept. Theory and clinical practice in neurological rehabilitation, pp 43–61. Oxford, Wiley-Blackwell
  • Khans F, Turner-Stokes L, Ng L, Kilpatrick T 2007 Multidisciplinary rehabilitation for adults with multiple sclerosis. Journal of Neurology, Neurosurgery and Psychiatry 79: 114
  • Kirkwood BR, Sterne JAC 2003 Essential of medical statistics. Malden, MA, Blackwell Science Ltd
  • Kurtzke JF 1983 Rating neurologic impairment in multiple sclerosis: An expanded disability scale (EDSS). Neurology 33: 1444–1452
  • Lord SE, Halligan DT, Wade DT 1998 Visual gait analysis: The development of a clinical assessment and scale. Clinical Rehabilitation 12: 107–119
  • Morgan JF 2007 p Value fetishism and use of the Bonferroni adjustment. Eidence-based Mental Health 10: 34–35
  • Mostert S, Kesselring J 2002 Effects of a short-term exercise training program on aerobic fitness, fatigue, health perception and activity level of subjects with multiple sclerosis. Multiple Sclerosis 8: 161–168
  • Myhr KM, Riise T, Vedeler C, Nordtvedt MW, Grønning M, Midgard R, Nyland HI 2001 Disability and prognosis in multiple sclerosis: Demographic and clinical variables important for the ability to walk and awarding of disability pension. Multiple Sclerosis 7: 59–65
  • Multiple Sclerosis Society 2004/08 Translating the NICE and NSF guidance into practice. A physiotherapy guidance document. Available at: http://www.mssociety.org.uk
  • National Institute of Health and Clinical Excellence (NICE) 2004 Multiple sclerosis. National clinical guidelines for diagnosis and management in primary and secondary care. Available at: http://www.rcplondon.ac.uk/pubs/books/MS
  • O'Sullivan C, Gilchrist J, Holland A, Langford S 2006 A survey of patient satisfaction with physiotherapy services provided by student and qualified physiotherapists in an out-patient setting. Physical Therapy Reviews 11: 208
  • Perneger TV 1998 What's wrong with Bonferonni adjustments. British Journal of Medicine 316: 1236–1238
  • Pettersen Kl, Veenstra M, Gullvag B 2004 The patient experience questionnaire: Development, validity and reliability. International Journal of Quality Health Care, 16: 453–463
  • Roush S 1995 The Satisfaction of patients with multiple sclerosis regarding services received for physical therapists and occupational therapists. International Journal of Rehabilitation and Health 1: 155–166
  • Shumway-Cook A, Wollacott MH 2007 Motor learning and recovery of function. In Shumway-Cook A, Wollacott MH (eds), Motor control. Translating research into clinical practice, 3rd edn, pp 22–23. Baltimore, MD, Lippincott Williams & Wilkins
  • Siegel S, Castellan JN 1988 Non parametric statistics for the behavioural sciences. International 2, revised edn. New York, McGraw-Hill Publishing Co
  • Sitzia J 1999 How valid and reliable are patient satisfaction data? An analysis of 195 studies. International Journal of Quality Health Care 11: 319–328
  • Sitzia J, Wood N 1997 Patient satisfaction: A review of issues and concepts. Social Science and Medicine 45: 1829–1843
  • Sitzia J, Wood N 1998 Response rate in patient satisfaction research: An analysis of 210 published studies. International Journal of Quality Health Care 10: 311–317
  • Smedal T, Lygren H, Myhr KM, Moe-Nilssen R, Gjelsvik B, Gjelsvik O, Strand LI 2006 Balance and gait improved in patients with MS after physiotherapy based on the Bobath concept. Physiotherapy Research International 11: 104–116
  • Smith RM, Adeney-Steel M, Fulcher G, Longley WA 2006 Symptom change with exercise is a temporary phenomenon for people with multiple sclerosis Archives of Physical Medicine and Rehabilitation 87: 723–727
  • Sørgaard KW, Nivison M, Hansen V, Øiesvold T 2008 Treatment needs and acknowledgement of illness—Importance for satisfaction with psychiatric inpatient treatment. BMC Health Services Research 8: 103
  • Stiller K, Cains G, Drury C 2009 Evaluating inpatient satisfaction with a physiotherapy service: A rehabilitation centre. International Journal of Therapy and Rehabilitation 16: 376–384
  • Studenski S, Hayes RP, Leibowitz RQ, Bode R, Lavery J, Duncan P Perera S Clinical global impression of change in physical frailty: Development of a measure based on clinical judgment. Journal of the American Geriatrics Society 52: 1560–1566
  • Thompson AG, Sunol R 1995 Expectations as determinants of patient satisfaction: Concepts, theory and evidence. International Journal of Quality in Health Care 7: 127–141
  • Thompson AJ 2000 The effectiveness of neurological rehabilitation in multiple sclerosis. Journal of Rehabilitation Research and Development 37: 455–461
  • Wiles CM, Newcombe RG, Fuller KJ 2001 Controlled randomised crossover trial of the effects of physiotherapy on mobility in chronic multiple sclerosis. Journal of Neurology, Neurosurgery and Psychiatry 70: 174–179
  • Williams B 1994 Patient satisfaction: A valid concept? Social Science and Medicine 38: 509–516
  • Williams B, Coyle J, Healy D 1998 The meaning of patient satisfaction: An explanation of high reported levels. Social Science and Medicine 47: 1351–1359

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.