7
Views
6
CrossRef citations to date
0
Altmetric
Original Article

An Evaluation of Patients' Attitudes Toward Pharmacy Selection: A Determinant Attribute Approach

, &
Pages 35-50 | Received 06 Dec 2004, Accepted 16 Jun 2005, Published online: 04 Dec 2011

REFERENCES

  • Anderson WT, Cox EP, Fulcher DG. Bank selection decisions and market seg-mentation. J Marketing. 1976; 40(1):40–5.
  • Lumpkin JR, Greenberg BA. Marketplace needs of the elderly: Determinant attributes and store choice. J Retailing. 1985; 61(2):75–105.
  • Sweltzer RW. Determinant attribute segmentation. J Acad Marketing Sci. 1975; 3(1):85–98.
  • Whipple TW, Thach SV. Group tour management: Does good service produce satisfied customers. J Travel Res. 1988; (Fall): 16–21.
  • Thelen EM, Woodside AG. What evokes brand or store? Consumer research on accessibility theory applied to modeling of primary choice. Intern J Res Marketing. 1997; 14:125–45.
  • Taylor SL, Capella LM. Hospital outshopping: Determinant attributes and hos-pital choice. Health Care Manage Rev. 1996; 21(4):33–44.
  • Seaton B, Vogel RH. An attitudinal evaluation of hospitals: A determinant attribute and market segmentation study. J Acad Market Sci. 1978; 6(1):39–51.
  • Hill JC. Determinant attributes in nursing home choice. Health Mark Q. 2001; 19(2):73–88.
  • Schommer JC, Kucukarslan SN. Measuring patient satisfaction with pharma-ceutical services. Am J Health Syst Pharm. 1997; 54:2721–32.
  • Metge CJ, Hendericksen C, Maine L. Consumer attitudes, behaviors, and per-ceptions about pharmacies, pharmacists and pharmaceutical care. J Am Pharm Assoc. 1998; 38(1):37–47.
  • Carroll NV, Jowdy AW. Demographic and prescription patronage motive dif-ferences among segments in the community pharmacy markets. J Pharm Market Man-age. 1987; 1(4):19–33.
  • Gagnon JP. Factors affecting pharmacy patronage motives-a literature review. J Am Pharm Assoc. 1977; NS17(9):556–66.
  • Joyce G, Hubbard CW. Consumer patronage for pharmaceutical services: A comparative analysis of upper income households in urban areas. J Pharm Market Manage. 1988; 3(1):3–17.
  • Kabat HF. Choice of source of pharmaceutical service. J Am Pharm Assoc. 1969; NS9(2):73–8.
  • Lipowski EE, Wiederholt JB. Developing a measure of retail pharmacy image. J Pharm Market Manage. 1987; 1(3): 149–57.
  • Lipowski EE. How consumers choose a pharmacy. Am Pharm. 1993; NS33 (12):S 14–S 17.
  • Lipowski EE. Predictors of community pharmacy preference: A logistic regres-sion analysis of consumers' socioeconomic and shopping characteristics. J Pharm Market Manage. 1992; 6(2):43–61.
  • Nickel P, Wertheimer AT. Factors affecting consumers' images and choice of drug stores. J Retailing. 1979; 55(2):71–8.
  • Schommer JC, Wiederholt JB. The elderly's perspective of the relative impor-tance of pharmacy selection factors for long term care facility residents. J Pharm Mar-ket Manage. 1991; 6(2):63–80.
  • Shannon GW, Cromleg EK, Fink IL. Pharmacy patronage among the elderly: Selected racial and geographic patterns. Soc Sci Med. 1985; 20:85–93.
  • Stewart JE, Kabat HF, Purohit A. Consumer pharmacist congruence-under-standing consumer wants and needs. J Am Pharm Assoc. 1977; NS17(6):358–61.
  • Baldwin HJ, Riley DA, Wojcik AF. Prescription purchasers' patronage motives. Pharm Management. 1979; 151:185–9.
  • Smith HA, Coons SJ. Changing source of prescription purchases: A patronage loyalty study. J Pharm Market Manage. 1990; 4(4):59–74.
  • Smith HA, Coons SJ, Kryscio RJ, Parker CL. Pharmacy patronage and market-ing strategies for success. NARD J. 1991; 113:41–3.
  • Smith HA, Coons SJ. Patronage factors and consumer satisfaction with sources of prescription purchases. J Pharm Market Manage. 1990; 4(3):61–81.
  • Coons SJ, Smith HA. Pharmacy patronage among a sample of older adults. J Geriatr Drug Ther. 1991; 5(4):67–77.
  • Smith HA, Coons SJ. What factors affect patronage loyalty? Pharm Times. 1991; 57:89–91.
  • Stoffer SS, Szpunar WE. Independent, chain, or mail-order pharmacy. Where do patients have their prescriptions filled? Postgrad Med. 1988; 83(2):193–5.
  • Wiederholt JB. Development of an instrument to measure evaluative criteria that patients use in selecting a pharmacy for obtaining prescription drugs. J Pharm Market Manage. 1987; 1(4):35–57.
  • Alpert MI. Unresolved issues in identification of determinant attributes. Adv Consumer Res. 1980; 7(1):83–8.
  • Myers JH, Alpert MI. Semantic confusion in attitude research: Salience versus important versus determinance. Adv Consumer Res. 1977; 4(1): 106–10.
  • Myers JH, Alpert MI. Determinant buying attitudes: Meaning and measure-ment. J Marketing. 1968; 32(4):13–20.
  • Alpert MI. Identification of determinant attributes: A comparison of methods. J Marketing Res. 1971; 8:184–91.
  • Christensen DB, Hansen RW. Characteristics of pharmacies and pharmacists associated with the provision of cognitive services in the community setting. J Am Pharm Assoc. 1999; 39(5):640–9.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.