REFERENCES
- Dickey B, Hermann RC, Eisen S. Assessing the quality of psy- chiatric care: methods in research and clinical practice. Har- vard Rev Psychiatry 1998;6:88–96.
- Hermann RC. Variation in psychiatric practices: implications for health care policy and financing. Harvard Rev Psychiatry 1996;4:98–101.
- Chassin M, Galvin R. The urgent need to improve health care quality: Institute of Medicine National Roundtable on Health Care Quality. JAMA 1998;280:1000–5.
- President’s Advisory Commission on Consumer Protection and Quality in the Health Care Industry. Quality first: better health care for all Americans. Final report of the President’s Advisory Commission on Consumer Protection and Quality in the Health Care Industry. Washington, DC: US Government Printing Office, 1998.
- Schur C, Dorosh E. Attitudes toward cost-containment fea- tures of managed care: differences among patient subgroups. Am J Manag Care 1998;4:1385–91.
- Donelan K, Blendon R, Schoen C, Davis K, Binns K. The cost of health system change: public discontent in five nations. Health Aff 1999;18:206–16.
- Hermann RC, Ettner SL, Dorwart RA. The influence of psychi- atric disorders on patients’ ratings of satisfaction with health care. Med Care 1998;36:720–7.
- Donabedian A. Explorations in quality assessment and moni- toring: the definition of quality and approaches to its assess- ment. Ann Arbor, Michigan: Health Administration Press, 1980.
- Berwick D, Godfrey A, Roessner J. Curing health care. San Francisco: Jossey-Bass Publishers, 1990.
- Kaplan R, Norton D. The balanced scorecard—measures that drive performance. Harvard Bus Rev 1992:71–9.
- Juran JM. Juran on planning for quality. New York: Free Press, 1988.
- Plsek P. Quality improvement methods in clinical medicine. Pediatrics 1999;103:203–14.
- Wells K, Sherbourne C, Schoenbaum M, et al. Impact of dis- seminating quality improvement programs for depression in managed primary care: a randomized controlled trial. JAMA 2000;283:212–20.
- Bero L, Grilli R, Grimshaw J, Harvey E, Oxman A, Thom- son M. Getting research findings into practice: closing the gap between research and practice. An overview of systematic re- views of interventions to promote the implementation of re- search findings. BMJ 1998;317:456–68.
- Hermann RC. Linking outcome measurement with process measurement for quality improvement. In: Ishak W, Burt T, Sederer L, eds. Outcome measurement in psychiatry: a critical review. Washington, DC: American Psychiatric Press, Inc. [In press].
- Suber M, Martin M, Jones F, Reeves K, Duncan D. The quality information management program database in South Caro- lina. Jt Comm J Qual Improv 1996;22:629–39.
- Rago W, Reid W. Total quality management strategies in men- tal health systems. J Ment Health Adm 1991;18:253–63.
- Sluyter G, Barnette J. Application of total quality manage- ment to mental health: a benchmark case study. J Ment Health Adm 1995;22:278–85.
- Carpinello S, Felton C, Pease E, DeMasi M, Donahue S. De- signing a system for managing the performance of mental health managed care: an example from New York State’s pre- paid mental health plan. J Behav Health Serv Res 1998;25:269–78.
- Coleman R, Hunter D. Contemporary quality management in mental health. Am J Med Qual 1995;10:120–6.
- Frazier R, Amigone D, Sullivan J. Using continuous quality improvement strategies to reduce repeated admissions for in- patient psychiatric treatment. J Healthc Qual 1997; 19:6–10;quiz 20.
- Mark H, Garet D. Interpreting profiling data in behavioral health care for a continuous quality improvement cycle. Jt Comm J Qual Improv 1997;23:521.
- McFarland D, Harmann L, Lhotak C, Wieselthier V. The quest for TQM in a community mental health center: using the Bal- drige criteria as a framework. Jt Comm J Qual Improv 1996; 22:37–47.
- Mozdzierz G, Greenblatt R, Snodgrass R, Sladen B, Jameson D. Reorganization and quality management of psychiatric and substance abuse patients. J Healthc Qual 1998; 20:21–3, 32.
- Sluyter GV. Application of TQM to mental health: lessons from ten mental health centers. Jt Comm J Qual Improv 1996;22:67–75.
- Hermann RC, Leff HS, Palmer RH, et al. Quality measures for mental health care: results from a national inventory. Med Care Res Rev 2000;57(suppl 2):135–53.