Email communication in a developing country: different family physician and patient perspectives

References

• Internet Live Stats 2016. Available from: http://www.internetlivestats.com/internet-users/ [cited 7 November 2016]..
   Google Scholar
• The Radacati Group. Email statistics report 2011–2015. Available from: http://www.radicati.com/wp/wp-content/uploads/2014/01/Email-Statistics-Report-2014-2018-Executive-Summary.pdf [cited 7 November 2016]..
   Google Scholar
• Kagan SH, Clarke SP, Happ MB. Surgeons’ and nurses’ use of e-mail communication with head and neck cancer patients. Head Neck. 2005; 27: 108–13.
   Google Scholar
• Patt MR, Houston TK, Jenckes MW, Sands DZ, Ford DE. Doctors who are using e-mail with their patients: a qualitative exploration. J Med Internet Res. 2003; 5: e9.
   PubMed Web of Science ®Google Scholar
• Sittig DF, King S, Hazlehurst BL. A survey of patient-provider e-mail communication: what do patients think?. Int J Med Inform. 2001; 61: 71–80.
   PubMed Web of Science ®Google Scholar
• Bodenheimer T, Grumbach K. Electronic technology: a spark to revitalize primary care?. JAMA. 2003; 290: 259–64.
   PubMed Web of Science ®Google Scholar
• Masters K. For what purpose and reasons do doctors use the Internet: a systematic review. Int J Med Inform. 2008; 77: 4–16.
   PubMed Web of Science ®Google Scholar
• Baker L, Wagner TH, Singer S, Bundorf MK. Use of the Internet and e-mail for health care information: results from a national survey. JAMA. 2003; 289: 2400–6.
   PubMed Web of Science ®Google Scholar
• Menachemi N, Prickett CT, Brooks RG. The use of physician-patient email: a follow-up examination of adoption and best-practice adherence 2005–2008. J Med Internet Res. 2011; 13: e23.
   PubMed Web of Science ®Google Scholar
• Hobbs J, Wald J, Jagannath YS, Kittler A, Pizziferri L, Volk LA, etal. Opportunities to enhance patient and physician e-mail contact. Int J Med Inform. 2003; 70: 1–9.
   PubMed Web of Science ®Google Scholar
• Houston TK, Sands DZ, Nash BR, Ford DE. Experiences of physicians who frequently use e-mail with patients. Health Commun. 2003; 15: 515–25.
   PubMed Web of Science ®Google Scholar
• Moyer CA, Stern DT, Dobias KS, Cox DT, Katz SJ. Bridging the electronic divide: patient and provider perspectives on e-mail communication in primary care. Am J Manag Care. 2002; 8: 427–33.
   PubMed Web of Science ®Google Scholar
• Pappas Y, Atherton H, Sawmynaden P, Car J. Email for clinical communication between healthcare professionals. Cochrane Database Syst Rev. 2012 9 007979.
   Google Scholar
• Atherton H, Sawmynaden P, Sheikh A, Majeed A, Car J. Email for clinical communication between patients/caregivers and healthcare professionals. Cochrane Database Syst Rev. 2012; 11: CD007978.
   Google Scholar
• Meyer B, Atherton H, Sawmynaden P, Car J. Email for communicating results of diagnostic medical investigations to patients. Cochrane Database Syst Rev. 2012 8 007980.
   Google Scholar
• Atherton H, Sawmynaden P, Meyer B, Car J. Email for the coordination of healthcare appointments and attendance reminders. Cochrane Database Syst Rev. 2012 8 007981.
   Google Scholar
• Sawmynaden P, Atherton H, Majeed A, Car J. Email for the provision of information on disease prevention and health promotion. Cochrane Database Syst Rev. 2012; 11: CD007982.
   Google Scholar
• Ye J, Rust G, Fry-Johnson Y, Strothers H. E-mail in patient-provider communication: a systematic review. Patient Educ Couns. 2010; 80: 266–73.
   PubMed Web of Science ®Google Scholar
• Santana S, Lausen B, Bujnowska-Fedak M, Chronaki C, Kummervold PE, Rasmussen J, etal. Online communication between doctors and patients in Europe: status and perspectives. J Med Internet Res. 2010; 12: e20.
   PubMed Web of Science ®Google Scholar
• Bishop TF, Press MJ, Mendelsohn JL, Casalino LP. Electronic communication improves access, but barriers to its widespread adoption remain. Health Aff (Millwood). 2013; 32: 1361–7.
   Web of Science ®Google Scholar
• Gaster B, Knight CL, DeWitt DE, Sheffield JV, Assefi NP, Buchwald D. Physicians’ use of and attitudes toward electronic mail for patient communication. J Gen Intern Med. 2003; 18: 385–9.
   PubMed Web of Science ®Google Scholar
• Goodyear-Smith F, Wearn A, Everts H, Huggard P, Halliwell J. Pandora's electronic box: GPs reflect upon email communication with their patients. Inform Prim Care. 2005; 13: 195–202.
   PubMedGoogle Scholar
• Hanna L, May C, Fairhurst K. The place of information and communication technology-mediated consultations in primary care: GPs’ perspectives. Fam Pract. 2012; 29: 361–6.
   PubMed Web of Science ®Google Scholar
• Pizziferri L, Kittler A, Volk LA, Hobbs J, Jagannath Y, Wald JS, etal. Physicians’ perceptions toward electronic communication with patients. AMIA Annu Symp Proc. 2003; 2003; 972.
   Google Scholar
• Alsadan M, EL Metwally A, Ali A, Jamal A, Khalifa M, Househ M. Health information technology (HIT) in Arab countries: a systematics review study on HIT progress. J Health Inform Dev Ctries. 2015; 9: 32–49.
   Google Scholar
• Hassanain R, Vallmuur K, Clark M. Electronic medical record systems in Saudi Arabia: knowledge and preferences of healthcare professionals. J Health Inform Dev Ctries. 2015; 9: 23–31.
   Google Scholar
• Luna D, Almerares A, Mayan JC III , Gonzalez Bernaldo de Quirós F, Otero C. Health informatics in developing countries: going beyond pilot practices to sustainable implementations: a review of the current challenges. Healthc Inform Res. 2014; 20: 3–10.
   Google Scholar
• Leong SL, Gingrich D, Lewis PR, Mauger DT, George JH. Enhancing doctor–patient communication using email: a pilot study. J Am Board Fam Pract. 2005; 18: 180–8.
   PubMedGoogle Scholar
• Rosen P, Kwoh CK. Patient-physician e-mail: an opportunity to transform pediatric health care delivery. Pediatrics. 2007; 120: 701–6.
   Web of Science ®Google Scholar
• Roter DL, Larson S, Sands DZ, Ford DE, Houston T. Can e-mail messages between patients and physicians be patient-centered?. Health Commun. 2008; 23: 80–6.
   PubMed Web of Science ®Google Scholar
• White CB, Moyer CA, Stern DT, Katz SJ. A content analysis of e-mail communication between patients and their providers: patients get the message. J Am Med Inform Assoc. 2004; 11: 260–7.
   PubMed Web of Science ®Google Scholar
• Singh H, Fox SA, Petersen NJ, Shethia A, Street RL Jr. . Older patients’ enthusiasm to use electronic mail to communicate with their physicians: cross-sectional survey. J Med Internet Res. 2009; 11: 18.
   Web of Science ®Google Scholar
• Kane B, Sands DZ. Guidelines for the clinical use of electronic mail with patients. The AMIA internet working group, task force on guidelines for the use of clinic-patient electronic mail. J Am Med Inform Assoc. 1998; 5: 104–11.
   PubMed Web of Science ®Google Scholar
• Hassol A, Walker JM, Kidder D, Rokita K, Young D, Pierdon S, etal. Patient experiences and attitudes about access to a patient electronic health care record and linked web messaging. J Am Med Inform Assoc. 2004; 11: 505–13.
   PubMed Web of Science ®Google Scholar
• Varsi C, Gammon D, Wibe T, Ruland CM. Patients’ reported reasons for non-use of an internet-based patient-provider communication service: qualitative interview study. J Med Internet Res. 2013; 15: 246.
   Web of Science ®Google Scholar
• Zarcadoolas C, Vaughon WL, Czaja SJ, Levy J, Rockoff ML. Consumers’ perceptions of patient-accessible electronic medical records. J Med Internet Res. 2013; 15: e168.
   PubMed Web of Science ®Google Scholar