References
- Agarwal, S.; Erramill, M.; Dev, C. 2003. Market orientation and performance in service firms: role of innovation, Journal of Services Marketing 17(1): 68–82. http://dx.doi.org/10.1108/08876040310461282.
- Alam, S. S.; Ali, M. Y.; Jani, M. F. 2011. An empirical study of factors affecting electronic commerce adoption among SMEs in Malaysia, Journal of Business Economics and Management 12(2): 375–399. http://dx.doi.org/10.3846/16111699.2011.576749.
- Ang, J.; Koh, S. 1997. Exploring the relationships between user information satisfactions, International Journal of Information Management 17(3): 169–177. http://dx.doi.org/10.1016/S0268-4012(96)00059-X.
- Anwar, S. A. 2008. A factor analytic investigation of the construct of market orientation, Journal of Management 25(1): 188–199.
- Baker, W. E.; Sinkula, J. M. 1999. The synergistic effect of market orientation on organizational performance, Journal of the Academy Marketing Science 27, 411–427. http://dx.doi.org/10.1177/0092070399274002.
- Bank Negara Malaysia (BNM) 2008. Report. Kuala Lumpur, Malaysia.
- Baron, R. M.; Kenny, D. A. 1986. The moderator–mediator variable distinction in social psychology research: conceptual, strategic and statistical considerations, Journal of Personality and Social Psychology 51(6): 1173–1182. http://dx.doi.org/10.1037/0022-3514.51.6.1173.
- Beeby, M.; Booth, C. 2000. Networks and inter-organisational learning: a critical review, The Learning Organisation 7(2): 75–88.
- Bhatt, G. D.; Grover, V. 2005. Types of information technology capabilities and their role in competitive advantage: an empirical study, Journal of Management Information Systems 22(2): 253–277.
- Chen, J.; Yu, X.; Li, W.; Fu, X. 2008. Critical factors for SMEs innovation performance in innovation networks, in Proceedings of the 2008 IEEE, 8–11 December, Singapore.
- Chye, L. T.; Tat, H. H.; Osman, M. H. M.; Rosli, A. M. 2010. Are managerial competencies a blessing to the performance of innovative SMEs in Malaysia?, International Journal of Economics & Management 4(1): 120–136.
- Calantone, R. J.; Cavusgill, T. S.; Zhao, Y. 2002. Learning orientation, firm innovation capability and firm performance, Industrial Marketing Management 31, 515–524. http://dx.doi.org/10.1016/S0019-8501(01)00203-6.
- Cottam, A.; Ensor, J.; Band, C. 2001. A benchmark study of strategic commitment to innovation, European Journal of Innovation Management 492, 88–94. http://dx.doi.org/10.1108/14601060110390594.
- Cravens, D. W. Lamb, Jr. C. W. Crittenden V. L. 2002. Strategic marketing management. Boston: McGraw-Hill.
- Deshpande, R.; Farley, J. U.; Webster, F. E. 1999. Corporate culture, customer orientation and innovativeness in Japanese firms, Journal of Marketing 57, 23–37. http://dx.doi.org/10.2307/1252055.
- Deshpande, R.; Farley, J. U. 2002. High performance firms in a complex New China: a tale of six cities, Journal of Global Marketing 16(1/2): 207–229.
- Deshpande, R.; Farley, J. U. 2004. Organisational culture, market orientation, innovativeness and firm performance: an international research odyssey, International Journal of Research in Marketing 21(1): 3–22. http://dx.doi.org/10.1016/j.ijresmar.2003.04.002.
- Dess, G. G.; Robinson, R. 1984. Measuring organizational performance in the absence of objective measures: the case of the privately held firm and conglomerate business unit, Strategic Management Journal 5, 265–273. http://dx.doi.org/10.1002/smj.4250050306.
- Dodgson, M. 1993. Organisational Learning, a review of some literatures, Organizational Studies 14(3): 375–394. http://dx.doi.org/10.1177/017084069301400303.
- Drayse, M. H. 2011. Gobalization and innovation in a mature industry: furniture manufacturing in Canada, Regional Studies 45(3): 299–318.
- Drucker, P. 1993. Post capital society. London: Butterworth-Heinemann.
- Franklin, C. F. 1997. Emerging technology: enter the extranet, CIO Magazine [online], [cited 20 December 2006]. Available from Internet: www.cio.com/archive/051597_et_content.htlm
- Frazier, P. A.; Barron, K. E.; Tix, A. P. 2004. Testing moderator and mediator effects in counseling psychology research, Journal of Counseling Psychology 51(1): 115–134. http://dx.doi.org/10.1037/0022-0167.51.1.115.
- Ginevicius, R.; Vaitkunaite, V. 2006. Analysis of organizational culture dimensions impacting performance, Journal of Business Economics and Management 7(4): 201–211.
- Gray, B. J.; Matear, S.; Matheson, P. 1998. Market orientation and performance: implications for managers in developing economies, in P. Andersson (Ed.). Marketing Research and Practice, Track 2 International Marketing, Proceedings of the 27th EMAC Conference, 20–23 05, Stockholm, Sweden, 297–314.
- Greenley, G. E. 1995. Market orientation and firm performance: empirical evidence from UK companies, British Journal of Management 6(1): 1–13. http://dx.doi.org/10.1111/j.1467-8551.1995.tb00082.x.
- Gudmundson, D.; Tower, C. B.; Hartman, E. A. 2003. Innovation in small businesses: culture and ownership structure do matter, Journal of Developmental Entrepreneurship 8(1): 1–17.
- Hair, J. F.; Anderson, R. E.; Tatham, R. L.; Black, W. C. 1998. (4th ed). Multivariate data analysis with readings. Englewood Cliffs, NJ: Prentice-Hall.
- Hult, G. M. T.; Ferrell, O. C. 1997. A global learning organization structure and market information processing, Journal of Business Research 40, 155–166. http://dx.doi.org/10.1016/S0148-2963(97)00006-4.
- Hult, G. T.; Ketchen, Jr. D. J.; Nicholas, E. L. Jr. 2002. An examination of cultural competitiveness and order fulfillment cycle time within supply chains, Academy of Management Journal 45(3): 577–586.
- Hurley, R. F.; Hult, G. M. T. 1998. Innovation, market orientation and organizational learning: an integration and empirical examination, Journal of Marketing (July) 62, 42–54. http://dx.doi.org/10.2307/1251742.
- Idrissia, M. O.; Amaraa, N.; Landrya, R. 2012. SME's degree of openness: the case of manufacturing industries, Journal of Technology Management and Innovation 7(1): 187–210.
- Kohli, A. K.; Jaworski, B. J. 1990. Market orientation: antecedents and consequence, Journal of Marketing (July) 57, 53–70. http://dx.doi.org/10.2307/1251854.
- Kara, A.; Spillan, J. E.; DeShields, O. W. 2005. The effect of a market orientation on business performance: a study of small-sized service retailers using MARKOR scale, Journal of Small Business Management 43(2): 105–118. http://dx.doi.org/10.1111/j.1540-627x.2005.00128.x.
- Kaynak, E.; Kara, A. 2004. Market orientation and organizational performance: a comparison of industrial versus consumer companies in Mainland China using market orientation scale MARKOR, Industrial Marketing Management 33(8): 743–753. http://dx.doi.org/10.1016/j.indmarman.2004.01.003.
- Keeble, D.; Wilkinson, F. 1999. Collective learning and knowledge development in the evolution of regional clusters of high technology SMEs in Europe, Regional Studies (June) 33, 295–304. http://dx.doi.org/10.1080/00343409950081167.
- Keskin, H. 2006. Market orientation, learning orientation, innovation capabilities in SMEs, European Journal of Innovation Management 9(4): 396–417. http://dx.doi.org/10.1108/14601060610707849.
- King, N. R.; Teo, T. S. H. 1996. Key dimensions of facilitators and inhibitors for the strategic use of information technology, Journal of Management Information System 12(6): 35–53.
- Kirca, A. H.; Jayachandran, S.; Bearden, W. O. 2005. Market orientation: a meta-analytic review and assessment of its antecedents and impact on performance, Journal of Marketing 69(2): 24–41. http://dx.doi.org/10.1509/jmkg.69.2.24.60761.
- Kohli, A. K.; Jaworski, B. J. 1990. Market orientation: the construct, research propositions, and managerial implications, Journal of Marketing 54, 1–18. http://dx.doi.org/10.2307/1251866.
- Kuratko, D. F.; Hodfgetts, R. M. 2001. Entrepreneurship: a contemporary approach. Orlando: Harcourt.
- Langerak, F. 2003. The effect of market orientation on positional advantage and organizational performance, Journal of Strategic Marketing 11(2): 93–115. http://dx.doi.org/10.1080/0965254032000102957.
- Lee, T.-S.; Tsai, H.-J. 2005. The effects of business operation mode on market orientation, learning orientation and innovativeness, Industrial Management & Data System 105(3): 325–348. http://dx.doi.org/10.1108/02635570510590147.
- Liu, S. S.; Luo, X.; Shi, Y. 2002. Integrating customer orientation, corporate entrepreneurship and learning orientation in organizations-in-transition: an empirical study, International Journal of Research in Marketing 19, 367–382. http://dx.doi.org/10.1016/S0167-8116(02)00098-8.
- Malhorta, N. K.; Birks, D. F. 2003. Marketing research: an applied approach. Harlow: Pearson Education.
- Malhorta, N. K. 2004. (4th ed). Marketing research: an applied orientation. Upper Saddle River, New Jersey: Pearson Education, Inc.
- Marques, C. S.; Ferreira, J. 2009. SME innovative capacity, competitive advantage and performance in a traditional industry region of Portugal, Journal of Technology Management & Innovation 4(4): 54–68. http://dx.doi.org/10.4067/S0718-27242009000400005.
- Narver, J. C.; Slater, S. F. 1990. The effect of a market orientation on business profitability, Journal of Marketing 54, 20–35. http://dx.doi.org/10.2307/1251757.
- Nunnally, J. C. 1978. (2nd ed). Psychonetric theory. New York: McGraw-Hill.
- Otero-Neira, C.; Lindman, M. T.; Fernandez, M. J. 1978. Innovation and performance in SME furnioture industries: an international and comparative case study, Marketing Intelligent & Planning 27(2): 218–232. http://dx.doi.org/10.1108/02634500910944995.
- Pelham, A. M.; Wilson, D. T. 1996. A longitudinal study of the impact of market structure, firm structure, strategy, and market orientation culture on dimensions of small-firm performance, Journal of the Academy of Marketing Science 24(1): 7–43. http://dx.doi.org/10.1007/BF02893935.
- Pelham, A. M. 1997. Market orientation and performance: the moderating effects of product and customer differentiation, Journal of Business & Industrial Marketing 12(5): 276–296. http://dx.doi.org/10.1108/08858629710183257.
- Philips, L. 1981. Assessing measurement error in key informant reports: a methodological note on organizational analysis in marketing, Journal of Marketing Research 17, 395–415. http://dx.doi.org/10.2307/3151333.
- Pitt, L.; Caruana, A.; Berthon, P. R. 1996. Market orientation and business performance: some European evidence, International Marketing Review 13(1): 5–18. http://dx.doi.org/10.1108/02651339610111317.
- Prasad, V. K.; Ramamurthy, K.; Naidu, G. M. 2001. The influence of internet marketing integration on marketing competencies and export performance, Journal of International Marketing 9(4): 82–110. http://dx.doi.org/10.1509/jimk.9.4.82.19944.
- Pulendran, S.; Speed, R.; Widing II, R. E. 2000. The antecedents and consequences of market orientation in Australia, Australian Journal of Management 25(2): 119–144. http://dx.doi.org/10.1177/031289620002500202.
- Quee, W. T. 2002. (4th ed). Marketing research. Singapore: Talisman Publishing Ptd. Ltd.
- Robinson, R. B.; Pearce, J. A. 1998. Planned patterns of strategic behaviour and their relationship to business unit performance, Strategic Management Journal 9, 43–60. http://dx.doi.org/10.1002/smj.4250090105.
- Ruekert, R. W. 1992. Developing a market orientation: an organizational strategy perspective, International Journal of Research in Marketing 9, 225–245. http://dx.doi.org/10.1016/0167-8116(92)90019-H.
- Santhanam, R.; Hortono, E. 2003. Issues in linking information technology capabilities to firm performance, MIS Quarterly 27(1): 125–165.
- Senge, P. M. 1990. The fifth discipline: the art and practice of the learning organization. New York, NY: Doubleday/Currency.
- Seyal, A.; Rahim, M.; Rahim, N. 2000. An empirical investigation of the use of information technology among small and medium business organizations: a Bruneian scenario, The Electronic Journal of Information systems in Developing Countries 2(7): 1–17.
- Sharma, M. K.; Bhagwat, R. 2006. Practice of information systems: evidence from selected Indian SMEs, Journal of Manufacturing Technology Management 17(2): 199–223. http://dx.doi.org/10.1108/17410380610642278.
- Shergill, G. S.; Nargundkar, R. 2005. Market orientation, marketing innovation as performance drivers: extending the paradigm, Journal of Global Marketing 19(1): 27–44. http://dx.doi.org/10.1300/J042v19n01_03.
- Sin, L. Y. S.; Tse, A. C. B.; Yau, O. H. M.; Chow, R. P. M.; Lee, J. S. Y. 2005. Market orientation, relationship marketing orientation, and business performance: the moderating effects of economic ideology and industry type, Journal of International Marketing 13(1): 36–57. http://dx.doi.org/10.1509/jimk.13.1.36.58538.
- Sinkula, J.; Baker, W.; Noordewier, T. 1997. A framework for market-based organizational learning: linking values, knowledge and behaviour, Journal of the Academy of Marketing Science 59(3): 63–75.
- Slater, S,F.; Narver, J. C. 1994a. Does competitive environment moderate the market orientation, performance relationship, Journal of Marketing 58(1): 46–55. http://dx.doi.org/10.2307/1252250.
- Slater, S. F.; Narver, J. C. 1994b. Market orientation, customer value, and superior performance, Business Horizons (March/April) 37, 22–29. http://dx.doi.org/10.1016/0007-6813(94)90029-9.
- SMIDEC 2002. SME Performance Report, Kuala Lumpur, Malaysia.
- SMIDEC 2004. SME Performance Report, Kuala Lumpur, Malaysia.
- Sparkes, A.; Thomas, B. 2001. The use of internet as a critical success factor for the marketing of Welsh agri-food SMES in the twenty-first century, British Food Journal 103(5): 331–347. http://dx.doi.org/10.1108/00070700110395368.
- Street, T.; Cameron, A. F. 2007. External relationships and the small business: a review of small business alliance and network research, Journal of Small Business Management 25(2): 239–266.
- Strandskov, J. 2006. Sources of competitive advantages and business performance, Journal of Business Economics and Management 7(3): 119–129.
- Suliyanto; Rahab 2012. The role of market orientation and learning orientation in improving innovativeness and performance of small and medium entreprises, Asian Social Science 8(1): 134–145.
- Szulanski, G. 2000. The process of knowledge transfer: a diachronic analysis of stickiness, Organisational Behaviour and Human Decision Process 82(1): 9–27. http://dx.doi.org/10.1006/obhd.2000.2884.
- Tajeddini, K. 2009. Examining the effect of learning orientation on innovativeness, International Journal of Collaborative Enterprise 1(1): 53–65. http://dx.doi.org/10.1504/IJCENT.2009.026456.
- Tajaddini, K.; Mueller, S. 2009. Entrepreneuial characteristics in Switzerland and the UK: a comparative study of techno-entrepreneurs, Journal of International Entrepreneurship 7(1): 1–25. http://dx.doi.org/10.1007/s10843-008-0028-4.
- Tajeddini, K.; Trueman, M.; Larsen, G. 2006. Examining the effect of market orientation on innovativeness, Journal of Marketing Management 22(5–6): 529–551. http://dx.doi.org/10.1362/026725706777978640.
- Trainor, K. J.; Rapp, A.; Beitelspacher, L. S.; Schillewaert, N. 2011. Integrating information technology and marketing: an examination of the driversoutcome of e-marketing capability, Industrial Marketing Management 40, 162–174.
- Venkatraman, N.; Ramanujam, V. 1986. Measurement of business performance in strategy research: a comparison of approach, Academy of Management Review 11(4): 801–814.
- Verhees, F. J. H. M.; Meulenberg, M. T. G. 2004. Market orientation, innovativeness, product innovation and performance in small firms, Journal of Small Business Management 42(2): 134–154. http://dx.doi.org/10.1111/j.1540-627X.2004.00102.x.
- Vlosky, R. P.; Fontenot, R.; Blalock, L. 2000. Extranets: impacts on business practices and relationships, The Journal of Business & Industrial Marketing 15(6): 438–457. http://dx.doi.org/10.1108/08858620010349510.
- Wang, C. L.; Ahmed, P. K. 2002. Review of the concept of organizational learning, Working paper series. University of Wolverhampton, UK.
- Wang, S. D. 2003. The implications of e-financing: implications for SMEs. Bulletin on Asia-Pacific perspective 2003–2004. New York: United Nations.
- Wei, C. C.; Choy, C. S.; Yeow, P. H. P. 2006. KM implementation in Malaysian telecommunication industry: an empirical analysis, Industrial Management & Data System 106(8): 1112–1132. http://dx.doi.org/10.1108/02635570610710782.
- Wei,; Wang, Q. 2011. Making sense of a market information system for superior performance: the roles of organisation responsive and innovation strategy, Industrial Marketing Management 40, 267–277.
- Wong, K. Y. 2005. Critical success factors for implementing knowledge management in small and medium enterprises, Industrial Management and Data System 105(3): 261–279. http://dx.doi.org/10.1108/02635570510590101.
- Zahra, S. A. 1991. Predictors and financial outcomes of corporate entrepreneurship: an exploratory: an exploratory sudy, Journal of Business Venturing 6(4): 259–285. http://dx.doi.org/10.1016/0883-9026(91)90019-A.