Implementing AI in the Public Sector: A Special Issue of Public Management Review
The articles presented here were written for a Special Issue of Public Management Review, guest edited by Ines Mergel, Helen Dickinson, Jari Stenvall and Mila Gasco, entitled "Implementing AI in the Public Sector". Unfortunately, the majority of these were published within regular issues in error. The articles appear listed in their intended order here, and links to the articles in their individual issues are provided below. The references to these papers within the Introduction have also been updated for clarity.
Introduction: Mergel, et al, Implementing AI in the public sector
https://www.tandfonline.com/doi/full/10.1080/14719037.2023.2231950
Willems et al, AI-driven public services and the privacy paradox: do citizens really care about their privacy?
https://www.tandfonline.com/doi/full/10.1080/14719037.2022.2063934
Giest and Klievink, More than a digital system: how AI is changing the role of bureaucrats in different organizational contexts
https://www.tandfonline.com/doi/full/10.1080/14719037.2022.2095001
Scutella et al, Virtual agents in the public service: examining citizens’ value-in-use
https://www.tandfonline.com/doi/full/10.1080/14719037.2022.2044504
Neumann et al, Exploring Artificial Intelligence adoption in public organizations: a comparative case study
https://www.tandfonline.com/doi/full/10.1080/14719037.2022.2048685
Wilson and Broomfield, Learning how to do AI: managing organizational boundaries in an intergovernmental learning forum
https://www.tandfonline.com/doi/full/10.1080/14719037.2022.2055119
Maragno et al, AI as an organizational agent to nurture: effectively introducing chatbots in public entities
https://www.tandfonline.com/doi/full/10.1080/14719037.2022.2063935
Edited by
Ines Mergel(University of Konstanz, Konstanz, Germany and Fraunhofer FOKUS, Berlin, Germany)
Helen Dickinson(University of New South Wales Canberra, Australia)
Jari Stenvall(Tampere University, Finland)
Mila Gasco(University of Albany, USA)